Before you can become a change agent. You need to develop your own capacity to embrace change. Embracing change begins with understanding how we process change. With that understanding you can develop a strategy to counter your own resistance to change. This process takes time and commitment.

1. Petra Learning LLC
Title: Embracing Change
Wednesday,April 23, 2014
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2. Embracing Change
 Remember the focus
 Listen for the connection / triggers
 Recognize the emotional reaction to
change
 Build the relationships
 Invest the time to communicate
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3. Why We Fear Change
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Death
Forcing a
letting go /
separation
Need to
restore a
sense of
security
Outsider
Bringing in
new people /
ideas
Need to
develop
community
Future
Uncertainty
creates
anxiety;
what’s next;
trust
Need to
provide
clarity
Chaos
Loss of
predictability
Need to
provide
order
Insignificance
Loss of voice
or authority
Need to
provide
respect and
meaning

4. How We Process Change
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Understanding
• Hearing
• Listening
Committing
• Believing
• Supporting
Engaging
• Changing
• Reinforcing
Frequent Open and Honest Communications

5. Making Change Stick
 WIIFM
 Invoke feelings / emotionally compelling
 Effective personal motivators
◦ Competitive forays
◦ Reality check
◦ Social networks
◦ Pain avoidance
 Ongoing messaging and reinforcement
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6. MoveYourself Along
"I see the opportunity in this change"
"I see the implications for me / us"
"I know why and what will change”
"I am being told about something"
"I will put myself at stake for this
change"
"I will act to achieve this change"
"I want to do it this new
way"
Change Presented
6

7. KnowWhatYour DealingWith
 Understand the amount of change (strategic, operational,
support )
 Understand the level of readiness (personal / emotional
and not just business)
 Have a Plan of Attack
◦ Provide appropriate assurances
◦ Equip them properly (training, coaching, etc.)
◦ Periodically check-in and evaluate progress
◦ Handle issues timely
◦ Communicate well / forego the email
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8. “KnowYourself”
Top-Five Challenges
1. ________________________
2. ________________________
3. ________________________
4. ________________________
5. ________________________
[What Do We DoTo Sabotage Ourselves]
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9. Know The Outside Barriers
 No or weak support system
 No commitment by leaders
 Unrealistic expectations of circle of
influence
 Others not letting go of the old ways of
doing things
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