Email writing and types of messages

1. E mail writing and types
of messages

2. Good news message
 Message which contain positive news and efficient response from the reader.
 Commonly delivering these messages are very convenient because they
contain the objectives that comfort the reader and leave a pleasant impact.
 It is also called as positive news or soft news.
 For example, Thank you message, congratulatory message, acceptance
message

3. Bad news message
 Form of message that convey negative and unpleasant information which is
likely to disappoint, or upset a reader.
 It is also called as hard news or negative message.
 A bad news message conventionally begins with a neutral or positive buffer
statement before introducing the negative or unpleasant information.
 Buffer statement is used at the beginning of the correspondence to cushion
the impact or reduce the severity of message.

4. Email writing
 Electronic mail is commonly referred as E mail.
 It is written just like memos and letters. Primary difference is the method of
transmitting the message. All are useful in business communication.
 E mail messages are sent through internet.
 Use of e mail is quick, easy and in expensive.

5.  Use the correct address.
 Use greetings. It can be formal or informal according to the level of receiver.
 Use subject line
 Limit the length and topic of e mail
 E mail messages are supposed to be brief.
 25 lines are the maximum limit of an e mail.
 Information overload have a negative impact on the productivity of an e mail

6.  Focus on the tone of your mail .
 Don’t use all capital letter.
 Type your name at the end of your message.
 Check spelling and grammar mistakes.
 Do not send confidential information.
 Send information through E mail according to your company policy.
 It is a common courtesy to ask permission before sending a large
attachments.