The document discusses the problem of email overload, with statistics showing that by 2012 1.2 billion people will use email, comprising 30% of the world's population. It states that cluttered inboxes containing hundreds of unorganized messages reduce worker productivity and efficiency. Surveys have shown that a week without email access causes more stress than a minor car accident or divorce. The document proposes that businesses can gain an extra hour in the work day by implementing better email management practices to streamline workflows, work smarter instead of harder, and prevent emails from falling through cracks.