Ravi Saxena was appointed as the new Information Manager to implement a new computerized system, replacing the manual system that had been managed by Ms. Sashi for 2 years. The new system was criticized for its effectiveness in gathering data and lengthy protocols. There was miscommunication and lack of consultation with stakeholders like Ms. Sashi during the implementation, and no proper analysis was done of the suspected data leak by a former employee.

1. GROUP 2

2. Mr. Ravi Saxena has been appointed as the Information
Manager.
An employee that quit the job is suspected to leak the
information.
Ms. Sashi has been managing the Information Manually for
the last 2 years.
Ravi implemented a new system.
The new system was criticised for its effectiveness in
gathering data and lenghty protocols.

3. This case revolves
around
miscommunication,
mismanagement and
lack of proper
implementation and
bureaucratic protocols
that are heavily
criticised by other
departments

4. No root cause analysis
was done, for suspected
behaviour.
Management has an
Autocratic style of
management.
Lack of effective and
clear communication
channels.

5. Lack of effective
communication
• Sashi even though well
versed with the system
and was responsible for
it directly was not taken
in the loop for this
suspected data leak.
Improper
MeasuresTaken
• Implementation of the
new system was
improper and unplanned
that caused discord
which led to complaints
in the entire process.

6. First the employees
should have been
informed about the
current scenario to avoid
distrust and conflicts.
The employee mindset is
fairly rigid towards the
manual system and steps
should have been taken
to change that.

7. Privacy issue could have been solved by issuing and
maintaining digital identity.
Implementation of the computerised system parallel
to the manual system.
Management should have been consultative on the
issue with Ms.Sashi regarding the implementation of a
new system.

8. Involvement of Sashi would have given a
better understanding of the situation.
Thorough study should have been done.
Communication acts as an effective flow of
work
If sashi would have solved the problem of the
data leak then there would be no need to
hire an external employee, which would save
time and cost of the company.