Delays in discovering data, especially for end users, will lead to end user adoption issues. Utilizing OOTB SharePoint Search functionality such as display templates, document previews, query rules and visual refiners is guaranteed to improve the end user's search experience. In this session we will cover the latest SharePoint Search Online features that will help your end users to reach the relevant content that they are searching for while providing them an improved user experience.

1. Enhancing Relevancy & User Experience
with SharePoint Search
Gina Montgomery, V-TSP, MCTS, MCSA, MCP
Vice President, Corporate Strategy- Softmart

4. Introductions
www.ginamontgomery.com
@ginaMMontgomery
gina.montgomery@softmart.com
b-gimon@microsoft.com

5. Softmart Roots
• Founded in 1982
• Headquarters in USA:
Outside Philadelphia, Pennsylvania
• Privately Held
• Everything IT
- Products
- Cloud Services Provider
• Awarded Microsoft Operational
Excellence for 7 consecutive years
• Recipient of Microsoft Platinum Award
4 years in a row
• 30+ Sales Offices in U.S.
• Microsoft Managed Cloud Services Partner
• Microsoft Cloud Productivity Silver
• Microsoft Cloud Platform Silver
• Microsoft Messaging Silver
• Microsoft Datacenter Silver
First to sell a
customized
Microsoft
Select
Agreement
1993
First to sell a
customized
Microsoft
Enterprise
Agreement
1994First to sell an
extended
Microsoft
Enterprise
Agreement
2005
Wrote the
largest Microsoft
Enterprise
Agreement in the
world for US Army
800,000

7. • Navigation Structure
• Metadata Strategy
• Site Taxonomy
• Search Strategy
Information Architecture Includes:

8. The Institute of Information Architecture defines IA as
the art and science of organizing and labeling
websites, intranets, online communities and software
to support usability.
IA defines the way your company describes, organizes
and discovers content

11. Search component name Description
Crawl component
Crawls content sources to collect crawled properties and metadata from
crawled items and sends this information to the content processing
component.
Content processing component
Transforms the crawled items and sends them to the index component.
This component also maps crawled properties to managed properties.
Analytics processing component Carries out search analytics and usage analytics.
Index component
Receives the processed items from the content processing component
and writes them to the search index. This component also handles
incoming queries, retrieves information from the search index and sends
back the result set to the query processing component.
Query processing component
Analyzes incoming queries. This helps optimize precision, recall and
relevance. The queries are sent to the index component, which returns a
set of search results for the query.
Search administration component
Runs the system processes for search, and adds and initializes new
instances of search components.
http://technet.microsoft.com/en-us/library/jj219738(v=office.15).aspx

12. CRAWL
ADMIN
ANALYTICS
LINKS

18. This result source Specifies these items in the local SharePoint index
Conversations Discussions in microblogs, newsfeed posts, and community sites
Documents Microsoft Office documents and PDF documents
Items matching a content type Items that match a content type that the incoming query specifies
Items matching a tag Documents or list items that match a managed metadata term that the incoming
query specifies
Items related to current user Documents or list items that are related to the user in a way that the query
template specifies
Local People Results People items from the profile database of the User Profile service application
Local Reports and Data Results Excel, Office Data Connection (ODC), or Report Definition Language (RDL) items, or
items in a report library
Local SharePoint Results All items from the local SharePoint search index except People items
Local Video Results Videos
Pages SharePoint web pages
Pictures Photos and images
Popular Documents and list items sorted by view count
Recently changed items Documents and list items sorted by Modified date
Recommendations Documents and list items that you recommend for the incoming query
Wiki SharePoint wiki pages
SharePoint Server 2013 provides 16 pre-configured result sources, which are available in all sites and site collections in web applications that consume a Search service application.

21. Result type Search result found in
Person The Local People Results result source
Microsoft Access A Microsoft Access file
Microsoft Excel A Microsoft Excel file
Microsoft OneNote A Microsoft OneNote file
Microsoft PowerPoint A Microsoft PowerPoint file
Microsoft Publisher A Microsoft Publisher file
Microsoft Visio A Microsoft Visio file
Microsoft Word A Microsoft Word file
Discussion An entry within a community site
Reply A reply to an e-mail
Email An e-mail
Image An image file
PDF A PDF file
Text A TXT file
Video A video file
XML An XML file
Zip A ZIP file
SharePoint Blog A SharePoint Blog site
SharePoint Community A SharePoint Community Site
SharePoint Discussion Board A SharePoint Discussion Board library
SharePoint Document Library A SharePoint Document library
SharePoint List A SharePoint list
SharePoint MicroBlog Post A blog post within a SharePoint Blog Site
SharePoint Picture Library A SharePoint Picture library
SharePoint site A SharePoint site
SharePoint Survey A SharePoint survey
SharePoint Wiki A SharePoint Enterprise Wiki Site
SharePoint Picture Library List Item An item in a SharePoint picture library
SharePoint List Item An item in a SharePoint list
Webpage External web pages, for example HTML or ASPX pages

22. Without any custom code, you can help searches respond to the intent
of your users by creating query rules.
A query rule can specify the following three types of
actions:
1. Add Promoted Results (formerly called Best Bets) that appear
above ranked results. For example, for the query "sick leave", a
query rule could specify a particular Promoted Result, such as a link
to a site that has a statement of company policy regarding time off
work.
2. Add one or more groups of results, called result blocks. A result
block contains a small subset of results that are related to a query in
a particular way. Like individual results, you can promote a result
block or rank it with other search results.
3. Change the ranking of results. For example, for a query that
contains “download toolbox”, a query rule could recognize the word
“download” as an action term and boost search results that point to a
particular download site on your intranet.

23. In a SharePoint Search Center, search results are displayed in a Search Results
Web Part.
To control how the search results are displayed, two types of display templates
are used:
1. Item display template
2. Hover panel display template
The item display template defines how each result is displayed.
The following diagram shows how result types and display templates are connected:

24. The hover panel
display template
shows additional
information when
a user hovers with
the mouse
pointer over a
search result.

31. I know what I
know.
I know what I
don’t know.
I don’t know what
I know.
I don’t know what
I don’t know.

32. • Office Delve surfaces personalized content to you from across Office 365.
• Powered by the Office Graph, Delve shows you information based on what you're
working on and what's trending around you.

33. SUPPORTED CONTENT TYPES WHERE DOES THE CONTENT COME FROM?
Office documents (Word, PowerPoint, Excel) and PDFs Documents stored in OneDrive for Business or in Sites in Office 365.
Email attachments Office documents (Word, PowerPoint, Excel) and PDFs that have recently been
shared with you in emails.
 You'll only see attachments if you're using Office 365 email.
 Attachments in email messages protected with Rights Management Services
(RMS) will not show up in Delve.
 Attachments only show up in your Home view, and only a selection of the
attachments show up.
 You can't search for attachments in Delve.
 You can't add attachments to boards.
 If you've moved the email to another folder or deleted it, you currently won't
be able to open the attachment from Delve.
Videos Videos that have been uploaded to the Office 365 Video portal.
Links to webpages from Yammer groups If someone posts a link to a public webpage in a public group on Yammer, the
webpage can show up as a content card in Delve.
NOTE Links to webpages from Yammer groups may not be available if your
organization yet. See My Delve looks different from what you describe for more
information.
http://bit.ly/1L6i5W9

35. Office 365 system requirements
http://bit.ly/17gzHxo

37. Thank you!!
www.ginamontgomery.com
@ginaMMontgomery
gina.montgomery@softmart.com
b-gimon@microsoft.com