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Choosing and Setting Up Wild Apricot Payments Webinar
This document provides an overview of the new payment system servicing fee introduced by Wild Apricot, effective July 2, 2019, which impacts US and Canadian organizations using non-Wild Apricot payment solutions. It explains the benefits of switching to Wild Apricot Payments, such as faster fund transfers and no manual integration requirements, while also detailing the setup process and support available. The document outlines options for organizations regarding payment systems, including potential refunds for switching and implications for recurring payments.
Choosing and Setting Up Wild Apricot Payments Webinar
- 1. Presented by MarkFaccia Customer Success Manager of Wild Apricot 2019 Choosing and Setting up Wild Apricot Payments
- 2. | 1© 2019Personify Inc. All information is confidential. About your host Coach Mark Started with Wild Apricot in 2015 Customer Success Manager, Onboarding Coach, and Personifest Speaker Runs “Boot Camp” training course for new Wild Apricot users Helped thousands of communities to grow!
- 3. | 2© 2019Personify Inc. All information is confidential. What we will cover 1. What is the Payment System Servicing Fee? ● How does this translate to better service? ● Who this fee applies to ● Where you can review pricing 2. All about Wild Apricot Payments ● Why switch? ● Costs, benefits, links to where you can get more information 3. Setting Up Wild Apricot Payments ● Where to apply ● How-to set up Wild Apricot Payments ● Reporting + arranging a demo 4. Q&A
- 4. | 3© 2019Personify Inc. All information is confidential. What is the Payment System Servicing Fee? Some background context: ● At the start of 2018, Wild Apricot integrated with 16 payment processing solutions. ○ This meant we created help articles for each solution. ○ We maintained security protocols for each solution. ○ We extended customer support to each of those 16 solutions…
- 5. | 4© 2019Personify Inc. All information is confidential. What is the Payment System Servicing Fee? To sum it up... ● Instead of being able to focus all efforts on improving our product, we spent time, resources, and developer bandwidth just to maintain a status quo. 6
- 6. | 5© 2019Personify Inc. All information is confidential. What is the Payment System Servicing Fee? What are the benefits of concentrating on 1 solution? ● Consolidate development ○ This means new features and Wish-list requests! ● Strengthen our all-in-one solution ○ To save you time and effort! ● Simplify User Experience ○ Complete 360* approach to managing your community!
- 7. | 6© 2019Personify Inc. All information is confidential. Payment System Servicing Fee Facts On July 2, 2019, Wild Apricot is introducing a Payment System Servicing Fee that may be added to the price of your plan. Will only impact your account on your scheduled renewal date on or after July 2nd 2019.
- 8. | 7© 2019Personify Inc. All information is confidential. Who does this fee apply to? ● A Payment Systems Servicing Fee of 20% will apply if: ○ Your organization is based in the US or Canada ■ AND ○ You use an online payment system other than Wild Apricot Payments Will only impact your account on your scheduled renewal date on or after July 2nd 2019.
- 9. | 8© 2019Personify Inc. All information is confidential. ● The Payment Systems Servicing Fee will not apply to accounts that: ○ Are using Wild Apricot Payments ■ OR ○ Do not utilize any online payments ■ OR ○ Are based outside of the US or Canada Conditions where the fee does not apply
- 10. | 9© 2019Personify Inc. All information is confidential. How this will impact your billing ● Will only impact your account on your scheduled renewal date on or after July 2nd 2019. ○ This means every account will begin the new pricing structure on a different date. ● Monthly Plans ○ If on a monthly plan you may switch to a 1 or 2-year subscription before July 2nd. ● Switch to Wild Apricot Payments after the new fees come into place? ○ We will prorate a refund based on the remainder of your subscription period.
- 11. | 10© 2019Personify Inc. All information is confidential. Options ● Switch to Wild Apricot Payments ○ The Payment System Servicing Fee will NOT apply ○ Use Wild Apricot + Wild Apricot Payments in the same place! ● Keep using your current provider (PayPal / Authorize.net / Stripe) ○ Our support will continue + your account will work fine ○ The Payment System Servicing Fee will apply ● Switch to Wild Apricot Payments part-way through a yearly plan and get refunded ○ eg: If you renew in August and pay the 20% servicing fee, but switch to Wild Apricot Payments in September, we will refund the unused 11 months of your service fee.
- 12. | 11© 2019Personify Inc. All information is confidential.
- 13. | 12© 2019Personify Inc. All information is confidential. Where can you review this information? ● In-Program ○ Admins will see a notification in their Wild Apricot account ● The email you received ○ Please feel free to share it with your team ● Get in touch ○ We want you to be 100% confident about everything going forward. ○ Contact us anytime: ■ Email: support@wildapricot.com ■ Phone: 1-877-493-6090
- 14. | 13© 2019Personify Inc. All information is confidential. So what’s the solution?
- 15. | 14© 2019Personify Inc. All information is confidential. Wild Apricot Payments!
- 16. | 15© 2019Personify Inc. All information is confidential. Wild Apricot Payments ● Introduced in 2018 ○ Thousands of Wild Apricot Users ○ Built directly into Wild Apricot -- no manual integration required ○ Works with the Wild Apricot Admin App! ○ Get all of your money faster ■ Wild Apricot Payments transfers money in-full directly to your bank account, not to an escrow. ○ No setup fees ○ No monthly fees
- 17. | 16© 2019Personify Inc. All information is confidential. Wild Apricot Payments ● Biggest Advantages ○ Get your money faster: everything is deposited to your bank account at the end of the day ○ Industry-standard transaction fees ○ Accept Payments Internationally ○ Free PCI compliance ○ Reporting dashboard ○ Ability to accept mobile payments ○ Money is deposited in-full -- service fees come out later
- 18. | 17© 2019Personify Inc. All information is confidential. Compared to other options... ● PayPal ○ Doesn’t transfer your money automatically ○ Deducts fees before your deposit ● Authorize.net ○ Costs a lot more, oftentimes you pay your bank as well ■ Monthly Fees, Setup Fees ● Stripe ○ Limited customer support ○ Deducts fees before your deposit
- 19. | 18© 2019Personify Inc. All information is confidential. Wild Apricot Payments vs Others
- 20. | 19© 2019Personify Inc. All information is confidential. Wild Apricot Payments ● Applying is Easy ○ Admins can do it from directly within the account ● Simple underwriting process ○ Fill in your details, then our team will get back to you ASAP ● Any board member can apply ○ As long as you are able to act as a signatory ○ Organization representatives can be changed later!
- 21. | 20© 2019Personify Inc. All information is confidential. Wild Apricot Payments ● Once you are approved: ○ Get free training ■ Schedule training at any time! ○ Start accepting payments immediately ■ You control exactly when you want to switch ○ Also enjoy your merchant account!
- 22. | 21© 2019Personify Inc. All information is confidential. Wild Apricot Payments
- 23. | 22© 2019Personify Inc. All information is confidential. Wild Apricot Payments
- 24. | 23© 2019Personify Inc. All information is confidential. Recurring Payments ● Are they transferred? ○ When you switch from one payment system to another, the payment details for members assigned to recurring membership levels will not be automatically transferred to the new payment system. ● Switching recurring members to a new payment system involves cancelling all recurring payments before switching to the new payment system, then setting them up again for each member with the new payment system. ○ Help guide available at https://gethelp.wildapricot.com
- 25. | 24© 2019Personify Inc. All information is confidential. Wild Apricot Payments Upgrades ● We’re going to be improving Wild Apricot Payments all the time ○ Focusing on one solution lets us concentrate on wishlist requests ● Updates planned for 2019: ○ Recurring Donations ■ Create an easier opportunity for your members to give ○ One-touch refunds ■ Simplify your experience by refunding users with a single button-click ○ Faster checkouts ■ Easier way for admins to manage invoices
- 26. | 25© 2019Personify Inc. All information is confidential. Wild Apricot Payments FAQs Frequently asked questions Is the transaction fee of 2.9% + $0.30 charged in USD or CAD? If you are a US-based client set up to use USD, then everything in your account is processed in USD, including the transaction fee. Similarly, if you’re in Canada and open an account that uses CAD, your transaction fee will be processed In CAD. In other words, a Canadian client (whose AffiniPay account is in CAD) will be charged 2.9% + $0.30 CAD per transaction, and a U.S. client will be charged 2.9% + $0.30 USD per transaction. How are the funds transferred to my bank account? Funds are automatically transferred to your bank account as a lump sum at 11:00pm CDT each day after they have been successfully cleared. Funds require 24-48 hours to clear the Visa/Mastercard network.
- 27. | 26© 2019Personify Inc. All information is confidential. Wild Apricot Payments FAQs Can I see a report of which transactions were included in this deposit? Yes, you can run a Daily Deposit Report from your AffiniPay dashboard that lists all of the transactions that were included in a particular deposit. I already have an AffiniPay account. Can I still use it with Wild Apricot? Yes, you can link your existing AffiniPay account to Wild Apricot. Why am I being asked for personal information? We are required by recently updated KYC legislation to ask for driver’s license, social security number, and date of birth for anyone wishing to set up a merchant account. This is meant to combat money laundering and organized crime and is a requirement by law.
- 28. | 27© 2019Personify Inc. All information is confidential. Wild Apricot Payments FAQs What is Know Your Customer (KYC)? Know your customer, alternatively known as know your client or simply KYC, is the process of a business verifying the identity of its clients and assessing potential risks of illegal intentions for the business relationship.
- 29. | 28© 2019Personify Inc. All information is confidential. Wild Apricot Payments FAQs What is Know Your Customer (KYC)? Pursuant to the USA Patriot Act of 2001, the Secretary of the Treasury was required to finalize regulations before October 26, 2002 making KYC mandatory for all US banks. The Financial Transactions Reports Analysis Centre of Canada was created in 2000 as Canada’s financial intelligence unit. FINTRAC updated its regulations in June 2016 to ensure compliance with KYC.
- 30. | 29© 2019Personify Inc. All information is confidential. Wild Apricot Payments FAQs How long has AffiniPay been in business? AffiniPay has been providing payment processing solutions to Associations for over 10 years. AffiniPay serves over 5,000 associations and 50,000 professionals. They have an A+ BBB rating and have been recognized for excellence. Does AffiniPay offer non-profit pricing? Like Wild Apricot, all of AffiniPay’s pricing is designed with non-profits in mind to provide a single and easy pricing model for everyone.
- 31. | 30© 2019Personify Inc. All information is confidential. Trust Wild Apricot Payments
- 32. | 31© 2019Personify Inc. All information is confidential. Trust Wild Apricot Payments ○ The AffiniPay solution was created in response to demand from local, state, and national organizations to work with a processor who fully understands the payment needs of associations and their members. ○ With over a decade of experience in the payment industry, AffiniPay (and it’s products: LawPay, Wild Apricot Payments, and CPACharge) have been trusted by thousands of associations, nonprofits, and businesses nationwide to handle their payment transactions and member benefits.
- 33. | 32© 2019Personify Inc. All information is confidential. About Wild Apricot ● We would like you to know: ○ We are the same Apricots you have worked with for years ■ Same support, same developers, same mission ○ Being part of the Personify family has given us greater opportunity to serve you better ■ Live events, better integration ○ We are around for the long haul ■ Wild Apricot is still growing! ○
- 34. | 33© 2019Personify Inc. All information is confidential. Same Wild Apricot Team!
- 35. | 34© 2019Personify Inc. All information is confidential. ● For more info: ○ support@wildapricot.com ● Introduction to Wild Apricot Payments: ○ wasupport@affinipay.com ● Wild Apricot Billing Inquiries ○ billing@wildapricot.com
- 36. | 35© 2019Personify Inc. All information is confidential. Thank you for your time. From everyone at Wild Apricot, and from all the members you serve!