FAQ's

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FAQ’S
1. How do we centralise event coordination?
2. How can we optimise wellbeing within Govt departments
• What collaboration is required to successfully deliver on the shared vision for wellbeing
• How do we proactively protect member investment in the scheme ?

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FAQ1: CENTRALISE EVENT COORDINATION
Government Department/GEMS CLO to
complete and submit Event Request Form to
cloevents@gems.gov.za OR complete via the
online event request form
Carefully select your service option and
related requirements
Ensure that you are using
the updated event request
form which includes the
following three service
options
• HRA (online, onsite or remote)
• COVID – 19 Screenings
• Wellbeing Training
• Events can be scheduled by Regional CLO or Governent EHWP

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FAQ2: Optimising the impact of Wellbeing Services
Questions Answers
How do I know that a
department’s wellbeing culture
is not optimal?
• There is no long term wellbeing strategy in place
• No Wellbeing Partnership: Existing wellbeing programmes are
fragmented/not integrated
• Lack of commitment and accountability.
• Managers are not actively promoting wellbeing within the
organisation
• No buy in of senior management
• Event participation is below 50% and/or no events are planned
• The Employee Risk profile has remained the same or worsened overtime

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Questions Answers
What contribution can GEMS CLO’s
make towards Wellbeing within
Government departments?
• Prioritise Government departments to be engaged.
• Conduct Departmental needs analysis to understand Govt requirements
• Proactive event planning: Encourage departments in developing annual screening plans
• Engage with CLO Helpdesk for relevant support services that can be provided to departments
• Engage and Mobilise departments (EHWP) to actively participate in the GEMS WCL programme
• Position the GEMS brand within Govt and promote all scheme services
• Assist with continuous quality improvement by Provide Feedback on the services received
What role can Departmental EHWP
play towards Wellbeing within
Government departments?
• Develop annual screening plans for their departments
• Maximise event participation: Promote the HWSS programme to employees and mobilise them to participate at
events
• Leverage on the GEMS WCL programme to develop or improve the wellbeing culture in the environment
• Work in collaboration with CLO and HWSS teams
• Assist with continuous quality improvement by Provide Feedback on the services received
• How can the GEMS CLO helpdesk
assist with optimising Wellbeing
within Government departments?
• Organisational profiling tools (Needs assessment) and reporting
• Information and advice
• Consulting on Organisational Wellbeing
• Organisational communication
• Continuous quality improvement through surveys
• The Helpdesk is for GEMS CLO only and not for Government departments : (0800 611232 OR
customercare@healthichoices.com)
Optimising the impact of Wellbeing Services

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FAQ3: Prevent Fraud, Waste and Abuse(FWA)
GEMS CLO should provide the Government departments with information on FWA prevention.
Service providers are not allowed to charge for any service provided at GEMS Wellness days.
Members who were charged for any screening consultations following a GEMS Wellness day should inform
GEMS Fraud Line:
Call the anonymous 24-hour toll-free GEMS Fraud Line Service
• Toll free: 0800 21 2202
• Email: gems@thehotline.co.za
• 867 26 1681