This was a workshop ran at UX Bristol 2012 about online forms, conversation and emotion. The workshop involved some role playing, acting out the conversation. These slides have been amended for reading purposes.
Joep Schuurkes and me gave this talk at TestBash Manchester, October 21, 2016.
Abstract:
The challenge of teaching new testers useful skills is something that many testers face - either you’re a manager, a test competence lead, or an experienced tester who coaches other testers. What would you need to learn and practice to become a tester in the first place? How would you pick the things to learn and skills to practice to help a new team member learn the ropes of testing and start adding value? If Tim Ferriss can come up with the 4-hour chef, why can’t we come up with the 4-hour tester?
Armed with the hypothesis that it’s possible to identify the core skills and knowledge for testers and that it’s possible to become familiar with those in 4 hours, Joep and Helena set out to explore and discover what that core consists of. This talk addresses the process of discovery itself, how they found the hypothesis to be or not to be true, and what they learned along the way. They will also present the results of the experiment as a set of heuristics in a framework that can help novice testers to learn testing.
3 techniques for high quality communication on your agile teamsAndrea Chiou
This is deck I used at AgileDC conference, Oct 21, 2014. I've altered slightly from what was handed out, based on some feedback I got (in the Clean Feedback forms).
If you are interested in more in depth, come to my 3 hour workshop on Jan 30, 2015
http://mafn.org/event-1724379
Many thanks to Caitlin Walker of Training Attention who developed these Systemic Modelling techniques - and to all who contribute to disseminating the work of David Grove via Clean Language.
For training, please see opportunities here: http://www.cleanlearning.co.uk/ if you are in the UK.
For additional online resources and book recommendations on this topic, you can visit this page: http://adaptivecollaboration.com/books-i-recommend/
Do you find yourself asking questions like what did ‘just’ happen, what does it mean, without getting satisfying answers? No matter a role we are in, we work with individuals, teams, and organizations where we observe different events and situations in different contexts. How can we make sense out of all of these events and situations? What tools can we use in getting more clarity and understanding? What are the right questions?
If you do find yourself asking those questions, this session will help you discover one approach on how to deal with such situations by combining Michael Spayd’s and Michele Madore’s Integral Agile Transformation FrameworkTM and powerful questions. The workshop will address the perspectives of leadership and mindset, practices and behavior, organizational architecture, and organizational culture and relationships. And in the combination with powerful questions give the opportunity to experience the creation of clarity and understanding.
A clean approach to facilitating reflective practiceJames Lawley
James Lawley and Penny Tompkins led a workshop sponsored by the Faculty of Education of Masaryk University at Brno, in the Czech Republic. It was attended by facilitators of Reflective Practice for teachers. The topic was applying ’A Clean Approach to Facilitating Reflective Practice’.
Slides from Scrum Master as a Facilitator. During this workshop we learn and practice some basic meeting facilitation skills, focus on tips and tricks for Scrum ceremonies, and simulate a Scrum cycle using our learning
SXSW - Diving Deep: Best Practices For Interviewing UsersSteve Portigal
While we know, from a very young age, how to ask questions, the skill of getting the right information from users is surprisingly complex and nuanced. This session will focus on getting past the obvious shallow information into the deeper, more subtle, yet crucial, insights. If you are going to the effort to meet with users in order to improve your designs, it's essential that you know how to get the best information and not leave insights behind. Being great in "field work" involves understanding and accepting your interviewee's world view, and being open to what they need to tell you (in addition to what you already know you want to learn). We'll focus on the importance of rapport-building and listening and look at techniques for both. We will review different types of questions, and why you need to have a range of question types. This session will explore other contextual research methods that can be built on top of interviewing in a seamless way. We'll also suggest practice exercises for improving your own interviewing skills and how to engage others in your organization successfully in the interviewing experience.
This was a workshop ran at UX Bristol 2012 about online forms, conversation and emotion. The workshop involved some role playing, acting out the conversation. These slides have been amended for reading purposes.
Joep Schuurkes and me gave this talk at TestBash Manchester, October 21, 2016.
Abstract:
The challenge of teaching new testers useful skills is something that many testers face - either you’re a manager, a test competence lead, or an experienced tester who coaches other testers. What would you need to learn and practice to become a tester in the first place? How would you pick the things to learn and skills to practice to help a new team member learn the ropes of testing and start adding value? If Tim Ferriss can come up with the 4-hour chef, why can’t we come up with the 4-hour tester?
Armed with the hypothesis that it’s possible to identify the core skills and knowledge for testers and that it’s possible to become familiar with those in 4 hours, Joep and Helena set out to explore and discover what that core consists of. This talk addresses the process of discovery itself, how they found the hypothesis to be or not to be true, and what they learned along the way. They will also present the results of the experiment as a set of heuristics in a framework that can help novice testers to learn testing.
3 techniques for high quality communication on your agile teamsAndrea Chiou
This is deck I used at AgileDC conference, Oct 21, 2014. I've altered slightly from what was handed out, based on some feedback I got (in the Clean Feedback forms).
If you are interested in more in depth, come to my 3 hour workshop on Jan 30, 2015
http://mafn.org/event-1724379
Many thanks to Caitlin Walker of Training Attention who developed these Systemic Modelling techniques - and to all who contribute to disseminating the work of David Grove via Clean Language.
For training, please see opportunities here: http://www.cleanlearning.co.uk/ if you are in the UK.
For additional online resources and book recommendations on this topic, you can visit this page: http://adaptivecollaboration.com/books-i-recommend/
Do you find yourself asking questions like what did ‘just’ happen, what does it mean, without getting satisfying answers? No matter a role we are in, we work with individuals, teams, and organizations where we observe different events and situations in different contexts. How can we make sense out of all of these events and situations? What tools can we use in getting more clarity and understanding? What are the right questions?
If you do find yourself asking those questions, this session will help you discover one approach on how to deal with such situations by combining Michael Spayd’s and Michele Madore’s Integral Agile Transformation FrameworkTM and powerful questions. The workshop will address the perspectives of leadership and mindset, practices and behavior, organizational architecture, and organizational culture and relationships. And in the combination with powerful questions give the opportunity to experience the creation of clarity and understanding.
A clean approach to facilitating reflective practiceJames Lawley
James Lawley and Penny Tompkins led a workshop sponsored by the Faculty of Education of Masaryk University at Brno, in the Czech Republic. It was attended by facilitators of Reflective Practice for teachers. The topic was applying ’A Clean Approach to Facilitating Reflective Practice’.
Slides from Scrum Master as a Facilitator. During this workshop we learn and practice some basic meeting facilitation skills, focus on tips and tricks for Scrum ceremonies, and simulate a Scrum cycle using our learning
SXSW - Diving Deep: Best Practices For Interviewing UsersSteve Portigal
While we know, from a very young age, how to ask questions, the skill of getting the right information from users is surprisingly complex and nuanced. This session will focus on getting past the obvious shallow information into the deeper, more subtle, yet crucial, insights. If you are going to the effort to meet with users in order to improve your designs, it's essential that you know how to get the best information and not leave insights behind. Being great in "field work" involves understanding and accepting your interviewee's world view, and being open to what they need to tell you (in addition to what you already know you want to learn). We'll focus on the importance of rapport-building and listening and look at techniques for both. We will review different types of questions, and why you need to have a range of question types. This session will explore other contextual research methods that can be built on top of interviewing in a seamless way. We'll also suggest practice exercises for improving your own interviewing skills and how to engage others in your organization successfully in the interviewing experience.
Remote Faciliation Workshop with Women in Agile SingaporeKritiJaising
Dana Pylayeva and Kriti Jaising present remote facilitation with Training from the Back of the Room, Zoom breakout sessions and Liberating Structure. All in the virtual space.
Participatory Design Workshop at the UX Strategies Summit 2015Katie McCurdy
Susan Dybbs and Katie McCurdy co-led a workshop to help attendees at the UX Strategies Summit learn about Participatory Design. We led the group through exercises intended to help them understand what it is like to be a participant in a participatory design session, and then we helped them understand what went into that exercise and how to plan their own session. I've captured resources about participatory design, for anyone who is interested, here: http://katiemccurdy.com/participatory-design/
Team Dynamics and Difficult Conversations within the Lean - Agile Space Lean/...Naveen Ks
Topic : Team Dynamics and Difficult Conversations within the Lean and Agile Space
MeetUp : Lean/Agile Practitioners of New Jersey
When : Jun 13, 2018 @ 6:00 PM EST
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
W.H.Bender Quote 65 - The Team Member and Guest Experience
Feedback workshop
1. *
*Tools icon designed by Lauren Gray from the Noun Project
feedback
WORKSHOP
FEBRUARY 2014
2. WHAT ARE WE DOING?
today
THEORY A SMALL
EXERCISE
REFLECTION
(sounds boring
but it is not!)
FEEDBACK
IN
PRACTICE
QUESTIONS?
1 2 3 4 5
AND HAVE SOME FUN :)
first part second part
3. WHAT IS FEEDBACK?
“RETURN PART OF THE OUTPUT OF A DEVICE
TO THE INPUT”
(mathematics & machinery)
1920s
A B
theory
4. WHY IS IT IMPORTANT
for a team
JOHARI WINDOW
KNOWN
OTHERS
to
KNOWN
OTHERS
to
NOT
KNOWN SELFto KNOWN SELFtoNOT
ARENA
UNKNOWNFACADE
BLIND
SPOT
5. SO IN THE END
it helps
BETTER SELF AWARENESS
HELP YOURSELF & OTHERS DO A BETTER JOB
sounds familiar?
+
6. GIVING FEEDBACK
step by step
OBSERVATION OF A PRACTICAL FACT: IT IS NOT
ABOUT THE PERSON BUT ABOUT THE TASK
1
2
3
4
FEELING: SPEAK FROM THE “I”
NEEDS
REQUEST
when you interrupted…
… I felt like you did not consider me as part of the team…
… I need you to let me finish when I speak…
… and I would like you to try and be more self aware
7. FEEDBACK FORMATS
many options
1
2
WHAT I MOST APPRECIATE ABOUT
YOU…
I LIKE… I WISH
3 START-STOP-CONTINUE
4 AVOID-TRY-DO MORE
5 “BEHIND THE BACK”
5 LOVE BOMB
8. THE RULES OF FEEDBACK
when you receive it
DEFEND
LISTEN TO
UNDERSTAND
DISCARD
EXPLAIN
DECIDE
change
stay as I am
reinforce my
behaviour
IN THE HYPER ISLAND WAY: THE RECEIVER CAN ONLY LISTEN
OR ASK FOR CLARIFICATION
10. THE MARSHMALLOW CHALLENGE
rules
YOU HAVE 10 MINUTES1
2
3
4
FORM TEAMS OF 3/4 PEOPLE AND…
BUILD THE HIGHEST FREE-STANDING
STRUCTURE WITH THESE TOOLS
DON’T EAT THE MARSHMALLOW!
IT HAS TO STAND ON THE TOP OF YOUR
CONSTRUCTION
ready?!
14. REFLECTION
what is it?
Think about the exercise, your behaviour and your team members
Learn from it
Apply the learnings to future situations
LOOK BACK IN ORDER TO LOOK FORWARD:
15. questions
REFLECTION
WHAT COULD WE HAVE DONE DIFFERENTLY?
WHAT WAS MY CONTRIBUTION?
WHAT DIDN’T I DO THAT I COULD HAVE DONE?
HOW CAN I CHALLENGE MYSELF IN THE NEXT PROJECT?
10 MINUTES
WHAT DID WE DO WELL?
look back at the exercise and think about:
group
individual
16. FEEDBACK FORMAT
for today
CONTINUE1
2 START
e.g. continue questioning the group ideas and
bring them to the next level
e.g. start having more fun and relax
OBSERVATION - FEELING - NEED - REQUEST
5/8 MINUTES
WRITE ONE POST-IT TO EACH MEMBER OF YOUR GROUP WITH
FEEDBACK FOR HIM/HER IN THIS FORMAT:
remember
GATHER THE TEAM IN A CIRCLE AND GIVE FEEDBACK TO EACH
MEMBER READING YOUR POST-IT OUT LOUD