Alberto, a 40-year-old engineer, was interviewed about Chile's educational problems. He does not think education should be completely free, as people with financial means should pay. The quality of education is much higher in Chile's private schools compared to public schools, as there are no incentives for high-quality teachers in the public system. The main problem is inequality of access to quality higher education for those who want a career but lack economic resources. Providing free education could help, but it should only benefit those who truly cannot afford their studies.

1. Empathize and Define
Fernando Allende Morales
Chile

2. Empathy Work
 La entrevista es realizada a Alberto, es el un compañero de trabajo, es
ingeniero de 40 años de edad.
 Las preguntas se centrarán en relación al problema educacional en Chile.

3. Carried Questions
 Q: Find appropriate that education is free for all, regardless of the fibula that
have greater resources of money on other people who do not have the
resources?
A: I do not agree that people who have the resources of money to pay for the
education of their children study free.
Q: How is the level of education that is delivered in the country?
A: In the private system levels and quality requirements are much higher than
the public system, this is mainly because there is no incentive for quality
teachers to serve on the public education system.

4. Empathy Map
responsibility
participate
problem Country
equitable system
demanding rights
feedback
Help from the positive
gradual changes

5. Problem Statement
 The problem of education in Chile is reflected in the inequality of access to
quality higher education for all persons who wish, the person layout you want
a career in which it has academic skills but does not have the economic
resources not accessible to study and that's the main problem. The proposal
to provide a free and quality education is on the right track but must be
clearly established that this benefit should be only for people and their
families who can not afford their studies.