Eman J. Abu Nahyah is seeking a position that utilizes her skills in software engineering and core banking systems. She has over 10 years of experience in positions involving card operations, internet banking, branch supervision, and system support. Her experience includes working with Oracle, Citrix, Linux, SQL, and Microsoft Office applications. She has a Bachelor's degree in Software Engineering.

1. Eman J. Abu NahyahEman J. Abu Nahyah
Curriculum VitaeCurriculum Vitae
Email: eman.jihad@hotmail.com
Mobile No.: 00966-507987073- Al Khobar - KSA
Objective:
I am looking forward to joining an established and reputable organization that would
effectively utilize my skills and offer a friendly and positive work environment with
opportunities of advancement where ambition and creation are the determinant keys for
success.
SUMMARY OF QUALIFICATIONS:
 Developing software solutions using ORCL analyses.
 Citrix system.
 Identified printer and scanner in system for core banking.
 Linux Operating System
 Installation releases, update system for core banking.
 Backup and batch mode.
 SQL statement.
 Development the system of core bank.
 Function of core banking system (define teller and give priorities, open and close account,
defined signatures, others).
 Good Knowledge in computer maintenance.
 Excellent in Microsoft office (word, power point, access).
 Excellent ability to learn new technologies and techniques.
EDUCATION:
2008 Bachelor's degree, Software Engineering
Al Isra University- Amman, Rating Excellent
2004 High School Al Benayat – Amman
WORK EXPERIENCES:
 December, 2012 – August, 2015: OTS COMPANY (Overseas Technology Solutions-bank
of Baghdad) Amman, Jordan.
Delivery Channels Officer.
Responsibilities:
1. Card Officer Operation
VISA Files Edit Package:
- Edit settlement summary report.
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2. - Daily funds transfer amount.
- Total transactions acquirer and total transactions issuer.
- Total amount acquirer and total amount issuer.
- Total Reimbursement fees.
- Total visa charges.
- Details Acquirer Transactions (Nationality, Currency)
- Details of total acquirer transactions (Chargeback, Representment,
RVRSL).
- Details of total Issuer Transactions (Chargeback, Representment, Reversal,
Refund, Purchase, ATMs).
SMS VISA Files:
- Audit every transaction from SMS Files and matching it from banks receive
transactions.
- Handling BOB Customer Dispute on non-BOB ATMs.
- Process dispute as the case.
Master Card Files Edit Package:
- Edit Settlement Summary Report.
- Total transactions Acquirer
- Total amount Acquirer.
- Total Fees.
- Details of total Acquirer Transactions (Chargeback, Representment,
Reversal).
- Process if there are CHB or REP as the case.
SMS MASTER FILES
- Audit every transaction from SMS Files and matching it from Banks
receives transactions.
- Make monthly settlement for VISA AND MASTER.
2. INTERNET BANKING OPERATOR:
- Creat new user for this services.
- Add functions to every internet banking customers to use this services.
- Reset pin if the customer enter wrong pin more than three time.
- Delete users.
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3. - Edite functions.
- making transfer salary and internal transfer using IB
3. BRANCHES SUPERVISOR:
- Monitor branches transactions.
- Transaction from H.O to branch and from branch to H.O.
- Branches mode (Batch, Offline, Online).
- Solve branch problem (lock, undelivered trx,etc..).
4. MIS OFFICER:
- Good Experience Sap Businesses Object (BI, Universe, CMC and Info
view).
- Generate a new report as Businesses Requirement for ex:-
(LC,LG,TRANSFER,INWARD,OUTWARDE,WITHRD TRX ,DEPOSET
TRX,FACILITY …etc) using Info view report and SQL Queries.
- Update exist reports.
 September, 2011-november 2012: AL-Etmad Company for exchange financial, Amman,
Jordan.
IT Officer:
Responsibilities:
1. Make bank transfers.
2. IT support for exchange financial system.
3. Auditor.
 April 2008 – May 2011 : AL-SAWN (Warka Bank for Investment and Finance),
Amman, Jordan
IT Department- SYSTEM SUPPORT.
Responsibilities:
1. Identified printer and scanner in system for core banking.
2. Work on citrix system
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4. 3. Work on Linux.
4. Installation releases, update system for core banking system.
5. Make backup and batch mode on core banking system.
6. Update function of banking system and define teller, give priorities, open and close
account, defined signatures, others.
7. Development the system of bank.
8. Make SQL statement.
9. Good Knowledge in use ftp /telnet order.
COURSES:
Course Date earned Name of institution
ORACLE10G(DB,PLSQL,FORM,REPORT) Oct, 2007
ITCC TRAINING
A+ 2007
ISRA UNIVERSITY
LANGUAGES
 Arabic: (Native Language)
 English: Intermediate.
PERSONAL DETAILS:
 Birth Date: 27 November 1986.
 Gender: female.
 Nationality: Jordan.
 Marital status: Married.
REFRENCES:
Mohammad Al Khlailah: Tel.: 00962796913300
Ahmad Kiswani: Tel.: 00962796067721
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