This document discusses using business process management (BPM) tools to automate warranty claims processing. It outlines the benefits of an integrated warranty solution for OEMs, suppliers, logistics providers, distributors, dealers/service centers, and end customers. Key aspects of the proposed solution include claims processing, appeals, settlements, spare parts planning, reverse logistics, and analytics. The document also describes considerations for implementing a BPM-based warranty system, including required environments, testing strategies, and how the solution could address future challenges like the "Internet of Things."