Enhance operational efficiency by implementing Service Level Agreement (SLA) metrics in your Security Operations Center (SOC). Measure and optimize response times, incident resolution, and overall security performance. Streamline processes for a more resilient and effective SOC, ensuring robust protection against cyber threats in alignment with predefined service standards.

1. IMPLEMENT
SLA SOC
METRIC
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SERVICE LEVEL AGREEMENTS (SLAs)
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are critical in the field of Security Operations Centers
(SOCs) as they define the level of service expected
by a customer from a service provider.

3. INCIDENT RESPONSE TIME
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Definition
The time taken from when a security incident is
first detected to when the response process
begins.
Measurement
Time in minutes/hours from detection to
response initiation.
Goal
Minimize the response time to mitigate the
impact of the incident.

4. INCIDENT RESOLUTION TIME
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Definition
The time taken to resolve a security incident
from the time it was detected.
Measurement
Time in minutes/hours/days from detection
to resolution.
Goal
Resolve incidents promptly to reduce
potential damage.

5. FALSE POSITIVE RATE
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Definition
The percentage of security alerts that are
incorrectly identified as malicious.
Measurement
(Number of False Positives / Total Number of Alerts)
* 100.
Goal
Keep the false positive rate low to avoid wasting
resources on non-malicious activities.

6. INCIDENT ESCALATION RATE
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Definition
The percentage of incidents that require
escalation to higher-level security analysts
or other teams.
Measurement
(Number of Escalated Incidents / Total Number
of Incidents) * 100.
Goal
Maintain a low escalation rate by effectively
handling incidents at the initial level.

7. DETECTION ACCURACY
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Definition
The ratio of true positives to the total number of
alerts generated.
Measurement
(Number of True Positives / Total Number of Alerts)
* 100.
Target
95% accuracy.
Goal
The ratio of true positives to the total number
of alerts generated.

8. TIME TO DETECT (TTD)
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Definition
The average time taken to detect a threat from
the time of its occurrence.
Measurement
Average time in minutes/hours from threat
occurrence to detection.
Target
Less than 30 minutes.
Goal
Reduce the Time to Detect to minimize the
dwell time of threats.

9. COVERAGE BREADTH
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Definition
The extent of the organization’s network, systems,
and applications covered by threat detection
tools and processes.
Measurement
Percentage of organizational assets
covered.
Target
100% coverage.
Goal
Achieve comprehensive coverage to avoid
blind spots.

10. THREAT INTELLIGENCE INTEGRATION
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Definition
The degree to which external threat intelligence
feeds are integrated into the SOC for enhanced
detection.
Measurement
Frequency and recency of threat intelligence
updates.
Target
Daily updates and integration.
Goal
Regularly update and integrate threat intelligence
for timely detection of emerging threats.

11. USER BEHAVIOR ANALYTICS (UBA)
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Definition
The implementation and effectiveness of UBA
tools in detecting anomalous user behavior.
Measurement
Number of threats detected through
UBA.
Target
Continuous improvement in detection rates.
Goal
Detects insider threats and compromised
accounts through behavior analysis.

12. REGULAR DRILLS AND SIMULATIONS
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Definition
The frequency of conducting simulated attack
scenarios to test and improve detection
capabilities.
Measurement
Number of drills conducted and improvements
made.
Target
Monthly drills and simulations.
Goal
Identify areas of improvement and enhance
detection capabilities through regular practice.

13. TECHNOLOGY STACK UPDATES
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Definition
The regularity of updating and upgrading the
technology stack used for threat detection.
Measurement
Frequency of technology stack updates and
upgrades.
Target
Quarterly updates and upgrades.
Goal
Stay ahead of adversaries by utilizing the latest
technology.

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