The document discusses emerging technologies and their application to improve government services in Trinidad and Tobago (TT). It introduces three potential projects: TTCommute which would use transportation data to improve traffic systems, EmployTT which would use applicant data and chatbots/AI to improve the hiring process, and E-Appointments which would use appointment data and voice assistants/proactive scheduling AI to improve service times. For each, it outlines example uses of collected data, potential goals, background problems to address, recommended platforms/programming languages, and resources/Q&A support.

1. EMERGING TECHNOLOGIES,
RESOURCES AND Q&A I

2. EMERGING TECHNOLOGIES - AI

3. WITHOUT DATA WE CANNOT USE AI
• What data should we collect?
• What can be done with this
data?
• How to collect this data with
little interference?
• User privacy concerns….

4. TTCOMMUTE
Think about what data can be collected and used to improve
transportation in T&T
Examples:
1. Collect data on traffic light locations and combine it with traffic info
from WAZE and that data can be used to improve Traffic Light
functionality and lessen traffic.
2. Collect transport data and times persons are traveling, which can give
an overview of our transport networks (do we need more hubs or more
vehicles).

5. END GOAL
To limit 👉

6. PROBLEM STATEMENT TTCOMMUTE
BACKGROUND
Want to solve the following problems:
• Lack of knowledge of traveling network and cost to reach destinations
• Improvement on the accuracy of transport information
• Increase security for the traveling public
• Need for central hub for all travel related issues

7. PROBLEM STATEMENT TTCOMMUTE
PLATFORMS
Recommended Platforms:
• Google Cloud or
• Microsoft Azure

8. PROBLEM STATEMENT TTCOMMUTE
PLATFORMS
Recommended Platforms:
• Java
• Kotlin
• C/C++
• C#
• Node.js
• Python
• PhoneGap (HTML, CSS, JavaScript)
• Flutter

9. RESOURCES
• Resources can be found on the HackTT website at
https://hacktt.gov.tt/repository/
• What other resources do you require?

10. Q&A
Questions will be recorded and added to the Knowledge base of
the HackTT website with their respective answers.
https://hacktt.gov.tt/knowledge-base/

11. FIN

12. EMERGING TECHNOLOGIES,
RESOURCES AND Q&A II

13. EMERGING TECHNOLOGIES - AI

14. WITHOUT DATA WE CANNOT USE AI
• What data should we collect?
• What can be done with this
data?
• How to collect this data with
little interference?
• User privacy concerns….

15. EMPLOYTT
Think about what data can be collected and used to improve the
hiring process for government within T&T
Examples:
1. Use data on how many times a position within a specific ministry
happens an use that to investigate a possibly toxic culture
2. Keep a list of possible employees and use the data to send jobs that
match a person’s qualifications

16. LETS TAKE IT A BIT FURTHER
What if we change the way we process applicants for a resume?

17. INTRODUCTING CHATBOTS AND
EMOTIONAL INTELLIGENT AI
Chatbots are programs that
simulate conversation.
It uses natural language
processing to discover a
persons intent and uses
business logic to provide a
result.

18. INTRODUCTING CHATBOTS AND
EMOTIONAL INTELLIGENT AI
EQ AI is the ability for a
machine to use algorithms to
recognize, interpret, process,
and simulate human affects

19. EMPLOYTT
Using new technology we can now
1. Perform pre interviews this lessens the amount of time spent on the
interview process
2. We can now separate the cream from the crop faster and thus only
sending the best candidates to HR to complete hiring process.

20. END GOAL
To limit 👉

21. PROBLEM STATEMENT EMPLOYTT
BACKGROUND
Want to solve the following problems:
• Provide a central hub for government jobs
• Provide a simple way to apply for these positions
• Lessen ad spend

22. PROBLEM STATEMENT EMPLOYTT
PLATFORMS
Recommended Platforms:
• Google Cloud
• Microsoft Azure
• Amazon Web Services

23. PROBLEM STATEMENT EMPLOYTT
PLATFORMS
Recommended Platforms:
• Java
• Kotlin
• C/C++
• C#
• Node.js
• Python
• HTML, CSS, JavaScript
• PHP
• SQL

24. RESOURCES
• Resources can be found on the HackTT website at
https://hacktt.gov.tt/repository/
• What other resources do you require?

25. Q&A
Questions will be recorded and added to the Knowledge base of
the HackTT website with their respective answers.
https://hacktt.gov.tt/knowledge-base/

26. FIN

27. EMERGING TECHNOLOGIES,
RESOURCES AND Q&A III

28. EMERGING TECHNOLOGIES - AI

29. WITHOUT DATA WE CANNOT USE AI
• What data should we collect?
• What can be done with this
data?
• How to collect this data with
little interference?
• User privacy concerns….

30. E-APPOINTMENTS
Think about what data can be collected and used to improve
service times for government within T&T
Examples:
1. Provide information as to how many single appointments can be done
within a specific time with “X” resources.
2. Provide information as to when peak periods are to have more
resources available.

31. END GOAL
To limit 👉

32. LETS TAKE IT A BIT FURTHER
What if put some intelligence in the way we handle
appointments?

33. INTRODUCTING VOICE ASSISTANTS WITH
PROACTIVE AI
A voice assistant are similar to
chatbots in that they are
programs that simulate
conversation however they use
voice.
It uses voice recognition,
speech synthesis, and natural
language processing (NLP) to
provide a service.

34. INTRODUCTING VOICE ASSISTANTS WITH
PROACTIVE SCHEDULING AI
Proactive Scheduling AI is not
actually the name for an actual
service. It’s the combination of
several proactive scheduling
ideas.
Such as 👉
• Appropriate Scheduling of
Patient Appointments
• Reduce Disruptions to Patient
Flow
• Reduce no shows by calling
customers 24 hrs before their
appointment
• Reduce wait times…
• Extra cost for being late or
reschedule

35. BEST EXAMPLE
Google Duplex

36. E-APPOINTMENTS
Using new technology we can now
1. Handover scheduling to an AI system to proactively handle the entire
scheduling process.
2. Remind users when they need to make another appointment.

37. PROBLEM STATEMENT E-APPOINTMENTS
BACKGROUND
Want to solve the following problems:
• Reduce time citizen takes to complete a Government service
• Convenient central area to setup appointments to Government services
• Reduce demands on Government staff
• A cost effective shared solution across Government

38. PROBLEM STATEMENT E-APPOINTMENTS
PLATFORMS
Recommended Platforms:
• Google Cloud
• Microsoft Azure
• Amazon Web Services

39. PROBLEM STATEMENT E-APPOINTMENTS
PLATFORMS
Recommended Platforms:
• Java
• Kotlin
• C/C++
• C#
• Node.js
• Python
• HTML, CSS, JavaScript
• PHP
• SQL

40. RESOURCES
• Resources can be found on the HackTT website at
https://hacktt.gov.tt/repository/
• What other resources do you require?

41. Q&A
Questions will be recorded and added to the Knowledge base of
the HackTT website with their respective answers.
https://hacktt.gov.tt/knowledge-base/

42. FIN