The document summarizes the internship experiences of three MIS students at NAS Holding Group. The students learned about various IT systems used at NAS such as the Navitaire and New Skies distribution and reservation systems. They created documentation for several internal systems, designed websites using Visual Studio and SQL Server, and tested the Flynas mobile app. While engagement in real projects was limited, the internship improved the interns' technical skills as well as soft skills such as communication, time management, and teamwork.

1. School of Business Administration
MIS Department
Flynas

3. Introduction
National Air Services Group (NAS Holding) consists of NasJet the Private
Aviation Service Provider, Flynas the 1st Budget carrier in KSA, and Flynas
Hajj & Umrah.
Group Company

4. Vision and Mission
 Flynas’ vision keeps changing every 2-3 years, and the reason
behind that is because they always seem to achieve the goal in
their vision statement and aspire to higher goals to achieve in the
future.
 This year’s vision is: “we aim to achieve 20 million passengers per
year by 2020.”
 The mission is: “to sustainably deliver superior services in a cost
effective manner.”

5. https://vimeo.com/123624916

6. Rotation of IT Departments

8. Network and Information Security
Networks that link the branches to each other to make sure that the
operations are running smoothly and not interrupted. Because, it affects
each other even the airport branches.

9. NAS- IT Network Topology
• Live image of NAS- IT Network.
• Systems are monitored 24 hours such as UPS, RAB, DRC and Adex. The
systems are also linked to SADAD. Each line colors describes the
pressure amount on the network, for example:
 Yellow line: More than 50% pressure on the network.
 Red or orange line: More than 90% pressure on the network.

11. IT help desk system
• IT help desk System record request that received by email or phone call.
The Supervisor of IT help desk assigns the request to IT Support
Technician.
• The system determines time needed to do the request and provides
ticket. Technician can know all details by the ticket's number and he
receives email to do the request.
• After technician does the request, the system sends email to user with
evaluation form.

13. Database
In DB , we were learning more about:
• Databases.
• Web apps.
• How data can be stored.
• DBMS and RDBMS.
• How to use Microsoft SQL Server to create databases, tables, relationships
diagrams.
• How/when to use a FK (foreign key) or PK (primary key).
• Some properties like identity increment and identity specification.
• Many types of queries.
• Practical part :was to create a database with 4 tables.

14. Entity Relationship Diagram

15. Tables

16. Relationship between tables

17. Queries
• SQL Update statement:
• SQL Delete statement:

18. • SQL INNER JOIN Statement

19. Enterprise Resource Planning
• Understanding how the ERP (Enterprise Resource Planning) works in
reality and how it is integrated,
• Understanding how it supports all internal business processes of NAS
Holding and the companies under it.
Oracle ERP Modules:
1. Human resource module.
2. Financial module.
3. Supply chain module.

20. Environment:
Group of server connected with each other.
1. Development
Database administrator upload task on ERP Server.
2. User Acceptance Test (UAT)
Tell the user who request system to test it, if it accepted it will move to
production, if not it will go back to development
3. Pre-production
The problems may be from production like error in coding or may be from
Oracle, so in this step we have to test the system and decide the problem
cause, if the problem from Oracle we should send Service Request (SR) to
them, then Oracle will send batch fax that include the solution of the
problem, then we can applied it and solve the problem.
4. Production
The system will be used by user.
+

21. Oracle ERP Environment

22. Oracle Business Intelligence
Is a comprehensive, modern and
market-leading BI platform
provides the industry's best in
class platform for ad hoc query
and analysis, dashboards,
enterprise reporting, mobile
analytics, scorecards, and
predictive analytics.
Business intelligence (BI) is the
set of techniques and tools for
the transformation of raw data
into meaningful and useful
information for business
analysis purposes.

23. Software Documentation
Is written text that accompanies computer software. It either explains how it
operates or how to use it.
• Software documentation has different versions:
 Draft version, which starts from 0.01, and so on.
 Final version, which starts from 1.0, and so on.
• A number of standards have to be in mind while naming the document:
 Naming format should be like: (System name – document type –
version).
 For example: Aircraft Charter Agreement System -Technical Design
Document-V1.0

24. User Manual Document
Technical Design Document
Software documentation consists of two documents:

25. 1. User Manual Document:
 Give assistance to people to use a
particular system by describing
how a program is used.
 Describes each feature of the
program, and assists the user in
realizing these features.
 Usually written by a technical
writer.
 New developers and non-technical
people can use it.
• User Manual Document Components:
 Cover page
 Document control
 Table of contents
 General information
 System functions headline
 System functions description

26. • Technical Design Document Components:
 Cover page
 Document control
 Table of contents
 General information
 System components
 Software development tools
 Physical diagram
 Application architecture diagram
 Class diagram
 Database schema diagram
 Appendix
2. Technical Design Document:
 Technical people
understand it.
 Describes handling,
functionality and
architecture of a technical
product or a product under
development or use.

27. As an individualAS a group
Thekra:
 Invoice System
 Auditing Observation
System.
Sarah:
 Collection Tracker System
 Log Book System.
Hadeel:
 Maintenance Projects
System.
 Survey Application
Management.
 Aircraft Charter
Agreement System.
 Custody System.
 Crew Portal System.
 FHR Hajj & Umrah
System.
We made documentation for many systems in the NAS
Holding company:

28. Design and Development
Each one of us created a small website using Microsoft
Visual Studio 2008 and SQL server 2008 R2.

29. Thekra

30. Sarah

31. Hadeel

32. Steps of Creating Website :
1. we’ve created a new website.
2. we`ve created Users table in SQL with 6 attributes (ID, User_Name,
Password, First_Name, Last_Name and Email).
3. I’ve created several stored procedures

33. For Example:
“Users_delete” stored procedure, when the user click on Delete button on
my website, it will connect to the database with this stored procedures,
execute the query, and delete the user.

34. 4. We’ve created a “Connection string” inside the web.config

35. 5. We ’ve created C# class inside a new folder that is called “DAL” which means
“Data Access Layer”.
These methods, when invoked, will connect to the database, issue the
appropriate query, and return the results.

36. For example:
We’ve created “DeleteUser” method, when you click on Delete button on my
website, it will connect to the database with “Users_Delete” stored procedure,
execute the query, and delete the user.

37. 6. We’ve designed Master Page

38. 7. we’ve Designed my website pages
 Login Page

39. o Code behind of Login Page:

40.  Users Page

41. o Code behind for this buttons:
Insert button:

42. 8. We’ve created C# class that is called “AppSetting” inside a new
folder that is called “BLL” which mean “Business Logic Layer”.

43. Distribution & Support System
Navitaire Newskies systems:
• Navitaire: delivers technology services that help enable growth,
profitability and innovation for more than 50 airlines worldwide.
• Navitaire offers comprehensive, integrated solutions to support an
airline company’s innovative drive to capitalize on new revenue
opportunities and help optimize profits.
• Navitaire integrated solutions include reservations, distribution,
travel commerce.

44. New Skies system :
Is uniquely positioned to
serve the low-cost airlines.
With its modular design,
clients can add services as
they need them, and connect
with platforms, business
partners, and travel
companies to support their
brand and offer travelers
more value.

45. 1. SkyManager (Utilities):
is specifically designed to
manage all others skies. In
SkyManager, you can add new
users of Newskies system, setup
and manage travel agencies and
other services.
New Skies system is include the following:

46. 4.SkyPrice (Inventory
Management):
Is specifically designed to
support inventory
control.
3. SkySales
(www.flynas.com):
is the advanced web-based
booking and check-in tool.
And used by the general
public for booking flights and
travel agencies.
2. SkySpeed (Reservation
System) :
is reservation application
for airline system that
support booking flights.
7.SkyReporting :
is portal for provide
reports about revenue
management.
6.SkyFares (Pricing):
contains fare tariffs, rule sets,
routing maps, class of service
tables, and some tax
information that construct
the price.
5.SkySchedule
(Scheduling):
Is designed to schedule
flights.

47. Flynas Mobile App Testing
• Flynas mobile app lets you book
flights, buy extra services, check in
online and view your flight's status.
• Our supervisor asked us about our
iPhones (Identifier (UDID)) so he can
add our devices to their account. Also,
he gave us the download URL. The
application was for tested for its
functionality, usability and consistency.
Also, we have compared it to Flynas
official website www.flynas.com.

48. Other Activities
• Powerful Presentation Skills training course.
• Glowork “A step ahead” women’s` career fair.
• Discover Your Hidden Sides workshop.

49. Difficulties
• They couldn't engage us In real time projects and there wasn't
practical assignment or task in ERP.
• Many times the staff was traveling because the company in
aviation sector, that cause delay in some work.
• Facing difficulties to have meeting with IT staffs because they
were busy.
• There was a small gap between being an IT trainee and MIS
student.

50. Benefits
• English writing/speaking skills have been improved.
• Ability to write good official software documentations:
user manual document and technical design document.
• Ability to build website by using Microsoft Visual Studio 2008
and SQL server 2008 R2.
• Managing time effectively, prioritizing tasks, working under
pressure, and able to work to deadlines.
• Teamwork skills, interact professionally with new people and
self-confidence.

51. Conclusion
The past months of our internship have been very instructive for
us. NAS Holding Group has offered us opportunities to learn and
develop ourselves in many areas. We gained a lot of experience,
especially in the Database Management, ERP, Software
Documentation , and design and development .
We’re grateful and thankful for all NAS Holding staffs especially IT
department and my supervisor Mr. Mohammad Abuhaimad for
their efforts.

53. Academic Supervisor: Ms. Mashail Al-Qasabi
Work Supervisor: Mr. Mohammad Abuhaimad
Hadeel Bin Muneef 431200466
Sarah Almuqbil 431200791
Thekra Qaeed 429921417