Identifying and Repairing Communication Gaps - Eleanor Feldman Barbera, PhD, “Dr El”, The Savvy Resident's Guide
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Identifying and Repairing Communication Gaps - Presentation delivered by Eleanor Feldman Barbera, PhD, “Dr El”, Author, The Savvy Resident's Guide at the marcus evans Long-term Care & Senior Living CXO Summit Feb 2015 at the Ritz-Carlton, Marina del Rey, Loas Angeles CA
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Identifying and Repairing Communication Gaps - Eleanor Feldman Barbera, PhD, “Dr El”, The Savvy Resident's Guide
- 1. Id tif i d R i iIdentifying and Repairing Communication Gaps E L E A N O R F E L D M A N B A R B E R A P H D Communication Gaps E L E A N O R F E L D M A N B A R B E R A , P H D MyBetterNursingHome.com
- 4. Problems Rehospitalizationsp Staff turnover Poor coordination of care MyBetterNursingHome.com
- 5. Residents/Families Often the only consistent team membery Educate them about their job Free! MyBetterNursingHome.com
- 6. How do we educate residents & families? Info in the lobby/libraryy y Savvy Resident’s Guide Orientation about how to advocate for themselves/loved ones Resident council/Family council Welcoming committee of experienced, trained residents/families Resident/family workshops on various topics Referrals to community organizations Train staff to listen to residents and families MyBetterNursingHome.com
- 8. Communication between staff members Paging systems EMR Common challenges: Between facilities Shift changes Medical follow-upsp Solution: Checklists Eden Alternative (group office, neighborhood director) MyBetterNursingHome.com
- 9. Death Related to turnover of new employeesp y Address death during orientation Provide senior staff support Hospice/Palliative Care Educate staff in generalEducate staff in general Trained point people Policies/Procedures MyBetterNursingHome.com
- 10. Takeaway Resident/Family involvementy Breaking down departmental silos (Eden Alternative) Addressing deathg Using checklists in areas of complexity MyBetterNursingHome.com
- 11. Eleanor Feldman Barbera, PhD MyBetterNursingHome.comy g Twitter: @DrEl DrEl@mybetternursinghome.com@ y g Available on Amazon: MyBetterNursingHome.com