The document discusses what an enterprise service bus (ESB) is, providing several definitions. An ESB is an integration architecture that allows services to communicate via a common bus and point-to-point connections. It is also an infrastructure that companies use to integrate services, and an architecture pattern that enables interoperability between heterogeneous environments using service orientation. The document outlines different types of ESB architectures and related technologies like message-oriented middleware, integration brokers, and application servers. It also provides guidance on when an ESB may be useful, such as when integrating three or more applications/services, or incorporating external services.