Engaging users with your digital workplace - the Arup experience
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The document discusses characteristics of Arup, an engineering and design firm. It notes that Arup fosters a creative environment that values individualism and multidisciplinarity. It emphasizes commitment to common goals and a culture built on the founder's values. Arup recognizes its people as the most valuable resource and enables a culture of lifelong learning to engage and generate ownership among its staff.
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Engaging users with your digital workplace - the Arup experience
- 1. Building Design Economics and Planning Management ConsultingInfrastructure Design Specialist Technical Services
- 2. Characteristics of Arup We work within a creative environment Individualism is considered in a positive way We are truly multidisciplinary With new skills and capabilities being developed organically all the time We are an independent organisation held in trust on behalf of our staff Emphasising commitment to our common goals We foster a strong culture built on the values and ethos of our founder To enhance prosperity and quality of life To deliver real value To have the freedom to be creative and learn
- 3. Therefore in our approach we: Recognise our people are our most valuable resource Enable a culture of ‘life long learning’ Have a high regard and dependency on individuals wanting to engage Appeal to their motivation Need a good understanding of user behaviour when developing tools Engage and generate ownership Respect that we have to cater for individuals One size does not fit all Strive to deliver the best of Arup to our clients
- 5. A 2013 Hay Group employee effectiveness survey of 4,000 organisations worldwide concluded 72% of Arup staff were favourably engaged with the firm. This compares with a global norm of 66%. Engagement at Arup
- 6. The Amazing Race The Amazing Race was developed in 2010 as a way to encourage and reward active, healthy lifestyle choices and raise morale in an increasingly demoralising economic environment.
- 8. Building a reserve of strength to maintain your agility in a changing world: The Arup experience Communities of Practice
- 10. On average each Arupian gets 15 forum messages a week.
- 11. The Fire – Building Your Communities of Practice The Fireplace - Our Digital Workplaces The Arup Intranet The Earth – Our Organisational Structures The Wind - Our Environment
- 12. Characterised by rapid change: The Wind – Our Environment $ £ ¥ € • Environmental • Social • Political • Financial • Technological
- 13. The Earth – Our Organisational Structures Traditional hierarchies needed for operations: • Executives • Finance • Information technology • Facilities • Recruitment • Communications
- 14. The Fire - Communities of Practice Allow organisations to quickly manoeuvre to turn challenges into opportunities
- 15. The Fuel for a Community • Governance • Funding • Leadership support • Management • Wins communicated • Volunteer ‘army’ • Return on investment
- 16. Return on investment Communities increase revenue through: • Increased spending from existing customers • Increase business lead conversions • Crowdsourcing innovation helps develop new products or services. • Improved employee productivity through online collaboration …and decrease costs by: • Direct communications to clients • Reduce duplication of work • Improve staff retention You can measure these by comparing costs of a discipline without a community with those that have an active community.
- 17. Arup’s Networks • Arup University • Group Board support • Skills Leaders • Integrated everywhere • Cross-disciplinary Participants • Appraisal • Measuring activity
- 18. Metrics • Participation • Subscriptions • Website features • Site content • Site pageviews • Pageviews per participant • Participant demographics • Forums activity
- 19. The Hearth - Our digital workplace
- 20. Ovanet - The Arup Intranet
Editor's Notes
- We are an independent firm of designers, planners, engineers, consultants and technical specialists offering a broad range of professional services.Founded in 1946 with an initial focus on structural engineering, Arup first came to the world’s attention with the structural design of the Sydney Opera House, followed by its work on the Centre Pompidou in Paris. Arup has since grown into a truly multidisciplinary organisation. Most recently, its work for the 2008 Olympics in Beijing has reaffirmed its reputation for delivering innovative and sustainable designs that reinvent the built environment.Arup brings together broad-minded individuals from a wide range of disciplines and encourages them to look beyond the constraints of their own specialisms.
- Highlight independent organisation – impact on culture‘You are joining a highly successful culture that has grown organically by protecting its independence, its beliefs and its culture.’ extract from arup.com
- Our unique organisation is owned by our people
- We are an independent firm of designers, planners, engineers, consultants and technical specialists offering a broad range of professional services.Founded in 1946 with an initial focus on structural engineering, Arup first came to the world’s attention with the structural design of the Sydney Opera House, followed by its work on the Centre Pompidou in Paris. Arup has since grown into a truly multidisciplinary organisation. Most recently, its work for the 2008 Olympics in Beijing has reaffirmed its reputation for delivering innovative and sustainable designs that reinvent the built environment.Arup brings together broad-minded individuals from a wide range of disciplines and encourages them to look beyond the constraints of their own specialisms.
- The answer is blowin’ in the wind. Environmental, Technological, Demographics,
- Takes an age to get things done. Arup’s is incredibly complex and you don’t know where you are in it or how to get things done. You just need a job number…
- It was a cold, windy night. The 31st of December, 1999. I was with friends, camping near a beach in New Zealand. We’d all been up late to see in the new year, celebrating with our neighbours. I, however, was keen to see the first sunrise of the new millennium. I woke up to my quite loud alarm at 4am and trotted down to the beach with my stovetop espresso and a rug. It was still dark, though I could hear a few snoring bodies and the crackling of embers from the bonfires