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How Consumer Participation can transform and organisation

UnitingCare Regen is a non-profit agency focused on alcohol and other drug treatment and education, with over 40 years of experience in reducing related harm and promoting health. The document outlines strategies for consumer participation, including training, networking, and involvement in policy development to enhance service delivery. It emphasizes collaboration with consumers, families, and communities to ensure their voices are heard in advocacy and service improvements.

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UnitingCare ReGen is the leading alcohol and other drug (AOD) treatment and education agency of UnitingCare Victoria and Tasmania. ReGen is a not-for- profit agency, which has over 40 years experience delivering a comprehensive range of AOD services to the community.
Our purpose is reduce alcohol and other drug(AOD) related harm, and promote health and wellbeing.
Consumer Participation Transforms an Organisation The ‘How’ of Consumer Participation
The Position of Consumer Participation Facilitator
Consumer Participation Leadership Group
Getting things sorted Networking in and outside of ReGen Getting to know ReGen services Understanding Communication Systems Using Communication Systems Knowledge of Current Policy and Procedures Understanding the systems for establishing policy.
Audit completed and organisation assessed in accordance to a rating scale Consumer Participation Project Plan
Establishment of Policy Procedure and Forms Client Charter Client Feedback Complaints Consumer Participation Consumer Consultant Recruitment Consumer Code of Conduct Payment forms Staff Orientation Media Strategic Plan
Strategic Plan 2014- 2017 Strengthen Collaboration Work with people with AOD issues, families and communities to ensure they have a great voice in our Services and advocacy.
Communicating Consumer Participation Activities
A monthly update
Consumer Participation on the Web Consumer Participation Google
Presentations and Networking Outside the Agency Presentations APSAD Turning Point Education Unit VAADA network APSU Peer Practice Network APSU Peer Helper Training Networking North Western Mental Health Services Knox Community Health Service NEAMI Mental Illness Fellowship Harm Reduction Victoria APSU
Consumer Participation and Social Media
Barriers •Staff experience of Consumer Participation •Assumptions regarding Consumer Participation practice •Money •Organisational history and culture
Projects
International Overdose Awareness Day International Women’s Day Methamphetamine Symposium World Social Work Visit
Consumer Presenting during Training Frontline Staff Welcoming Training Consumer Participation Training
Participation in the Development of the Strategic Plan
Welcoming
Checking Consumer experience of screeners and registration
Consumer Database •Meeting the consumer or presenting to a group of consumers. Consumer can include family members of significant others. •When interested, obtaining their details •Details or put into a database •Sent out regular updates and information regarding consumer participation activities within and outside the organisation.
Consumer Participation Training Presenters include ReGen executive management as well as representatives from Harm Reduction Victorian (HRV) and the Association of participating Service Users(APSU)
Recruitment Process for Consumer Consultants
Consumer Consultants and Systems
Peers support Torque participants whilst they complete a comprehensive survey at the beginning and the end of this 6 week Community rehabilitation program. This role also includes delivering presentations during check in and information nights. Peer Support
Where to from here?