The document summarizes an organization's performance across several areas including sales, customer experience, member development, and national contributions. Key highlights include exceeding the sales goal of raising 18 trainees by obtaining 23, a matching rate of 60.9%, positive customer loyalty ratings from both trainees and organizations, developing the sales pipeline and leadership positions, actively implementing the national strategy, and innovating processes like market research, supply and demand management, and quality control.

1. FTU HN – iGIP – R&R
Application

2. iGIP team

3. Note:
• Here is the link of supporting documents of
our application. You can find supporting
materials for red number – marked points.
• http://tinyurl.com/supporting-doc
• Supporting materials are also marked with the
same numbers.

4. Performance Management
Goal Result % Goal Achieved
Raise 18 23 127%
Match 14 14 100%
Realize 13 13 100%
Average Matching Time =
𝑇𝑜𝑡𝑎𝑙 𝑀𝑎𝑡𝑐ℎ𝑖𝑛𝑔 𝑇𝑖𝑚𝑒
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑚𝑎𝑐ℎ𝑒𝑑 𝑇𝑁
=
893
14
= 63
Matching rate =
𝑇𝑜𝑡𝑎𝑙 𝑀𝑎𝑡𝑐ℎ𝑒𝑑 𝑇𝑁𝑠
𝑇𝑜𝑡𝑎𝑙 𝑅𝑎𝑖𝑠𝑒𝑑 𝑇𝑁𝑠
=
14
23
= 60.9%

5. Customer Experience Management
1. Customer Loyalty for Organizations (CLO)
Ratios Reference
% of Endorsement from TN
Takers (1)(2)
2/8 =
25%
Supporting document
% of sales activities updated in
CRM system (Podio)
100% Podio
% of internship details updated
in the Matching Portal
100% Matching Potral

6. Customer Experience Management
1. Customer Loyalty for Organizations (CLO)
Well-implemented working process with companies:
• CRM:
- Update partners and GTP experience’s status every 1 month or 2
months.
- Engage partners to AIESEC’s event: Y2B, GLAD, LC Birthday, Award
Night.
- Engage AIESEC to Partners’ events, activities: Sending emails/letters
for companies’ special events.
- Partner personal care: Gifts for Family’s wedding, emails for
birthdays and special occasions.
• Money collection:
- Create tracking tool for iGIP money collection (collaborate with F)
(3)
- Improving money collection deadlines issue

7. Customer Experience Management
• Crisis management:
- The conflicts between partners and EPs have been well
investigated and arranged with clear report (Media Tenor,
Mailink English Centre) (4)
- Stopped corporation with TN takers who provided bad JDs or
working condition for EPs (Mailink English Centre, EIV).

8. Customer Experience Management
2. Customer Loyalty for Students (CLS)
• NPS: 56
• All cases are closed with comments and clear reports
• Well-implemented EP Service process:
- Airport picked up
- Adapting support
- Status update: every 2 weeks
- Buddy for each EP
- AIESEC’s activities engagement: events, projects, LC meetings, bondings,…
• % of Endorsement from EPs: 3/12 = 25% (5)

9. Salesforce Development
1.Member effective =
𝑁𝑜 𝑜𝑓 𝑇𝑁 𝑟𝑒𝑎𝑙𝑖𝑧𝑒𝑑
𝑚𝑒𝑚𝑏𝑒𝑟
=
𝟏𝟐
𝟏𝟏
= 1.1
2.% members producing results: 8/11= 72%
3. Number of leadership position pipeline:
- LCVP: 2
- OCP: 3 (1 – ET; 2 – MT)

10. National Contribution & Innovation
1. Proactively in implementing National
Strategy
• Japanese Ceeder Program:
- Support Online Ceeders by submitting hitlist (well-
organized in segment and followed criteria) as well as hit-
list’s supporting information.
- Support incoming Ceeder (Arisa) by providing new hit-
list, discussion meetings.
• CEM: Follow CEM challenge and instruction
from CEM NST

11. National Contribution & Innovation
2. % of contribution to MC/Cross-LC iGIP results:
- Taking charged 1 MC’s partner (Cennos)
- Referred EPs for other LCs

12. National Contribution & Innovation
3. Innovative Market Research & Raising process
- Tourism sale: stop cold calls and use direct
approaching method (approaching by direct visit to
travel agencies’ offices)
- Open market to new cities and provinces out of Hanoi
(Hai Phong, Hung Yen, Ha Long, Yen Bai, Sale trip to Ha
Long
- Applying more CRS on sale
- Focusing more on finding and working with advisors
and BoA
- Create standard quotation for product (Bảng báo giá)
(6)

13. National Contribution & Innovation
4. Innovative Supply & Demand management
process
- Provide S&D research assignments for
salesmen (7)
- Collect EPs’ opinions to standardized TN
promotion email formats for each targeted
countries and segments
- Manage mail sending process (sending time
and numbers)

14. National Contribution & Innovation
5. Innovative Quality Control process:
- Provide Quality Survey for TN takers
- Monthly status update for both TN takers and
EPs
- ET: Directly attend EPs’s classes and collect
feedback forms from students/student’s
parents