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Matterness
ALLISON FINE
MARCH 18, 2015
Making Members Matter
A Webinar for Wild Apricot
Allison Fine
Matterness
Members Don’t Feel Like
they Matter
“I’ve
Been a
Member
for Years!”“Why
Don’t You
Talk to Me
Like a
Person?”
“You
Keep
Misspellin
g My
Name.”
“I Never
Got a
Thank
You.”
Question
When Have You Felt
Like You
Don’t Matter?
Outsized Fears Create Fortresses
People are Mean and
Greedy
Social Media Are Making
Us Less Civil
The World is Uncontrollable
The Churn
Fearfulness is a Choice
Question
When Has an Org or
Person Made You Feel
Like You Matter?
People Are Smart, Generous &
Kind & Waiting to Help
People (& Their Stories) Matter
Public Problem Solving
Being in Conversation
Working With People,
Not At People
Have Fun
Measure What You Value
Do We Send Too Many Emails?
Why Didn’t You Come?
Do You Matter to Us?
Gaining Matterness
 Identify Your Default Settings:
Are We More Open or Closed?
More Afraid than Fearless?
Make People Known or Unknown
 Use Scenarios to Create
Conversation Starters Not Stoppers
 Try 3 New and Fun Ways to Thank
People This Year
 Enable People to Tell Their Stories
Be Different & Do Different
Twitter: @affine
afine@afine.us
www.allisonfine.com
Thank you for participating in our webinar.
www.wildapricot.com
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Editor's Notes

  1. Margaret and not Peggy
  2. Social media Sharing ideas and stories Wired to be kind and generous Abundance and spread of capital