Risk Management Plan: SLO Ice Arena

SLO Ice Arena
100 Madonna Rd.
San Luis Obispo, CA. 93405.
805-784-2410
Risk Management Plan
2012-2013

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Table of Contents
Step 1: Our Mission and Philosophy 3
Step 2: Needs Assessment 5
Step 3: Goals and Objectives 5
Step 4: Site and Facility Development 6
Step 5: Program Development 10
Step 6: Supervision 16
Step 7: Establishment of Safety Rules, Regulations, and Procedures 23
Step 8: Safety Inspections and Investigations 30
Step 9: Accident Reporting and Analysis 33
Step 10: Emergency Procedures 34
Step 11: Releases, Waivers, and Agreements to Participate 41
Step 12: Methods of Insuring Against Risk 42
Step 13: In-Service Training 43
Step 14: Public Relations 47
Step 15: Outside Specialists – Legal/Insurance 48
Step 16: Periodic Review 50
Appendix Table of Contents 54
Appendix 55

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Step 1: Our Mission and Philosophy
To: Employees of SLO Ice Arena
From: The SLO Ice Arena Corporate Board of Commissioners
Subject: Our Philosophy for Managing Risk
SLO Ice Arena exists to provide a state-of-the-art recreational facility where
figure skaters, hockey players, and recreational skaters alike can enjoy a safe, family-friendly,
and professionally managed environment. We are committed to providing our
facility at the highest level possible. We pledge to use only qualified and trained
employees in accord with the best and most reasonable standard of care possible. To that
end, we endorse the establishment and maintenance of an extensive program to manage
risk safely within our organization.
While we are committed to maintaining and providing a safe and healthy
environment for staff and users, there is an element of risk inherent in participating in any
ice-related activity. We expect users to acknowledge and appreciate this fact, and we
operate under the following policy:
Assumption of Individual Risk
All participants are required to sign a form stating assumption of risk (see
Appendix Form 1) before participating in any programs offered at SLO Ice Arena,
including public skating. SLO Ice Arena will not be held liable for any damages to
person or property (including injury and death) resulting from participation in any of its
programs, including but not limited to:
• private and group figure skating lessons and freestyle sessions
• private and group hockey lessons and games
• public skating
It is the responsibility of participants to understand and assume liability for the
risks and dangers inherent to ice-related sports and recreational activities. These risks
and dangers include, but are not limited to:
• minor injuries such as scratches, bruises, and sprains
• major injuries such as eye injury or loss of sight, joint or back sprains, strains,
breaks, concussions, severe cuts, head trauma, dismemberment, cardiac arrest,
partial or total paralysis and death
We recommend consulting a physician before participating in any of our programs or
events.

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General Facility Policies
In accordance with providing a safe, family-friendly, and professionally managed
environment, we have established several general facility policies that address those areas
which most greatly impact our users. We believe these policies will facilitate a safe
environment in which all users will be able to benefit from their recreational experiences.
• Distraction resulting from use of electronic devices during skating sessions can
result in injury. Therefore, it is our policy to prohibit use of cellphones, cameras,
iPads, and other electronic devices at any time on the ice. These devices are only
allowed outside the rink barriers; violators of this policy will be given one
warning, and will then be asked to leave the ice.
• SLO Ice Arena expects that individual and group users will clean up after
themselves and help maintain a safe, clean facility for everyone’s use and
enjoyment.
• Children not yet old enough to stand and walk on their own will not be allowed on
the ice. In order to prevent injuries, it is our policy to prohibit carrying infants
and toddlers on the ice.
• Parents are expected to supervise their children. Children under the age of twelve
must be accompanied by a parent or guardian in the facility. Children under the
age of seven must be accompanied by a parent or guardian on the ice.
• Two rink employees will be on the ice at all times to monitor skaters and ensure
safety. Anyone not following posted rules and policies will be given a
warning. Further violation will result in dismissal from the ice.
• We expect that all facility users will conduct themselves in a responsible, safe
manner. This means following the rules and policies posted on the rink boards, at
the rental counter, in the party room, and in the locker rooms.
• SLO Ice Arena is an ADA accessible facility. Wheelchairs and other personal
transportation devices are allowed in all areas of the facility. Wheelchairs are
allowed on the ice, and can access the rink via the Zamboni doors.
• Bikes, rollerblades, skateboards, and scooters are not allowed at any time in the
facility. Bike racks are provided outside for safe storage and user convenience.
• SLO Ice Arena will not be held responsible for the loss or theft of any personal
items.
• Food and drink is not allowed on the ice or in the locker rooms at any
time. Participants may have food and drink in the bleachers and in the lobby.
• SLO Ice Arena is a non-smoking facility. Smoking is prohibited in and around the
building. Violators will be asked to leave the premises immediately.
• Alcohol is not allowed anywhere on the property.
• Skates are not allowed on the bleachers.
• Bullying behavior by staff or participants, whether physical, mental, verbal, or
emotional, will not be tolerated at any time (see Appendix Forms 12-14 for
bullying and abuse report forms).

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Step 2: Needs Assessment
We have chosen to utilize the needs assessment chart (see Appendix Form 2)
provided in our book for the purpose of checking off steps as we complete them.
Step 3: Goals and Objectives
1. To develop a comprehensive risk-management plan that will encompass all
functioning and operations of SLO Ice Arena.
a. By the end of April 2013, secure policy direction from the rink
administrator regarding development of a risk management plan.
b. By May 2, 2013, appoint a risk management coordinator.
c. Inform the entire staff by May 4, 2013 of the development of a
comprehensive risk management plan.
2. To create a detailed plan that will reduce risk for employees, users, the
organization, and the facility.
a. By May 5, 2013 all potential facility and property hazards will be
identified.
b. By May 8, 2013 all SLO Ice Arena programs will be identified and added
to the risk management plan.
c. By May 11, 2013, we will develop a plan of supervision that meets a
reasonable standard of care for our organization.
d. By May 16, 2013, all safety rules and procedures will be established and
identified to regulate facility operations, maintenance, and programs.
e. By May 20, 2013, we will develop a routine, systematic method for safety
inspections and investigations.
f. By May 23, 2013, we will develop a system to report and appraise
accidents.
g. By May 25, 2013, we will develop a procedure for handling emergencies
and adapt it to all settings.
h. By May 27, 2013, we will select and develop waivers, releases, and
agreements to participate that are appropriate to the programs and services
we offer at the rink.
i. By May 28, 2013, we will identify methods of insuring appropriate to each
risk area that we have identified for our programs and facility.
j. By May 30, 2013, we will develop a comprehensive program of in-service
training for the entire staff, including administration, managers, and
volunteers.
k. By June 1, 2013, we will develop a public relations program to respond in
the case of severe accidents or death.
l. by June 2, 2013, we will contact and have competent legal insurance
counselors available.
m. By June 4, 2013, we will establish procedures and a timetable to review
our risk management plan and ensure that our facility is functioning at the
most reasonable standard of care possible.

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3. To implement our risk management plan.
a. By June 15, 2013, all current employees will have thoroughly read and
understood our risk management plan.
Step 4: Site and Facility Development
Core Product Areas
Ice Rink
• Ice thickness: Ice must be kept between 1 and 1.5 inches thick, enough to support
skaters’ weight and at the same time keep electrical costs at a minimum. Any
thinner and the ice is in danger of cracking, which can result in injury to skaters
and employees and financial loss to repair the surface. Ice must be checked once
per week by a trained staff member. Using a cordless drill and tape measure, the
employee will check the ice in several specified locations and record the findings
on the appropriate “Ice Thickness Chart” (see Appendix Form 3) (Sport Ngin,
2013). Any need for thinning or thickening can then be addressed by rink
maintenance staff before skaters take to the ice.
• Ice surface: Providing a smooth skating surface free of dents, holes, and bumps
that skaters may trip over requires that the ice be resurfaced after every 1 ½ hour
session. During resurfacing, to prevent staff or user injury, no one will be
allowed on the ice with the Zamboni except the Zamboni driver. To prevent
injury, rink entry gates must remain closed at all times while the Zamboni is on
the ice, and an employee should remain at the gate as an extra precaution to
prevent access to the rink. Gates should only be opened when the Zamboni has
left the ice, staff has finished inspecting the rink surface and patching holes, and
the Zamboni gate has been closed.
• Rink entry: Inadequate entry/exit points could result in injury in the event of an
emergency. Rink entry gates should remain open at all times that skaters are on
the ice in case the ice has to be evacuated.
• Bleacher safety hazards: If flooring surrounding the spectator area is not
rubberized, injury could result if someone falls off the bleachers. To reduce this
risk, ground around the seating area should be covered in well-maintained,
rubberized flooring. In addition, the guard on the top bleacher should be checked
annually to ensure it is safe and to prevent injury resulting from
malfunctioning. Rink users will not be allowed on the bleachers with skates, as it
creates too large of a risk for user safety.
• Air quality: If building ventilation is inadequate, Zamboni exhaust and other
chemicals could pose health risks for rink users. Proper ventilation is of utmost
importance in order to protect rink users and staff and ensure appropriate health
standards are being met. One of the easiest ways to keep a clean-air environment
is to keep back arena gates open to the outside when resurfacing the ice to
minimize the level of exhaust in the arena (Connecticut Department of Health,
2010).

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Air should also be monitored daily (see Appendix Form 4), to check the levels of
nitrogen dioxide and carbon monoxide, two toxic gases that pose health risks to
rink staff and users. To ensure proper ventilation, rink managers will consult an
HVAC engineer and local air quality official every month.
• Rink boards and netting: To prevent injury from stray hockey pucks, the rink is
surrounded by Plexiglas and netting.
Core Product Extension Areas
Skate Rental/Admission
• Unauthorized entry: The admissions office and rental area are to remained locked
during and after business hours to prevent theft of and injury from equipment.
• Wall-mounted fixtures: To prevent injury from falling fixtures, anything hung on
the walls of the admissions and rental area will be hung securely by our
maintenance staff.
Party Room
• Capacity: The party room will be monitored by a rink employee at all times to
ensure that the room is not over capacity as determined by fire safety standards.
• Wall-mounted fixtures: Anything hung on the walls of the party room will be
hung securely by our maintenance staff.
Snack Shack
• Theft: To prevent theft, the snack shack will remain locked any time a staff
member is not present.
• Health hazards: Broken packaging and open items pose health risks to
consumers. All items will be inspected before sale to ensure intact packaging.
Ancillary Areas
Parking Lot
• Tripping hazards: To prevent injury resulting from tripping, cracks in asphalt and
concrete will be repaired within two business days after discovery. All potential
hazards will be marked with yellow spray paint during each inspection.
• Security: To protect people coming and going from the facility and to discourage
trespassers, the parking lot is to be completely lit from one hour before sunset to
one hour after sunrise. The parking lot is under surveillance by multiple security
cameras.
• Wind: Any trashcans or movable parking lot items shall be secured in a
designated location to prevent unintended damage to people or property.

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Locker Rooms/Restrooms
• Theft: Broken lockers present the possibility of personal theft. To minimize this
risk, lockers will be serviced monthly, and signs will be posted in the locker
rooms encouraging users to report any issues they encounter. SLO Ice Arena
does not assume responsibility for theft in the locker rooms.
• Plumbing issues: Potential plumbing/mechanical issues could pose a long-term
financial commitment if not regularly maintenance. Plumbing and lighting in the
locker rooms and restrooms will be checked annually.
• Slip hazards: Walking on tile flooring in skates is potentially dangerous and
individuals are at risk of slipping and falling. To minimize risk of accident and
injury, tile flooring will be coated with a non-slip epoxy once every five years.
• Wall-mounted fixtures: Anything hung on the walls of the locker room and
restrooms will be hung securely by our maintenance staff.
Lobby
• Slip hazards: Non-rubberized flooring poses slipping risks to individuals walking
in skates. To minimize injuries from slipping and falling, floors in the lobby will
be made of a rubberized compound.
• Sharp edges: Metal bench edges can be sharp and pose a potential threat to young
children. To minimize risk of injury, all benches in the lobby will be made from
wood. The wood benches are to be waxed once per year to prevent slivers.
• Security: Any unattended items such as towels, backpacks, duffel bags, etc. could
be stolen, pose a security risk, or be a potential tripping hazard. They will be
immediately removed from the lobby by staff and placed in the lost and found.
• Wall-mounted fixtures: Anything hung on the walls of the lobby will be hung
securely by our maintenance staff.
Spectator Bleachers
• Security: Any unattended items such as towels, backpacks, duffel bags, etc. could
be stolen, pose a security risk, or be a potential tripping hazard. They will be
immediately removed from the lobby by staff and placed in the lost and found.
• Spectator safety: The seating area and bleachers will be checked annually by a
contracted company for structural flaws and to ensure that they are in accordance
with industry standards.
• Slip hazards: To prevent potential injury, bleachers are to have grip tape on all
walking surfaces.
• Sharp edges: All corners and edges shall be rounded or smoothed as to not pose a
safety hazard.

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General Facility Risks
• Flooring: All common, core product areas including the lobby, bleachers, and
party room must have appropriate flooring to ensure safe, non-slip surfaces for
participants to walk on with skates.
These areas should be covered with rolls of protective rubber flooring or rubber
tile flooring. Rubberized flooring is durable and low maintenance, reducing the
financial input required for upkeep in maintaining a safe environment for
users. While rubberized flooring is non-slip, if tripping or accidents do occur, the
elasticity of the rubber absorbs some of the impact from the fall and minimizes
risk and injury (Rubber Flooring Direct, n.d. a). Rubber floors should be mopped
and vacuumed to remove dirt and grit (Rubber Flooring Direct, n.d. b) to prevent
unnecessary damage to blades, which will lead to longer-lasting equipment and
less of a financial burden on the rink.
• Adequate signage: Appropriate directional and safety signage will remain posted
at all times around the facility. Warning signs will be posted outside and inside
the maintenance room and Zamboni room. To increase user safety, minimize
negative user behavior, and reduce the risk of injury, signs with rules for skating
and facility use will be posted at the rental counter, rink entrances, locker rooms,
lobby, and party room. Directional signs will also be posted in the lobby and at
the entrance to the arena to help direct new users to appropriate areas.
• Locks and keys: To prevent user and untrained employee access to dangerous
areas such as the maintenance room and Zamboni storage area, these rooms
should be kept locked at all times. Only qualified employees should have keys to
these areas.
Equipment and Mechanical Systems
Facility Equipment
• Poorly maintained equipment: Malfunctioning equipment including the
scoreboard and PA system poses financial risks to SLO Ice Arena. This
equipment will be operated by trained employees only, and will be checked
monthly to ensure smooth operation and avoid long-term issues and costly
replacements.
First Aid and Emergency Equipment
• First aid kits: To ensure quick response and minimize severity of injury in case of
emergency, a first aid kit will be available in core product and ancillary areas of
the facility: the rink, the rental counter, administrative offices, the mechanical
room, the party room, and the locker room. Employees will be aware of the
location and will be trained on how to properly use the kit. In the event of an
emergency where use of the kit is required, it will need to be replenished
appropriately at a later time.
• Emergency equipment: Emergency equipment including fire alarms, sprinklers,
PA systems, and emergency exit signs may malfunction from time to time.

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To ensure all emergency equipment is in proper working order, the equipment
will be serviced according to safety standards.
Electrical System
• Generators: In the event of electrical failure, SLO Ice Arena has two generators
available. These generators will provide sufficient energy to immediately power
the facility for two days to prevent financial loss from ice melting and to keep the
facility open for use.
Zamboni
• Zamboni access: To prevent user and unqualified employee access and potential
injury, the Zamboni must be kept in the locked Zamboni room; only employees
trained to operate the Zamboni should have keys for the room. Further precaution
includes posting clear, visible warning signs reinforcing the rules and danger of
using the Zamboni. No riders except the driver will be allowed on the Zamboni at
any time (Zamboni, n.d.).
• Zamboni blade: To ensure smooth, quality ice that minimizes the risk of user
injury, the Zamboni blade must be changed with caution, once per week, by a
certified maintenance employee (Sport Ngin, 2013).
Maintenance Room
• Rink refrigeration: The mechanical systems used to power and maintain the rink
and ice surface pose a health hazard to rink staff and users if not properly
maintained. The refrigeration system employs use of ammonia, a toxic chemical,
as the primary means of refrigerating the ice (Athletic Business Media Inc.,
2013). Leakage can result in exposure to the gas, which may cause a variety of
health risks and death. To protect the safety of staff and users, this system must
be regularly checked and maintained.
Security System
• Surveillance and alarms: In order to ensure a safe, secure facility, SLO Ice Arena
will use security cameras on the exterior of the facility and in all interior, public
areas. An alarm system is also installed on all windows, general access doors,
emergency exits, and garage doors to prevent theft and vandalism and minimize
security threats and resulting financial losses.
Step 5: Program Development
We, San Luis Obispo Ice Arena, hereby authorize our staff to offer figure skating
and hockey lessons, public skating and freestyle sessions, tournaments and competitions,
and parties and private rentals. Our number one priority is to deliver fun and meaningful
recreation and competitive programs in a safe, state of the art facility.

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The following policies outline SLO Ice Arena’s responsibilities as well as our
expectations of rink users who participate in any of the following programs and services:
Learn to Skate/figure skating lessons, hockey lessons, public skating sessions, freestyle
sessions, figure skating competitions, hockey games and tournaments, private parties and
groups, skate rentals, the Snack Shack, and special events. These policies are intended to
help us deliver quality recreational experiences at the most reasonable standard of care
possible.
Programs and Services
Learn to Skate/Figure Skating and Hockey Lessons
• To ensure skater safety, development, and enjoyment, lesson enrollment is limited
to ensure a ratio no greater than ten skaters to every instructor. Enrollment opens
three weeks before the first lesson.
• Before participating in lessons, individuals must register in person (see Appendix
Forms 5 and 6) at the rental counter or online at SLOskate.org. All required fees,
waivers, and agreements to participate (see Appendix Form 1) must be submitted
and filed by rink staff before participation in hockey or figure skating lessons.
• Enrollment in hockey and skating lessons is open to children three and
older. However, children younger than twelve must be accompanied by a parent
or guardian in the facility.
• Hockey lessons will be offered twice a week on Mondays and Wednesdays,
before the first and last public skating session of the day. Learn to Skate/figure
skating lessons will be follow the same schedule as hockey lessons, but will be
offered Tuesdays and Thursdays.
• Hockey and figure skates, as well as sticks, pucks, and protective equipment are
included in the cost of lessons and are available for use during the lesson, and
after during the following public skating session.
• Before lessons begin, skaters will be assessed to determine their skill level in
order for placement in the proper class level. This helps ensure skater safety as
well as increases learning and enjoyment.
• Lessons will last one hour, and will follow a basic schedule. The first ten minutes
will focus on off-ice stretching and warm-ups for education and safety. Thirty-five
minutes will be dedicated to instruction and drills. The remaining fifteen
minutes will be a private free-skating session for skaters to practice the skills
they’ve learned.
• All instructors have been certified by either the US Figure Skating Professional
Skaters Association (U.S. Figure Skating, 2010) or by USA Hockey. Instructors
have also received training in First Aid, CPR, and AED (see Appendix Form 11)
and have been thoroughly briefed on SLO Ice Arena’s risk management plan,
with emphasis on injury and accident prevention and response.

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• In the event of participant injury, parents, guardians, or participants can file a
claim with SLO Ice Arena. In accordance to California law, the parent, guardian,
or participant has two years from the time of the accident in which to file a claim
(LexisNexis, 2013).
• Participants are expected to be respectful of the instructor and other skaters and
should conduct themselves in a safe and responsible manner. Any skater that
chooses not to follow the rules or who acts in an unsafe manner that poses risk to
him/herself or other skaters will be given a warning. If the warning is not
followed, the skater will be asked to leave the ice.
• All participants or parents/guardians are asked to fill out an evaluation form (see
Appendix Form 7) that covers the instructor, program, safety, and general
satisfaction. SLO Ice Arena appreciates cooperation in filling out the evaluation
to help ensure delivery of the safest, most satisfactory programs possible.
Public Skating Sessions
• Two Ice Monitors will be on the ice at all times. These Ice Monitors will assist the
skaters, if needed, and maintain control on the ice.
• Before and after each 1 ½ hour public skating session, the ice will be
resurfaced. During this time, no one but the Zamboni driver is allowed on the
ice. Rink gates will remain closed until the Zamboni is off the ice and rink
employees have finished patching the ice and closed the Zamboni gates. At this
time, a rink supervisor will unlock the entry gate and skaters will be allowed on
the ice.
• No street shoes are allowed on the ice at any time.
• Any individual old enough to stand on his/her own will be allowed on the ice
during public skating sessions. Carrying infants or toddlers is prohibited.
• Skaters are expected to skate in the designated direction. Halfway through the
session, the direction will change and supervisors will instruct skaters to begin
skating in the other direction.
• Skating aids, as long as they are used appropriately and responsibly, are allowed
on the ice at all times. Individuals using skating aids for games or in ways
deemed dangerous to other skaters will be asked to return the aid to the rental
counter.
• Figure skating is only allowed in the center circle of the ice.
• Hockey sticks and pucks are not allowed during public sessions.
• Reckless behavior including weaving in and out of skaters, pushing, shoving, or
skating at high speeds will not be allowed during public sessions.
• No food, drink, gum, or smoking is allowed on the ice at any time.
• To ensure safety, all skaters must follow SLO Ice Arena’s Rules and Regulations
posted on the rink gates. Skaters are expected to follow the directions of the rink
supervisors, act responsibly, and remain aware of other skaters.
Competitions
• During competitions, the locker rooms will be open for skaters and coaches
only. Food and drink are not allowed in the locker rooms at any time.

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• Skaters will enter the ice from the side entrance of the rink. Only skaters,
coaches, rink employees and competition volunteers are allowed at this entrance.
• The ice will be resurfaced between each competition level warm-up session. No
skaters are allowed on the ice during resurfacing. Gates will be opened after the
Zamboni gates are closed.
• Thirty-minute practice sessions for each level will be held two hours before the
competition begins. Ten-minute warm-up sessions will be held before each level
of competition takes to the ice. During practice and warm-up sessions, the skater
whose music is playing has the right of way.
• Spectators are not allowed on the rink, near rink entrances, or in the locker room
at any time. They must stay in the lobby area or on the bleachers at all times
during the competition. Throwing flowers, stuffed animals, or other items onto
the ice after a program is prohibited.
• Phones, pagers, and other electronic devices must be silenced during the
competition. Flash photography is prohibited; use of cameras without flash, as
well as video cameras and other electronic devices is allowed in the bleachers and
lobby.
• Sale of club merchandise during competitions is allowed in the lobby. Vendors
(see Appendix Form 9) are responsible for their own tables, chairs, and signs, as
well as set-up and teardown.
• Coaches must provide the rink with their skaters’ music when they arrive for their
practice session. Two copies should be provided; they will be returned to the
coach at the end of the competition.
• Medals will be awarded in the lobby at the end of each competition level.
Hockey Games and Tournaments
• During pregame warm-ups and hockey games, only members of the team, the
coach, and referees will be allowed on the ice.
• Players are expected to conduct themselves with an attitude of
sportsmanship. Any violent or aggressive behavior will be addressed during the
game, and if serious enough, will result in removal from the game.
• Spectators, like players, are expected to conduct themselves with an attitude of
sportsmanship. Any individual violating this expectation will be given a
warning. If the individual does not respect the warning, he/she will be asked to
leave the bleachers.
• Spectators must stay in the bleacher area during the game. No one but the
coaches, referees, and players are allowed near the rink entrance or benches.
• Food and drink is not allowed on the player benches, with the exception of
water. Food and drink is allowed in the spectator bleachers.
Private Parties: Ice Rental and Party Room Use
SLO Ice Arena allows for ice rentals and also has a party room available for uses
that will enhance the SLO Ice Arena’s role as an essential community resource. Programs
scheduled in the party room must take place during regular rink hours.

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Facilities are scheduled on a first-come, first-serve basis and are approved by the rink
administrator. See Appendix Form 8 for our party room rental agreement.
The following are policies regarding use of private ice and the party room:
• Parties renting out the ice for personal use are expected to follow the same rules
that apply to public skating sessions.
• Parties must call SLO Ice Arena at least forty-eight hours in advance to reserve
the ice. Reservations for the rink are limited to 100 people; reservations for the
party room are limited to thirty people.
• The party room must be reserved at least two weeks in advance.
• The auxiliary manager on duty will designate an employee to check the party
room at least one hour prior to the arrival of any applicant group to make sure
everything is clean and in safe, operating condition.
• Private parties using the party room are expected to remove all trash and leave the
room as they found it.
• SLO Ice Arena is not responsible for any lost or stolen items.
• Private groups will be held responsible for their members on and off the ice.
• Private parties are allowed to bring their own food and drinks into the party
room. Plates, silverware, napkins, and other similar items will not be provided by
the rink.
• The party room may be rented for three hours at a time, or the equivalent of two
public skating sessions. The following table shows the prices for a three-hour
room rental. Time includes set-up and cleanup, both of which are the
responsibility of the group using the party room.
Non-Profits For-Profit Organizations Private use
$250 $350 $350
Additional 1 ½ sessions will be $25.00 per session.
• The room will not be available for rent during competitions, hockey games, or
freestyle sessions.
• The rink administrator reserves the right to approve or disapprove requests for the
use of its facilities. He/she may impose added restrictions as deemed appropriate
for a particular program or use.
• Permission to use the party room does not constitute SLO Ice Arena’s
endorsement of the policies, beliefs, or goals of the renting party. No
advertisements or publicity should indicate endorsement or sponsorship by the
SLO Ice Arena without prior approval of the rink administrator.
• Failure to observe policies regarding use of the party room may result in denial of
future use.
Freestyle Sessions
• The Golden Rule of being aware of your surroundings is always in effect.

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• No food or drinks allowed on the ice.
• Sitting on the boards is not allowed.
• Proper skating or exercise attire is required. No jeans, shorts, halter-tops or
exercise bras will be permitted.
• Long hair must be neatly tied back.
• Skate laces must be tucked in.
• Freestyle sessions are reserved for capable figure skaters that have passed their
preliminary tests.
• Each skater must sign in and pay the freestyle fee before each session. Colored
bracelets must be worn to indicate that you have paid.
• Lower level skaters must watch out for higher-level skaters.
• If a skater’s program music is playing, they have the right of way. If a session is
crowded, a staff member will act as program monitor. Each skater’s name will be
announced before their music is played.
• Skaters receiving private coaching have right of way after skaters practicing to
their music.
• Sportsmanlike behavior is expected among skaters and coaches. Inappropriate
behavior may result in dismissal from the ice.
Freestyle Sessions: Private Coaching
• All coaches must be certified by US Figure Skating and recognized by SLO Ice
Arena before they will be allowed to coach during freestyle sessions.
• All private coaches must submit coaching insurance to the ice arena before they
will be allowed to coach during freestyle sessions.
• Each coach must sign in and pay the freestyle session fee before each session.
• Private lessons may only be taught during designated freestyle sessions.
• Private coaches should, to the best of their knowledge, charge a fair rate while
taking into consideration their own qualifications.
Fundraisers and Merchandise Sales
• Fundraisers and merchandising must take place during normal business hours in
the lobby.
• Fundraisers and merchandising must be pre-approved by the rink administrator or
a rink manager.
• Any fundraising or merchandising must be scheduled at least one week prior to
the desired time.
• For vendors selling merchandise, SLO Ice Arena will receive ten percent of the
profits. See Appendix Form 9 for our Vendor Agreement.

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Step 6: Supervision
As established in our risk management philosophy, we believe in providing our
programs and services with the best standard of care possible. This requires
knowledgeable and adequate supervision in every program area.
To ensure proper supervision, our rink administrator and facility managers have
several crucial responsibilities:
• to ensure that all staff understands the purpose, objectives, and policies of SLO
Ice Arena
• to maintain healthy working relationships amongst staff and between staff and
managers
• to help formulate job descriptions and clearly communicate them to employees
• to evaluate staff and program progress on a monthly basis
• to identify the necessary staff-participant ratios for user safety and communicate
those ratios to the appropriate employees
• to guide staff to work cooperatively, be observant and sensitive, make appropriate
decisions, communicate effectively, react responsibly and appropriately, be
familiar with emergency procedures, know their surroundings, and be aware of
participants’ conditions. These qualities will be accomplished in our training
programs, detailed in Step 13: In-Service Training.
In order to fulfill these responsibilities, the rink and auxiliary managers will hold
weekly staff meetings. Attendance is mandatory. During staff meetings, managers will
provide updates on rink safety and maintenance and changes in program schedules and
policies. Instructors and coaches will be notified of special needs and conditions of any
program participants. In addition, a different safety issue or emergency procedure will be
presented and discussed to ensure employees are confident about and able to respond to
any issue that may arise while they are supervising rink users.
At the end of the staff meeting, employees will be given a chance to ask questions
and voice concerns. The opportunity to do so will achieve the managers’ responsibility
of maintaining healthy working relationships and clarifying policies, procedures, and job
descriptions for staff members.
Plans for Supervision
Ice Rink: Public Skating
1. During public skating sessions, there will be two Ice Monitors supervising skaters
at all times.
2. Before their first shift, Ice Monitors must complete appropriate training. They
must also be certified in CPR and First Aid; the rink manager must have
documentation of completion of training (see Appendix Form 12) as well as CPR
and First Aid certification (see Appendix Form 11).

17
3. Before their first shift, the rink manager must file proof of emergency training.
4. Before their first shift, Ice Monitors must understand and sign their job
description. This document will be filed appropriately by the rink manager.
5. Rink managers must conduct monthly performance evaluations (see Appendix
Form 10) of all Ice Monitors to ensure they are fulfilling all documented job
responsibilities and facilitating a safe skating environment.
6. Rink managers should ensure that appropriate emergency procedures are posted
around the rink. Ice Monitors are responsible for ensuring these procedures
remain posted and visible to all users.
7. Safety checklists will be readily available for the Ice Monitors regarding the
following:
a. Safe rink capacity: occupancy should not exceed 250 people
b. Rink safety: boards should be intact, rink entry gates should remain open, and
any large dents should be filled and bumps cleared
c. User behavior: users must skate in the specified direction, skaters should not
skate at excessive speeds or engage in reckless behavior, figure skating is only
allowed in the center circle of the ice
d. First aid kits: the Ice Monitor should have a first aid kit on hand, which should
be checked and replenished if needed before every session
Ice Rink: Figure Skating and Hockey Lessons
1. During figure skating and hockey lessons, as stated by national standards, there
will be no more than ten skaters to every instructor.
2. Before their first shift, instructors must complete appropriate training and be
certified either by the US Figure Skating Professional Skaters Association or USA
Hockey. They must also be certified in CPR and First Aid; the rink manager must
have documentation of completion of training (see Appendix Form 12), as well as
CPR, First Aid (see Appendix Form 11), and coaching certification.
3. Before their first shift, the rink manager must file proof of instructors’ emergency
training.
4. Before their first shift, instructors must understand and sign their job
description. This document will be filed appropriately by the rink manager.
Form 10) of all instructors to ensure they are fulfilling all documented job
responsibilities and facilitating a safe learning and skating environment.
around the rink. Instructors are responsible for ensuring lesson participants are
aware of these signs and that they remain posted and visible to all users.
7. Instructors should prepare, in writing, the lesson plans for each class. These
lesson plans should be approved by and filed with the rink manager.
8. Safety checklists will be readily available for the instructors regarding the
following:
a. Safe instructor-student ratio: should not exceed ten students to every instructor
b. Rink safety: boards should be intact, rink entry gates should remain open, and

18
c. Equipment: any rented equipment should be checked for safety before
supplied to skaters (this includes hockey sticks, pucks, skates, nets, and figure
skates)
d. User behavior: students must be respectful of the instructor and other skaters
e. First aid kits: each instructor should have a first aid kit on hand, which should
be checked and replenished if needed before every lesson
Ice Rink: Freestyle Sessions
1. During freestyle sessions, one Ice Monitor will be on duty to supervise skaters
and coaches.
2. Before their first shift, Ice Monitors must complete appropriate training and
coaches must be certified by the US Figure Skating Professional Skaters
Association. Both coaches and Ice Monitors must also be certified in CPR and
First Aid; the rink manager must have documentation of completion of training
(see Appendix Form 12), as well as CPR, First Aid (see Appendix Form 11), and
coaching certification.
3. Before their first shift/coaching session, the rink manager must file proof of Ice
Monitor and coaches’ emergency training.
4. Before their first shift/coaching session, Ice Monitors and coaches must
understand and sign their job description. These documents will be filed
appropriately by the rink manager.
Form 10) of all Ice Monitors and coaches to ensure they are fulfilling all
documented job responsibilities and facilitating a safe learning and skating
environment.
around the rink. Coaches are responsible for ensuring their students are aware of
these signs and that they remain posted and visible to all users.
7. Safety checklists will be readily available for the Ice Monitors and coaches
regarding the following:
a. Rink safety: boards should be intact, rink entry gates should remain open, and
b. User behavior: students must be respectful of coaches, the Ice Monitor, and
other skaters, the skater whose program music is playing has right of way
c. First aid kits: the Ice Monitor should have a first aid kit on hand, which should
be checked and replenished if needed before every session
Figure Skating Competitions
1. During figure skating competitions, the rink manager, the auxiliary manager, and
volunteers will be on duty. For direct supervision, two volunteers will be at the
check-in table, two volunteers will be at the rink entrance letting skaters on and
off the ice, and two volunteers will help with medals.

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2. Before their first shift, all volunteers must complete appropriate training and be
certified in CPR and First Aid; the rink manager must have documentation of
completion of training (see Appendix Form 12), as well as CPR and First Aid
certification (see Appendix Form 11).
3. Before their first shift, the rink manager must file proof of volunteers’ facility
emergency procedures training.
4. Rink managers are not required to conduct formal performance evaluations for
volunteers. They are, however, required to supervise volunteers at all times
during their shifts to ensure they are fulfilling their duties and acting in a safe and
responsible manner.
5. Rink managers should ensure that appropriate emergency procedures and rink
policies are posted around the rink, lobby, and locker room. Volunteers are
responsible for ensuring skaters and spectators follow these policies before,
during, and after the competition.
6. Safety checklists will be readily available for volunteers regarding the following:
a. Ice entry/exit procedures for skaters
b. Check-in procedures
c. Skater behavior: any skater exhibiting unsafe or unsportsmanlike behavior
should be dismissed from the ice by the rink manager
d. First aid kits: each volunteer station should have a first aid kit on hand, which
should be checked and replenished if needed before every competition
Hockey Games and Tournaments
1. During hockey games and tournaments, the rink manager and the auxiliary
manager will be on duty to supervise the games and ensure teams and coaches are
acting safe, responsibly, and with the spirit of sportsmanship.
2. Three additional staff members will be on hand to monitor spectators in the
bleachers and patrol the lobby.
3. Before their first shift, all staff members must complete appropriate training and
be certified in CPR and First Aid; the rink manager must have documentation of
completion of training (see Appendix Form 12), as well as CPR and First Aid
certification (see Appendix Form 11).
4. Before their first shift, the rink manager must file proof of employees’ facility
emergency procedures training.
Form 10) on each rink employee to ensure that they are adequately fulfilling their
duties and helping maintain a safe, healthy environment for spectators, players,
and coaches.
6. Rink managers should ensure that appropriate emergency procedures and rink
policies are posted around the rink, lobby, and locker room. Rink employees are
responsible for ensuring that spectators, players, and coaches follow these policies
before, during, and after the game or tournament.
7. Safety checklists will be readily available for staff members regarding the
following:
a. Rink safety: boards should be intact, rink entry gates should remain open, and

20
b. Spectator safety: bleachers should be inspected before and after every game
c. Coach, player, and spectator behavior: anyone exhibiting unsafe or
unsportsmanlike behavior should be dismissed from the ice by the rink
manager
d. First aid kits: each staff member and manager should have a first aid kit on
hand, which should be checked and replenished if needed before every
tournament
Lobby
1. During business hours, at least two rink employees will be on duty to supervise
skaters and spectators.
2. Before their first shift, employees must complete appropriate training. Employees
documentation of completion of training (see Appendix Form 12), as well as CPR
and First Aid (See Appendix Form 11).
3. Before their first shift, the auxiliary manager must file proof of employees’
emergency training.
4. Before their first shift, employees must understand and sign their job
description. These documents will be filed appropriately by the auxiliary
manager.
5. The auxiliary manager must conduct monthly performance evaluations (see
Appendix Form 10) of all rink employees to ensure they are fulfilling all
documented job responsibilities and facilitating a safe environment for skaters and
spectators.
6. The auxiliary manager should ensure that appropriate emergency procedures are
posted around the lobby. Employees are responsible for ensuring participants are
aware of these signs and that they remain posted and visible to all users.
7. Safety checklists will be readily available for employees regarding the following:
a. General safety policies: i.e., no scooters, bikes, or skateboards are allowed in
the lobby at any time, clean and clear flooring
b. User behavior: skaters and spectators must respect SLO Ice Arena’s policies
and the employees enforcing them
c. First aid kits: employees should be aware of the location of the first aid kit,
which should be checked and replenished if needed before opening every day
Party Room
1. While the party room is in use, one rink employee will be on duty to supervise
users.
and First Aid (see Appendix Form 11).
emergency training.

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manager.
documented job responsibilities and facilitating a safe environment for users.
6. The auxiliary manager should ensure that appropriate emergency procedures are
posted in the party room. Employees are responsible for ensuring users are aware
of these signs and that they remain posted and visible.
a. General safety policies: maximum capacity of 30 people
b. First aid kits: employees should be aware of the location of the first aid kit,
which should be checked and replenished if needed before opening every day.
Snack Shack
1. During business hours, two rink employees will staff the snack shack.
emergency training.
manager.
Appendix Form 10) of the rink employees to ensure they are fulfilling all
documented job responsibilities and operating the snack shack efficiently.
a. Food safety: all food should be inspected before sale to ensure intact
packaging
b. Security: manager must unlock and lock the Snack Shack before and after
every shift, employee must count money before and after every shift
c. First aid kits: employees should be aware of the location of the first aid
kit, which should be checked and replenished if needed before opening
every day.
Admissions and Skate Rental
1. During business hours, the auxiliary manager and one rink employee will staff the
admissions counter and skate rental.

22
emergency training.
manager.
documented job responsibilities and facilitating a safe environment for users.
a. Equipment safety: skates should be inspected for wear and tear before and
after rental, blades should be sharpened every month
b. Security: counter should be locked and unlocked before and after every shift,
money should be counted before and after every shift
c. First aid kits: employees should be aware of the location of the first aid kit,
which should be checked and replenished if needed before opening every day
Locker Rooms and Restrooms
1. During business hours, a custodial employee will check the locker rooms and
bathrooms every three hours for cleanliness.
2. Before their first shift, custodians must complete appropriate training; the rink
manager must have documentation of completion of training (see Appendix Form
12).
emergency training.
manager.
Appendix Form 10) of all rink custodians to ensure they are fulfilling all
documented job responsibilities and maintaining a safe and clean environment for
users.
a. Facility safety: when mopping, custodians must use “wet floor” signs,
bathrooms should be closed during cleaning
b. Security: locking mechanisms in lockers must be checked weekly to make
sure they work
c. Health safety: custodial cleaning substances must be stored safely in the
maintenance closet
d. Facility efficiency: check stock of toilet paper, soap, and paper towels daily

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Step 7: Establishment of Safety Rules, Regulations, and
Procedures
To ensure safe and efficient delivery of all our programs, we have established
rules, regulations, and procedures for each of our program areas. In addition to our own,
facility-specific policies, our rink and auxiliary managers will stay updated on current
national safety standards as specified by the US Figure Skating Association, USA
Hockey, and STAR (Serving The American Rinks) and revise rules, regulations, and
procedures as necessary. These changes will be communicated to our rink staff during
weekly meetings.
One of the most important components of safety rules, regulations, and
procedures is communicating them to users and employees through efficient, visible
signage. Rink rules and regulations, as well as safety and emergency procedures will be
posted in all areas of the facility: the rink, the rental/admission counter, the snack shack,
the lobby, the locker rooms/restrooms, the Zamboni storage room, and the mechanical
room. The auxiliary and rink managers will review these signs on a monthly basis for
currency and condition. Everyday, staff should also ensure that signage is visible at all
times.
Rules and regulations will be strictly enforced by managers and employees.
Anyone found in violation of facility rules will be given one warning. Another violation
will result in dismissal from the facility. SLO Ice Arena takes its rules and regulations
seriously in order to maintain a safe facility at all times.
The following establishes the rules, regulations, and procedures that SLO Ice
Arena has adopted in response to threats, emergencies, and general participant
safety. For additional policies regarding safe operations and program delivery, please see
Step 5: Program Development.
General Safety Rules and Regulations
• All employees will attend weekly staff meetings with the rink or auxiliary
manager to stay informed and updated on policies, safety procedures, any
changes, and other important information.
• All employees and volunteers of SLO Ice Arena are CPR and First Aid certified
(see Appendix Form 11) to ensure a safe environment for all guests.
• All employees and volunteers undergo thorough job/volunteer training and a
background check (see Appendix Form 20) before being hired or volunteering at
the rink.
• To ensure the safety of everyone in the facility, guests and employees are subject
to random security searches.
• All areas of the facility, excluding locker rooms and restrooms, are under
surveillance at all times.
• A security guard is on the premises during business hours.
• In case of a natural disaster or emergency, proper escape routes will be posted and
clearly visible throughout the facility.

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Weather and Natural Disasters
Wind
SLO Ice Arena is located on Madonna Road in San Luis Obispo, an area that
occasionally experiences high winds. Although rare, wind gusts in this area can cause
damage to both people and property. SLO Ice Arena has adopted the following rules,
regulations and procedures to help minimize damage to both people and property.
• The SLO Ice Arena auxiliary manager is responsible for following wind patterns
on a daily basis and making sure that employees are aware of any high wind
advisories.
• All items in the parking lot such as trashcans, lighting fixtures, and signs should
be properly secured and checked every year by our maintenance staff at the
direction of the auxiliary manager.
• A notice that customers are parking at their own risk should be clearly visible
upon entering the parking lot.
• In case of strong winds, all customers will be warned upon admission that their
vehicles may be subject to damage and that they are parking at their own risk.
• In situations in which wind has caused injury see Step 10: Emergency Procedures,
for the appropriate response.
• In situations in which wind has caused damage to property Step 9: Accident
Reporting, for the appropriate response.
Earthquakes
Our facility has been constructed to be earthquake safe. However, we still have a
rigorous earthquake policy in place that begins with training and preparedness to ensure
that staff is knowledgeable and able to respond in case of emergency.
Responsibilities of the Rink Managers:
• Ensure that employees know emergency procedures and the location of emergency
exits and alarms.
• Hold weekly staff meetings to discuss emergency procedures and the course of
action to be taken during emergencies.
• Encourage employees to reduce potential earthquake hazards by securing furniture,
heavy equipment, chemicals in the maintenance room, and facility decor.
We are also committed to pre-earthquake safety by ensuring proper emergency
supplies are on hand in each main area of the facility. Emergency supplies include:
• Basic first-aid kit and Red Cross first aid handbook. In addition, all employees are
required to be certified in First Aid, CPR, and AED use before being hired.
• Flashlight and portable battery operated radio for each manager
• Extra batteries

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For detailed emergency procedures in event of an earthquake, please see Step 10:
Emergency Procedures.
Societal Threats
SLO Ice Arena recognizes the possible threats presented by gangs and other
criminal activity, as well as other negative or threatening user behavior (see Appendix
Form 13 for Suspicious Behavior Report Form). We have a zero tolerance rule for any
activity that could be construed as criminal or gang related in nature. SLO Ice Arena is
committed to creating a safe, comfortable, and enjoyable experience for patrons. If an
actual crime, high or low severity, occurs, we have appropriate emergency response
procedures in place, provided in Step 10: Emergency procedures. However, our entire
staff will proactively intervene to prevent crimes from occurring and to support an
environment where all members and guests can enjoy the facilities and programs free
from the following behaviors:
• foul/abusive language or obscene gestures
• intoxication or other signs of impairment related to alcohol consumption or illegal
drug use
• any violent activity, including but not limited to fighting, taunting, or threatening
remarks or gestures
• horseplay posing safety risks to other rink users and staff
• mistreating of any equipment
• obscene or indecent clothing
• unsportsmanlike conduct
• possession of weapons, actual or implied
SLO Ice Arena also has an emergency procedure established for response to terror
threats. Please see Step 10: Emergency Procedures for more detail. Given the severity of
these threats, anyone found in violation of the above rules will be escorted from the
facility by the rink or auxiliary manager.
Threats to Children
SLO Ice Arena is fully committed to providing a safe, family-friendly facility for
use by children and adults alike. Because of this, we place extreme value on the safety of
minors and their ability to enjoy and use the facility with minimal risk. SLO Ice Arena
has the following policies in place regarding child safety.
Hiring and Firing
Employees and volunteers are an integral part of our facility, and many times
they interact on a one-to-one basis with participants.
105

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Inappropriate conduct of any sort - verbal, physical, mental, or emotional - with minors
will not be tolerated at any time.
• All employees and volunteers are required to undergo a thorough background
check before being hired.
• Monthly and yearly evaluations will be performed on all rink employees by their
respective managers.
• Staff is encouraged to report any instances of suspicious behavior to the rink
administrator, who will then be responsible for filing a report (see Appendix
Forms 13 and 15) with the authorities.
• Anyone suspected of inappropriate conduct regarding minors will be immediately
suspended and investigated. If it is determined that he or she is a threat to
participants, he or she will be immediately relieved of rink duties.
Bullying
Bullying (see Appendix Form 14) is a serious issue considered to be a threat to
the physical, mental, and emotional health of all participants, especially children. It will
not be tolerated at any time.
• If bullying behavior is exhibited by program participants, they will be given one
warning and a chance to improve behavior. Another violation will result in
immediate dismissal from the rink without a refund.
• If bullying behavior is exhibited by rink staff members, they will be given one
warning and a chance to improve their behavior. Another violation will result in
suspension and investigation into the issue.
Rink Safety
Maintenance
For detailed information on rink maintenance and inspection schedules and
checklists, please see Step 8: Safety Inspections and Investigations.
Programs
The following rules, regulations, and procedures address skater and spectator
conduct and safety, supervision and instruction, and registration and eligibility
requirements that will facilitate and maintain a safe rink environment for all users and
staff.

27
Please see Step 5: Program Development for the rules, regulations, and procedures that
address each of the following programs:
• Public Skating
• Figure Skating and Hockey Lessons
• Freestyle Sessions
• Hockey Games and Tournaments
• Competitions
Program Support Areas
Parking
• SLO Ice Arena is not responsible for theft or damages to any vehicles or property
in our parking lot.
• The parking lot has clearly marked handicapped spaces and all entrances/exits are
wheelchair accessible.
• If extra assistance is needed to enter and/or exit the facility, the rink user is
required to contact SLO Ice Arena prior to arrival so we can make proper
arrangements.
• The parking lot will be maintained with the most reasonable standard of care
possible, but if a guest notices any sort of hazard, they are encouraged to notify
staff immediately. The problem will be assessed and proper action taken right
away.
• To ensure facility and user safety and security, the parking lot will be fully lit
from sunset until 12:00 PM on a daily basis.
• SLO Ice Arena has 24-hour surveillance on the parking lot.
• Overnight parking is not permitted.
Lobby
The lobby is used by vendors, spectators, skaters, and staff. It requires daily
maintenance and supervision to ensure a safe environment and positive user behavior. At
least one employee will be stationed in the lobby area at all times during hours of
operation for the purposes of user assistance, emergency response, and general
supervision. The following policies apply to lobby use and operation:
• Food and drink is allowed in the lobby area.
• Spectators may use the lobby area free of charge to watch skaters on the ice.
• No smoking is allowed in the lobby at any time.
• SLO Ice Arena is not responsible for the loss or theft of any personal items left in
the lobby.
• The lobby is open for public use at any time during public skating sessions,
hockey games, competitions, and freestyle sessions. It will be closed to the public
during private bookings.
• No skateboards, roller skates, bikes, or scooters are allowed in the lobby.

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• No running is allowed.
• Possession of alcohol is prohibited.
• Possession of weapons is prohibited.
Locker Rooms
The locker rooms are a support area essential for all facility users. Lockers are
available for rent during public skating sessions. They are also used by hockey teams
during games and tournaments as well as skaters during competitions and ice shows.
Locker rooms require daily cleaning to meet health standards. Locker inspections
are also included on safety checklists (Step 8: Safety Inspections and Investigations) to
prevent damage to or theft of personal items.
It is the responsibility of the admissions office to make sure that all rink users are
aware of the locker room/restroom policies that are posted outside both the men’s and
women’s locker rooms/restrooms.
• Food and drink is not allowed at any time in the locker rooms.
• Smoking is prohibited in the locker rooms.
• Guests are encouraged to inspect their locker upon arrival and inform staff of any
problems with the locker.
• To reduce the risk of theft, all personal items must be stored completely in a
locker and secured with a lock. SLO Ice Arena is not responsible for the loss or
theft of any personal items.
• The locker rooms are open for public use at any time during public skating
sessions. It will be closed to the public during private bookings, freestyle
sessions, competitions, and tournaments.
• No skateboards, roller skates, bikes, or scooters are allowed in the locker rooms.
• Possession of alcohol is prohibited.
• Possession of weapons is prohibited.
• Locker rooms and restrooms will be checked every three hours by custodial staff
and will be cleaned daily.
• Lockers are for day use only and locks will be cut nighty to remove items and
clean out each locker. Items inside lockers as well as the locks must be removed
from lockers fifteen minutes prior to closing.
• Children 5 years and older are expected to use appropriate locker room and
restroom accompanied by a same sex adult.
• For privacy reasons, cell phones and other devices that have recording capabilities
is not permitted for use inside the locker rooms or restrooms.
Admissions, Skate Rental, and Snack Shack Safety
The admissions, skate rental, and snack shack area are is the first space a user will
encounter when entering SLO Ice Arena.

29
It must be well maintained to present a safe environment for staff and positive first
impression for users.
• The admissions and skate rental area and the Snack Shack will be unlocked and
locked before and after every shift. These areas are to remain locked after
business hours.
• Only qualified, trained staff members are allowed in these areas.
• The auxiliary manager and one rink employee will staff the admissions/skate
rental area at all times. Two rink employees will staff the snack shack at all
times.
• All food at the Snack Shack will be inspected to ensure intact packaging and
safety for consumption before sale.
• Cash registers will be locked and keys made available only to qualified, trained
employees and managers.
• Before rental, skates and equipment will be inspected for safety by a rink
employee. Upon return, skates and equipment will be cleaned and sanitized with
an industry approved cleaner. Equipment will be inspected for broken hooks,
excessive wear and tear, and chipped blades. Any skates requiring repair will be
set aside and repaired before being rented.
Mechanical and Zamboni Room Safety
The mechanical room and Zamboni room house important systems for
maintaining the safety and quality of the rink. Because of the risks associated with these
areas, they are only accessible to qualified and trained employees.
• The mechanical room and Zamboni room will be locked at all times, before,
during, and after business hours. Only trained maintenance employees and
Zamboni operators will be given keys to these areas.
• Warning signs will be posted both outside and inside the mechanical and Zamboni
storage rooms.
• An emergency alarm system will be installed in the mechanical room to detect
and warn of toxic chemical leaks associated with the mechanical refrigeration
component of rink maintenance.
Employee Treatment and Safety
While user safety is our number one priority, employee safety is also of utmost
concern at SLO Ice Arena. We work to maintain a safe, healthy, and rewarding working
atmosphere for all our staff members.
• All employees will receive thorough job training before their first shift.
• All employees will receive thorough training in emergency procedures to ensure
they are confident with and capable of carrying out emergency responses to
protect themselves, fellow staff, and users.
• Only qualified staff will be allowed to access the mechanical room, custodial
closet, and Zamboni storage room.

• Facility managers will ensure an area is never understaffed to protect employees
30
and users.
• Facility managers will examine workplace conditions on a monthly basis to make
sure they conform to applicable OSHA standards.
• Facility managers will ensure employees have and use safe tools and equipment
and properly maintain this equipment.
• SLO Ice Arena will make use of color codes, posters, labels or signs to warn
employees of potential hazards.
• Proper operating procedures will be communicated to employees during weekly
meetings so employees are aware of and follow safety and health requirements.
• Safety training will be provided in a clear and understandable manner.
• An OSHA poster will be placed in the admissions/rental area to inform employees
of their rights and responsibilities.
• SLO Ice Arena will report to the nearest OSHA office within 8 hours any fatal
accident or one that results in the hospitalization of three or more employees.
• SLO Ice Arena will maintain records of work-related injuries and illnesses.
• SLO Ice Arena will not discriminate against employees who exercise their rights
under the OSHA Act.
• SLO Ice Arena is an equal opportunity employer operating under Title VII of the
Civil Rights Act and will not discriminate during any point of the hiring or
employment process on the basis of age, gender, religion, abilities, or any other
factors.
• All employees will be evaluated on a regular basis at the same time to ensure they
are fulfilling their job duties in a safe and efficient manner.
Again, to ensure all of the above rules, regulations, and procedures are
communicated and observed, signs will be posted throughout the facility and reviewed on
a monthly basis by our auxiliary and rink managers. Any changes in accordance with
national safety standards will be taken into account and signs revised. SLO Ice Arena
considers safety to be a top priority and is committed to delivering programs and services
within a facility operating at the best, most reasonable standard of care possible. Because
of this, the rink administrator, facility managers, and all employees and volunteers will
strictly enforce our rules, regulations, and procedures on a one warning basis.
Step 8: Safety Inspections and Investigations
SLO Ice Arena acknowledges that its facility requires regular inspections and
maintenance to maintain a safe environment for employees and users. Copies of all
safety inspections and reports will be filed in the administrative office for safekeeping.
The rink and auxiliary manager are responsible for safety inspections in general
program areas. A qualified, contracted maintenance expert will conduct inspections
regarding the Zamboni and mechanical room. The following details what areas require
inspections and how frequently inspections must take place (see Appendix Form 16).

31
Daily
• Rink surface and environment (air quality): before opening
• Equipment (skates, aids, hockey sticks, etc.): before and after every use
• General program areas (cleanliness): throughout the business day
• Mechanical room (condition of refrigeration system): at the beginning and end of
every day
Weekly
• Lobby (flooring, seating)
• Rink surface (thickness)
• Rink boards and gates
• Zamboni (blade)
Monthly
• Ventilation
• Zamboni (exhaust levels)
• Spectator bleachers
• Facility equipment (P.A. system, scoreboard)
• Admissions/Skate Rental/Snack Shack
• Locker rooms
• Signage
• Wall-mounted fixtures
• Parking lot (lighting, surfaces, lines)
• Employee safety
Bi-annually
• Emergency alert systems (sirens, lights, and exit doors and signs)
• Emergency response support equipment (fire extinguishers, AED)
• Security system (surveillance, locks, and alarms)
Annually
• Spectator bleachers
• General facility maintenance (floors, plumbing, lighting)
Inspection Checklists
Daily
1. Ice surface free of dents and bumps
2. Air quality is measured and levels of nitrogen dioxide and carbon monoxide are
minimal and do not exceed safety standards
3. Rental skate blades, hooks, laces, and boots are clean and in good repair
4. Skating aids, hockey nets, pucks, and sticks are in good repair

32
5. All facility first aid kits are fully stocked
6. Flashlights, walkie-talkies, and extra batteries are available in every program
support and program delivery area
7. Lobby floor and entrance area are clean and unobstructed
8. Spills and puddles on floor are promptly cleared and marked until dry
9. Handrails are wiped down if slippery
10. Restroom floors are cleared of garbage and water
11. Emergency exits and signs are unobstructed
12. Flammable liquids are safely contained and stored away from potential sources of
ignition
13. Refrigeration system is functioning properly; no leaks or punctures in equipment
are visible
Weekly
1. Lobby seating and tables are stable and in good repair
2. Lobby floor is free of dents and other tripping hazards
3. Ice is appropriate thickness
4. Rink boards are sturdy and free of exposed nails and screws
5. Rink gates open and close easily
6. Rink gates are sturdy; locking mechanisms are functioning
7. Zamboni blade is changed by certified technician to maintain a safe, smooth ice
surface
Monthly
1. Facility managers will consult HVAC engineer and local air quality official to
ensure building ventilation is adequate for staff and user safety
2. Zamboni exhaust pollutant levels are safe
3. Zamboni is serviced
4. Zamboni lash valve is evaluated to make sure it is burning fuel properly
5. Bleachers are free of exposed nails and screws
6. Grip tape is new and present on all bleachers
7. P.A. system and scoreboard will be serviced by certified technician
8. Wall-mounted fixtures are hung safely and securely
9. Locks for admission/skate rental/snack shack are functioning properly
10. Lockers will be inspected to ensure that locking mechanisms are functioning
properly to prevent theft
11. Facility warning/informational/directional/emergency signs are posted in all
program and maintenance areas
12. Signs are current and visible
13. Lines in parking lot are clear and visible
14. Parking lot surface is well maintained and free of potholes and cracks
15. Lighting in parking lots is fully functioning
16. Rink managers will inspect work areas to ensure that they conform to OSHA
standards

33
Bi-annually
1. Fire and earthquake alarm systems are functioning properly
2. PA system is fully functioning
3. Emergency lighting works properly
4. Emergency exits open and close easily, and all exit signs are lit
5. Fire extinguishers are operational and AED works properly
6. Door and window locks are functioning
7. Surveillance cameras are in good condition
8. Security alarms are working properly
Annually
1. Bleachers are sturdy; barrier on top bleacher and railings are secured
2. Flooring in locker rooms and restrooms is non-slip and in good condition
3. Flooring in lobby and party room is in good condition
4. Plumbing and electricity is working in the restrooms, locker rooms, party room,
and lobby
Inspection schedules will be enforced by the rink administrator and fulfilling them
is an essential duty of the rink and auxiliary managers. In case of a frequently occurring
problem, the rink administrator will conduct a thorough investigation into the issue to
determine whether additional repair or replacement is required.
Reporting
In the event that a safety issue is identified during any inspection, it should be
reported immediately in written form (see Appendix Form 17). The report should be
addressed to the rink administrator and should include: what the issue is, where it is,
when it was identified, and why it needs to be addressed. The rink administrator will
then identify the appropriate course of action required to address the issue and file the
report in the administrative office as in-progress.
All safety issues are considered high priority and will be addressed
immediately. If repair is required, user and staff access will be prohibited during
repair. If the issue is rink-wide, the rink will be closed until it is addressed and
completely safe for users and staff.
After repair, the rink or auxiliary manager will move the report from in-progress
to complete, and the report will remain easily accessible for later review. In the case of a
repeat issue, the report should be referenced for the required course of action. If the issue
seems unusually common, the rink administrator will conduct an in-depth investigation to
determine whether a greater safety issue is behind the problem.

34
Step 9: Accident Reporting and Analysis
Reporting Accidents
The purpose of this policy is to establish a consistent means of recording
accident/incident investigation information in an emergency situation and prevent a
recurrence of the same or similar accidents. An accident report form (see Appendix Form
18) will be filed for any injury resulting from participation in lessons, activities, or events
held at or sponsored by SLO Ice Arena.
To minimize risk and ensure safety for all participants, SLO Ice Arena devotedly
follows an extensive risk management plan. All employees and volunteers have been
trained in First Aid and CPR and understand emergency procedures. In the event of
injury or emergency, we are prepared to call 911 and provide appropriate care until police
and/or medical assistance arrives.
If an accident is to occur at SLO Ice Arena, the following steps will be taken:
• Call 911 if there is serious bodily injury or significant property damage
• Notify a manager as soon as possible
• The manager should notify the rink administrator:
o immediately if there is serious bodily injury, or significant property
damage
o within 24 hours if no serious injury or significant property damage
occurred
For the written portion of the report:
The accident report form (see Appendix Form 18) should be filled out by the employee/
volunteer on the scene as soon as possible. The form MUST BE completed by an
employee or volunteer and filed with management within 48 hours of the accident (guests
are NOT to fill out report forms).
• Based upon the nature of the incident/accident, the rink administrator and
managers will investigate and may provide recommendations or request repairs,
notify insurers, etc.
Rink users should report emergency incidents and accidents by contacting SLO
Police Department or notifying rink management in non-emergency situations.
Management will follow up with appropriate procedure regarding the reported incident.
Step 10: Emergency Procedures
In the event of an emergency, SLO Ice Arena has implemented policies and
procedures regarding facility and employee safety and responses. In developing these
policies, we consulted with the local paramedics, hospital, police and fire department, and
EMTs to ensure that our plan is accurate and comprehensive.

35
To take extra precaution and ensure all employees and volunteers are
knowledgeable and capable of responding in the event of emergency, all part-time and
full-time staff and volunteers are required to present proof of First Aid and CPR
certification before being hired.
SLO Ice Arena also has first aid kits available in all areas of the facility: the
mechanical room, the skate rental/admission area, the Snack Shack, the party room, the
ice rink, the Zamboni room, and the locker rooms. During training, all employees should
be informed of the specific location of each first aid kit. The rink and auxiliary managers
are responsible for checking the first aid kits every day to make sure they are safe and
properly stocked. Included in every first aid kit is a sheet with the basic emergency
procedures SLO Ice Arena employees have been trained in and expected to follow.
General Evacuation Procedures
1. All employees and volunteers are trained in emergency evacuation procedures.
2. Emergency evacuation routes will be posted in all areas of the facility: locker
rooms, restrooms, the lobby, the party room, the rink, the Zamboni storage room,
the maintenance room, the Snack Shack, and the skate rental and admission
counter.
3. In the event of an emergency, the rink administrator or manager will immediately
call 911 and make an announcement over the P.A. system for all participants to
follow the direction of uniformed employees.
4. Employees should lead rink users to the emergency exits and proceed into the
parking lot, where they should calm users and keep them in one, contained area.
5. Before the last employee leaves the facility, all public areas should be quickly
checked to ensure no users are left behind.
General Injury Procedures
1. The first-responding employee will assess the situation and call 9-1-1 if
necessary.
a. If emergency assistance is required, provide the following information:
i. Identify yourself
ii. General information about the injury or situation
iii. What happened, how many people were involved
iv. Where you are: SLO Ice Arena
100 Madonna Road
San Luis Obispo, CA 93405
(805) 784-2410
v. A phone number for them to reach you
vi. Any additional information that may be requested
vii. *BE THE LAST TO HANG UP!*
2. The employee should provide first aid and CPR if necessary while waiting for
emergency assistance.
a. Note: Any staff member dealing with an open cut or wound MUST wear
latex gloves provided in all first aid kits.

36
3. When emergency assistance arrives, an employee will meet and direct the
ambulance.
4. The rink and auxiliary managers will control the injury site and deny access to
onlookers and excess care providers, etc.
5. Managers should assist EMS with care as directed.
6. The rink administrator should document the incident on an injury report as
detailed in Step 9: Accident Reporting and Investigations.
Chemical Spills and Maintenance Emergencies
In case of a chemical spill or toxic leak resulting from mechanical failure, SLO Ice Arena
has the following procedures in place:
1. A SLO Ice Arena certified maintenance technician should contact the
Environmental Health and Safety (EH&S) Department, which is responsible for
responding to chemical spills and leaks and overseeing cleanup. Contact number:
7-2273.
2. While waiting for EH&S, the maintenance technician will assess the magnitude of
spill or leak and the associated level of hazard. Before assessing the leak or spill,
the technician should be properly equipped with adequate personal protective
equipment and spill treatment materials.
3. The rink should be immediately evacuated according to general evacuation
procedures detailed at the beginning of Step 10: Emergency Procedures, if the
spill or leak is deemed hazardous to human health.
4. If EH&S finds the issue to be rink-wide, SLO Ice Arena will remain closed until
the facility is safe for use.
Natural Disasters
Earthquakes
In the event of an earthquake, the rink administrator (if present) or the auxiliary and rink
managers will be responsible for coordinating the emergency response.
1. If present, the rink administrator will make an announcement over the PA
system directing all individuals to follow the instruction of uniformed
employees until further notice. All skaters will also be asked to evacuate the
ice immediately. If the rink administrator is not present, the auxiliary manager
will be responsible for making this announcement.
2. Employees will immediately make their way to facility entrances/exits to
prevent people from dispersing. Most injuries occur from falling glass,
fixtures, plaster, bricks, debris, and electrical lines as people are leaving
buildings.
3. One ice rink monitor will be stationed at each of the two rink entries to control
the flow of and assist people as they leave the ice.

4. Rink staff should guide users to safe places against walls, inside doorways, and
under tables and benches. Staff should ensure people stay away from all glass
surfaces, including windows and mirrors.
5. Staff should be alert for injury. If someone is injured, the staff member should
37
follow the injury response policy under Step 10: Emergency Responses.
After an earthquake
1. Aftershocks may occur at any moment with nearly the same force as the
original quake. The rink administrator should make another announcement over
the PA system asking users to move cautiously and remain away from heavy
equipment, windows, and other hazards.
2. At this time, rink staff will continue to check for injuries and provide first aid,
and call 911 if necessary.
3. If any staff member or user detects gas or any foreign odors, rink staff should
not use any matches or candles. Staff should open windows, shut off power,
evacuate the building immediately according to general evacuation procedures
included at the beginning of Step 10: Emergency procedures, and report the
problem to authorities.
4. When it is deemed safe by authorities to leave the facility area, users will be
asked to go home. The facility will be inspected for damage and necessary
repair before re-opening for operation.
Fire
SLO Ice Arena is equipped with the most sophisticated fire prevention and alarm
system available, and fire sprinklers are located throughout the facility. We train all
employees using the following fire prevention plan.
Fire Prevention Plan:
1. Make sure all employees know the locations of fire extinguishers
2. Make sure all employees are able to use a fire extinguisher
3. Provide three feet around all electrical equipment, fire protection devices, and
heating equipment to reduce fire hazards
4. Store all flammable materials away from possible sources of ignition
In case of a fire, to ensure that staff and users are able to respond appropriately, a
sign with the following information will remain posted by every fire extinguisher,
emergency exit, and the women’s and men’s locker rooms:
1. In the event of a fire, follow the "RACE" procedure:
a. R: Remove anyone from immediate danger
b. A: Activate the building fire alarm system and call 911
c. C: Confine the fire by closing all windows and doors
d. E: Evacuate, leave the building

While we have taken every step possible to avoid fire hazards, we are aware that
it remains a possibility and have outlined an appropriate emergency response
procedure. The rink manager and the auxiliary manager are responsible for making sure
that all employees are aware of the procedure and are competent to perform in the event
of an emergency.
1. When the fire alarm sounds, the fire department is automatically notified, but the
38
following actions should be taken if possible.
a. Evacuate all customers immediately at the closest exit. Users with
physical impairments should be assisted first.
b. When leaving the building, close all windows and doors. This will stop the
spread of fire.
c. If you encounter smoke, drop down to the floor and stay low until you
reach the exit.
d. Meet in the parking lot at least 50 feet from building.
e. Corral customers and keep them in one designated area of the lot until
emergency assistance arrives.
f. Give first aid assistance as needed.
Societal Threats
Terror Threats
We believe it is important to have procedures in place that detail an appropriate
response in case of a bomb threat. Any threat will be taken extremely seriously to ensure
the safety of employees, customers and other innocent bystanders.
1. If a staff member receives a threatening call, he/she should keep the caller on the
line and obtain as much information as possible (such as accent, background
noise, and location of bomb, time set to explode, and who, what, when, where,
why).
2. The staff member should immediately notify the supervising manager.
3. The manager will call 911 immediately.
4. Managers and law enforcement officers will decide whether to evacuate the
facility.
5. In the case of an evacuation, the general evacuation policy at the beginning of
Step 10: Emergency Procedures, will be followed.
6. Police and the facility managers will conduct the room-to-room search for a
device.
If a suspected device or actual bomb is found:
1. Do not touch the suspected explosive device or bomb. Do not use a portable
phone or handheld radio/walkie-talkie in the building.

2. Evacuate the building immediately by using the general evacuation policy at the
39
beginning of Step 10: Emergency Procedures. Following the evacuation, the
rink managers should lock the facility to prevent any unauthorized entry.
3. Call the local police. Advise the authorities that an explosive device/bomb has
been found.
4. Wait for a trained explosive demolition team to examine and dispose of the
explosive device/bomb.
*Note: Do not announce that any evacuation is due to a bomb threat. Every precaution
should be taken to avoid panic, which could bring injury to staff and guests.
Abductions
In the case of child abduction, SLO Ice Arena will do everything possible to
ensure a safe return for the child. The purpose of this policy is to ensure that adequate
procedures are in place to:
• Facilitate the speedy return of the child to a place of safety
• Ensure that staff are deployed effectively to conduct a search and cooperate with
the police
• Ensure that staff is fully aware of their roles and responsibilities
• Ensure that the parents/family of an abducted child are kept fully informed of the
situation and are appropriately supported
Procedures are as follows:
1. If an abduction has occurred, facility managers should immediately call the
police.
2. Any staff witnessing the abduction should cooperate with the police and facility
managers will close off the facility until police have had a chance to investigate
and question rink users.
3. Facility managers will implement the public relations response plan detailed in
Step 14: Public Relations, to address the emergency.
Gun Threats
It is our policy to maintain a work environment that is safe for users and staff. To
do so, SLO Ice Arena is committed to a strong stand against firearms and weapons in the
work environment. All staff and users are prohibited from possessing firearms,
explosives, or weapons on the property. The only individuals authorized to bring such
weapons on the premises are law enforcement agencies.
1. In the event of a gun threat, a staff member should immediately call 911.
2. Nearby staff should attempt to clear the area around the gunman and evacuate as
many people as possible using the general evacuation procedure.

40
3. If a shooting occurs, staff should try to administer first aid if it does not present
further threat to rink users.
4. Facility managers should cooperate with police as soon as they arrive to protect
staff and rink users.
Organized Crime
Organized and/ or hate crime will not be tolerated to any extent. SLO Ice Arena
prohibits gang signs, symbols, or related attitudes in the facility. If any of these behaviors
are seen by SLO Ice Arena guests or staff, the individual will be asked to leave the arena
immediately and authorities will be notified. Federal law defines a hate crime as a
criminal act committed against someone because of that person’s race, religion, sexual
orientation, national origin, gender, or disability. Hate crimes can include assault,
vandalism of property, threats, and harassment. Not only do they cause emotional and
psychological harm, but they also can exacerbate racial, religious, or ethnic tensions in
the community. If employees witness or are victims of such a crime, the following steps
apply:
• Retain any information that you can about the incident and/ or the person being
accused (facial features, tattoos, photos, etc.)
• Report the crime immediately to the authorities, who will handle the situation
from there
Robbery
SLO Ice Arena employees are responsible for taking preventive measures to
reduce the likelihood of a robbery, including:
• Constantly remaining aware of their surroundings
• Carefully following facility entry and exit safety measures
• Observing, acting upon and reporting any unusual incidents and behavior
• Practicing safe cash-handling and transfer operations
• Not discussing personal and business issues with non-employees, including:
o Institution and employee information
o Physical layout of the arena’s offices
o Personal matters
o Details of cash- and document-handling procedures
o Security procedures
During a robbery, employees are responsible for taking appropriate measures to protect
themselves, users, and to assist a law enforcement agency by:
o Staying calm and obeying the suspect's orders exactly
o Asking permission to act before complying
o Doing exactly what the offender commands, including:
§ Repeating the commands back to the offender
§ Not making any comments that threaten the offender
§ Agreeing to do whatever the offender commands

§ Promising not to call the police
§ Remaining as the offender's contact person for the duration of the
41
incident
o Keeping his/her hands in plain view and avoiding rapid movements or
actions that may be misinterpreted
o Activating any alarms or cameras only when it is safe to do so
o Being observant concerning the physical details of the suspect
o Keeping any notes or other items received from or left behind by the
suspect, and remembering which areas of the facility were touched by the
suspect, if it's possible;
o Observing the suspect's direction of travel, number of accomplices and
their descriptions, and any other pertinent information
o Remembering that no employee is to act in any way that might endanger
his/her safety, or the safety of another person, including attempting to go
to the aid of another employee being robbed
If possible, staff members witnessing the robbery should attempt to clear the area
around the robber and should call 911 immediately. After a robbery, employees are
responsible for taking appropriate and timely measures to protect themselves and users
and to assist a law enforcement agency by:
• Locking and leaving the facility and moving to a safe location.
• Contacting the San Luis Obispo Police Department by a cellular or a landline
telephone and following any instructions from the dispatcher.
• Asking any witnesses to stay until the police arrive. Try to make them as
comfortable as possible while they wait.
• Protecting the crime scene. Do not allow anyone to touch anything that might be
considered evidence, and do not resume business until the police are finished.
• Use the Violent Incident Report (see Appendix Form 18) to record information
and share it with the police; then give it to your supervisor or employer.
• Referring all requests for interviews by the media to the law enforcement agency.
As noted in Step 16: Periodic Review, the rink administrator will review all
emergency procedures for currency and effectiveness every six months. He/she should
consult with the local police and fire department, hospital, paramedics, and emergency
squad personnel to make sure that our plans and procedures are comprehensive.
Step 11: Releases, Waivers, and Agreements to Participate
To ensure that SLO Ice Arena is protected from lawsuits, participants are required
to complete, sign, and date the “SLO Ice Arena’s Assumption of Risk and Release of
Liability Form” (see Appendix Form 1). This is important for protecting SLO Ice Arena
in the event of an accident and to prove that the participant was not forced onto the ice.
Participants who choose to not fill out the form properly will not be allowed to use the
facility or equipment.

42
SLO Ice Arena utilizes waivers and release forms to protect both the employees
and the participating guests. We want to ensure that our facility is in prime safety
conditions at all times and also that our staff is taking the proper precautions. All of our
forms are reviewed by the rink administrator and managers, as well as the Law Offices of
David G. Concannon, LLC.
All of our forms can be located at the front desk, as well as in a file cabinet the
management office. The employee working the front desk should have complete
understanding of each of these forms and know when each of the forms should be handed
out. Misuse of this authority may result in termination.
Annually, SLO Ice Arena and Law Offices of David G. Concannon, LLC will
review all documents in current use. We will discuss whether or not the language is
explicit enough and sufficient for our jurisdiction and if any revisions should be made.
We will also review the statute of limitations in our jurisdiction and if our documents are
deemed appropriate. No revisions or additions will be made without prior consultation of
the Law Offices of David G. Concannon, LLC.
Step 12: Methods of Insuring Against Risk
SLO Ice Arena’s method of insuring against potential risks and liabilities varies
according to the level of severity and frequency of these risks and liabilities. Below,
specific risks in the categories of facility, financial, personal, and program are identified
under the insurance method SLO Ice Arena has deemed appropriate.
Avoidance
The following risk was deemed high severity. To eliminate risk of injury
associated with alcohol consumption, alcohol is prohibited on the property.
• Alcohol usage: impairment could result in user injury or damage to the facility
Transfer
The following risks were deemed high severity, low frequency, meaning they
pose a large financial threat to our organization but do not occur on a regular basis. To
insure against these risks and liabilities, SLO Ice Arena has established a RinkGuard
insurance policy through Willis Programs. Please see Step 15: Outside Specialists, for
details on policy coverage.
• Inadequate ice thickness and quality: could result in user injury and financial loss
• Malfunctioning refrigeration system: poses a health hazard for users and staff
• Malfunctioning Zamboni (high levels of toxic exhaust): poses a health hazard for
users and staff
• Poor building ventilation and air quality: poses a health hazard for users and staff
• Electrical system failure: could result in financial loss
• Malfunctioning emergency response equipment (fire alarms and sprinklers): could
result in user injury
• Earthquakes: could result in user injury

Risk Management Plan: SLO Ice Arena

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