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Geneva – 22 February, 2012 Trainer: Jérôme L’host
To share some successful Facilitation best practices 
To experience stage heat and work on the Execution Gap 
To discuss and sort out real-life issues (Co-development 
Mode)
To Know 
To Want 
The Execution Gap 
To Do
Effective group meetings really boil down to 
three things: 
They achieve the group's objective. .1 
They take up a minimum amount of time. .2 
They leave participants feeling that a sensible .3 
process has been followed.
Do you want a decision?  
Do you want an agreement ?  
Do you want to generate ideas?  
Are you getting status reports?  
Are you communicating something?  
Are you raising awareness ?  
Are you trying to influence ?  
Are you making plans?  
Are you co-ordinating ? 
To help you determine what your meeting objective is, complete this 
sentence: 
At the close of the meeting/session, I want the group to ... 
(Consider your next 2 meetings)
Priorities – what absolutely must be covered? • 
Results – what do we need to accomplish at the meeting?• 
Participants – who needs to attend the meeting for it to be • 
successful? 
Sequence – in what order will you cover the topics? • 
Timing – how much time will you spend on each topic? • 
Date and Time – when will the meeting take place? • 
Place – where will the meeting take place? •
Issue 
ID 
Information 
Immersion 
Opportunity Area 
Identification, Common Interest 
Innovation / Idea Generation/ Possibilities/ 
Proposals 
Criteria Setting 
Idea Selection/ 
Agreement 
Synthesis/Discussion 
Action Plan
Sharing information  
Prioritization of issues  
Constructing proposals  
Collective action decisions  
Monitoring/evaluation 
Q1- What is facilitation ? 
Q2- What is expected from a Facilitator ?
Facilitation means making all group interactions easier;  
Facilitation helps groups and organisations identify and resolve  
difficult issues; 
It provides unique solutions to unique needs;  
It is based on techniques that are only appropriate or  
inappropriate, not right or wrong; 
Facilitation is based on perception; it is not an exact science. 
Is empathic  
Is results-oriented  
Masters process  
Is firm on outcome  
Is flexible on tactics  
Is energetic  
Listens actively  
Is good at non-verbals  
Involves everyone  
Pauses and reflects 
high 
Interaction between Trainer & 
Participant 
Trainer’s contribution to content 
Interaction among participants 
Ownership of outcome by participants 
Participants’ level of knowledge 
Energy in the audience 
Time available 
Facilitation Modes is designed 
by Sabine Bhanot and Jerome 
L’Host based on ideas of John 
Townsend and Arthur D. Little 
low 
Telling 
Stimulating 
Moderating 
Proposing 
Empowering
TELLING means transmitting information rapidly 
PROPOSING means selling an idea 
MODERATING means encouraging productive 
conversations 
STIMULATING means encouraging a richly creative 
environment 
EMPOWERING means enabling the group to manage 
itself - My Comfort Zone - 
Look at the five intervention modes to see where you feel most comfortable, 
especially under pressure. 
Ask a friend or colleague for feedback. 
Then imagine yourself operating, at your best, in an intervention mode that is « new » 
for you. 
Do the exercise many times until you feel at ease. Start practising in your next 
meeting.
Facilitation best practices for effective group meetings

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Facilitation best practices for effective group meetings

  • 1. Geneva – 22 February, 2012 Trainer: Jérôme L’host
  • 2. To share some successful Facilitation best practices To experience stage heat and work on the Execution Gap To discuss and sort out real-life issues (Co-development Mode)
  • 3. To Know To Want The Execution Gap To Do
  • 4. Effective group meetings really boil down to three things: They achieve the group's objective. .1 They take up a minimum amount of time. .2 They leave participants feeling that a sensible .3 process has been followed.
  • 5. Do you want a decision?  Do you want an agreement ?  Do you want to generate ideas?  Are you getting status reports?  Are you communicating something?  Are you raising awareness ?  Are you trying to influence ?  Are you making plans?  Are you co-ordinating ? 
  • 6. To help you determine what your meeting objective is, complete this sentence: At the close of the meeting/session, I want the group to ... (Consider your next 2 meetings)
  • 7. Priorities – what absolutely must be covered? • Results – what do we need to accomplish at the meeting?• Participants – who needs to attend the meeting for it to be • successful? Sequence – in what order will you cover the topics? • Timing – how much time will you spend on each topic? • Date and Time – when will the meeting take place? • Place – where will the meeting take place? •
  • 8. Issue ID Information Immersion Opportunity Area Identification, Common Interest Innovation / Idea Generation/ Possibilities/ Proposals Criteria Setting Idea Selection/ Agreement Synthesis/Discussion Action Plan
  • 9. Sharing information  Prioritization of issues  Constructing proposals  Collective action decisions  Monitoring/evaluation 
  • 10. Q1- What is facilitation ? Q2- What is expected from a Facilitator ?
  • 11. Facilitation means making all group interactions easier;  Facilitation helps groups and organisations identify and resolve  difficult issues; It provides unique solutions to unique needs;  It is based on techniques that are only appropriate or  inappropriate, not right or wrong; Facilitation is based on perception; it is not an exact science. 
  • 12. Is empathic  Is results-oriented  Masters process  Is firm on outcome  Is flexible on tactics  Is energetic  Listens actively  Is good at non-verbals  Involves everyone  Pauses and reflects 
  • 13. high Interaction between Trainer & Participant Trainer’s contribution to content Interaction among participants Ownership of outcome by participants Participants’ level of knowledge Energy in the audience Time available Facilitation Modes is designed by Sabine Bhanot and Jerome L’Host based on ideas of John Townsend and Arthur D. Little low Telling Stimulating Moderating Proposing Empowering
  • 14. TELLING means transmitting information rapidly PROPOSING means selling an idea MODERATING means encouraging productive conversations STIMULATING means encouraging a richly creative environment EMPOWERING means enabling the group to manage itself - My Comfort Zone - Look at the five intervention modes to see where you feel most comfortable, especially under pressure. Ask a friend or colleague for feedback. Then imagine yourself operating, at your best, in an intervention mode that is « new » for you. Do the exercise many times until you feel at ease. Start practising in your next meeting.