The document discusses measuring empowerment among frontline executives in different sectors. It defines empowerment as giving responsibility and authority to employees. The document outlines pros and cons of empowerment and factors that influence it like communication, training, autonomy and incentives. It describes the research methodology used which included a questionnaire and secondary research. The key findings were that communication and training had the highest empowerment levels while decision making and autonomy had the lowest. Overall empowerment levels were similar across sectors studied. Recommendations include demonstrating value of people, sharing goals, providing information, delegating authority, and recognizing empowered employees.

1. Measuring empowerment in
frontline executives

2. The Team
 Arun Sitaraman 2
 Jayjity Chakraborty
14
 Sunitha Sivadasan
39
 Aditi Mahapadi 40
 Soham Khatri 41
 Sanskruti Jaiswal
48
 Abhishek Arekar 54
 Preeti Singh
56

3. What is employee
empowerment?
 Degree of responsibility and authority given to an
employee.
 Accepting accountability for the employees work.
Unless empowerment starts at the top, it’s going nowhere

4. • • Power abuse
Pros
Cons
Worker satisfaction
• Quality of work • Not everyone can take
• Productivity decisions
• Profitability • Conflict can increase
• Competitiveness • Too much
responsibility for some
employees
• Managers should be
trained to facilitate
sharing of information
Empowerment comes from teaching others things they can do to become less dependent
on you

5. Key Findings from Literature Review
 Strategy and execution is one
 Environment of trust
 Effective communication
 Adequate training
 Recognition and rewards
 Long-term benefits for organization

6. Research objective
Give people information to act; then look for magic to

7. Factors influencing empowerment
Communication
and information
flow
Training and
Decision
skill
making
development
Incentives and
Autonomy Empowerment
support
New boundaries help everyone learn to act with responsibility and

8. Customer-oriented organization
"Empowermen
t means that
management
vests decision-
making or
approval
authority in
employees
where,
traditionally,
such authority
was a
managerial
prerogative.”
Every ‘misteak’ is an opportunity to increase competence

9. Research Methodology
 Sampling Plan
 Data collection
 Primary research
-Questionnaire
 Secondary research
-Research papers
-Books
-Articles on internet

10.  Telecom
 Hotel
 IT
 Retail
Sectors
covered
Empowerment also means you are accountable for results

11. Data analysis
 ANOVA – the Anova test is the initial step in
identifying factors that are influencing a given
data set. After ANOVA test is performed the
analyst is able to perform the further analysis.
HYPOTHESIS FORMULATION
H0 : There
is no significant difference in the
level of empowerment in the four sectors
H1 :There is a significant difference in the level
of empowerment in the four sectors
Inference: There
is no significant difference in the
parameters considered

12. Data analysis
 Chi square test
HYPOTHESIS FORMULATION
H0 : There is no relation between the parameters considered and
the level of empowerment in different sectors
H1 : There is a relation between the parameters considered and the
level of empowerment in different sectors
Inference: Close relation exists between the 2 attributes
 Mean
 Mode

13. Sector-Wise Analysis
RETAIL TELECOM
Empowerment Level Empowerment Level
(%) (%)
76.47 72.23 76.67 83.34 75.00
65.15 66.15 56.00
51.14 45.00
Communication : 76.47% Knowledge Quotient : 83.34%
Appraisals : 51.14% Decision Making : 45.00%

14. Sector-Wise Analysis
HOSPITALITY IT
Empowerment Level Empowerment Level
(%) (%)
73.33 66.67 81.25 78.00 70.00
63.50
53.10 49.60 48.00
31.00
Appraisals : 81.25% Communication : 78.00%
Decision Making : 31.00% Decision Making : 48.00%

15. Level of Empowerment in
Different
Sectors
100
90
80
73.2
70 66.33
60 61.07
61.82
50
empowerment
40
30
20
10
0
IT Telecom Retail Hotel

16. Key Findings
 Communication and Training have the highest
levels of empowerment
 Decision making and Autonomy have the lowest
levels of empowerment
 Overall level of empowerment is similar in all the
sectors

17. Recommendations
 Demonstrate that you value people
 Share goals and direction
 Provide Information for decision making
 Delegate authority and impact opportunities, not just
more work
 Provide frequent feedback
 Help employees feel rewarded and recognized for
empowerment

18. THANK YOU