SlideShare a Scribd company logo
Best of Both Worlds:
           Leveraging Conversational
           Marketing for Success

        Laney Whitcanack, Chief Community Officer




                                                          1
Federated Media Publishing Confidential and Proprietary
Federated Media Publishing Confidential and Proprietary
WHAT IS THE
       INDEPENDENT
       WEB?
Federated Media Publishing Confidential and Proprietary
online properties
                   not owned and operated
                   by large media companies



                                                          4
Federated Media Publishing Confidential and Proprietary
5
Federated Media Publishing Confidential and Proprietary
where
            people
            choose
            to be
            online

                                                          6
Federated Media Publishing Confidential and Proprietary
7
Federated Media Publishing Confidential and Proprietary
THE WEB’S
                 GROWTH
                 ENGINE

Federated Media Publishing Confidential and Proprietary
1
                                                   BB
                                                          WEB’S GROWTH ENGINE:
                                                          113MM: People read
                                                          independent websites on
                                                          a monthly basis in2010
                                  600
                                  MM                      600MM: Expected size
                                                          of the independent
                                                          audience in 2012

                   113                                    1 BB: Expected size of
                   MM                                     the independent
                                                          audience in 2014
                independent audience
                                                                           9
Federated Media Publishing Confidential and Proprietary
a real channel
                                                          with robust
                                                          product toolkit
                                                          (psst… navigate and activate programs
                                                          just like on the large portals)




                                                                             10
Federated Media Publishing Confidential and Proprietary
WHY
       YIN AND YANG
            NOT
        YIN OR YANG
Federated Media Publishing Confidential and Proprietary
IMAGINE A
           FACEBOOK FEED
           WITHOUT THE
           INDEPENDENT
           WEB?
Federated Media Publishing Confidential and Proprietary
Federated Media Publishing Confidential and Proprietary
IMAGINE THE
           INDEPENDENT
           WEB WITHOUT
           PORTALS?
Federated Media Publishing Confidential and Proprietary
Federated Media Publishing Confidential and Proprietary
PEANUT BUTTER AND CHOCOLATE
                                                          16
Federated Media Publishing Confidential and Proprietary
PEANUT
           BUTTER AND
           CHOCOLATE
                                                          17
Federated Media Publishing Confidential and Proprietary
WHAT
           SMART
           MARKETERS
           KNOW
Federated Media Publishing Confidential and Proprietary
THE ULTIMATE YIN & YANG COMBO
                                                                                                         PROJECTED AUDIENCE
                                                          4                                                  “EARNED MEDIA”
                                                              THAT PROJECTED
                                                              AUDIENCE DRIVES
                                                              “EARNED”
                                                              TRAFFIC BACK TO
                                                              CONTENT
                                                              THROUGH
                                                              CLICKBACKS ON
                                                              POSTS AND
                                                              SHARED URLS.
                                                              We call these
                                                              clickbacks Social             3
                                                              Landings.                         SOCIAL ACTIONS BRING CONTENT
                                                                                                LINKS TO A NEW AND EXPANDED
                                                                                                AUDIENCE, increasing the
                                                                                                Projected Audience Reach.


              1
                    THE NATIVE SITE
                    AUDIENCE - views
                    content.


                                                                                      THAT AUDIENCE
                                                                                  2   TAKES A VARIETY OF
                                                                                      SOCIAL ACTIONS ON
                                                                                      CONTENT, sharing it
                                                                                      to their social graph.
Federated Media Publishing Confidential and Proprietary
CONTENT IS FUEL
                      MOBILE                               SOCIAL
                                                           MEDIA

               DATA
                                                           PAID MEDIA




                                                          E-COMMERCE
             SEARCH

                                                                    20
Federated Media Publishing Confidential and Proprietary
Single most important
              action person or brand
              can do to increase
              online influence?

                                                          Create, post or share
                                                          compelling content
              Source: Exploring and Defining Influence: A New Study, Brian Solis, September 29, 2010.
                                                                                                        21
Federated Media Publishing Confidential and Proprietary
The challenge:
                   different definitions of great
                              content

                        Consumer:                               Brand:
                                                               What helps
                          What I’m                        vs   me sell the
                        interested In                           product



Federated Media Publishing Confidential and Proprietary
Content in
                                                               shareable
                        right                             =
                                                              conversation
                       context



                          Independent web

Federated Media Publishing Confidential and Proprietary
Passion leads
           them to the
           site

           Passion leads
           them to
           share
                                                          24
Federated Media Publishing Confidential and Proprietary
Sharing is caring
                                    88%                              557%
                                 of audience feels                     More likely to
                                relationship/conn                     tweet/retweet
                                  ection to their                    than the average
                                       sites                             web user




         Source: FMP Site Satisfaction and Engagement Survey, 2012               25
Federated Media Publishing Confidential and Proprietary
Independent web:
                                                     at scale and harnessed


                                     Digital strategy:
                                                needs Ying and Yang
                                             independent web + portals

           Shareable conversations:
                                       fuel efficient use of the web
                                      native to the independent web

                                                                              26
Federated Media Publishing Confidential and Proprietary

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Federated Media Publishing - Best of Both Worlds: Leveraging Conversational Marketing for Success

  • 1. Best of Both Worlds: Leveraging Conversational Marketing for Success Laney Whitcanack, Chief Community Officer 1 Federated Media Publishing Confidential and Proprietary
  • 2. Federated Media Publishing Confidential and Proprietary
  • 3. WHAT IS THE INDEPENDENT WEB? Federated Media Publishing Confidential and Proprietary
  • 4. online properties not owned and operated by large media companies 4 Federated Media Publishing Confidential and Proprietary
  • 5. 5 Federated Media Publishing Confidential and Proprietary
  • 6. where people choose to be online 6 Federated Media Publishing Confidential and Proprietary
  • 7. 7 Federated Media Publishing Confidential and Proprietary
  • 8. THE WEB’S GROWTH ENGINE Federated Media Publishing Confidential and Proprietary
  • 9. 1 BB WEB’S GROWTH ENGINE: 113MM: People read independent websites on a monthly basis in2010 600 MM 600MM: Expected size of the independent audience in 2012 113 1 BB: Expected size of MM the independent audience in 2014 independent audience 9 Federated Media Publishing Confidential and Proprietary
  • 10. a real channel with robust product toolkit (psst… navigate and activate programs just like on the large portals) 10 Federated Media Publishing Confidential and Proprietary
  • 11. WHY YIN AND YANG NOT YIN OR YANG Federated Media Publishing Confidential and Proprietary
  • 12. IMAGINE A FACEBOOK FEED WITHOUT THE INDEPENDENT WEB? Federated Media Publishing Confidential and Proprietary
  • 13. Federated Media Publishing Confidential and Proprietary
  • 14. IMAGINE THE INDEPENDENT WEB WITHOUT PORTALS? Federated Media Publishing Confidential and Proprietary
  • 15. Federated Media Publishing Confidential and Proprietary
  • 16. PEANUT BUTTER AND CHOCOLATE 16 Federated Media Publishing Confidential and Proprietary
  • 17. PEANUT BUTTER AND CHOCOLATE 17 Federated Media Publishing Confidential and Proprietary
  • 18. WHAT SMART MARKETERS KNOW Federated Media Publishing Confidential and Proprietary
  • 19. THE ULTIMATE YIN & YANG COMBO PROJECTED AUDIENCE 4 “EARNED MEDIA” THAT PROJECTED AUDIENCE DRIVES “EARNED” TRAFFIC BACK TO CONTENT THROUGH CLICKBACKS ON POSTS AND SHARED URLS. We call these clickbacks Social 3 Landings. SOCIAL ACTIONS BRING CONTENT LINKS TO A NEW AND EXPANDED AUDIENCE, increasing the Projected Audience Reach. 1 THE NATIVE SITE AUDIENCE - views content. THAT AUDIENCE 2 TAKES A VARIETY OF SOCIAL ACTIONS ON CONTENT, sharing it to their social graph. Federated Media Publishing Confidential and Proprietary
  • 20. CONTENT IS FUEL MOBILE SOCIAL MEDIA DATA PAID MEDIA E-COMMERCE SEARCH 20 Federated Media Publishing Confidential and Proprietary
  • 21. Single most important action person or brand can do to increase online influence? Create, post or share compelling content Source: Exploring and Defining Influence: A New Study, Brian Solis, September 29, 2010. 21 Federated Media Publishing Confidential and Proprietary
  • 22. The challenge: different definitions of great content Consumer: Brand: What helps What I’m vs me sell the interested In product Federated Media Publishing Confidential and Proprietary
  • 23. Content in shareable right = conversation context Independent web Federated Media Publishing Confidential and Proprietary
  • 24. Passion leads them to the site Passion leads them to share 24 Federated Media Publishing Confidential and Proprietary
  • 25. Sharing is caring 88% 557% of audience feels More likely to relationship/conn tweet/retweet ection to their than the average sites web user Source: FMP Site Satisfaction and Engagement Survey, 2012 25 Federated Media Publishing Confidential and Proprietary
  • 26. Independent web: at scale and harnessed Digital strategy: needs Ying and Yang independent web + portals Shareable conversations: fuel efficient use of the web native to the independent web 26 Federated Media Publishing Confidential and Proprietary

Editor's Notes

  1. Probably wondering about what everyone from my mom to the person who made my nametag today is wondering – what does it mean to be the Chief Community Officer - Coolest jobs on the planet because my team and I get to work with thousands of publishers everyday who make up the independent web.
  2. Size of independent web
  3. Online brands you know and love, not owned by large media companies Dooce, I Can Haz Cheeseburger, VentureBeat,
  4. Online brands you know and love, not owned by large media companies Dooce, I Can Haz Cheeseburger, VentureBeat,
  5. Independent web is where people seek out the most unique and powerful voices, relatable to their own passionsSource of conversation where ideas are born and sharedWhere people CHOOSE to go onlineThink of Facebook defining itself as a utility – Independent web is not a utility. It is a place of indulgence, enjoyment, of connecting with passions of the reader and author in an intimate way. Where people choose to go online. Does a food lover get as excited to check their email as they do to go to a food blog? Does a new mom get as excited to read her Yahoo homepage as she does when she is looking at Design Mom? The independent web is where people go to connect with their passions online.
  6. Web’s growth engine. Statistic doesn’t need much explaining. If you look at it’s growth, the independent web has incredible size and scale. In fact if you think about it, it’s got the scale and size of any major portal – a distributed portal, so to speak.
  7. It’s a real channel! This is what FM has been about for the last six years – creating a channel to these seemingly disparate parts and then connecting them with – now that it’s got the scale, it’s a real life opportunity to nagvigate and activate programs, just like on the major portals. We’re even making headway on quantifying it – Quantcast will be sharing more on this later today. Needless to say, it’s an exciting moment for the independent web.
  8. Is it exactly the same as a portal – distributed portal?I’d argue that they are interdependent – it’s not YIN or YANG, it’s YIN and YANG.Similarly, smart marketers know it’s independent web and large portals, not either or. In the basest terms, here’s why:
  9. Wow! I have like 20 pageviews and I have no referrral traffic. Both the independent web and the portals need each other.
  10. Total interdependence here between them – reminds me of peanut butter and chocolate – two great tastes that go great together – totally different, but complementary with ability to elevate each other
  11. Ideal way to do this is to utilize both in a kind of Yin and Yang combo – right.Content is created on “native site” Shared by social portalsSocail actions bring content links to a new expanded audienceSocial landings happen when new audience comes back to the original content.
  12. So you’re one of my smart marketers – you get that it all starts with great content. Challenge is that good content to you means something different than to me.Brand – good content helps sell the productConsumer – good content is what I’m interested inSeemingly at odds, unless brand can find or create the RIGHT content in the right context. Want to sell red shoes, selling the on a blog about shoes, where readers have CHOSEN to come to read about shoes, matters.
  13. Plenty of our folks here from FM to have a conversation or talk more about this.