Course objectives and learning outcomes By the end of the course, participants will be better informed and equipped to: 1. Demonstrate an understanding of the diversity of Oxford communities 2. Demonstrate an understanding of engaging with these diverse communities 3. Identify some of the barriers experienced by marginalised / harder to reach communities

1. Engaging with Diverse Communities
Workshop
Facilitators
Carolyne Mabesa Newall
Tobias Fett

2. Learning Outcomes
1. An overview of Equality Act 2010 and Public Sector Equality Duty
2. Demonstrate an understanding of the diverse communities in
Oxford
3. Identify some of the barriers experienced by marginalised groups
4. Demonstrate an understanding of engaging with diverse and
marginalised groups

3. Public Sector Equality Duty 5th April 2011
1. Eliminate discrimination, harassment, victimisation and any other
conduct that prohibited by or under this act
2. Advance Equality of opportunity between persons who share
relevant protected characteristics and persons who so not share it
3. Foster good relations between persons who share a relevant
protected characteristic and persons who do not share it

4. The Nine Protected Characteristics

5. Discrimination
based on
association
Discrimination
based on
perception
Disability
discrimination
Failure to adhere to
Social Model for Disability
Positive discrimination
Forms of Discrimination

6. LIST DIFFERENT COMMUNITY GROUPS IN OXFORD

7. Group Exercise One
Based on the listed group allocated, can you please discuss the
following:
1. Features
2. Characteristics
3. Stereotypes
4. Assumptions

8. Informing
Engaging
Involving
Collaborating
Empowering
Engagement Cycle
Engagement Headlines:
…inclusion,
participation
ownership…

9. Groups Exercise Two
What are the methods and ways to engage with those particular
groups

10. Barriers to Engagement
• Lack of Trust because of limited relationship building with the community
• Poor or lack of mapping existing networks and planning resources
accordingly
• Cultural incompetence's
1. Cultural inappropriateness services
2. Lack of equal access to information of services available
3. Lack of well-coordinated approach to resources and services available

11. Some ways to increase engagement with diverse groups
1. Don’t‘ Judge – be understanding of people’s circumstances
2. Use Plain Language – Make information clear for all by avoiding jargon
3. Engage with marginalised groups – to identify and address barriers accessing service
4. Refer to specialist organisation- keep a list of organisation in your community that
staff can refer to
5. Service design - consider the group in design of service from the start
6. Hire staff with lived experience – build trust and empathy
7. Visual cues – include stickers on doors or posts on social media

12. 1. What are your 3 main takeaways from this sessions?
2. What will you do differently?
3. For more information, Advice and guidance please
• Email Transformation Team
• Visit Transformation Team intranet page
• Attend identity it! Share it! and Solve it! Session
Next steps