The document outlines a comprehensive asset management system designed for maintenance and work order management in a call center context. It emphasizes features like scheduling, resource allocation, fault analysis, and cost tracking to enhance maintenance strategies and operational efficiency. Key metrics include downtime analysis, availability, and maintenance cost reduction to improve reliability and utilization.

2. CRM CALL
CENTER
QUOTATIONS
ASSETS
SERVICE
CONTRACT
WORK
ORDER
ASSET MANAGEMENT
PROJECT
PLANNED
REACTIVE
PURCHASE
TIME EXPENSE
INVENTORY
COST
TIME &
MATERIALS
PERIOD
REVENUE
FINANCE
HUMAN RESOURCES DOCUMENT MANAGEMENT

3. PROJECT
ASSET
PROCUREMENT
EAM
MAINTENANCE
SCHEDULE
PLANNED
WORKTENDER /
PROCUREMENT /
QUOTATION
REACTIVE
WORKCOMMISSIONING
WORK

4. o Technicians allocated to work orders
o Possible to reschedule with drag-n-drop
o Color codes for status, priority etc.
o Consider personal schedules
o Shows tools allocated to work order
o Change time mode (week, day, hours)
o Several filtering possibilities
o Zoom to work order (RMB)
o Possible to create new WO from this window
o Shows available hours according to schedule
o Shows all type of allocations per employee
o To view details for a bar, click on the bar
o To view all details for all bars, double click in the window
o Access to Allocation Gantt via RMB
o Planned but not allocated work orders (Faults and scheduled)
o Dispatch by drag-n-drop to the above window
o Both windows are synchronized with each other

5. Work Orders and Other Objects in IFS
Applications can be positioned in ESRI

6. SYMPTOM
[Ex. Pressure Drop]
CORRECTIVE ACTION
[Ex. Install Voltage
Regulator]
FAULT TYPE
[Ex. Electrical
Fault]
M
1
1
M
1
M
1
M
M
M
1
M
CAUSE
[Ex. Low
Voltage]
COMPONENT
[Ex. Motor]
ITEM CLASS
[Ex. Pump]
FUNCTION
[Ex. Moving
Fluids]
ROOT CAUSE ANALYSIS FOR EFFECTIVE MAINTENANCE STRATEGY

7. CASUAL
Complementary on the move
PROFESSIONAL
Business critical,
Executed when mobile
TRANSACTIONAL
Convenient on laptops,
tablets and ultrabooks

8. o Availability
o Breakdowns
o Stoppage
o Meantime to repair
o Idle time
o Planned Downtime vs Unplanned Downtime
o Work Type-wise Downtime
o Equipment-wise Downtime
o Cost for fuel per box
o Cost for maintenance
o Monthly, Quarterly Maintenance cost of CERV
PERIODIC VIEW EQUIPMENT

9. MAINTENANCE QUALITY INVENTORY & PROCUREMENTMAINTENANCE PERFORMANCE
MAINTENANCE COST RELATEDMAINTENANCE EFFECTIVENESS MAINTENANCE ORGANIZATION

10. EFFICIENT
ANALYSIS
EFFICIENT
MANPOWER
PLANNING
SUPPORT FOR
TPM ACTIVITIES
COMPREHENSIVE
PREVENTIVE
MAINTENANCE
PAPERLESS
OPERATIONS
REDUCTION IN
SHUTDOWN
TIME & COST
REDUCTION
IN MTTR
INCREASE
AVAILABILITY,
RELIABILITY
& UTILIZATION
LESS BREAKDOWN
/PREVENTIVE RATIO