Field Service Cloud integrates JD Edwards work orders with Oracle Field Service Cloud capabilities including work zones, work skills, activity types, capacity categories, inventory, resource calendars, smart routing, automatic assignment, and a mobile interface for technicians. Work orders in JD Edwards are created and updated based on quotas and capacity in Field Service Cloud.

1. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Field Service for JD Edwards with IoT Orchestrator
Preemptive Maintenance | Digital Field Service | IoT Enablement

2. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2
JD Edwards Service Management Oracle Field Service Cloud
Customers, Service Providers
& Suppliers Master
Oracle IoT
Cloud
Work Zones
Orchestrator
Studio
Work Order & Spare Parts
Management
SLA, Warranty
& Service Contracts
Field Service Schedule
Activity Types
Inventory Types
Capacity Category
Resource Types
Shifts / Working / Non-working Days
Activity Creation
Mobile Field Service
Smart Routing
Field Service
Cloud
Work Order
Real-Time Integration
Field Service Scheduling,
Smart Routing & Tracking
Spare Parts Inventory
and Bill Of Material

3. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
3
JD Edwards Service Management Oracle Field Service Cloud
Customers
Oracle IoT
Cloud
Work Zones
Orchestrator
Studio
Service Providers & Suppliers
Work Orders
Work Order Activity Rules
Work Order Parts Assignments
Inventory & Equipment Masters
Service Contracts
Warranty
Repair Time Schedules
Activity Types
Inventory Types
Capacity Category
Resource Types
Shifts / Working / Non-working Days
Activity Creation
Mobile Field Service
Smart Routing
Field Service
Cloud
WorkOrder&
SparePartsManagement
SLA,Warranty&
ServiceContracts
Work Order
Real-Time Integration
Field Service Scheduling,
Smart Routing & Tracking
Spare Parts Inventory
and Bill Of Material

4. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Connect
Device
registration
Analyze Integrate

5. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
5
Oracle IoT
Cloud
IoT enabled
A/C unit
connected
directly to
Oracle IoT
Cloud
Oracle IoT Cloud
connected with
JD Edwards IoT
Orchestrator
Send alerts resulting
in creation of new work order.
Field Service
Cloud
Update Case StatusAdd Field Task
OFSC Mobility
Schedule agent task Update Case Status
JD Edwards
IoT Orchestrator
Micro-controller unit
Send commands
back to the device
IoT Controller

6. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Demonstration

7. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Business Information
Cloud
End-to-end Integrated Customer Experience Lifecycle
The appliance
alerts about the
problem
A booking is made for
tomorrow between 2
and 4pm
The customer is
reminded of the
appointment
Engineer remotely
connects to the
device for diagnosis
Warranty Policies
are fetched from
OPA Cloud
Engineer leaves and
a survey arrives
shortly afterwards
Bad results trigger
an immediate
investigation
Customer complains
to friends on social
media
This is picked up
immediately and
rectified
Knowledge is
updated to improve
future service
JD Edwards Field Service Cloud
Policy Cloud Field Service Cloud
Social Engagement &
Monitoring Cloud
Knowledge
Cloud
The agent checks to
investigate the
service required
JD Edwards
Service data
provides open
reporting
Appliance reports
the data to IoT
Cloud Service
CX
PLATFORM
ANALYTICS
Digital
Field
Service
IoT Cloud + JD Edwards
IoT Orchestrator IoT Cloud
Engineer arrives on
time to provide the
service
Field Service Cloud
IoT
Control Panel
Knowledge
Cloud

8. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Smart Appliance -> IoT Cloud ->
JD Edwards IoT Orchestrator -> JD Edwards

9. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Business Information
Cloud
End-to-end Integrated Customer Experience Lifecycle
The appliance
alerts about the
problem
A booking is made for
tomorrow between 2
and 4pm
The customer is
reminded of the
appointment
Engineer remotely
connects to the
device for diagnosis
Warranty Policies
are fetched from
OPA Cloud
Engineer leaves and
a survey arrives
shortly afterwards
Bad results trigger
an immediate
investigation
Customer complains
to friends on social
media
This is picked up
immediately and
rectified
Knowledge is
updated to improve
future service
JD Edwards Field Service Cloud
Policy Cloud Field Service Cloud
Social Engagement &
Monitoring Cloud
Knowledge
Cloud
The agent checks to
investigate the
service required
JD Edwards
Service data
provides open
reporting
Appliance reports
the data to IoT
Cloud Service
CX
PLATFORM
ANALYTICS
Digital
Field
Service
IoT Cloud + JD Edwards
IoT Orchestrator IoT Cloud
Engineer arrives on
time to provide the
service
Field Service Cloud
IoT
Control Panel
Knowledge
Cloud

10. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
13
Global Data
Centers
2,100+
Cloud
CX Customers
IoT sensor data from the device is captured by a
micro-controller unit which is connected to Raspberry
Pi containing Oracle IoT Cloud Java SE library.

11. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
13
Global Data
Centers
10,000+
Cloud Enterprise
Customers
2,100+
Cloud
CX Customers
IoT sensor data is being broadcasted in the
real-time into Oracle IoT Cloud service for
analysis of the potential problem. This data is
being further passed on to JD Edwards via
Orchestrator Studio

12. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
13
Global Data
Centers
10,000+
Cloud Enterprise
Customers
2,100+
Cloud
CX Customers IoT sensor data from the device is being pulled in the
real-time into Oracle IoT Cloud service for analysis of the
potential problem. This data is being further passed on to
JD Edwards via Orchestrator Studio

13. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
13
Global Data
Centers
10,000+
Cloud Enterprise
Customers
2,100+
Cloud
CX Customers IoT sensor data from the device is being pulled in the
real-time into Oracle IoT Cloud service for analysis of the
potential problem. This data is being further passed on to
JD Edwards via Orchestrator Studio

14. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
13
Global Data
Centers
2+ Billion
Cloud Transactions
per Day
Cloud Customers in
180+ Countries
34 Languages
10,000+
Cloud Enterprise
Customers
2,100+
Cloud
CX Customers
Based on the alert rules defined in Oracle IoT
Cloud Service it triggers a call to JD Edwards IoT
Orchestrator which in turn creates a work order in
JD Edwards

15. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
JD Edwards -> IoT Control Panel -> Smart Equipment

16. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Business Information
Cloud
End-to-end Integrated Customer Experience Lifecycle
The appliance
alerts about the
problem
A booking is made for
tomorrow between 2
and 4pm
The customer is
reminded of the
appointment
Engineer remotely
connects to the
device for diagnosis
Warranty Policies
are fetched from
OPA Cloud
Engineer leaves and
a survey arrives
shortly afterwards
Bad results trigger
an immediate
investigation
Customer complains
to friends on social
media
This is picked up
immediately and
rectified
Knowledge is
updated to improve
future service
JD Edwards Field Service Cloud
Policy Cloud Field Service Cloud
Social Engagement &
Monitoring Cloud
Knowledge
Cloud
The agent checks to
investigate the
service required
JD Edwards
Service data
provides open
reporting
Appliance reports
the data to IoT
Cloud Service
CX
PLATFORM
ANALYTICS
Digital
Field
Service
IoT Cloud + JD Edwards
IoT Orchestrator IoT Cloud
Engineer arrives on
time to provide the
service
Field Service Cloud
IoT
Control Panel
Knowledge
Cloud

17. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
13
Global Data
Centers
2+ Billion
Cloud Transactions
per Day
Cloud Customers in
180+ Countries
34 Languages
2,100+
Cloud
CX Customers
JD Edwards IoT Control Panel – The IoT Control
panel pulls sensor data from the device in the
real-time and can also control the device for
diagnosis right from JD Edwards Work Order.

18. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
JD Edwards -> Field Service Cloud

19. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Business Information
Cloud
End-to-end Integrated Customer Experience Lifecycle
The appliance
alerts about the
problem
A booking is made for
tomorrow between 2
and 4pm
The customer is
reminded of the
appointment
Engineer remotely
connects to the
device for diagnosis
Warranty Policies
are fetched from
OPA Cloud
Engineer leaves and
a survey arrives
shortly afterwards
Bad results trigger
an immediate
investigation
Customer complains
to friends on social
media
This is picked up
immediately and
rectified
Knowledge is
updated to improve
future service
JD Edwards Field Service Cloud
Policy Cloud Field Service Cloud
Social Engagement &
Monitoring Cloud
Knowledge
Cloud
The agent checks to
investigate the
service required
JD Edwards
Service data
provides open
reporting
Appliance reports
the data to IoT
Cloud Service
CX
PLATFORM
ANALYTICS
Digital
Field
Service
IoT Cloud + JD Edwards
IoT Orchestrator IoT Cloud
Engineer arrives on
time to provide the
service
Field Service Cloud
IoT
Control Panel
Knowledge
Cloud

20. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
13
Global Data
Centers
2+ Billion
Cloud Transactions
per Day
Cloud Customers in
180+ Countries
34 Languages
2,100+
Cloud
CX Customers
Field Service Cloud integrated with JD Edwards
Work Order Creation in JD Edwards based on
Oracle Field Service Cloud quota and capacity
assigned for a particular date. Work Order status
updated in JD Edwards from Field Service Cloud
2
1

21. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
13
Global Data
Centers
2+ Billion
Cloud Transactions
per Day
Cloud Customers in
180+ Countries
34 Languages
2,100+
Cloud
CX Customers
Field Service Cloud integrated with JD Edwards
Work Order Creation in JD Edwards based on
Oracle Field Service Cloud quota and capacity
assigned for a particular date. Work Order status
updated in JD Edwards from Field Service Cloud

22. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
13
Global Data
Centers
2+ Billion
Cloud Transactions
per Day
10,000+
Cloud Enterprise
Customers
2
3
Field Service Cloud integrated with JD Edwards
Work Order Creation in JD Edwards based on Oracle
Field Service Cloud quota and capacity assigned for a
particular date. Work Order status updated in JD
Edwards from Field Service Cloud
4
1

23. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
1
2
2
4
Field Service Cloud integrated with JD Edwards
Work Order Creation in JD Edwards based on
Oracle Field Service Cloud quota and capacity
assigned for a particular date. Work Order status
updated in JD Edwards from Field Service Cloud
3

24. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
4
Field Service Cloud integrated with JD Edwards
Work Order Creation in JD Edwards based on
Oracle Field Service Cloud quota and capacity
assigned for a particular date. Work Order status
updated in JD Edwards from Field Service Cloud

25. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Field Service Cloud -> Work Zones -> Work Skills ->
Activity Types -> Capacity Categories ->
Inventory -> Resource Calendars ->
Smart Routing -> Automatic Assignment ->
Dashboard

26. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Business Information
Cloud
End-to-end Integrated Customer Experience Lifecycle
The appliance
alerts about the
problem
A booking is made for
tomorrow between 2
and 4pm
The customer is
reminded of the
appointment
Engineer remotely
connects to the
device for diagnosis
Warranty Policies
are fetched from
OPA Cloud
Engineer leaves and
a survey arrives
shortly afterwards
Bad results trigger
an immediate
investigation
Customer complains
to friends on social
media
This is picked up
immediately and
rectified
Knowledge is
updated to improve
future service
JD Edwards Field Service Cloud
Policy Cloud Field Service Cloud
Social Engagement &
Monitoring Cloud
Knowledge
Cloud
The agent checks to
investigate the
service required
JD Edwards
Service data
provides open
reporting
Appliance reports
the data to IoT
Cloud Service
CX
PLATFORM
ANALYTICS
Digital
Field
Service
IoT Cloud + JD Edwards
IoT Orchestrator IoT Cloud
Engineer arrives on
time to provide the
service
Field Service Cloud
IoT
Control Panel
Knowledge
Cloud

27. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
This hierarchy is
created according
to the service
Centers. Under
each state
different service
centers exist.
Work Zones
This hierarchy is created according to the
service Centers. Under each state different
service centers exist

28. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
Work Skills
This specifies the key work skills and service
areas that the company provides
Company deals in the following sectors

29. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
3
Following activities are performed
under each sector
Activity Types
Training, Gas Compression, Power
Generation, Small Engine, Earth
Moving, Recycling, Mining,
Distributed Products, Planned
Maintenance

30. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
Creating a Technician
A technician is created who works for the
construction sector and located in Houston, Texas
A technician is
created who
works for the
construction
sector and located
in Houston, Texas

31. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
Another
technician is
created who
works for the
Engine sector and
he is located in
Fort Worth, Texas
Another technician is created who works for the
Engine sector and he is located in Fort Worth, Texas

32. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
Capacity Categories
A Capacity Category is a predefined set of work
skills and time slots
Capacity category is a predefined set of work skill and work
skill groups and time slots

33. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
Capacity category is a predefined set of work skill and work
skill groups and time slots
Inventory Types

34. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
Shifts/Working Days/Non-working Days
Add resources adding shift/working days/
non-working days
Here a resource work schedule is added in
which his working time, shift and holidays are
defined so the activities will be assigned
according to it.

35. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
4
Routing Profiles
Routing automates the whole process, when the activity is dropped into the bucket, it will assign that activity
to the resource by matching the work zone, wok skill, activity type and availability of the resource.

36. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
Routing automates the whole process, when the activity is dropped into the bucket, it will assign that activity
to the resource by matching the work zone, wok skill, activity type and availability of the resource.
Routing Profiles

37. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
This is a bucket on which a routing profile is added. When the activity is landed in
the bucket it will assign the activity to the resources by matching the requirements.
Smart Routing

38. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per Day
Mobile Interface for Technicians
The technician gets a notification when the
activity is automatically assigned to him based on
the routing profile applied to a particular bucket
that he belongs to

39. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2+ Billion
Cloud Transactions
per DaySmart Routing Dashboard

40. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
13
Global Data
Centers
2+ Billion
Cloud Transactions
per Day
Cloud Customers in
180+ Countries
34 Languages
10,000+
Cloud Enterprise
Customers
2,100+
Cloud
CX Customers

41. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
Next Steps
1. Schedule a custom demo with Ephlux
2. Get Ephlux assess your JD Edwards integration
readiness
3. Contact Oracle Sales Rep. for Field Service Cloud
4. Ephlux JD Edwards Field Service Cloud Solution
5. Proof of Concept & Implementation

42. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Sales | Pre-sales | Demos | Enquiries
http://www.ephlux.com
info@ephlux.com
+1 866 788 4185
North America
& Latin America
M. Ali Nasim
+1 281.973.6844
ali.nasim@ephlux.com
EMEA & JPAC Syed Mazhar
+1 310.526.8605
syed.mazhar@ephlux.com