This document provides best practices for business email use. It recommends being clear, concise, and including a specific subject line and call to action. The body should cut to the chase by putting important information at the top. Respond to emails in a timely manner by scheduling inbox checks 3 times a day and using the "2-minute rule" to quickly respond. Process your inbox using the "3 Rs" of read, respond, remove and create follow-up tasks. Finally, only cc others when necessary and avoid emotional responses.