2. Email etiquette refers to the principles of behaviour that
one should use when writing or answering email
messages.
It is the code of conduct for email communication
Email etiquette depends upon to whom we are writing –
– Friends,Relatives,partners,customers,superior or
subordinates.
Professionals must follow email etiquette in their
communication because it is a form of communication
which is a reflection of senders and responders
3. Reasons for implementing email
Etiquette in an organization
o Professionalism
o Efficiency
o Protection from liability
Dos and Don’ts
Before compose
1.Identify the relevance
a. Identify the purpose of the message
4. b. Focus on objective
c. Focus on content
2.To line
3.Cc line
4. Bcc line
5. Subject line
6.Salutations
7.Content
8.Tone
9.Language
6. Dos
1.Be concise and to the point
2.Write in a positive tone
3.Address all the questions
4.Write about a single subject
5.Use proper spelling. Rammer and punctuation
6. Read the email message before send it
7.Provide all supporting information
8.Keep language gender neutral
7. 9. Use active instead of passive
10. Avoid using URGENT and IMPORTANT
11.Use proper structure and layout
12.Keep flaming under control
13.Add disclaimers to in emails
DON’TS
1.Check your inbox before you leave office
2.Donot use emails to discuss confidential information
3. Never respond if you are upset
4.Don’t attach unnecessary files
8. 5.Don’t forget to attach documents
6.Never use sarcasm or rude jokes
7.Don’t send emotional emails
8.Don’t write in CAPITALS
9.Don’t overuse Reply to all
10.Don’t use abbreviations
