Experiences in building a Successful API Platform, Vinay Kumar, Telus
•
2 likes•1,355 views
Experiences in building a Successful API Platform Vinay Kuma Strategic Business Capabilities TELUS Communications Telus has one of the most successful API programs for a converged service provider in a developed market. Vinay will share their their successes and failures in building the Telus SCF. Providing insider information on where to focus to achieve success.
Report
Share
Report
Share
Download to read offline
Recommended
Lattice Inc. - Investor Presentation
Lattice Inc. provides secure communications and information technology services to correctional facilities. It has experienced 800% revenue growth from 2010 to 2015 due to its cloud-based platform that enables rapid innovation and cost-effective service delivery. Lattice focuses on the $5 billion correctional facilities market, targeting the approximately 75% of facilities that are small-to-medium in size and underserved by larger competitors. It aims to grow by increasing usage of existing services, developing new products like its CellMate Mobile device, expanding into new markets, and acquiring smaller competitors.
How to Leverage Big Data to Help Finding Fraud Patterns & Revenue Assurance
A joint presentation by Mobitel Sri Lanka and cVidya. Delivered on the Telecoms Fraud Management and Revenue Assurance World Summit 2014 in Singapore
Lattice Inc. (LTTC)
Lattice Inc. is a technology company that provides secure communications and IT services to correctional facilities. It has experienced 800% revenue growth from 2009 to 2014 through its focus on innovation and cloud-based services. Lattice's cloud platform allows it to rapidly develop new services and integrate acquisitions while serving customers cost-effectively regardless of facility size or location. It aims to grow by increasing usage of current services, developing new products like a mobile device for inmates, expanding its market share, and entering new domestic and international markets.
Future of Programmable Telecoms at Restconn 2017
Explaining Programmable Telecoms and why its importance, why predictions are usually wrong, what to look for in less wrong predictions. Presented at Restconn 2017 in Prague May 23-25.
Granite Introduction 11
Granite Telecommunications is a telecommunications company that specializes in providing flexible middleware solutions and services to multi-location businesses. They have over 800 employees, 15,000 clients with 175,000 locations nationwide, and manage over 1 million business lines. Granite offers consolidated invoicing, inventory management, and reporting through their web-based platform. Their services include local and long distance telephone, internet, data, voice, and structured cabling solutions.
Amernet July2011 Update
About us: Amernet is a 16 year Unified Communications firm in the heart of San Francisco\'s Financial District. Our other clients include legal, financial, medical, property management, and SMB\'s who depend on Amernet to manage their business communications, broadband services, and telephony solutions. Visit us at www.amer.net to review our offering.
Freedom Wireless Presentation
WellNess Mobile offers businesses the opportunity to participate in the growing trend of consumers switching to no-contract, unlocked cell phones. Through WellNess Mobile, businesses can accept payments from 34 different carriers and offer additional wireless services. This provides businesses with multiple new revenue streams without requiring inventory. WellNess Mobile aims to redirect $30 billion back to small businesses annually by allowing them to capitalize on wireless services.
ETE405-lec6.pptx
This document discusses a SWOT analysis of call centers in Bangladesh and provides key details:
Strengths include abundant and cheaper labor compared to Western counterparts, with lower attrition rates. Weaknesses are higher infrastructure costs and skilled labor shortages. Opportunities exist in the large global ITES market and potential to brand Bangladesh beyond low costs. Threats include anti-outsourcing legislation and competition from other emerging locations.
Recommended
Lattice Inc. - Investor Presentation
Lattice Inc. provides secure communications and information technology services to correctional facilities. It has experienced 800% revenue growth from 2010 to 2015 due to its cloud-based platform that enables rapid innovation and cost-effective service delivery. Lattice focuses on the $5 billion correctional facilities market, targeting the approximately 75% of facilities that are small-to-medium in size and underserved by larger competitors. It aims to grow by increasing usage of existing services, developing new products like its CellMate Mobile device, expanding into new markets, and acquiring smaller competitors.
How to Leverage Big Data to Help Finding Fraud Patterns & Revenue Assurance
A joint presentation by Mobitel Sri Lanka and cVidya. Delivered on the Telecoms Fraud Management and Revenue Assurance World Summit 2014 in Singapore
Lattice Inc. (LTTC)
Lattice Inc. is a technology company that provides secure communications and IT services to correctional facilities. It has experienced 800% revenue growth from 2009 to 2014 through its focus on innovation and cloud-based services. Lattice's cloud platform allows it to rapidly develop new services and integrate acquisitions while serving customers cost-effectively regardless of facility size or location. It aims to grow by increasing usage of current services, developing new products like a mobile device for inmates, expanding its market share, and entering new domestic and international markets.
Future of Programmable Telecoms at Restconn 2017
Explaining Programmable Telecoms and why its importance, why predictions are usually wrong, what to look for in less wrong predictions. Presented at Restconn 2017 in Prague May 23-25.
Granite Introduction 11
Granite Telecommunications is a telecommunications company that specializes in providing flexible middleware solutions and services to multi-location businesses. They have over 800 employees, 15,000 clients with 175,000 locations nationwide, and manage over 1 million business lines. Granite offers consolidated invoicing, inventory management, and reporting through their web-based platform. Their services include local and long distance telephone, internet, data, voice, and structured cabling solutions.
Amernet July2011 Update
About us: Amernet is a 16 year Unified Communications firm in the heart of San Francisco\'s Financial District. Our other clients include legal, financial, medical, property management, and SMB\'s who depend on Amernet to manage their business communications, broadband services, and telephony solutions. Visit us at www.amer.net to review our offering.
Freedom Wireless Presentation
WellNess Mobile offers businesses the opportunity to participate in the growing trend of consumers switching to no-contract, unlocked cell phones. Through WellNess Mobile, businesses can accept payments from 34 different carriers and offer additional wireless services. This provides businesses with multiple new revenue streams without requiring inventory. WellNess Mobile aims to redirect $30 billion back to small businesses annually by allowing them to capitalize on wireless services.
ETE405-lec6.pptx
This document discusses a SWOT analysis of call centers in Bangladesh and provides key details:
Strengths include abundant and cheaper labor compared to Western counterparts, with lower attrition rates. Weaknesses are higher infrastructure costs and skilled labor shortages. Opportunities exist in the large global ITES market and potential to brand Bangladesh beyond low costs. Threats include anti-outsourcing legislation and competition from other emerging locations.
LTTC Presentation April 2014
Lattice Inc. provides technology services to correctional facilities and has experienced 700% revenue growth from 2009 to 2013. It offers a suite of cloud-based services that provide secure communications and information technology to smaller facilities. Some of its products and services include video visitation, email, music downloads, and an integrated jail management software solution. While it faces competition from larger national service providers, Lattice has a technology advantage in serving smaller facilities. It sees opportunities for continued growth in both the US market and expanding internationally.
Internet Data Center the Business
This document provides an overview of internet data center business trends, the current landscape, and future services. It discusses how telecom operators are transforming from traditional pipe providers to offering converged ICT solutions. Currently, data center services mainly involve co-location and hosting. However, there is potential to evolve services to infrastructure as a service, platform as a service, and software as a service. The document also outlines challenges telecom operators face in the data center business compared to internet companies, and strategies for differentiation.
INFOGRAPHIC: The Importance of Retail Failover and OOBM
Retail IT teams are under increasing pressure to build and maintain a flexible, scalable network which can support the latest retail technologies – at the core of which is a reliable, secure and superfast connectivity solution. In this infographic, Westbase takes a look at the real cost of downtime and the importance of retail failover and Out-Of-Band Management to minimising this.
Accounts Receivable Management By Sun Knowledge
The document provides an overview of Sun Knowledge, a healthcare accounts receivable management services company. It details Sun Knowledge's experience and capabilities in areas such as claims processing, billing, coding, payment posting, and accounts receivable follow up. The document also highlights Sun Knowledge's certifications and compliance with standards like HIPAA, ISO, and CMMI. It provides examples of reports used to track accounts receivable aging and agent productivity.
Build competitive edge through differentiated customer experience
This document discusses how organizations can use customer data and new technologies to improve the customer experience and gain a competitive advantage. It recommends breaking down silos between departments involved in customer experience projects. Personalization is key, and service providers should align business processes to customer needs across channels in a seamless manner. Adopting big data technologies can enhance the customer experience but organizations struggle to turn proofs of concept into real business value unless stakeholders have access to the right information at the right time to take quick action. The document promotes a platform called UniServeTM NXT that allows configuration instead of coding to easily deliver personalized customer experiences across channels.
General Presentation
Abilita is the largest independent telecommunications consulting firm in North America, with 47 offices serving over 2000 clients. It provides unbiased analysis of clients' voice, data, wireless, and other systems to identify cost savings. Abilita's services typically save clients an average of 25% on their telecom expenses, with a guaranteed 10-15% return on investment for clients who use Abilita's contingency services. The telecom industry experiences constant changes, mergers, bankruptcies and other turmoil that leads to billing errors and overspending by companies.
Telecommunications Assistance
This lide gives you an overview of the many Telecom services available to you via Bottom Line Solutions
BT smartnumbers helps you deliver mobile innovation and reduce costs
The client wants to reduce the cost of the mobile estate and deliver improvements to business processes. This is what we came up with.
Telco Evolution Sample
I presented at a recent sales conference for a large security / IT solution provider on the evolution of the telco industry and the role security and protection plays in that evolution.
In summary: customer data, trust, security and protection are critical for operators to get right in this emerging environment.
Operators need an integrated security and protection layer, not point solutions for each service as is the case today. Protection from malware across all network services e.g. IP, SMS, MMS, WAP push, widgets, apps, etc. Protection in the network, in devices and in services.
SDP vendors need integrated security solution across network, services and end-points, which means a partnership with security / IT providers is key. Its a rapidly growing problem as its a highly profitable and more importantly safe criminal business compared to drugs smuggling or prostitution; hence a specialist security/protection partner is essential.
Lttc april2015
Lattice Inc. provides secure communications and information technology services to correctional facilities. It has experienced 800% revenue growth from 2009 to 2014 through a focus on innovation and serving the needs of small to medium prisons. Lattice's cloud-based platform allows it to rapidly develop new services and integrate acquisitions while serving customers cost-effectively. It aims to increase market share through new products, acquisitions, and expanding into new domestic and international markets. Recent growth initiatives include expanding its sales force into new territories and integrating an acquisition that added $1.75 million in revenue in 2014.
Case study delivering value through bi
eCourier is a London-based logistics company that delivers around 2,000 packages daily in London. It focuses on operational business intelligence to improve customer satisfaction. eCourier uses a software called "SEEWHY" to analyze customer booking patterns and delivery needs to better retain customers. While it has over 350 competitors in the London logistics sector, eCourier aims to have an edge through embracing new IT methods that require less staff compared to its competitors' traditional methods.
Just another application on the network: The SA Voice landscape in 2012 and b...
1) The document discusses the complex competitive landscape facing operators in the South African fixed voice market, with commoditization of services driven by regulatory changes, technology advances, and convergence between operators.
2) Large competitors have advantages over smaller players due to established brands, infrastructure, and financial resources, allowing them to better navigate changes.
3) Consolidation in the market is inevitable as operators seek scale and cost reductions through mergers and acquisitions to survive increasing competition.
Broadband Opportunities and Challenges
Khawla Al Jaber, Broadband Business Advisor at the Zain Group discusses the possibility of service provider competition in the communications sector in Middle East and North Africa
DoBig Webinar | The Rise of #SaaS | Software Benefits without CapEx
#SaaS is proving to be a game-changer with its cost-saving advantages for businesses of all sizes. But that's not it. Watch on to explore the possibilities.
Mr Omkar Malage, Senior Industry Analyst, Frost & Sullivan, tells us how #SaaS is shaping businesses by making technology more affordable, accessible, secure, and adaptable.
Tata Tele Business Services has a wide range of SaaS. Be technology ready with our state-of-the-art solutions:
1. Hosted IVR - https://bit.ly/2ZqjQI5
2. Hosted OBD - https://bit.ly/2YmTCKb
3. Digital Survey - https://bit.ly/2YEBJG4
4. Live Chat - https://bit.ly/2SZlvlL
5. Document Management System - https://bit.ly/2HmVCbP
Visit our website to know more about our Connectivity, Collaboration, Security, Cloud-and-SaaS, IoT and Marketing Solutions: https://www.tatateleservices.com/
Like. Comment. Share.
Place your business enquiries here: http://bit.do/eN9Tj
Follow us on social media:
Facebook: http://bit.do/eHacx
LinkedIn: http://bit.do/eHacN
Twitter: http://bit.do/eHacP
Instagram: http://bit.do/eHacT
YouTube: https://bit.ly/31nHxS9
MeetXO_CorpCapabilities_2015
XO Communications provides IP communications, managed network, and IT infrastructure solutions to help businesses address challenges like tight budgets and limited expertise. It offers services like unified communications, managed networks, cloud infrastructure, and business continuity. XO has one of the largest IP networks in the US, with extensive coverage across major markets. It aims to deliver superior customer experience through dedicated support teams and online account management tools.
Intratem Services
Intratem is an expert in enterprise mobility management that audits wireless bills, corrects errors, optimizes plans, and negotiates discounts for businesses. They have saved over $20 million for clients ranging from $2 million to $1 billion in annual sales and with 20-1000 wireless devices. On average, clients save 25% on their bills through Intratem's services which include monthly audits, ongoing optimization, retroactive credits, and bill processing without switching providers. Intratem also provides customized reporting, help desk support, and mobile device management to facilitate a cost-effective mobile business environment for clients.
Telecom Billing Solutions By Sohag Sarkar
This document provides an overview of telecom billing solutions. It discusses the evolution of billing systems from in-house developed systems in the 1980s to more complex third-party solutions today. The general billing process is described involving collecting call detail records from the network, rating calls according to customer plans, aggregating rated calls into invoices, and generating bills. The key components of a billing system including mediation, rating, and invoicing engines are explained. Finally, the document outlines the major functions performed by rating engines in processing usage records and preparing them for invoicing.
WiBeam Investment Presentation
- WiBeam is a cutting-edge telecommunications provider offering wireless broadband internet and digital voice technology to areas cable and DSL don't reach, using proven Motorola wireless technology.
- It offers cost-efficient, extremely fast and reliable performance compared to traditional options.
- The investment opportunity allows participants to potentially share in the cash flows and equity growth of WiBeam serving specific areas like Palm Beach and Miami over 3-5 years.
Mergenthaler mkt305 1104a-10 ph1 ip
Masergy and AT&T are competitors in the telecommunications industry. The document performs SWOT analyses of both companies. For Masergy, strengths include its high-quality network and proactive stance on issues. Weaknesses are its small size and limited agreements. Opportunities include growth through acquisition and an upcoming IPO. Threats include security issues and employee issues. For AT&T, strengths are its large size, brand, and experience. Weaknesses include concentration on iPhone and acquisition integration challenges. Opportunities include expanding networks, and threats include competition and potential loss of iPhone exclusivity.
TELUS Implements End-to-End Testing to Ensure Customer First Strategy and Cus...
Complete customer satisfaction is an imperative for any organization in today’s application economy. Learn how (and why) TELUS adopted CA Service Virtualization to allow it to overcome roadblocks and challenges associated with performance testing. This strategy ultimately improved the availability of its software testing environments, cut testing costs and increased customer and partner satisfaction.
For more information, please visit http://cainc.to/Nv2VOe
TELUS Marketing Plan
This document provides a market analysis for marketing TELUS mobile services to Gen Y Chinese consumers in Canada. It analyzes the target market, including customer values, segmentation by age group, income statistics, and competition. It then outlines a SWOT analysis and proposes several marketing strategies, including YouTube, TTC, and Google AdWord campaigns to promote a phone giveaway contest for switching to TELUS. The goal is to attract around 1/3 to 1/2 of the 125,000 potential Chinese customers in the GTA aged 25-33.
Analyst Tools, Competitive Analysis, and Market Intelligence
Fred Wergeles & Associates provides competitive intelligence and market analysis services. It designs and implements competitive intelligence systems for clients. The company founder has 18 years of experience in intelligence from the CIA, White House and Pentagon. He helps clients understand competitors, products, markets, customers and technology through published information, interviews, conferences and research. The company conducted a case study for a construction firm bidding on a school project to identify key decision makers and influencers, competitors' plans, and connections between relevant individuals and organizations.
More Related Content
What's hot
LTTC Presentation April 2014
Lattice Inc. provides technology services to correctional facilities and has experienced 700% revenue growth from 2009 to 2013. It offers a suite of cloud-based services that provide secure communications and information technology to smaller facilities. Some of its products and services include video visitation, email, music downloads, and an integrated jail management software solution. While it faces competition from larger national service providers, Lattice has a technology advantage in serving smaller facilities. It sees opportunities for continued growth in both the US market and expanding internationally.
Internet Data Center the Business
This document provides an overview of internet data center business trends, the current landscape, and future services. It discusses how telecom operators are transforming from traditional pipe providers to offering converged ICT solutions. Currently, data center services mainly involve co-location and hosting. However, there is potential to evolve services to infrastructure as a service, platform as a service, and software as a service. The document also outlines challenges telecom operators face in the data center business compared to internet companies, and strategies for differentiation.
INFOGRAPHIC: The Importance of Retail Failover and OOBM
Retail IT teams are under increasing pressure to build and maintain a flexible, scalable network which can support the latest retail technologies – at the core of which is a reliable, secure and superfast connectivity solution. In this infographic, Westbase takes a look at the real cost of downtime and the importance of retail failover and Out-Of-Band Management to minimising this.
Accounts Receivable Management By Sun Knowledge
The document provides an overview of Sun Knowledge, a healthcare accounts receivable management services company. It details Sun Knowledge's experience and capabilities in areas such as claims processing, billing, coding, payment posting, and accounts receivable follow up. The document also highlights Sun Knowledge's certifications and compliance with standards like HIPAA, ISO, and CMMI. It provides examples of reports used to track accounts receivable aging and agent productivity.
Build competitive edge through differentiated customer experience
This document discusses how organizations can use customer data and new technologies to improve the customer experience and gain a competitive advantage. It recommends breaking down silos between departments involved in customer experience projects. Personalization is key, and service providers should align business processes to customer needs across channels in a seamless manner. Adopting big data technologies can enhance the customer experience but organizations struggle to turn proofs of concept into real business value unless stakeholders have access to the right information at the right time to take quick action. The document promotes a platform called UniServeTM NXT that allows configuration instead of coding to easily deliver personalized customer experiences across channels.
General Presentation
Abilita is the largest independent telecommunications consulting firm in North America, with 47 offices serving over 2000 clients. It provides unbiased analysis of clients' voice, data, wireless, and other systems to identify cost savings. Abilita's services typically save clients an average of 25% on their telecom expenses, with a guaranteed 10-15% return on investment for clients who use Abilita's contingency services. The telecom industry experiences constant changes, mergers, bankruptcies and other turmoil that leads to billing errors and overspending by companies.
Telecommunications Assistance
This lide gives you an overview of the many Telecom services available to you via Bottom Line Solutions
BT smartnumbers helps you deliver mobile innovation and reduce costs
The client wants to reduce the cost of the mobile estate and deliver improvements to business processes. This is what we came up with.
Telco Evolution Sample
I presented at a recent sales conference for a large security / IT solution provider on the evolution of the telco industry and the role security and protection plays in that evolution.
In summary: customer data, trust, security and protection are critical for operators to get right in this emerging environment.
Operators need an integrated security and protection layer, not point solutions for each service as is the case today. Protection from malware across all network services e.g. IP, SMS, MMS, WAP push, widgets, apps, etc. Protection in the network, in devices and in services.
SDP vendors need integrated security solution across network, services and end-points, which means a partnership with security / IT providers is key. Its a rapidly growing problem as its a highly profitable and more importantly safe criminal business compared to drugs smuggling or prostitution; hence a specialist security/protection partner is essential.
Lttc april2015
Lattice Inc. provides secure communications and information technology services to correctional facilities. It has experienced 800% revenue growth from 2009 to 2014 through a focus on innovation and serving the needs of small to medium prisons. Lattice's cloud-based platform allows it to rapidly develop new services and integrate acquisitions while serving customers cost-effectively. It aims to increase market share through new products, acquisitions, and expanding into new domestic and international markets. Recent growth initiatives include expanding its sales force into new territories and integrating an acquisition that added $1.75 million in revenue in 2014.
Case study delivering value through bi
eCourier is a London-based logistics company that delivers around 2,000 packages daily in London. It focuses on operational business intelligence to improve customer satisfaction. eCourier uses a software called "SEEWHY" to analyze customer booking patterns and delivery needs to better retain customers. While it has over 350 competitors in the London logistics sector, eCourier aims to have an edge through embracing new IT methods that require less staff compared to its competitors' traditional methods.
Just another application on the network: The SA Voice landscape in 2012 and b...
1) The document discusses the complex competitive landscape facing operators in the South African fixed voice market, with commoditization of services driven by regulatory changes, technology advances, and convergence between operators.
2) Large competitors have advantages over smaller players due to established brands, infrastructure, and financial resources, allowing them to better navigate changes.
3) Consolidation in the market is inevitable as operators seek scale and cost reductions through mergers and acquisitions to survive increasing competition.
Broadband Opportunities and Challenges
Khawla Al Jaber, Broadband Business Advisor at the Zain Group discusses the possibility of service provider competition in the communications sector in Middle East and North Africa
DoBig Webinar | The Rise of #SaaS | Software Benefits without CapEx
#SaaS is proving to be a game-changer with its cost-saving advantages for businesses of all sizes. But that's not it. Watch on to explore the possibilities.
Mr Omkar Malage, Senior Industry Analyst, Frost & Sullivan, tells us how #SaaS is shaping businesses by making technology more affordable, accessible, secure, and adaptable.
Tata Tele Business Services has a wide range of SaaS. Be technology ready with our state-of-the-art solutions:
1. Hosted IVR - https://bit.ly/2ZqjQI5
2. Hosted OBD - https://bit.ly/2YmTCKb
3. Digital Survey - https://bit.ly/2YEBJG4
4. Live Chat - https://bit.ly/2SZlvlL
5. Document Management System - https://bit.ly/2HmVCbP
Visit our website to know more about our Connectivity, Collaboration, Security, Cloud-and-SaaS, IoT and Marketing Solutions: https://www.tatateleservices.com/
Like. Comment. Share.
Place your business enquiries here: http://bit.do/eN9Tj
Follow us on social media:
Facebook: http://bit.do/eHacx
LinkedIn: http://bit.do/eHacN
Twitter: http://bit.do/eHacP
Instagram: http://bit.do/eHacT
YouTube: https://bit.ly/31nHxS9
MeetXO_CorpCapabilities_2015
XO Communications provides IP communications, managed network, and IT infrastructure solutions to help businesses address challenges like tight budgets and limited expertise. It offers services like unified communications, managed networks, cloud infrastructure, and business continuity. XO has one of the largest IP networks in the US, with extensive coverage across major markets. It aims to deliver superior customer experience through dedicated support teams and online account management tools.
Intratem Services
Intratem is an expert in enterprise mobility management that audits wireless bills, corrects errors, optimizes plans, and negotiates discounts for businesses. They have saved over $20 million for clients ranging from $2 million to $1 billion in annual sales and with 20-1000 wireless devices. On average, clients save 25% on their bills through Intratem's services which include monthly audits, ongoing optimization, retroactive credits, and bill processing without switching providers. Intratem also provides customized reporting, help desk support, and mobile device management to facilitate a cost-effective mobile business environment for clients.
Telecom Billing Solutions By Sohag Sarkar
This document provides an overview of telecom billing solutions. It discusses the evolution of billing systems from in-house developed systems in the 1980s to more complex third-party solutions today. The general billing process is described involving collecting call detail records from the network, rating calls according to customer plans, aggregating rated calls into invoices, and generating bills. The key components of a billing system including mediation, rating, and invoicing engines are explained. Finally, the document outlines the major functions performed by rating engines in processing usage records and preparing them for invoicing.
WiBeam Investment Presentation
- WiBeam is a cutting-edge telecommunications provider offering wireless broadband internet and digital voice technology to areas cable and DSL don't reach, using proven Motorola wireless technology.
- It offers cost-efficient, extremely fast and reliable performance compared to traditional options.
- The investment opportunity allows participants to potentially share in the cash flows and equity growth of WiBeam serving specific areas like Palm Beach and Miami over 3-5 years.
Mergenthaler mkt305 1104a-10 ph1 ip
Masergy and AT&T are competitors in the telecommunications industry. The document performs SWOT analyses of both companies. For Masergy, strengths include its high-quality network and proactive stance on issues. Weaknesses are its small size and limited agreements. Opportunities include growth through acquisition and an upcoming IPO. Threats include security issues and employee issues. For AT&T, strengths are its large size, brand, and experience. Weaknesses include concentration on iPhone and acquisition integration challenges. Opportunities include expanding networks, and threats include competition and potential loss of iPhone exclusivity.
What's hot (19)
INFOGRAPHIC: The Importance of Retail Failover and OOBM
INFOGRAPHIC: The Importance of Retail Failover and OOBM
Build competitive edge through differentiated customer experience
Build competitive edge through differentiated customer experience
BT smartnumbers helps you deliver mobile innovation and reduce costs
BT smartnumbers helps you deliver mobile innovation and reduce costs
Just another application on the network: The SA Voice landscape in 2012 and b...
Just another application on the network: The SA Voice landscape in 2012 and b...
DoBig Webinar | The Rise of #SaaS | Software Benefits without CapEx
DoBig Webinar | The Rise of #SaaS | Software Benefits without CapEx
Viewers also liked
TELUS Implements End-to-End Testing to Ensure Customer First Strategy and Cus...
Complete customer satisfaction is an imperative for any organization in today’s application economy. Learn how (and why) TELUS adopted CA Service Virtualization to allow it to overcome roadblocks and challenges associated with performance testing. This strategy ultimately improved the availability of its software testing environments, cut testing costs and increased customer and partner satisfaction.
For more information, please visit http://cainc.to/Nv2VOe
TELUS Marketing Plan
This document provides a market analysis for marketing TELUS mobile services to Gen Y Chinese consumers in Canada. It analyzes the target market, including customer values, segmentation by age group, income statistics, and competition. It then outlines a SWOT analysis and proposes several marketing strategies, including YouTube, TTC, and Google AdWord campaigns to promote a phone giveaway contest for switching to TELUS. The goal is to attract around 1/3 to 1/2 of the 125,000 potential Chinese customers in the GTA aged 25-33.
Analyst Tools, Competitive Analysis, and Market Intelligence
Fred Wergeles & Associates provides competitive intelligence and market analysis services. It designs and implements competitive intelligence systems for clients. The company founder has 18 years of experience in intelligence from the CIA, White House and Pentagon. He helps clients understand competitors, products, markets, customers and technology through published information, interviews, conferences and research. The company conducted a case study for a construction firm bidding on a school project to identify key decision makers and influencers, competitors' plans, and connections between relevant individuals and organizations.
Pepperfry
Pepperfry is India's largest online furniture retailer. It was founded in 2011 by former eBay executives and has since raised over $100 million in funding from investors like Goldman Sachs. Pepperfry offers over 45,000 products from more than 200 brands through its online marketplace and works with over 1,000 merchant partners. It faces competition from other online furniture retailers but sees opportunities for growth through India's rising youth population and advances in e-commerce technology.
How TELUS used collaboration to change our culture and drive business results
In this 30-minute deep dive, attendees will learn how a culture of collaboration helped TELUS transform how we supported customers, employees and drove business outcomes. Instead of positioning collaborative technology as the solution, TELUS worked to change the culture by introducing the behaviors and leadership model needed to truly become an organization that shared information and expertise across the enterprise.
Regardless of location (TELUS has 44K employees in 8 countries), role or tenure, TELUS team members were expected to demonstrate spirited team work. The deployment of collaborative technologies helped support the evolution from a closed, hierarchical model to a open, transparent culture where employees were empowered to help their peers and customers, develop their own career and
The results speak volumes – employee engagement went from 53%-87%, customer likelihood to recommend jumped 20% and share price more than doubled since 2010.
PPD Competitive Analysis
PPDI is one of the top 10 clinical research organizations that provides drug development services. It has over 6,600 employees operating in 38 locations worldwide. PPDI generates most of its revenue from late-stage clinical trials. While it has strengths like operating efficiencies, it also faces weaknesses such as lack of diversification and high employee turnover. Opportunities include expanding into new areas like medical devices and proprietary drug development, while threats include increased competition and changes in the pharmaceutical industry.
Competitive Analysis and a Brief Guide to Competitor Analysis
This document discusses competitor analysis and provides guidance on analyzing competitors. It outlines four key stages: collecting information on competitors, converting information to intelligence, analyzing and interpreting the intelligence, and countering competitor actions. Various marketing strategies are discussed that can be used to minimize losses to competitors and gain market share, drawing parallels between business competition and military warfare strategies. The importance of ongoing competitor monitoring is emphasized to stay aware of their strengths, weaknesses, and potential moves.
Porter’s Five Forces Model of Competitive Analysis
The document provides an overview of Porter's Five Forces analysis framework. It describes the five competitive forces as threats of new entry, power of suppliers, power of buyers, threat of substitutes, and competitive rivalry. For each force, it outlines factors that determine the degree of competitive pressure, and provides examples of how each force applies to industries like fast food, automotive manufacturing, and telecommunications. The purpose of Porter's model is to help companies assess the competitive environment of an industry in order to develop effective business strategies.
Guide Porter Five Forces Analysis
This document provides an overview of Porter's Five Forces model for industry and competition analysis. It explains the objectives of the model, which are to identify the factors that shape industry competition and assess the long-term attractiveness of an industry. The model examines five competitive forces: the threat of new entrants, the bargaining power of suppliers and buyers, the threat of substitute products, and the intensity of competitive rivalry. The document provides guidance on using the model, including a table to calculate the degree of power within each force. It also includes a case study applying the model to analyze competition in the industry of Apple Inc.
Competitive analysis of it service firms
The document provides a competitive analysis of major IT service firms including IBM, TCS, Cognizant, and Infosys. For each company, it analyzes key business drivers and performance, strengths, weaknesses, opportunities, threats, and provides a SWOT analysis. Some of the key points analyzed include revenue growth, inorganic growth through acquisitions, ability to retain and win new business, billing rates, employee costs, operating margins, and strategic business approaches.
26 Product Launch Strategies
26 topline marketing strategies to launch a new brand, product or service. Includes a 1 page summary outlining the pros and cons of each approach as well as best in class examples. Designed as flashcards so that it can be printed out to help stimulate brainstorm sessions.
Viewers also liked (11)
TELUS Implements End-to-End Testing to Ensure Customer First Strategy and Cus...
TELUS Implements End-to-End Testing to Ensure Customer First Strategy and Cus...
Analyst Tools, Competitive Analysis, and Market Intelligence
Analyst Tools, Competitive Analysis, and Market Intelligence
How TELUS used collaboration to change our culture and drive business results
How TELUS used collaboration to change our culture and drive business results
Competitive Analysis and a Brief Guide to Competitor Analysis
Competitive Analysis and a Brief Guide to Competitor Analysis
Porter’s Five Forces Model of Competitive Analysis
Porter’s Five Forces Model of Competitive Analysis
Similar to Experiences in building a Successful API Platform, Vinay Kumar, Telus
Lightyear Network Solutions Overview
Lightyear Network Solutions is a telecommunications company that began in 1993 in Louisville, KY. The company's CEO, J. Sherman Henderson III, has been elected chairman of COMPTEL, the nation's foremost telecom organization, six consecutive times. Lightyear provides a full range of network services to over 50,000 business and residential customers across North America, with $50 million in annual revenue.
Who We Are Datasheet
This document summarizes TelePacific as a communications solutions provider that offers connectivity, cloud, and continuity solutions to meet businesses' evolving needs. It highlights TelePacific's focus on customizing solutions for small-to-medium sized businesses, and its commitment to outstanding customer service led by the CEO's personal involvement in customer issues.
TelePacific Company Snapshot
The document discusses TelePacific, a communications solutions provider that offers connectivity, cloud, and continuity solutions tailored to businesses' needs. It summarizes TelePacific's experience, leadership, commitment to customer service, and financial performance. TelePacific aims to exceed customers' expectations and ensure their communications and data are always running and secure.
Company Profile Indosat Ooredoo
Indosat Ooredoo (formerly Indosat) is one of Indonesia's largest telecommunication networks and services provider.[3]
Indosat offers (prepaid and postpaid) mobile phone services (Mentari, IM3 and Matrix), fixed voice services (including International Direct Dialing (IDD)), fixed wireless and fixed telephone services.[3][4] The company also provides Multimedia, Internet & Data Communication Services (MIDI).[4]
As of 2012 the company holds around 21 percent of market share. It has around 50 million cellular subscribers.[3] An Indonesian investment website stated that the company has lost a couple of percentage points in terms of market share on the mobile phone market in Indonesia in recent years.
Airtel Industrial analysis
The Indian telecom industry is the second largest in the world with over 1.2 billion subscribers as of September 2017. It generated over 2.2 lakh crore in revenue in the same period. Major players in the industry include Airtel, Vodafone-Idea, BSNL, and Reliance Jio. Bharti Airtel is one of the largest telecom companies in India, operating in 17 countries with over 282 million subscribers in India. The industry faces high competition and threat of new entrants. Customer bargaining power is also increasing as switching costs decrease and more value-added services are demanded. Airtel maintains strategic partnerships and a strong network infrastructure to compete effectively.
TELUS 2014 Annual Report
TELUS is Canada's largest telecommunications company with over $12 billion in annual revenue and 13.7 million customer connections. In 2014, TELUS saw increases in revenue, EBITDA, earnings per share and dividends declared per share compared to 2013. Key initiatives in 2014 included purchasing wireless spectrum, leadership changes, and acquisitions to expand healthcare IT services. Going forward, TELUS aims to focus on growth markets like data, IP and wireless services to continue delivering value to customers, employees, investors and communities.
Smtc Presentation
This document discusses the telecom industry landscape including constant changes in technology, mergers and acquilitions, billing errors, and disparate billing platforms. It notes the confusion this causes for budgeting and managing telecom expenses. It introduces Schooley Mitchell as the largest independent telecom consulting firm that can provide an objective review to help optimize expenses, identify billing errors, and provide ongoing support and savings validation. The value proposition is helping clients achieve their objectives through money, time, and knowledge savings with an infinite return on investment.
Schooley Mitchell Presentation
This document discusses the telecom industry landscape including constant changes in technology, mergers and acquilitions, billing errors, and disparate billing platforms. It notes the confusion this causes for budgeting and managing telecom expenses. It introduces Schooley Mitchell as the largest independent telecom consulting firm that can provide an objective review to help optimize expenses, identify billing errors, and expand internal resources through their specialized tools, processes, and industry expertise. The value proposition includes saving money, time and securing knowledge while helping clients achieve their objectives with an infinite ROI.
IE IMBA Application: Question H - by Alicia M. Rivas
The document discusses the challenges facing the mobile telecommunications industry and the role the author hopes to play in addressing those challenges. It identifies four key regions - Africa/Southern Asia, emerging markets, Europe, and developed markets - each with different characteristics and challenges. These include increasing connectivity and technological adoption while maintaining profitability. The author believes obtaining new skills from an IMBA, learning from others' global experiences and ideas, applying creativity, understanding consumers, and demonstrating leadership can help them become part of the industry's solution by developing and executing ideas to address these challenges.
JRE300 - Assignment 1 - V2.2
Telus is a major Canadian telecommunications company that provides both wireless and wired phone, internet, video, and IT services. The document analyzes Telus' industry, strategy, financials, and compares it to Manitoba Telecom Services (MTS). Telus' strategy focuses on growth markets, integrated solutions, infrastructure expansion, and internal investment. Financially, Telus has higher profitability than MTS but also more debt. While MTS has stronger liquidity and solvency, Telus generates more free cash flow and has a higher times interest earned ratio, indicating it manages debt better to reinvest and grow.
Iod 2011 session 3577 jacobs and sathi
CenturyLink is a large telecommunications company that provides broadband, voice, wireless, and entertainment services. They were facing challenges with their product catalog and ordering systems due to having multiple siloed product catalogs across different business functions. To address this, CenturyLink implemented a new product catalog architecture using Selectica as the new rules engine and integrating with MDM and other systems. This improved the customer experience by enabling easier access to product and pricing information for call centers, reduced order fallout rates, and increased speed to market for new products. It also improved operational efficiencies by automating processes and reducing maintenance costs of the previous mainframe-based system. Overall the new architecture delivered significant business value and benefits to CenturyLink.
Dyal Data Introduction March 11
Dyal Data was founded in 2010 to provide reliable and competitive telecom services to businesses. It aims to simplify telecom and meet customer needs without unnecessary jargon. The company offers voice services including competitive call rates and lines, mobile services like contracts and devices, internet access through broadband, and multi-site networks using leased lines, VPNs, and MPLS. Dyal Data works with major operators and promises savings of up to 40% through quality service and competitive rates.
Strategic management
Bharti Airtel Limited is an Indian telecommunications company that operates in 20 countries across Asia and Africa. It has over 261 million subscribers globally, making it the fourth largest mobile operator in the world. In India, Airtel is the largest cellular service provider and offers services including 2G, 3G, 4G, fixed line, broadband, DTH, and enterprise solutions. The document outlines Airtel's vision, mission, strategies around outsourcing and innovation, and analyses its competitive environment using Porter's Five Forces and SWOT models.
Neustar services
Neustar is a technology and analytics company that provides services to communication service providers, enterprises, and government agencies. It has approximately 900 employees worldwide and offices in North America, Europe and Asia. Neustar's services include directory services, number portability, and converged messaging gateways that enable rich messaging and presence functions across networks and devices.
Smtc Client Presentation[1] Updated
The document discusses challenges in the telecom industry such as excess capacity, billing errors, and constant changes from mergers and acquisitions. It then summarizes telecom industry services and explains that a telecom review can significantly reduce expenses by identifying billing errors and allowing for ongoing optimization. Finally, it introduces Schooley Mitchell as the largest independent telecom consulting firm in North America and outlines their optimization process which involves discovery, implementation, ongoing audits, and cost savings.
watten reserach why its sale decline
The document discusses research conducted to understand the reasons for decreasing sales of Wateen, a WiMAX internet service provider in Pakistan. The research involved collecting primary data through surveys and interviews with 80 customers. Key findings were that many customers experienced issues with connectivity, speed and quality of service. Over 50% of customers reported they would switch providers for better speed. The conclusions recommended that Wateen improve infrastructure to boost connectivity, train customer service agents better, and provide competitive service quality and pricing to attract and retain customers.
tw telecom Overview
tw telecom provides metro Ethernet and IP services to businesses across the US through its extensive fiber network. It aims to offer superior customer service by empowering local teams and providing multiple customer interaction options. tw telecom conducts regular surveys and collects customer feedback to continuously improve its services and ensure a high level of customer satisfaction.
ATT vs. Verizon
This presentation compares two titans in the wireless service industry: Verizon & AT&T. Although the notes for this presentation are not included, this is a strong example of how to incorporate pictures into a slideshow in order to break up text. I worked on a team of 4 students in a Fundament Information Systems course to produce this Powerpoint presentation.
*I do not claim ownership to the images in this slideshow.
Telecom Expense Management Presentation
This document introduces Corpotel's telecom expense management services. It discusses who Corpotel is, the background and need for telecom expense management, Corpotel's service portfolio including consulting, outsourcing, and subscription options, their engagement process with a risk-free trial approach, and next steps to define a pilot or assessment. The goal is to help clients identify opportunities for savings and cost reduction in their telecommunications budgets.
Strategic analysis of Telecom sector
This document analyzes the telecommunication sector in India. It discusses the history and growth of the sector. Currently, India has over 922 million subscribers. Major players include BSNL, Reliance, Bharti Airtel, Tata, and Idea. It provides profiles of these companies, including their mission/vision, SWOT analysis, and competitive advantages. While the threat of new entry is low, competition between existing providers is high due to similar offerings and saturation in basic services. Rural areas remain an important untapped market opportunity.
Similar to Experiences in building a Successful API Platform, Vinay Kumar, Telus (20)
IE IMBA Application: Question H - by Alicia M. Rivas
IE IMBA Application: Question H - by Alicia M. Rivas
More from Alan Quayle
What is a vCon?
TADSummit 2022 8/9 Nov Aveiro Portugal
Welcome to vCon! The next leap forward in the programmable communications industry.
Thomas Howe, CTO STROLID
Slides and Video
Why do we need vCon?
What is vCon?
How is it being used today?
Where is vCon going?
Supercharging CPaaS Growth & Margins with Identity and Authentication, Aditya...
TADSummit 2022 8/9 Nov Aveiro Portugal
Supercharging CPaaS Growth & Margins with Identity and Authentication
Aditya Khurjekar, GM Prove Protocol
Mobile networks were designed for communication, yet commerce is driving most of the demand for mobile connectivity today
The growth segments in today’s digital economy benefit from CPaaS APIs for Identity verification, authentication, proofs & claims
Commerce-enabling CPaaS APIs rely on the intrinsic security of mobile network and devices
Deterministic (rather than probabilistic) authentication drastically reduces fraud, hence increases margins
The secure element in mobile devices has been under-utilized by carriers
FIDO standard presents a horizontal application opportunity for hardware based (deterministic) authentication
Authenticated ID verification is key to secure yet seamless digital onboarding, leading to financial inclusion & consumer protection
The needs of the new crypto-based (web3) economy can also be satisfied with smart CPaaS offerings that preserve anonymity/pseudonymity
The imminent ubiquity of eSIMs is timely to fight fraud in the increasingly sophisticated digital & crypto-enabled economy
It’s time for a purpose-built global payments network!
Building a sub-second virtual ThunderDome: Considerations for mass scale sub-...
Building a sub-second virtual ThunderDome: Considerations for mass scale sub-second production broadcasts
Jerod Venema, CEO and Co-Founder, LiveSwitch
In the throes of the pandemic, the WWE debuted its ThunderDome, a world-first, large-scale installation of high resolution LED screens that transformed empty seats into live-streamed fans who joined over video from around the world. Performers in the ring and TV audiences at home could see and hear these virtual fans in real-time. LiveSwitch was selected to develop and manage the ThunderDome’s cloud video infrastructure.
How to enable low-latency, live video streamed via the internet capable of fostering real-time engagement between performers and audiences on a massive scale.
Massive-scale latency challenges and how to overcome them.
Current and future uses of programmable communications for live fan engagement.
What makes a cellular IoT API great? Tobias Goebel
What makes a cellular IoT API great?
Tobias Goebel, Principal Product Marketing Manager, IoT, Twilio
Why IoT SIMs need an API in the first place
The core functions needed in a cellular IoT API: SIM activation and deactivation, SIM status queries, Network access configuration, Pulling billing information and usage records, Troubleshooting, Device reachability
What matters in a good API (any API)
10 tips and tricks for how to find a good IoT SIM with a strong API
eSIM as Root of Trust for IoT security, João Casal
This document discusses the role of eSIM in new IoT security services. It begins by providing background on eSIM and SIM technology. It then outlines several ways eSIM can enhance IoT security, including:
1) Enabling zero-touch authentication of IoT devices in third-party services by leveraging the proven authentication of SIMs in cellular networks.
2) Hardening data encryption using the eSIM as a root of trust by generating encryption keys within the secure element of the eSIM.
3) Potential future roles like integrating the eSIM with threat detection to trigger authorization actions, and increasing the robustness of remote attestation through eSIM cryptographic abilities.
The document argues
Architecting your WebRTC application for scalability, Arin Sime
This document discusses how to architect WebRTC applications for scalability. It begins by outlining some of the challenges in building scalable WebRTC apps. It then presents 4 approaches to building apps: 1) To the WebRTC standard, 2) Unbundled WebRTC, 3) Using open-source media servers, and 4) Using communications platform as a service (CPaaS). Each approach has tradeoffs around cost, difficulty, and features included. The document also discusses using selectice forwarding units or multipoint control units to scale apps and considers architectures using orchestration and containers. It concludes with recommendations around optimizations, load testing, and future technologies.
CPaaS Conversational Platforms and Conversational Customer Service – The Expe...
TADSummit 2022 8/9 Nov Aveiro Portugal
CPaaS Conversational Platforms and Conversational Customer Service – The Experience Gap”?
Ben Waymark, Chief Technology Officer, Webio.
CPaaS players are doing the low hanging, simple conversations via their conversational design and plug in’s to the messenger layer, but what are they really hoping to achieve, and should they be aimed at the developer community?
No-code low-code configurable conversational customer support have done really well by integrating with customer ticketing, and integrating other platforms into their workflows. Kustomer.com was bought for a billion, something is going right there.
Conversational experiences are becoming part of the digital customer experience. What does this look like and why might this be important for other companies to understand?
Programmable Testing for Programmable Telcos, Andreas Granig
Programmable Testing for Programmable Telcos
Andreas Granig, Founder & CEO at Sipfront
Advantages and Challenges of automating real-time communication testing
How real-time communication testing could actually be quite pleasant
Creative ways to use typical server-side applications like kamailio and rtpengine as test clients
The revival of sipp, and how you create test scenarios 20 years after its invention
“Just show me the curl command”
How to best maximize the conversation data stream for your business? Surbhi R...
TADSummit 2022 8/9 Nov Aveiro Portugal
How to best maximize the conversation data stream for your business?
Surbhi Rathore, CEO & Co-Founder, Symbl.ai
How do we go from building a scalable pipeline of conversation data that merges and correlates with other types of data in the business and helps us makes decisions and predictions that are informed by conversations?
We will talk about context, real-time aspects of understanding and how you can use this data combined with sales, marketing, HR, support and other existing analytics to understand behavior and adapt to what works best in each of these functions.
We will go deep into specific use case and customer stories that have adopted Symbl’s conversation understanding platform to drive this change in their organization and give concrete examples of where to start.
Latest Updates and Experiences in Launching Local Language Tools, Karel Bourgois
TADSummit 2022, 8/9 Nov Aveiro Portugal
Latest Updates and Experiences in Launching Local Language Tools
Karel Bourgois, Founder Voxist, President Le Voice Lab, Exec Director Slatch, Chapter Pilot France AI Hub
Experiences with launching our own speech-to-text (French and English, both HD and Telephony audio, real-time and asynchronous).
‘Implicit Knowledge Management’ solution: using our STT engine we are indexing and searching thousands of hours of video to find those that discuss specific topics or identify people that are experts on those topics.
Latest updates on Voxist and its evolution to a “callbot.”
What Everyone Needs to Know about Protecting the CPaaS Ecosystem from Unlawfu...
This document discusses unlawful robocalls and solutions for CPaaS providers. It outlines that STIR/SHAKEN helps with some caller ID spoofing but not all, and leased phone numbers present challenges. It recommends CPaaS providers monitor customer usage of provided phone numbers and investigate customers' phone number reputations. The document introduces YouMail Score and Watch solutions that help identify unlawful calls and monitor phone number behaviors to improve call screening. It emphasizes that content-based call screening provides a virtually zero false positive rate compared to event-based screening alone.
Master the Audience Experience Multiverse: AX Best Practices and Success Stor...
Master the Audience Experience Multiverse: AX Best Practices and Success Stories
Ken Herron, Chief Growth Officer, UIB
Customers need you to help them solve their #1 problem – Audience Experience (AX).
Customers struggle with managing their differentiated brand journeys at scale in a post-pandemic world where their external and internal audiences decide the platforms, channels, and languages.
This session will share AX best practices and success stories from Europe, the Middle East, Asia, and the US for how enterprise and small business customers can control their respective brands, journeys, and audiences with a single brand voice –
Create/Control a differentiated AX
Respond in real-time
Mirror channels
Curate audiences
Secure conversational data
Monetize engagement
Scale monitoring
This session will include a live, interactive demo.
Open Source Telecom Software Survey 2022, Alan Quayle
The survey gathered responses from 120 participants in 2022 compared to 114 in 2021. It covered general topics such as DDoS attacks, security practices, STIR/SHAKEN implementation, IPv6 deployment, and expectations for major tech companies over the next two years. Key findings included that around half of participants have experienced a DDoS attack in 2022 and application-level attacks were as common as volumetric attacks. Most organizations take both reactive and proactive security approaches but more so reactive. STIR/SHAKEN implementation is ongoing with international carriers needing it to terminate traffic in North America. IPv6 deployment remains steady with no major differences between regions. This survey provides insights into trends in the open source tele
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems. Bogdan-Andrei Iancu
TADSummit 2022, 8/9 Nov Aveiro Portugal
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems.
Bogdan-Andrei Iancu, Founder and Developer at OpenSIPS Project
SIP also supports instant messaging and presence.
Review of Messaging in IMS
Review of Messaging in Unified Communications
OpenSIPS 3.3 in the messaging ecosystem
Review of implementation using Message Session Relay Protocol (RFC 4975, RFC 4976), groups multiple messages in sessions.
Conclusions: OpenSIPS 3.3 targets to implement various components of the overall SIP Instant MESSAGING ecosystem, from gateways and transport to services.
TADS 2022 - Shifting from Voice to Workflow Management, Filipe Leitao
TADSummit 2022, 8/9 Nov Aveiro Portugal
Shifting from Voice to Workflow Management
Filipe Leitão, Global Service Provider Channel SE, RingCentral
There is an ongoing consolidation of the Cloud Communications market where mainstream providers compete against each other for the same spaces, UCaaS / CCaaS / CPaaS.
Weapons of choice are the same for everyone: instant messaging, and audio & video conferencing. Most capabilities provided by mainstream UC providers are table stakes.
Find out how RingCentral is looking at UC from more than just a siloed perspective by going one step further and co-innovating with Service and Technology Providers to become a workflow management platform.
What happened since we last met TADSummit 2022, Alan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
What happened since we last met? Where is the Programmable Comms market going?
Alan Quayle, independent
3 years in Programmable Communications: 2020, 2021, and 2022 all done in 16 slides
Pandemic Consolidation
Post-pandemic Reckoning – I did predict what we’re seeing with Avaya
The Coming of Cost Competition
Messaging, will A2P SMS growth ever stop?
What’s the recession going to do to us?
The Voice AI Reckoning
After all the consolidation, where next? Twilio’s heading there – it’s about the data
And a few more predictions that are usually too optimistic
Stacuity - TAD Summit 2022 - Time to ditch the dumb-pipe, Mike Bromwich
TADSummit 2022, 8/9 Nov Aveiro Portugal
Time to ditch the ‘dumb-pipe’ – reinventing the core mobile network, to put developers first.
Mike Bromwich, CEO / Co-Founder Stacuity & Tim Dowling, Co-Founder Stacuity
The emergence of public cloud has revolutionized the way developers can muster and deploy virtual infrastructures, as and when required.
In contrast, mobile networks are still rigidly defined and protected by operators, who are unable or unwilling to offer such control and flexibility.
As a result, the mobile network operates as little more than a dumb-pipe (unless you have lots of patience and deep pockets).
Addressing this problem requires a different approach, not just the creation of a thin façade over legacy network elements.
How Stacuity is reinventing the core mobile network, to put developers first.
AWA – a Telco bootstrapping product development: Challenges with dynamic mark...
This document discusses AWA Network, a company that operates a CPaaS proxy providing APIs for SMS delivery. It outlines AWA's features, including anonymous resources, traffic simulation, provider management, pricing, routing, and SMS sending APIs. The document also presents three business models for AWA Network: 1) operating as a managed CPaaS proxy service, 2) allowing users to proxy their own CPaaS providers, and 3) enabling corporations to use AWA's infrastructure. It reflects on the challenges of scaling and finding a viable business and operations model.
Founding a Startup in Telecoms. The good, the bad and the ugly. João Camarate
TADSummit 2022 8/9 Nov Aveiro Portugal
Founding a Startup in Telecoms. The good, the bad and the ugly.
João Camarate, CTO at Broadvoice & GoContact.
A deep dive into the challenges and opportunities of starting a new venture in the telecom space while leveraging open-source
How to bring down your own RTC platform. Sandro Gauci
Sandro Gauci provides a walkthrough for performing distributed denial of service (DDoS) simulations on real-time communication (RTC) platforms to test security. He recommends starting with simple bandwidth saturation or protocol attacks before moving to specific application attacks. Tools are needed to distribute attacks from nodes, monitor systems, and shut down attacks. Findings should be analyzed with engineers through root cause analysis and documented. Solutions may include updates, rate limiting, or code changes. Regular testing ensures a more robust RTC platform.
More from Alan Quayle (20)
Supercharging CPaaS Growth & Margins with Identity and Authentication, Aditya...
Supercharging CPaaS Growth & Margins with Identity and Authentication, Aditya...
Building a sub-second virtual ThunderDome: Considerations for mass scale sub-...
Building a sub-second virtual ThunderDome: Considerations for mass scale sub-...
What makes a cellular IoT API great? Tobias Goebel
What makes a cellular IoT API great? Tobias Goebel
eSIM as Root of Trust for IoT security, João Casal
eSIM as Root of Trust for IoT security, João Casal
Architecting your WebRTC application for scalability, Arin Sime
Architecting your WebRTC application for scalability, Arin Sime
CPaaS Conversational Platforms and Conversational Customer Service – The Expe...
CPaaS Conversational Platforms and Conversational Customer Service – The Expe...
Programmable Testing for Programmable Telcos, Andreas Granig
Programmable Testing for Programmable Telcos, Andreas Granig
How to best maximize the conversation data stream for your business? Surbhi R...
How to best maximize the conversation data stream for your business? Surbhi R...
Latest Updates and Experiences in Launching Local Language Tools, Karel Bourgois
Latest Updates and Experiences in Launching Local Language Tools, Karel Bourgois
What Everyone Needs to Know about Protecting the CPaaS Ecosystem from Unlawfu...
What Everyone Needs to Know about Protecting the CPaaS Ecosystem from Unlawfu...
Master the Audience Experience Multiverse: AX Best Practices and Success Stor...
Master the Audience Experience Multiverse: AX Best Practices and Success Stor...
Open Source Telecom Software Survey 2022, Alan Quayle
Open Source Telecom Software Survey 2022, Alan Quayle
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems. Bogdan-Andrei Iancu
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems. Bogdan-Andrei Iancu
TADS 2022 - Shifting from Voice to Workflow Management, Filipe Leitao
TADS 2022 - Shifting from Voice to Workflow Management, Filipe Leitao
What happened since we last met TADSummit 2022, Alan Quayle
What happened since we last met TADSummit 2022, Alan Quayle
Stacuity - TAD Summit 2022 - Time to ditch the dumb-pipe, Mike Bromwich
Stacuity - TAD Summit 2022 - Time to ditch the dumb-pipe, Mike Bromwich
AWA – a Telco bootstrapping product development: Challenges with dynamic mark...
AWA – a Telco bootstrapping product development: Challenges with dynamic mark...
Founding a Startup in Telecoms. The good, the bad and the ugly. João Camarate
Founding a Startup in Telecoms. The good, the bad and the ugly. João Camarate
How to bring down your own RTC platform. Sandro Gauci
How to bring down your own RTC platform. Sandro Gauci
Recently uploaded
What is an RPA CoE? Session 1 – CoE Vision
In the first session, we will review the organization's vision and how this has an impact on the COE Structure.
Topics covered:
• The role of a steering committee
• How do the organization’s priorities determine CoE Structure?
Speaker:
Chris Bolin, Senior Intelligent Automation Architect Anika Systems
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
The typical problem in product engineering is not bad strategy, so much as “no strategy”. This leads to confusion, lack of motivation, and incoherent action. The next time you look for a strategy and find an empty space, instead of waiting for it to be filled, I will show you how to fill it in yourself. If you’re wrong, it forces a correction. If you’re right, it helps create focus. I’ll share how I’ve approached this in the past, both what works and lessons for what didn’t work so well.
GraphRAG for LifeSciences Hands-On with the Clinical Knowledge Graph
Tomaz Bratanic
Graph ML and GenAI Expert - Neo4j
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency.
During the hour, we’ll take you through:
Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board.
Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes.
Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI.
We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI.
This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...Edge AI and Vision Alliance
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.Principle of conventional tomography-Bibash Shahi ppt..pptx
before the computed tomography, it had been widely used.
“How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-eff...
“How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-eff...Edge AI and Vision Alliance
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/how-axelera-ai-uses-digital-compute-in-memory-to-deliver-fast-and-energy-efficient-computer-vision-a-presentation-from-axelera-ai/
Bram Verhoef, Head of Machine Learning at Axelera AI, presents the “How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-efficient Computer Vision” tutorial at the May 2024 Embedded Vision Summit.
As artificial intelligence inference transitions from cloud environments to edge locations, computer vision applications achieve heightened responsiveness, reliability and privacy. This migration, however, introduces the challenge of operating within the stringent confines of resource constraints typical at the edge, including small form factors, low energy budgets and diminished memory and computational capacities. Axelera AI addresses these challenges through an innovative approach of performing digital computations within memory itself. This technique facilitates the realization of high-performance, energy-efficient and cost-effective computer vision capabilities at the thin and thick edge, extending the frontier of what is achievable with current technologies.
In this presentation, Verhoef unveils his company’s pioneering chip technology and demonstrates its capacity to deliver exceptional frames-per-second performance across a range of standard computer vision networks typical of applications in security, surveillance and the industrial sector. This shows that advanced computer vision can be accessible and efficient, even at the very edge of our technological ecosystem.Introduction of Cybersecurity with OSS at Code Europe 2024
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
Artificial Intelligence and Electronic Warfare
Artificial Intelligence and Electronic WarfarePapadakis K.-Cyber-Information Warfare Analyst & Cyber Defense/Security Consultant-Hellenic MoD
AI & Electronic WarfareAppSec PNW: Android and iOS Application Security with MobSF
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
Digital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe
Inconsistent user experience and siloed data, high costs, and changing customer expectations – Citizens Bank was experiencing these challenges while it was attempting to deliver a superior digital banking experience for its clients. Its core banking applications run on the mainframe and Citizens was using legacy utilities to get the critical mainframe data to feed customer-facing channels, like call centers, web, and mobile. Ultimately, this led to higher operating costs (MIPS), delayed response times, and longer time to market.
Ever-changing customer expectations demand more modern digital experiences, and the bank needed to find a solution that could provide real-time data to its customer channels with low latency and operating costs. Join this session to learn how Citizens is leveraging Precisely to replicate mainframe data to its customer channels and deliver on their “modern digital bank” experiences.
June Patch Tuesday
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-Efficiency
Freshworks creates AI-boosted business software that helps employees work more efficiently and effectively. Managing data across multiple RDBMS and NoSQL databases was already a challenge at their current scale. To prepare for 10X growth, they knew it was time to rethink their database strategy. Learn how they architected a solution that would simplify scaling while keeping costs under control.
Biomedical Knowledge Graphs for Data Scientists and Bioinformaticians
Dmitrii Kamaev, PhD
Senior Product Owner - QIAGEN
Generating privacy-protected synthetic data using Secludy and Milvus
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
Harnessing the Power of NLP and Knowledge Graphs for Opioid Research
Gursev Pirge, PhD
Senior Data Scientist - JohnSnowLabs
Recently uploaded (20)
Nordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptx
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
GraphRAG for LifeSciences Hands-On with the Clinical Knowledge Graph
GraphRAG for LifeSciences Hands-On with the Clinical Knowledge Graph
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Driving Business Innovation: Latest Generative AI Advancements & Success Story
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
Principle of conventional tomography-Bibash Shahi ppt..pptx
Principle of conventional tomography-Bibash Shahi ppt..pptx
“How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-eff...
“How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-eff...
Introduction of Cybersecurity with OSS at Code Europe 2024
Introduction of Cybersecurity with OSS at Code Europe 2024
AppSec PNW: Android and iOS Application Security with MobSF
AppSec PNW: Android and iOS Application Security with MobSF
Digital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe
Digital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-Efficiency
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-Efficiency
Biomedical Knowledge Graphs for Data Scientists and Bioinformaticians
Biomedical Knowledge Graphs for Data Scientists and Bioinformaticians
Generating privacy-protected synthetic data using Secludy and Milvus
Generating privacy-protected synthetic data using Secludy and Milvus
Harnessing the Power of NLP and Knowledge Graphs for Opioid Research
Harnessing the Power of NLP and Knowledge Graphs for Opioid Research
Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGro...
Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGro...
Experiences in building a Successful API Platform, Vinay Kumar, Telus
- 1. Welcome
- 2. TELUS Restricted2 Who is TELUS? TELUS is Canada’s fastest-growing national telecommunications company, with $12.4 billion of annual revenue and 14.0 million customer connections. TV 980,000 customers Wireline 3.1 million customers Wireless 8.4 million customers BUSINESS TO BUSINESS EMERGING • Consumer Health • M-Payments/ Commerce • Big Data • Small & Medium Business • Enterprise • Government Internet 1.5 million customers
- 3. TELUS Restricted3 Putting Our Customers First Uniform customer experience at each touch point via backend APIs The result: Direct impact on customer loyalty #1 0.9% 75% National service provider by J.D. Power & Associates 2011, 2012, 2013 Industry-leading, monthly postpaid wireless subscriber churn rate Fewer customer complaints than our competitors Discover Buy Fulfill Pay Use Support Renew Turndown
- 4. TELUS Restricted4 Current State of business capabilities APIs being leveraged by external partners as well as for internal development SMS/ MMS Identity Mgmt Subscriber Profile Subscriber Profile Account Mgmt Partner Solutions Business Solutions Consumer Solutions Service Delivery Framework Payment TV Services Location Device Carrier Billing Messaging Fleet Mgmt Device Mgmt TELUS Marketing TELUS Support Store Purchases
- 5. TELUS Restricted5 Challenges in Building reusable Business Capabilities Large number of interfaces with different business rules Channel provides differentiated experience, the information provided should be the same Alignment takes time and concerns about being held up by other projects Organizational structure to support agile development Discoverability and Management of APIs
- 6. TELUS Restricted6 Enablers of Success Core cross functional team with Business, Technology and IT representation with the aim to promote the use of API capabilities Identify key projects during the funding approval stage which can leverage or build new APIs Workshop with various business stakeholders Telus Partner Manager, Digital, Emerging Markets (M2M, IoT, Big Data, etc.) Publish description of API capabilities in easy to understand business terms 2012 2013 2014 2015 2016 2017 Benefits Benefits Cost Avoidance Partners Emerging Mkts