This document summarizes the performance of LC HCMC for the period of January 2014. 1. Key metrics like Relative Growth, Goal Achievement, and Process Performance are reported, showing growth in areas like Revenue and Matches compared to the previous year. 2. Account management performance is outlined, including positive NPS scores and evaluations from TN takers. 3. The LC contributed in areas like timely reporting, supporting the MC, using the Podio platform, and endorsing a UT FLC. Innovation examples are provided for Matching, Service, and other functions to improve processes and the intern experience.

1. Best ER Award
LC HCMC – Jan 2014

2. • RA: -28.12%
• MA: -42.31%
• RE: -32%
Compared to the previous term 2012
1. Relative growth

3. • RA: 19/18 (105%)
• MA: 8/19 (42.1%)
• RE: 8/16 (50%)
2. Goal achievement

4. a) TN fee collection: ~ 50% on time
b) Fire fighting process (NPS): 1 case open and follow up
well
c) Response rate (NPS): 43%
Incremental reminder response 57%
a) Matching efficiency: 1 – 1.5 month
3. Process performance

5. a) Reporting to MC:
90% on time in cooperation with MCVPER/ICX & BD managers (excepts
cooperation with VNG & Adecco), fulfilled 90% in overall (excepts the whole
business accounts during Podio Auditing Week because of lacking HR capacity)
b) LC-MC cooperation:
Support MC in matching and doing service for 5 TNs
100% supported MC in making National newsletter, ER wiki, new contract, sales
role model, joined Matching mania, Podio Auditing week, iGIP research, pricing
research (90% of fulfillment)
100% supported MC in cooperation with partners such as VNG, Adecco
Role model in weekly update in ER sheet, led by Hans
Phat – NST – build matching foundation of AIESEC in Vietnam & do matching at
national level
c) Usage of PODIO
d) TN taker endorsement: UT FLC - VASS
4. Account management

6. a) NPS score: matched 43 – realized 63 – completed 29
b) TN taker evaluation: 9 on average
c) Market research:
- Sales: Input in ET segment
- Matching: We have EP Pool Analysis periodically
(attached)
5. Quality

7. a) Contracting: Gave feedback and joined discussion with
Vyx and Diep
b) PODIO: Follow well before and after PODIO revising
time. Late during the time set.
c) National Business Newsletter: Yes including content of
iGIP, good case practice in recruitment and 1 ET TN
endorsement
6. ER Contribution

8. National ER Dropbox: Share learning materials among ER network
(sales material, B2B etc)
ER Bonding monthly – Happy Birthday member
MEC for sub-function: Sales, Matching, Service
Sales:
- Did sales audit and involved alumni
- Invited partner (BigEdu) and UEH teacher to educate salesmen about
Business Etiquette, Risk management
- Proceed long-term engagement with partner (survey and package
partner’s need)
- Learn B2B Marketing: How to surprise business partner? (involved
alumni working for marketing agency)
7. Innovation

9. Matching:
- Involved member in 2nd interview with company
- Utilized relationship with AIESEC Osaka (introduced 2
Japanese Eps)
- Used Mailchimp and function to send individuals with
specific name
7. Innovation

10. •
-
Service:
Updated new working process (work-permit, visa)
Intern uses intern guide book
Set meeting with intern to set expectations, prepare
culture shock, Q&A before coming to Vietnam
- Organized intern education cycle (Vietnamese class, city
tour, cultural parties – 1 Vietnamese food/ week,
countryside trips)
7. Innovation

13. Thanks for your reading