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Esna Officelinx for Google Apps


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Esna Officelinx turns Google Apps into your communications hub by giving you tools to easily connect and collaborate with others anytime, anywhere. [better collaboration in Google Apps video: ]

With Officelinx you can access and manage your voicemail from your Gmail inbox, escalate voice messages to live voice call or Hangout, check the availability of others before you contact them, click and call any phone number, route calls based on your free/busy status in Google calendar and share your location, as well as see the location of others in real time on Google Maps.

Esna’s communications solutions extend and enhance the value your organization's existing phone system. It works with today’s IP-based systems as well as older TDM solutions. Have more than one phone system? Not a problem, Esna’s solutions can work across multiple PBXs simultaneously.

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Esna Officelinx for Google Apps

  1. 1. Esna Officelinx for Google Apps
  2. 2. Esna Embeds Collaboration Anywhere Esna embeds real-time communication tools inside the business processes and applications people use everyday INSIDE
  3. 3. People Want to Communicate in the Apps they Use Marty Parker User Experience: The X Factor of Unified Communications No Jitter, September 2013 “It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and integrated.” “Users want their communications to be built right into the applications they are using.” Bern Elliot Gartner CIO August 2013
  4. 4. Esna Delivers Value to Every User Executives Sales Marketing Operations HR :: Automates sales process :: Reduces sales cycle :: Reduces time to approval :: Speeds up access to expertise :: Adapt quickly to changes :: Accelerates time to market :: Increases idea sharing :: Fosters creativity :: Improves customer service :: Faster response rates :: Accelerates processes :: Reduces travel :: Attracts talent :: Retain employees :: Supports remote teams :: Improves work satisfaction :: Accelerates problem solving :: Sparks innovation :: Fosters disruptive innovation :: Accelerates business results
  5. 5. Google Apps Integration ● Presence ● Click-to-call ● Call Control ● Geo-location Sharing ● Unified Messaging ● Fax
  6. 6. Transcribed Voice Messages Inside Gmail Escalate an email to a Web Conference Unified Messaging Voicemail Transcription Rich Presence Click-to- Call
  7. 7. Actionable Voice Messages Resolve messages to your Google contacts Post urgent and crisis messages to Twitter and Google+ Escalate any message to a live call See the location of the caller
  8. 8. Send and Receive Fax Messages Receive and send faxes right from Gmail Automatically save faxes in Drive along with your voice messages
  9. 9. Replay recorded voice messages right from Drive Save Messages in Google Drive Transcribed voice messages can be saved as a Google Doc Voice messages and faxes can automatically be saved in Google Drive
  10. 10. Intelligent Call Routing Greet callers + send calls to voicemail based on your calendar status
  11. 11. Rich Presence + Click-to-Call Click to call external phone numbers and extensions Easily see the availability and location of others Manage your presence manually or automatically based on your Google calendar
  12. 12. Contextual Collaboration in Google Drive Automatically recognizes every collaborator on a doc Start an instant WebEx meeting, Hangout or group chat
  13. 13. Real Time Communications in Google Maps See the location of others on Google Maps Start a live call or IM conversation from Google Maps
  14. 14. Real Time Communication Across Google Chrome ● Access real time communications from any app ● iLink Pro Chrome/IE extension follows you from app to app ● Conversations stay persistent
  15. 15. Integrates with Google Contacts to identify who is calling into the session Get notifications when someone has joined your meeting iLink Pro displays the real time status of your meeting Esna WeLink Audio Conferencing
  16. 16. Roche has 90,000 users on Google Apps Needed to integrate multiple PBXs - Avaya, Cisco and legacy Nortel with Google Apps Required massive scalability, high availability and geo-redundancy Customer Case Study The Challenge The Solution Selected Esna Officelinx because of its ability to work across multiple PBXs simultaneously while providing the same unified messaging services to all users Esna Officelinx was the only solution that could integrate seamlessly with Google Apps regardless of the PBX The Result Roll out to 40K+ users in the initial phase worldwide Esna provides localized unified messaging services in 17 languages
  17. 17. THANK YOU
  18. 18. Additional Slides Cisco WebEx + Avaya Scopia Desktop
  19. 19. Esna iLink for WebEx
  20. 20. Google Apps Cisco WebEx Integration
  21. 21. Multiple Ways to Start an Instant WebEx Meeting From the Google Contact Card From the Google People Widget Anywhere in the Chrome Browser
  22. 22. Schedule a Meeting from Google Calendar Instantly schedule a WebEx meeting from Google calendar Choose from different meeting templates, meeting types and audio options Meeting info is automatically published
  23. 23. WebEx Integration with Google Hangouts Move people that you are collaborating with in a Hangout to a WebEx with a single click Attendees are immediately placed into the WebEx, no separate login or registration required
  24. 24. Easily Create or Modify WebEx Meeting Templates Define a standard meeting template, create import meeting templates from Works with any audio WebEx or create your own conference provider
  25. 25. Esna iLink for Avaya Scopia® Desktop
  26. 26. Google Apps Avaya Scopia® Desktop Integration
  27. 27. Multiple Ways to Start an Instant Scopia Meeting From the Google Contact Card From the Google People Widget Anywhere in the Chrome Browser
  28. 28. Schedule a Meeting from Google Calendar Instantly schedule a Scopia meeting from Google calendar Meeting details are automatically published in the descriptions section Randomly generate PIN numbers
  29. 29. Scopia Integration with Google Hangouts Move people that you are collaborating with in a Hangout to a Scopia meeting in a single click Attendees are immediately placed into a Scopia meeting - no separate login or registration required