Jade Global’s support team was brought in to Business Wire to maintain its legacy technology. Business Wire received AMS support from Jade Global for its EBS modules including Financials/SCM, Hyperion, SFDC, and CRM. Jade provided 24X7 DBA support, 16X5 operation support, and 24X7 P1 support outside of business hours.

1. Case Study
©2019 Jade Global Inc. All rights reserved
Enterprise Applications Support for High-Tech Customer Reduces
Overall IT Spend by 30% in Year 1 and 10% YOY
IT Landscape:
Client - Business Wire
Industry - Public Relations and Communications
Business Wire is a public relations and communications global market leader in commercial news distribution. They are a wholly
owned subsidiary of Berkshire Hathaway. The company disseminates full-text press releases from thousands of member
companies and organizations worldwide to news media, financial markets, disclosure systems, investors, information websites,
databases, bloggers, social networks and other audiences. Business Wire was founded in 1961 and is headquartered in San
Francisco, California.
Business Requirements
Business Wire is in the media publishing industry. At the time of the engagement with Jade
Global, its publishing software was written in outdated legacy technology. They were using
an old version of Java and content management. In addition, there were only a few
employees at Business Wire trained to work in this old technology, which meant the entire
organization was heavily dependent on a select group of trained people. Furthermore,
Business Wire’s IT Management and IT teams were heavily involved in day-to-day support,
leaving them unable to focus on strategic long-term projects.
Business Wire was looking to move to a more user-friendly and relevant system. They
wanted the ability to pass information to their editors directly, rather than rely on a select
number of employees trained in legacy technology. Before making the shift to new
publishing software, Business Wire needed external support of its existing legacy
applications so its internal team could work on a solution to onboard new technology.
Jade Global’s support team was brought in to Business Wire to maintain its legacy
technology. Business Wire received AMS support from Jade Global for its EBS modules
Initiating the Shift away from Legacy Technology
Managed Services Support Coupled with New Operation Manual
Reduces Dependencies and Streamlines Operations
Oracle EBS 11.5.10.2, Cloud ERP
Oracle Right Now – Service Cloud
Salesforce.com – Sales Cloud, Marketing cloud, Apttus
Complex Integration – Dell Boomi, Web Methods
Legacy Web Applications
Database Support – Oracle, MariaDB
Custom Application– Python, php etc.
Datacenter: Amazon Web Services (AWS) and in-house
24X7 support requirement for global
users (US, EMEA, APAC)
Larger focus on strategic projects and
priorities by the BSA and IT teams
Requirement to move to proactive
support
Improvement in the knowledge
management to avoid dependency on
specific people
Effective management of hosting
provider to avoid deployment and
performance issues
Create a single vendor relation who can
support the complete IT footprint and
achieve:
Cost Benefits
Increase Customer Satisfaction
Help Transformation initiatives
About the Client

2. Jade Global provides enterprise business application implementations, integrations, software product
engineering, Cloud services, technology advisory, testing, and managed services. We are headquartered
in San Jose, California with U.S offices in Philadelphia, Boston, Los Angeles, San Diego and Atlanta. Jade
Global is an Oracle Platinum Cloud Select partner, Salesforce Silver Partner, ServiceNow Silver partner and
Microsoft Gold partner. We have additional strategic partnerships with Zuora, Dell Boomi, NetSuite, and
Tableau. Jade is a member of the Oracle Cloud Excellence Implementor (CEI) Program and has been
recognized as one of the fastest-growing companies in North America by Inc. 5000.
About Jade Global
www.jadeglobal.com | info@jadeglobal.com | 877-523-3448
©2019 Jade Global Inc. All rights reserved
including Financials/SCM, Hyperion, SFDC, and CRM. Jade provided 24X7 DBA support, 16X5
operation support, and 24X7 P1 support outside of business hours.
Jade outlined a plan to slowly shift Business Wire’s publishing software to the latest
technology, which grants editing rights and access to more users outside of the core legacy
team. In the new software, control is given to Business Wire editors directly. This eliminates
back and forth requests, delays and depending on IT teams and channels to publish
content.
Prior to working with Jade, Business Wire lacked a comprehensive day-to-day operation
manual for employees to reference for streamlining operations in the legacy system,
irrespective of those already maintaining it. Jade created an operation manual to remove
redundancies in Business Wire’s support model and to reduce dependencies. Once the
manual was instituted, it enabled a wider range of users (who were not as technologically
savvy) to maintain the system. With this new manual, less training of Business Wire
employees is required, taking the variable of heavy dependencies out of the picture and
reducing down time.
Business Value Delivered
Working with Jade Global empowered Business Wire with a variety of value-adds at a
macro level. The company was able to shift its focus to more strategic initiatives for
business growth. Additional employee bandwidth allowed Business Wire to build new
technology for publishing. The cost savings afforded Business Wire to move from Web
Methods integration support to Dell Boomi. Business Wire is now able to focus on
transforming its entire EBS footprint to the cloud, including retiring a legacy marketing app
to Salesforce.
The Challenges
Large vendor management overhead
due to managing independent
contractors from 10+ vendors
IT Management and IT team involved
heavily in day-to-day support and
unable to focus on strategic projects
Reactive support resulted in end-user
dissatisfaction
Complex customization support without
documentation and heavily dependent
on few trained people
Losing market share to competition
Strong requirement to free up budget
for strategic projects; Migration to
Oracle Cloud, re-Implementing
Salesforce etc.
The Solution
AMS support for EBS modules
(Financials/SCM, Hyperion, SFDC CRM)
Efficient DBA Support (24X7)
16X5 Operation support, 24X7 P1 support
outside business hours
Problem management to reduce
reoccurring issues brought backlog
down by 50%
Jade Created an operation manual to
improve operations and reduce heavy
dependencies
Streamlined Order-to-Cash process to
reduce shipping and logistics issues
The Benefits
Overall IT spend on support and
Development of maintaining existing
application reduced by 30% in year 1
(Approximately $700k savings)
Ongoing reduction in support from year
2 by productivity improvement
(approximately 10% YOY)
Integration Support – additional budget
enabled Business Wire to move from
Web Methods to Boomi
Legacy Web Applications – retiring web
applications to existing IT investments
(E.g. marketing legacy app movement
to Salesforce)
Improved exception handling