Usability & the Business Analyst - Jake Markham

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Jake Markham's slides from the UK IIBA event "Usability & the Business Analyst" on June 22, 2011.

http://blog.cix.co.uk/nickd/baux110622/

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Usability & the Business Analyst - Jake Markham

  1. 1. June 22 2011 Usability and the Business Analyst IIBA UK Chapter Industry Eventhttp://j.mp/ukiibaux @ukiiba @ukupa #ukiibaJune 22nd 2011
  2. 2. IntroductionJoined CSFB in 2001 as a info architecto Formed a design team in London and New York – part of e-Business group.o Followed a UCD process and quickly gained reputation for approach / engagement.o Iterative design with internal and external clients.CSFB – CS Group 2006.o Team mapped to Business Analysts as part of CS human capital program.o Develop a BA Job Family within CS.This evolution based on:o Distributed BA model unable to support the degree of co-ordinated change required.o Leverage of SME throughout CS.o Clarity around the roles & responsibilities of BAs.
  3. 3. Business Analysis & Design at Credit Suisseo Credit Suisse was founded in 1856; one of the world’s leading global banks.o Business strategy: integrated 1 Bank model with strong client focus.o 405 offices in 55 countries ~50,000 employeeso Technology headcount is ~10,000o Business Analysts ~1,000• Lots of change, consolidation and innovation required.o Formation of Job Families(11) in ~2006 to support career development, learning and mobility between roles.o How did we define the role of the Business Analyst?
  4. 4. Business analysis (BA) Is the discipline of identifying business needs and determining solutions to business problems.Solutions often include a systems development component, but may also consist of process improvement,organizational change or strategic planning and policy development. The person who carries out this task is called a business analyst or BA. Those BAs who work solely on developing software systems may be called IT Business Analysts, Technical Business Analysts, Online Business Analysts or Systems Analysts. Reference: Wikipedia June 2011
  5. 5. Business analysis (BA) Is the discipline of identifying business needs and determining solutions to business problems.Solutions often include a systems development component, but may also consist of process improvement,organizational change or strategic planning and policy development. The person who carries out this task is called a business analyst or BA. Those BAs who work solely on developing software systems may be called IT Business Analysts, Technical Business Analysts, Online Business Analysts or Systems Analysts. Something missing ? Reference: Wikipedia June 2011
  6. 6. Business analysis (BA) Is the discipline of identifying business needs and determining solutions to business problems.Solutions often include a systems development component, but may also consist of process improvement,organizational change or strategic planning and policy development. The person who carries out this task is called a business analyst or BA. Those BAs who work solely on developing software systems may be called IT Business Analysts, Technical Business Analysts, Online Business Analysts or Systems Analysts. User experience (UX) Is about how a person feels about using a product, system or service. User experience highlights the experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership, but it also includes a person’s perceptions of the practical aspects such as utility, ease of use and efficiency of the system. User experience is subjective in nature, because it is about an individual’s feelings and thoughts about the system. Reference: Wikipedia June 2011
  7. 7. Business analysis (BA) Is the discipline of identifying business needs and determining solutions to business problems.Solutions often include a systems development component, but may also consist of process improvement,organizational change or strategic planning and policy development. The person who carries out this task is called a business analyst or BA. Those BAs who work solely on developing software systems may be called IT Business Analysts, Technical Business Analysts, Online Business Analysts or Systems Analysts. User experience (UX) Is about how a person feels about using a product, system or service. User experience highlights the experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership, but it also includes a person’s perceptions of the practical aspects such as utility, ease of use and efficiency of the system. User experience is subjective in nature, because it is about an individual’s feelings and thoughts about the system.o Whilst most BAs focus on planning, elicitation, analysis and modelling, some also cover User Experience Design, Information Architecture and Iterative Design.o Other roles at Credit Suisse also involve UX Design.o These skills are critical to support change at Credit Suisse. Reference: Wikipedia June 2011
  8. 8. Popular Terms on the Interneto Google search Jun 22 2011 – returned the following counts.o An indicative measure... term results User Centred Design 6,650,000 Ergonomics 15,200,000 Human Factors 41,800,000 Client Experience 78,000,000 Information Architecture 109,000,000 Business Analysis 233,000,000 User Experience 414,000,000
  9. 9. BA – Skills & Competencies FrameworkAims and Objectiveso Build framework of BA Skills and Competencies to meet CS’ needs, based on profession’s common understanding and calibrated against industry models.o Allows any curriculum or certification to be mapped and individuals to be assessed. Career Objectives Certification Learning & Skills and Competencies Assessment Development Framework Recruitment
  10. 10. BA Framework1 Define Com petencies 2 Calibrate against external Best Practice1 Prioritise Needs 2 Finalise Taxonom y 3 Build new, integrated learning m ap1 Articulate Levels 2 Integrate with Career 4 Add Certifications and Assessm ent Framework leverages BABOK/IIBA® plus CS finish, levels from Blooms and Dreyfus aligned to i-Drive, calibrated against SFIA , IIBA®
  11. 11. BABOK 2.0 reference to UX "Implementation subject matter experts are responsible for designing and implementing potential solutions. Providing specialist expertise on the design and construction of the solution components that fall outside the scope of business analysis. …some of the most common roles are: - Engineers Developers - Organizational Change Management Professionals - System Architects - Trainers - Usability Professionals [UX Specialists] Usability professionals [UX Specialists] are responsible for the external interaction design of technology solutions and for making those solutions as simple to use as is feasible. Areas of expertise among usability professionals include user interface designers and information architects. Good usability will increase productivity, customer satisfaction, and reduce cost in solution maintenance and training."
  12. 12. The BA Learning Taxonomy skills - competencies - Understand business Identifies and proposes Define the solution scope, Develop the business case Enterprise Analysis needs, strategy, and possible solution approach options, and capabilities and decision package opportunities Organisational Culture and Collaborate with internal Organisational Awareness Organisational Strategy Industry Knowledge impact on Work efforts support functions Business Analysis Stakeholder Relationship Plan Business Analysis Plan Requirements Project Blastoff Planning and Monitoring Management Activities Management Process Elicitation Prepare for Elicitation Conduct Elicitation Document Results Confirm Results Specify, Model, and Requirements Analysis Organise Requirements, Validate requirements and Prioritise Requirements document and Documentation Assumptions, Constraints obtain signoff Requirements Requirements Plan for Requirements Manage Solution Scope Manage Requirements Maintain Requirements for Management Change Management and Requirements Scope Traceability Re-Use Solution Assessment and Validate solution meets Organisational Readiness Testing techniques and Assess Solution Proposal Validation Business Need and Transition Reqts Practices for BAs Business Process Change Define Analyse Implement Control IT Development Code Management and Implementation Processes Architectural Solutions Technical trends and Processes Branching and Risks and Performance usability Analytical thinking and Analytical Skills Creative thinking Decision Making Problem Solving Oral and Written Negotiation and Conflict People Skills Facilitation Leadership and Influence Communication Resolution Requirements Prototyping Modelling Requirements Modelling Human Factor Integration Information Architecture and Solution Prototyping
  13. 13. The 4 Business Analysis roles at Credit Suisse Requirements Engineer Elicit, analyze, document, specify and manage requirements and business processes. Request Manager Collect and prioritize requests for new or existing solutions Performs initial analysis, collects expert input, and assigns request to requirements engineers for further analysis. IT Business Architect Define, model and ensure the IT business architecture roadmap Perform enterprise analysis and act as an advisor for initiatives, programs, functional strategies and IT processes. Account Manager Partner with business clients, project managers, application developers, quality assurance, support and vendors. Activities range from demand management, project portfolio optimization, advising on customization options to support strategic decisions. Learning Maps and training curriculum will support these roles. Support career growth and specialization.

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