2. Effective management systems can improve
your productivity outcomes and ensure
compliance with Australian standards.
Encompass Business Solutions Company Credentials Local and State Government Solutions 32 Encompass Business Solutions Company Credentials Local and State Government Solutions
We know government processes because
we lived and breathed government
– let us help you deliver your programs
3. Are you adequately resourced to deliver your
program?
We help you:
Plan and manage your civil works projects
Our experts can manage your entire program, a stage of
your program, or on a project-by-project basis. We work as
positive partners with your team and on-site contractors to
provide a valuable experience for everyone involved in the
project.
We offer:
- Site assessment and audits
- Contract specification writing
- Contractor engagement, management and administration
(preferred suppliers)
- Community engagement
- On-site and administrative civic and construction project
management
> Contractor management and administration
(tender process, preferred suppliers)
> Routine inspection, documentation and evaluation
> Program plan development
> Tracking of financial position and physical progress
> On-site supervision
> On-site/off-site audits
> Project completion report
> Project evaluation
Is your road and bridge maintenance
program current?
We help you:
Inspect your roads
Our certified roads auditors inspect your roads, signs,
footpaths and median strips for compliance to meet your
Road Management Act responsibilities.
We offer:
- Night inspections
- Signage and delineation audits
- Aftercare on civil works
- Road hazard and defect inspection
- Pavement condition inspection
- Asset condition survey
- Drainage inspection
- Road safety audits
- Comprehensive report with photos to evidence inspection
Inspect your bridges (Level 1)
Our certified bridgework auditors inspect your bridges for
compliance with the Road Management Act, offering:
- Level 1 Bridge Inspections
- Comprehensive report
with photos to ensure
evidence of inspection
Is your risk managed and mitigated?
We will audit your risk thoroughly and offer solutions to
mitigate risk to your organisation. Of course, we will make
urgent contact if there are any high-risk issues.
- Risk management plan development
- Business continuity plans
- Safety system review and improvements
- Education and training - What is Risk Management?
- Advice on client liaison strategies
Do your policies and procedures need a review?
Our team ensure your policies and procedures are
up-to-date, including:
- Occupational Health and Safety
- Quality
- Environmental
- General Business
- Safe Operating Procedures (SOP)
- Safe Work Method Statements (SWMS)
- Material Safety Data Sheet (MSDS)
- Emergency Evacuation Preparedness
We help you:
Review your policies and procedures and achieve
certification against ISO and Australian standards
The policy environment in Australia is fast moving, and
policies and procedures can date quickly. We review your
safety, quality and environmental risks to ensure your
policies and procedures are up to date and compliant
with current Australian and ISO standards.
“Encompass provided a staff member to backfill various roles
in the Routine MaintenanceTeam while working forVicRoads.
High availability allowedVicRoads to get a person in the role
in a very short period of time.This made planning workloads
around staff very easy.” Paul Diss,Senior Maintenance
Engineer,Northern RegionVicRoads
“Our systems are more
organised and easier to
understand so therefore
we are more efficient.”
LisaTierney,Aqua
Options Pty Limited
Encompass Business Solutions Company Credentials Local and State Government Solutions 54 Encompass Business Solutions Company Credentials Local and State Government Solutions
4. Are you ready for your next certification audit?
We walk through the entire certification process with you.
As qualified auditors we will ensure you are fully prepared
for the external audit process and feel confident applying for
certification.
We offer:
- Audit preparation
- Liaison with certification body
- Ongoing support to secure re-certification
Occupational Health and Safety AS/NZS 4801
We help you attain certification against the Australian Standard
(AS/NZS) 4801).The AS/NZS 4801 ensures employee health and
safety is managed and demonstrates your commitment to best
practice,potentially lowering insurance premiums.
We offer:
- Full on-site consultancy and management service of
AS/NZS 4801
- On-site auditing
- Online employee induction service
- Employee engagement resources including safety chats
and promotional material
- Full service where you leave all the scheduling,
audits and training to us
“Key strengths include their OH&S knowledge,government
background and flexibility”.Paul Diss,Senior Maintenance
Engineer,Northern RegionVicRoads
Encompass Business Solutions Company Credentials Local and State Government Solutions 76 Encompass Business Solutions Company Credentials Local and State Government Solutions
Quality AS/NZS ISO 9001
Quite simply, quality management systems provide superior
financial and operational performance for organisations. The
ISO 9001 standard for quality is one of the most influential
in the world and our team offers a full on-site consultancy
and management service. The standard has been shown
to improve customer satisfaction, quality of products and
services, and business growth.
Environment AS/NZS ISO 14001
Our full on-site consultancy and management service helps
your organisation comply with the global standard for
environmental management systems (EMS), which applies to
organisations whose products, services or activities have an
impact on the environment.
Are your workplace and worksites safe?
We help you:
Audit your workplace / depot / warehouse and your
worksites
Our certified safety auditors engage your staff and
contractors in a professional, friendly and non-threatening
manner. We work together with your team to ensure they are
safe, your workplace is safe, and you are fully prepared for
the external audit process.
We offer:
- Customised audit checklists
- Workplace & worksite safety systems audits
- Comprehensive report and recommendation
- Yearly audit schedule
5. What is your workplace safety culture?
Do your employees and contractors take
safety seriously?
We can help you:
Change your safety culture
Employers have a duty to consult with employees on OH&S
issues and communicate effectively to ensure employees
have a clear understanding of the expectations required of
them under the Occupational Health and Safety Act 2004).
Our Safety Culture Awareness Program engages all levels
of your workforce in a meaningful and entertaining way
to progress your safety culture so your staff can confidently
implement OH&S standards in the workplace.
- On-site assessment of safety culture and compliance
AS/NZS4801
- Organisation-wide safety survey and gap analysis
- Exploration of roles and responsibilities with senior
managers and executives
- Development and implementation of customised
training program
- Employee engagement in Safety Culture Awareness
Program
- Documentation of employee consultation and
engagement sessions
- Routine monitoring and evaluation
We can even act as your internal OH&S staff
Outsourcing your OH&S services to a qualified and
experienced OH&S professional provides many benefits to
your organisation, including:
- Increased flexibility when workloads increase
- Avoiding recruiting costs and administration
- Only pay for what you need
- Coaching and training to your existing safety staff,
managers and less experienced staff.
Encompass Business Solutions Company Credentials Local and State Government Solutions 98 Encompass Business Solutions Company Credentials Local and State Government Solutions
“Encompass Business Solutions educated our staff in
recording, filing and archiving documents for projects
and auditing. We found that the team was able to
communicate well with all levels of staff, engineers,
Is your team adequately trained?
We coordinate onsite and offsite training to suit your
workplace needs, including:
- Certificate IV in Work Health and Safety
- Health and Safety Representative 5 Day Training
- Health and Safety Representative Refresher
- OH&S for Managers and Supervisors
- General OH&S
- Construction Induction Card Training
- Onsite construction audits
- Contractor Safety Management
admin, supervisors and labourers to ensure everyone was
working on the same page and that everyone was positive
towards our new system.” Lisa Tierney, Aqua Options
6. About us
Encompass Business Solutions are committed to achieving
100% compliance for every client, every time.
Our experienced consultants provide management
solutions tailored to meet the specific requirements of
local government municipalities across Australia.
We are passionate about assisting our clients to seamlessly
integrate increasingly complex legislation and industry
standards into their programs.
Our values
Safety is #1
The safety of your employees means more than just
regulations to us. Sonia witnessed an incident at her father’s
workplace when she was 17. Her father’s best mate fell,
cracking his head on the concrete floor. He nearly died.
After 18 months in hospital undergoing intensive
rehabilitation he was declared unfit to ever return to work.
It destroyed him and his family.
We are determined that none of your employees’ families
will ever have to go through what this man and his family
endured.
We stay on top of our game
We maintain a high standard of professional training to
ensure our team is always up-to-date with emerging
integrated management systems legislation, so your
organisation is always on top.
Encompass Business Solutions Company Credentials Local and State Government Solutions 1110 Encompass Business Solutions Company Credentials Local and State Government Solutions
We have project managed over $20m of projects
in compliance with time, budget, quality, risk and
safety factors COMPLIANCE REDUCES RISK
Our management team
Sonia Fernandes
Director
Standards – Compliance – Auditing – Certification –
Bridge Inspections
An accredited auditor of AS/NZS 4801 and AS/NZS 9001,
Sonia brings over fifteen years experience with VicRoads to
her role, having been Operations Manager for both Central
Metropolitan and Eastern Victoria.
Sonia has a Diploma in Occupational Health and Safety, a
Diploma of Project Management and a Diploma of Business
Management and has trained in:
- Certificate in Auditing OHS Management Systems
- Certificate in Auditing Quality Management Systems
- Community Engagement
- Change Management
- Bridge Maintenance Inspection
- Contract Management
Sonia spent 15 years in various roles within Government.
Sonia has received multiple awards for strategically
developing and implementing systems and procedures
that ultimately improved efficiency, profitability and safety
outcomes.
Kelly Wilson
Director
Civil Engineering – Project Management –
Contract Management
As a VicRoads manager for fifteen years, most recently
as Regional Manager of Eastern Victoria, Kelly Wilson
brings a wealth of best practice strategic and operational
management experience to his role.
Kelly has a Bachelor of Engineering (Civil), University of
Melbourne, a Diploma of Occupational Health and Safety,
and a Diploma of Business (Frontline Management) and
has trained in:
- Road Safety Auditing
- Certificate in Auditing OHS Management Systems
- Certificate in Auditing Quality Management Systems
- Community Engagement
- Change Management
- Contract Management
Kelly spent eight years as a civil and construction engineer
then seven years as a senior manager of construction
and maintenance divisions where his emphasis was on
profitability and systems improvement.
7. ABN 88 164 116 296 ACN 164 116 296
PO Box 293, Lockwood VIC 3551
p: 03 5435 4072
e: office@encompassbs.com.au
www.encompassbs.com.au
Sonia Fernandes
Standards – Compliance – Auditing – Certification
m: 0488 225 445
e: sonia@encompassbs.com.au
Kelly Wilson
Tenders – Project Management - Auditing
m: 0488 225 777
e: kelly@encompassbs.com.au
12 Encompass Business Solutions Company Credentials Local and State Government Solutions
We would love to
meet with your
team to discuss
solutions for your
organisation
