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- 1. THE RINK AT ROCKEFELLE R CENTER Ron Brown, Cristina Capriglione, Samantha Chung and Carly Hale
- 2. Event Venue & Information ■ The Rink at Rockefeller Center, located at 600, 5th Ave, New York, NY (The Rink at Rockefeller Center, n.d.). – The premise of the event is a fundraiser for a well respected charity featuring a world renown figure skater as the main attraction. – Government officials, celebrities will be in attendance and encompass various demographics of spectators. – Food service will be incorporated by celebrity chefs featuring action stations and local craft breweries to showcase a taste of New York. – A portion of the proceeds from food and beverage revenue will be donated to charity. – 3,000 people are expected in attendance.
- 3. Event Venue & Information – This scenario requires robust emergency plans for culinary operations, alcohol consumption, crowd control, fire prevention, active shooter, natural disasters and impending street closures. – It will require collaboration from many organizations including police, fire departments, and emergency medical services. – The event will be advertised both locally and nationally on several media outlets. – The figure skater who is performing will be the featured act as well as the charity sponsoring the event. – The media will not be privy to any celebrities who plan to be in attendance.
- 4. Event Venue & Information – Donation boxes for spectators will be strategically placed on the street level to contribute to this worthwhile charitable cause. – The safety and security of the performer, celebrities, guests, and the general public are of the upmost importance. – This plan will demonstrate our knowledge and learning objectives outlined by Professor Howe as Risk Managers for an event.
- 5. Contact List ■ On-site representation: – Local police department – Fire commissioner and fire department – Emergency medical transports – The risk manager of the Rockefeller Center ■ Contact for local hospitals ■ The Sea Grill & Rock Center Café – Each one must be in contact to keep this event running smoothly and safe
- 7. Alcohol ■ Alcohol consumption will occur at this event – The restaurant will serve beer, liquor and wine to the invited guests – The local craft brewery vendors will serve beer to the general public ■ We will set up a meeting with each business to talk about the potential risks of alcohol consumption – Every bartender and server working the event needs to be certified in handling alcohol (10 Tips to Safety Sell or Serve Alcohol at your Event, 2016)
- 8. Alcohol ■ There are specific requirements for each local craft brewery that are needed to participate at the event – Documentation of insurance, liquor license, certificate of each worker indicating they are trained to handle alcohol – There will only be 6-ounce pours and one beer per transaction ■ Extra security will be around the venue watching the guests and assisting in any situation ■ To prevent drunk driving, discounted Uber codes will be handed out throughout the venue to guests
- 9. Crowd control ■ Crowd control will be an important key factor in making this event successful ■ Due to the high profile guest list, many people will flock to this event – About 3,000 people people of the general public will be at the event, but they can only watch the performance from the upper level – Barriers will be set up to distinct guests from the lower and upper level (Health and Safety Executive, n.d.) – Security detail will be stationed at any access point between the lower and upper level to control the crowd
- 10. Crowd control ■ Trained ushers will be hired to help answer any questions the guests may have (Hurley, 2001) – Ushers will have headsets to communicate with each other, the event risk manager and event coordinator incase of an emergency ■ Besides law enforcement, we will hire extra security from a company that is fully researched (Hurley, 2001) – Security will be along the perimeter of venue and in zones within the venue
- 11. Active shooter ■ “An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and populated area, typically through the use of firearms” (U.S. Department of Homeland Security, n.d., para. 2). ■ All employees should be trained to know what they should do in case of an active shooter emergency. ■ The business should have a plan put in place that explains what to do in this type of emergency. – In a safe situation, people should evacuate the area. Local law enforcement should be called and be explained the situation. – In an unsafe situation, people should hide out in an area that can be locked and is out of view of the shooter.
- 12. Active shooter ■ The Rockefeller Ice Skating Rink has a few different areas people can go. – People can evacuate the Ice Rink and shops / restaurants in the surrounding area. – There are two restaurants and the skate house that people can hide out in. – There are two levels to the plaza, along with the restaurants and skate house, people can hide out in the stores. ■ It is very important for people to understand that they need to report anything that seems suspicious. ■ People also need to understand what to do during an active shooter emergency.
- 13. Shelter in place ■ Shelter in place means “selecting a small, interior room, with no or few windows, and taking refuge there” (American Red Cross, 2003, para. 1). ■ When sheltering in place all windows and doors should be kept locked at all times. Local law enforcement are the ones who will tell people when they can get out of shelter. ■ There are a few reasons why shelter in place could be required including a situation where chemical, biological, or radiological containments are released into the air or there is a dangerous person nearby. ■ Shelter in place is to maintain the safety of people. ■ For the Ice Rink, people should shelter in place on both levels. – Ice rink level – restaurants and rink house – Second level – nearby shops
- 14. fire ■ Fire prevention is an essential component when conducting a risk analysis of restaurants contained at Rockefeller Center. – As a risk manager fire prevention is of the upmost importance (Tarlow, 2002). – The Rock Center Café seating capacity is 140 and is open seven days a week serving breakfast, lunch, and dinner. – The Sea Grill can accommodate up to 150 people. The restaurant is open six days a week serving both lunch and dinner. – Each venue is permitted to serve alcohol, including beer, wine and liquor.
- 15. fire – The Rockefeller Center has established their own risk management protocols. – A meeting was established with their risk manager. This individual took our team on an extensive tour of the restaurants and surrounding area. – Sprinkler systems, smoke detectors, alarm panels and fire extinguishers were observed. Emergency exits were clearly marked and unobstructed. – Elevators would not be available for use if a fire occurred. – Professional staff received proper training in fire and safety procedures.
- 16. fire – The fire commissioner was notified of the event, and who several of the attendees would be in case there was a fire (Tarlow, 2002). – 20% of all restaurant fires occur by failing to properly clean kitchen equipment, such as grease traps, hood systems and ducts. It is important to monitor some systems daily and others two or three times annually (National Fire Protection Association, 2016). – All of the kitchen equipment would be inspected prior to the event – Our team accepted the fact we would pay for the inspection as a measure to potentially save lives (Tarlow, 2002). – Based on our walkthrough, conversation with key personnel, and internal analysis a plan was designed. The program was comparable to Rockefeller Centers
- 17. Natural disaster ■ Natural threats are not always foreseeable and are often labeled as acts of God (Tarlow, 2002) ■ Natural threats include: flooding, tornadoes, hurricanes, thunder and lightening storms, intense heat, winter storms, and extreme cold. ■ Action plan for extreme cold & Winter storms – The CDC recommends cold stress training for employees these include: – Information for prevention, the symptoms, monitoring symptoms, treatment, and proactive equipment (Natural Hazards) – We will also be providing a warm break area for employees, and indoor areas for guest. – One of the main risks for this event is hypothermia, we will also be providing warm beverages such as hot chocolate and tea.
- 19. References American Red Cross. (2003, February). Fact sheet on shelter in place. Retrieved from http://www.redcross.org/images/MEDIA_CustomProductCatalog/m4340182_shelterinpla ce.pdf Health and Safety Executive. (n.d). Crowd management. Retrieved from http://www.hse.uk/even t-safety/crowd-management.html Hurley, L. (2001, December 1). Facing the crowd: Crowd control issues. Retrieved from http://specialevents.com/fairsfestivals/facing-crowd-crowd-control-issues National Fire Protection Association. (2016). Retrieved from http://www.nfpa.org/ National Institute for Occupational Safety and Health. (2016, July 11). Retrieved from https://www.cdc.gov/niosh/topics/coldstress/coldrelatedillnesses.html Natural Hazards. (n.d). Retrieved from https://www.fema.gov/media-library-data/20130726- 1549-20490-4629/natural_hazards_1.pdf Rockefeller Center. (n.d.). Rockefeller Center Plaza Map. Retrieved from https://assets.tsstaticfiles.com/rockefellercenter/ui/1/downloads/StreetLevel%20Concours eLevel%20Combined.e20afe4a09de48478f1d4c3e9db5538e.pdf Tarlow, P.E. (2002). Event Risk Management & Safety. New York, NY: John Wiley & Sons 10 Tips to Safely Sell or Serve Alcohol at your Event. (2016). Retrieved from http://protectyournonprofit.com/safely-serve-alcohol/ The Rink at Rockefeller Center. (n.d.). Retrieved from https://therinkatrockcenter.com?utm_sour ce=googlemaps&utm_campaign=therinkatrockcenter&utm_medium=local U.S. Department of Homeland Security. (n.d.). Active shooter pocket card. Retrieved from http://www.hasc.org/sites/main/files/02_-_active_shooter_pocket_card.pdf
Editor's Notes
- The Rink at Rockefeller Center
- An emergency response plan is imperative for a particular event which has never been held at The Rink at Rockefeller Center before, located at 600, 5th Ave, New York, NY (The Rink at Rockefeller Center, n.d.). The premise of the event is a fundraiser for a well-respected charity. Government officials and local celebrities will be in attendance and encompass various demographics of spectators. The lower area of the rink is designated for all guests in attendance. The ice rink will feature a world renown figure skater performing a spectacular one-hour extravaganza. Food service will be incorporated by celebrity chefs encompassing several well-known area restaurants. Action stations will showcase a taste of New York and feature local craft breweries. A portion of the proceeds from food and beverage revenue will be donated to charity. The street level areas will be open to the general public, and 3000 people are expected in attendance.
- This scenario requires robust emergency plans for culinary operations, alcohol consumption, crowd control, security, fire prevention, active shooter, natural disasters and impending street closures. It will require collaboration from many organizations including police, fire departments, and emergency medical services (EMS). The event will be advertised both locally and nationally on several media outlets. The figure skater who is performing will be the featured act as well as the charity sponsoring the event. The media will not be privy to any celebrities who plan to be in attendance.
- Donation boxes for spectators will be strategically placed on the street level to contribute to this worthwhile charitable cause. The safety and security of the performer, celebrities, guests, and the general public are of the utmost importance. This plan will demonstrate our knowledge and learning objectives outlined by Professor Howe as Risk Managers for an event.
- The contact list for this event is quite lengthy. We will require constant communication with multiple department heads and on-site representation from the local police department the day of the event, as well a fire commissioner and fire department. They must be aware of the event to ensure a timely response for this significant of an event. With that, we will also require a contact with local hospitals to have emergency medical service and EMTs on site. This event is unlike any other at the Rockefeller Center so we will also need to be in contact with the Rockefeller Center risk manager who should be there for the entirety of the event, as well as any team members. Since we will be working with the local restaurants, it is important we have a contact with both The Sea Grill and The Rock Center Café. There are a lot of people involved to keep an event like this running smoothly and safely for everyone involved
- Emergency Action Plan. Elements of Risk.
- There will be alcohol consumption throughout this event. The restaurants will provide beer, liquor and wine for the invited guests and the local craft breweries will serve beer to the general public. We will set up a meeting with the restaurants and all the breweries attending to talk about what is expected of them and the potential risks that can occur such as alcohol consumption. We all agreed that every bartender and server working this event must be certified and trained in handling alcohol. This will help limit some risk. It is imperative that the employees are trained just in case a crisis might arise and they have to know how to handle the situation.
- The restaurants already have an established set of safety inspections that we do not need to worry as much about. However, for the local craft breweries that is a different case. All breweries must follow specific requirements to participate in the event and if they cannot then they are not allowed to sell their beer. The breweries must show documentation of insurance, liquor license and certification of each worker indicating they are trained in handling alcohol. They also are required to only do 6-ounce pours and only one beer per transaction is allowed. This will help the pace of the alcohol consumption by guests. Extra security will be around the venue watching guests to make sure they are okay and assist in any situation that they believe to be harmful in anyway, such as the potential of drunk driving. To help elevate this risk we are partnering with Uber and handing out discounted codes throughout the event so guests can use.
- Crowd control will be an important key factor in making this event successful. Due to the high profile guest list, many people will flock to this event. There is an estimated amount of 3,000 people of the general public attending. To control the crowd we have separated the upper and lower levels. The general public will stay on the upper level and watch the ice skating performance from there. The invited guests will have a more private showing of the performance on the lower level. To separate the levels we will put up barriers to prevent guests from going down the lower level. We will also have security detail stationed at any access point between the lower and upper level. They will help make sure no one tries to pass through and control the crowd.
- Another way we will control the crowd is hire trained ushers. These ushers will be walking around the event helping out any guest in need. The ushers are trained to answer questions about the venue and where they can watch, where specific things are such as the bathrooms, and questions about the event such as donation or the time of the performance. The ushers will have headsets that allow them to communicate with each other, the event risk manager and event coordinator in case of an emergency. They will be an extra set of eyes for the security detail. Besides law enforcement, we will hire extra security from a company that is fully researched. We will check their references from past events as well as check with law enforcement to get their opinion on this company. This security detail will be along the perimeter of the venue helping keep the crowd contained. They also will be in zones within the venue so they can focus specifically on an area.
- “An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and populated area, typically through the use of firearms”. For a business, all employees should be trained to know what they should do in case of an active shooter emergency. There should be a plan put in place that explains what people should do in this type of emergency. There are two different types of situations, either one that is safe or one that is unsafe. For a safe situation, people should evacuate the area. Local law enforcement should be called and be explained the situation. For an unsafe situation, people should hide out in an area that can be locked and is out of view of the shooter.
- When it comes to the Rockefeller Ice Skating Rink, there are a few different areas people can go. People can evacuate the Ice Rink and shops / restaurants in the surrounding area. There are two restaurants and the skate house that people can hide out in. The plaza has two levels which include shops in the upper level which people can hide out in, as well. It is very important for people to understand that they need to report anything that seems suspicious. Even if it wasn’t a big deal in the end, it was still smart to get local law enforcement to look into it and make sure the situation was safe. People also need to understand what to do during an active shooter emergency. If people do not know, then they are should ask or at least follow the rules if an active shooter were to ever happen.
- Shelter in place means “selecting a small, interior room, with no or few windows, and taking refuge there. All windows and doors should remain locked at all times. People may be required to shelter in place if there are containments in the air, such as chemical, biological, or radiological; which all could cause harm to people. Sheltering place is for the safety of people. For the Ice Skating Rink, there are a few different places that people could move to for shelter. On the lower level, which is the ice rink level, people could go to the restaurants and rink house. On the second level, which is where all the shops are located, people could go move to the nearby shops. Local law enforcement are the ones who will tell people when they can get out of shelter. If they have not said anything, then it is not safe to do so and people should stay right where they are.
- Fire prevention is an essential component when conducting a risk analysis of restaurants contained at the Rink at Rockefeller Center. As risk managers fire prevention is of the utmost importance (Tarlow, 2002). There are two restaurants located at Rockefeller Center. The Rock Center Café seating capacity is 140 and is open seven days a week serving breakfast, lunch, and dinner. The Sea Grill can accommodate up to 150 people. The restaurant is open six days a week serving both lunch and dinner. Each venue is permitted to serve alcohol, including beer, wine, and liquor.
- The Rock Center Café and the Sea Grill’s total seating capacity is 290 people. These restaurants are world renown and have served Chief Executive Officers (CEO) of prestigious companies and even past Presidents of the United States of America. Each restaurants professional staff is well versed through extensive training to provide exceptional service to celebrities at special event functions. The Rockefeller Center has established their own risk management protocols. Being assigned as the risk managers for this prestigious charity event is the highlight of our careers and honor for us. I organized a meeting with Rockefeller Center. It is imperative for our team to assess and discuss their existing fire procedures with Rockefeller Centers risk manager. When we met this individual, we took an extensive tour of the restaurants and the area surrounding them. If there were a fire at our ice skating charity event, this person would be my direct contact. While on tour we observed overhead sprinkler systems, smoke detectors, alarm panels, and fire extinguishers. The emergency exits were clearly marked and unobstructed. Several of the exits permitted a person to exit directly to the exterior of the rink. There are stairs and elevators located in each restaurant. The elevators would not be available for use if a fire occurred. The risk manager suggested the professional staff for both restaurants received proper training in fire safety procedures and had completed a drill recently. During our conversation, we asked if there were any biochemical hazards present. Our team observed furnishings on the walls, tables, chairs which may be flammable and realized we would have to accept some risk.
- The fire commissioner was notified of the event, and who several of the attendees would be in case there was a fire (Tarlow, 2002). We discussed issues which cause 20% percent of all restaurant fires. Failure to properly clean kitchen equipment, such as grease traps, hood systems, and ducts require regular inspections depending on their usage. It is important to monitor some systems daily and others two or three times annually (National Fire Protection Association, 2016). We requested all of the kitchen equipment inspected before the event, and we would review the results. Our team accepted the fact we would pay for the inspection as a prevention measure to potentially save lives (Tarlow, 2002). Based on our walkthrough, conversation with the key personnel, and internal analysis we designed a plan. The program was comparable to Rockefeller Center’s established guidelines.
- When planning such an extravagant event, it is crucial that we strive for a risk-free environment. Unfortunately, natural threats are not always foreseeable and are often labeled as acts of God (Tarlow, 2002). An event such as this one with celebrity performers, guests, and chefs; thousands of dollars will be invested. As the event risk managers, we would need to communicate with the event organizer on how to handle the political problems when considering to reschedule an event. In most cases, the risk management team desires to cancel and even where as event organizer are more willing to accept the risks (Tarlow, 2002). The natural threats include flooding, tornadoes, hurricanes, thunder and lightening storms, intense heat, winter storms, and extreme cold. These natural threats we believe are foreseeable so that we will be focusing our attention on severe weather and a possible snow storm for our action plan. The center for disease control and prevention recommends we provide cold stress training information about worker risk, prevention, symptoms, monitoring symptoms, treatment, and provocative equipment (National Institute for Occupational Safety and Health, 2016). We will supplement this with also providing warm areas for use during employee breaks as well as indoor areas for any attendees. We will also be providing warm liquids such as hot chocolate and tea; all proceeds will go to charity as well. The main risk for the cold temperatures is hypothermia, when a body temperature that is too low affects the brain, making the victim unable to think clearly or move well. This situation can be very dangerous, so it is essential there is trained staff on sight to notice these individuals.
- Thank You.
- References