- The company was established in 1994 and is headquartered in California, trading under the name EPIC. In 2005, its revenue was $290 million and it serves over 20,000 customers in 140 countries. - It develops end-to-end, industry specific solutions including finance and accounting, payroll and HR, supply chain management, and customer relationship management. - The company provides global services and support through 2000 professionals serving customers in 30 languages across Americas, Europe, Middle East, Africa and Asia Pacific.

2. PROFILE
Establish in April 1994
Headquartered in California.
Company traded under the name EPIC.
Company's revenue in financial year ended in
2005 was $290 million
Serve over 20,000 customers in 140 countries
Competes with tier one vendors
Develops end to end industry specific solutions

3. ENTERPRISE SOLUTIONS
Epicor Enterprise is a comprehensive end-to-end suite of proven
industry-specific solutions for the global mid-market enterprise.
from CRM ,financials to supply chain management.
Main modules of enterprise solutions are:
-Finance and Accounting
-Payroll and HR
-Supply Chain Management
-Supplier Relationship Management
-Customer Relationship Management
-Enterprise Information Portal
-Business Intelligence
-It Service Management

4. Finance and Accounting
Main subsystems of this module are-
1. General Ledger:-
-Ledger
-Core application
-Flexible
-unlimited no. of companies account codes and up to 365
fiscal periods.
2.Accounts payable:-
-up to date vendor information is available .like-credit
availability, contact information, preferred payment method

5. 3.Accounts Receivable:-
-All the details about the customer
4.Managing Cash:-
-Forecast the cash position and currency
-Cash transactions are at fingertip

6. 5.Asset Management:-
-Maintaining fixed assets
-Depreciation
-Calculated automatically
-Best depreciation method
6.Contract Management
-automates book-keeping and reporting-
tasks.

7. Payroll and HR
Helps in managing HR and payroll strategically
and cost effectively.
UltiPro Workforce Management
-HRMS
-Web based manager
-Business intelligence

8. Supply Chain Management
(SCM)
 Manage all aspects of operations
 Components :
-Sales order management
- Inventory control
-Supply chain execution
- Purchasing management

9. Supplier Relationship Management
(SRM)
Enhances the value of work
Delivers procurement solution
Epicor eProcurement

10. Customer Relationship Management
• Forced to realign strategy to maintain growth &
development.
• Impact on internal, external resources and direct impact
on customer.
• Maintain customer loyalty for profit & sustainable
growth.
• Build lasting relationship with internal and external
customer.

11. • Provides sales force automation & customer
support tool to manage lifecycle.
• Right information at proper sales cycle. Customer
loyalty, satisfaction & revenue.
• Managing, synchronizing & coordinating with
customer leads additional sale & minimize cost.

12. Enterprise Information Portal
• Large volume of data require quick access.
• Need for customer, supplier & employees.
• Critical information tailored & personalized. information
authorized to view.
• Real time access to remote users & members of your supply
chain for decision.
• EIP information available to all stakeholders.

13. Business Intelligence
• Enable to make effective decision.
• Streamline operations & improve business
performance by automated analysis.
• Offer variety of tool connected to data helps to focus
on only analyzing data.
• Strategic support to decision makers from top level to
line manager.

14. Modules of Business
Intelligence
• Financial and Management.
• Enterprise performance management.
• Data warehousing & OLAP.
• Performance dashboard.

15. IT Service Management
• Demand to solve query quickly, fix problem
immediately & way to prevent issue in future.
• Accurate, complete & clear information for end
user.
• Enables to set & monitor varying service level
based on specific agreement & offer powerful
structured solution

16. Industry Solutions
• Manufacturing
• Distribution
• Financial Service
• Hospitality and Entertainment
• Industrial Machinery

17. Industry solutions
• Light Engineering:
-Companies producing diverse, high
volume, engineered products.
-optimizing plant usage.
Epicor’s expertise:
• Integrated calendar uses global lead time
model.
• Flexible.

18. • Pharmaceuticals :
-Challenges: R&D, Sales, Low cost.
- constant M&A.
- govt safety regulations.
Epicor’s expertise:
• Reduces costs.
• Maximizing efficiency.
• Managing risks.

19. • Retail:
- better customer service.
- high profitability.
Epicor’s expertise:
• Real time information
• Shop floor and back office system.
• Linking multiple stores.

20. • Services:
- on time services.
- both challenges & opportunities are more.
Epicor’s expertise:
• Bid management to project accounting.
• Engagement delivery to resource management.

21. Global services & support:
• 2000 professionals in Americas, Europe, Middle
east, Africa & Asia Pacific.
• 24x7 service supports 20,000 customers in 30
languages in 140 nations.
• Software development centers at US, Mexico &
Russia ensure quality service.
• Highly structured implementation methodology

22. Distribution channels
• Hybrid distribution channels.
• 300 authorized partners.
• Direct sales agents & value added re sellers
Solution provider :
• Networked with 60 independent vendors.
• Epicor solution providers offer wide range of
applications and application extensions.