This chapter discusses soft skills and their importance for project management. It defines soft skills as personal qualities, habits, attitudes and social graces that make someone a good employee. Soft skills include communication, interpersonal skills, leadership, and more. Possessing strong soft skills leads to benefits like increased productivity, customer satisfaction, and employee retention. The chapter identifies common soft skills and provides recommendations for developing skills like teamwork, communication, conflict management, and problem solving. Mastering soft skills is important for career advancement, job performance, and lifelong learning.

1. ASOSSA UNIVERSITY
SCHOOL OF GRADUATES
MASTER OF PROJECT MANAGEMENT
PROJECT COMMUNICATION AND STAKEHOLDER MANAGEMENT
CHAPTER REVIEW
COMMUNICATION SOFT SKILL ND PERSONALITY
DEVELOPMENT
Group Members
1. Ibrahim Murhusion
2.Lubaba Seid
3. Mengistu Takele
4. Misrake Temesgen
5. Mujahid Ibrahim
Sep/2022

2. An overview of Soft Skills
6.1 Types of Soft Skills
6.2
Importance of Soft Skills in
Project Management
6.3 Identifying and Developing
Soft Skills
6.4

3. 6.1 An overview of Soft Skill
Soft Skills (Benefits)
Soft skills refer to a cluster of personal qualities, habits, attitudes and Social graces that
make someone a good employee and compatible to work with.
Hard Skills : are job related or specific ( functionality knowledge to get a job)
Good Soft Skills ..
 “ Will help you STAND OUT in a crowd of mediocrity”
What Happens when you don’t possess Soft Skill?
 Lack of Satisfaction in day to day life
 Less or no resect in Socity
 Poor influence in groups
 Lack of apperciation& recognition
 Criticsm in all levels of life

4. Cont..
Myths
Women are Better at soft skills ( But not
Gender oriented)
It’s too difficult to learn ( Hard Skills are
hard to lean)
where do I start ( no time to start)
I need to certify myself on soft skills
Personal Attributes which People look for
•Honesty
•Interpersonal Skills
•Integrity
•Dedication
•Manners & Etiquette
•Ethics
•Persistence
•Pride in work
•Good listener
This are parts of Soft Skills

5. Meaning
 Soft skills are the term used for those Skills that are not technical or job- related.
Desirable qualities for creation forms of employment that do not depend on
acquired knowledge.
 They include social skills, interpersonal Skills, Positive attitudes.
 They are skills that defines your relationship with other peoples or how you
approach life and work.
Significance
 Soft skill refers to a cluster of personal qualities, habits, attitudes and social
graces that make someone a good employee and compatible to work with. (
attractiveness)

6.  Communication Skill
 Interpersonal Skills
 Leadership Skills
 Conflict Management Skills
 Decision Making Skills
 Time Management Skills
 Stress Management Skills
 Creative Problem Solving Skills
 Conflict Resolution Skills

7. Increased creditability with Customers
More productive employees
Out- service the competition
Increased employee ROI (Rate of Interest)
Strong team and relation
Demonstrated decision to Customers Service and Support
 Measurable results and improvements
Incentives, rewards, and challenges for Employees

8. Recognition from the industry,
Employer and peers
1 New employment
opportunities
2
Promotions and advanced
opportunities
3 Increased ability to perform
on the job
4
Increased responsibility
5 Lifelong Credential
6
Professional accomplishement
7
7
Businessman
8
8
Public sector Excutives
9

9.  Developing Team work Skills
 Managing Conflict Best Practices
 Team Communication Techniques-Optimizing information sharing within
your Team
 Improving interpersonal Skills
 Creative problem Solving and Decision-Making Techniques
 Handling Difficult Situations at work
 Introduction to Leadership and Management for Development