4. “Users want their
communications to be built right
into the applications they are
using.”
People Want to
Communicate in
the Apps they
Use
Marty Parker
No Jitter
September 2013
“It’s critical for UC systems to
deliver an end-user experience
that is intuitive, cohesive and
integrated.”
Bern Elliot
Gartner CIO
August 2013
5. 10,000+ Customers Rely on Esna Everyday
MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION
RETAIL /
HOSPITALITY
6. Unified Communication + Collaboration in Office 365
*Optional web-based conferencing solutions, priced separately.
Esna iLink
for WebEx*
Esna iLink
Pro
Unified
Messaging
Platform
Esna iLink for
Avaya Scopia
Desktop*
Apps +
Browser
Esna
PBXs
On-premise, cloud-
based or a hybrid
solution
7. MAKE YOUR VOICE MESSAGES ACTIONABLE.
RETIRE YOUR OLD VOICEMAIL SYSTEM WITH EASE.
ESNA WORKS WITH YOUR EXISTING PHONE SYSTEM.
Escalate any voice message to a real-time call, chat or web conference - all
from within Microsoft Office 365.
Flatten, consolidate and simplify your messaging system and retire obsolete
hardware for voice messaging, auto attendant, IVR, and call trees with a 100%
software based solution.
Officelinx is highly interoperable, scalable and secure. It supports any SIP or TDM
based phone system and can work across multiple phone systems simultaneously
- whether your phone system is on-premise, in the cloud or a hybrid solution.
8. Microsoft Office
365
Esna integrates unified messaging
and collaboration tools inside of
Office 365, so you can stay where
you’re already working and
communicate in real time.
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9. Transcribed Voice Messages inside of Office 365
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Receive transcribed voice
messages in your Outlook
Web App - when it’s opened
the message waiting
indicator gets extinguished
on your phone.
10. Actionable Voice Messages
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Access voice messages
online via web links, with
additional collaboration
actions.
11. Send + Receive Fax Messages
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Send + receive fax messages
from within the Outlook Web
App.
12. Collaboration Actions from the Contact Card
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Presence is injected to the
contact card based on phone
status or calendar events;
users also have the ability to
schedule a WebEx or Scopia
meeting and call the individual.
13. Esna iLink for
WebEx
Start + schedule WebEx meetings
across Office 365 and your Internet
Explorer (IE) or Chrome browser.
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14. Start a WebEx Meeting from the Contact Card
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Start an instant WebEx
meeting from an Office 365
contact card.
15. Schedule WebEx Meetings from Outlook Calendar
Instantly schedule a WebEx
meeting from inside the
Outlook Calendar Web App -
the meeting info is sent off
with the calendar invite.
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16. Easily Create + Modify WebEx Meeting Templates
Define a standard meeting
template and create a set of
your own from a list of
customizable options.
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17. Instant WebEx Meetings Across Chrome + IE
Start an instant WebEx
meeting anywhere on the
web using the IE Add-on [on
the right] or Chrome
extension [on the left].
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18. Esna iLink for
Avaya Scopia
Desktop
Start + schedule Scopia meetings
across Office 365 and your Internet
Explorer (IE) or Chrome browser.
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19. Start a Scopia Meeting from the Contact Card
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Start an instant Scopia
meeting from an Office 365
contact card.
20. Schedule Scopia Meetings from Outlook Calendar
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Instantly schedule a Scopia
meeting from inside the
Outlook Calendar Web App -
the meeting info is sent off
with the calendar invite.
21. Instant Scopia Meetings Across Chrome + IE
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Start an instant Scopia
meeting anywhere on the
web using the IE Add-on [on
the right] or Chrome
extension [on the left].
22. Esna iLink Pro
Gain access to real-time
communication and collaboration
features like voice, video conferencing,
instant messaging and presence from
across Office 365 and your Internet
Explorer (IE) or Chrome browser.
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23. See the Presence of Everyone in Your Organization
Ability to organize coworkers
into customizable groups
and easily see their real-time
presence + availability.
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24. Everyone is Accessible via the Directory
Co-workers are grouped via
a directory that is accessible
across your organization.
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25. Manage Your Own Presence
Set your presence manually,
create custom locations or
enable your presence to be
determined by your calendar
and/or phone status.
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26. Manage Your Own Devices
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Manage which of your
available extensions is used
to receive calls and which
device is to used to dial out.
27. Integrated Dialer + Call Control Features
Dial extensions or phone
numbers by entering the names
of your contacts or their
numbers, then handle calls with
a full range of call control
features.
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28. Expanded Search + Collaboration Actions
Searching for people
automatically aggregates
your iLink Pro and Office 365
contacts - simply click to
bring up a range of
collaboration actions.
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29. Chat + Activity History
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Chat 1-on-1 with others and
within the same view, gain
access to a timeline of their
activities, including their status
changes and your call history
with them.
30. Contextual Collaboration in Office 365 Documents
Automatically recognizes
whom the document is shared
with - from here, collaborate
individually or as a group with
optional voice/video
conferencing.
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31. Click-to-Call Across Any Web Page or Web App
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iLink Pro is embedded across
the browser, including the
ability to dial numbers with a
single click, across any web
page or web app.
32. OAuth 2.0 Authentication Support
Support for OAuth 2.0 enables
users to sign in with a range of 3rd
party credentials - an Esna, web-
based authentication solution is
available for when security profiles
or other considerations make other
login options impossible.
Use of Microsoft Office 365 credentials is currently under development and as such, this feature is subject to change.
34. Salesforce
Access to call control features, click-to-
call, WebEx or Scopia meeting options
and the ability to track/run reports on
these activities.
35. Esna iLink Pro Embedded Plug-in
Access to presence, IM,
call control features,
conferencing and WebEx
or Scopia meetings.
36. Caller ID is Matched to an Existing Salesforce Record
When you receive a call,
the number is matched to
a record in Salesforce and
is displayed.
37. Create a Contact/Lead Record from a New Caller
Ability to add callers as
leads or contacts when
you receive a call.
38. Start an Instant WebEx Meeting with Contacts
Instantly start a WebEx
meeting with any contact
or lead in Salesforce.
39. Start an Instant Scopia Meeting with Contacts
Instantly start a Scopia
meeting with any contact
or lead in Salesforce.
40. Schedule WebEx Meetings from Salesforce Calendar
Schedule WebEx meetings
right from Salesforce
Calendar.
41. Schedule Scopia Meetings from Salesforce Calendar
Schedule Scopia meetings
right from Salesforce
Calendar.
42. Automatically Logged Calls + Meetings
Automatically log WebEx
or Scopia meetings and
calls as activities, which
can be referenced in
reports.
43. Esna Developer
APIs
Esna Collaboration Tags allow you to
embed real-time communication +
collaboration tools inside any cloud
app, intranet or custom web page.
44. Enhance Cloud Applications with Collaboration Tags
Actions include presence, voice and
video calls, contact cards, and live
meeting escalation.
1
Inject dynamic, real-time
communication content and actions
into any web page or application.
2
TURN THIS
Presence
Contact Cards with
Actions
INTO THIS
46. Officelinx Standard Architecture*
Enterprise or Hosted Apps
Exchange
Web Services
Desktop Phone
Voice/Video
iLink Pro (Browser,
Desktop or Mobile)
SIP (VoIP)
Exchange Web
Services
Salesforce
Open CTI
Esna Client Web
Services
IMAP
Calendar/Contact
API*
MS Exchange
Mobile Voice
Esna Officelinx
(Standalone or High
Availability)
User
Cloud Apps
CTI
*Architecture is subject to change before release.
PBX(s)
(Single or Multiple)
47. Technical Fast
Facts
For more technical insights on the
Officelinx platform, please click HERE.
➔ Scales up to 2,000 ports and 20 voice servers
➔ Can be implemented as SIP to SIP trunks and
extensions, or SIP to TDM gateways
➔ Distributed architecture over multiple servers ensures
true active redundancy, massive scalability and disaster
recovery
➔ Leverages VMware vSphere or Microsoft Hyper-V 2012
to ensure scalable and ‘always-available’
communication services
➔ PBX independent and can integrate with over 250
traditional and IP-based phone systems either
individually or simultaneously
➔ Available for Windows, Mac, Android, iOS, Windows
Phone and Blackberry devices
