2. Emotional Intelligence
/əˈmōSH(ə)n(ə)l inˈteləjəns/
: your ability to recognize and understand emotions in yourself and
others, and your ability to use this awareness to manage your behavior
and relationships.
Drs. Travis Bradberry and Jean Greaves
Emotional Intelligence 2.0
12. Self-Awareness Strategy
• Observe the ripple effect from your emotions
• Visit your values
• Check yourself
• Know who and what pushes your buttons
• Stop and ask yourself why you do the things you do
• Seek feedback
14. Self-Management Strategies
• Take control of your self-talk
• Count to ten
• Smile and laugh more
• Learn a valuable lesson from everyone you encounter
16. Social Awareness Strategies
• Greet people by name
• Watch body language
• Live in the moment
• Practice the art of listening
• Step into their shoes
17.
18. Relationship Management Strategies
•Be open and curious
•Take feedback well
•Build trust
•Acknowledge the other person’s feelings
•Tackle a tough conversation
•Remember the little things that pack a punch
19. Increase your EI
Research shows that people improve their EI most
when the following conditions are present:
• They have a strong motivation to learn or change
• They practice new behaviors consistently
• They seek feedback on their own behavior
Editor's Notes
EQ – what differentiates our expertise and personality.
This illustrates the EI competency framework – including the 4 quadrants of EI.
Self-awareness = understanding yourself
Self-management = knowing how to manage your emotions and behaviors
Social awareness = ability to understand others
Relationship Management = how you manage relationships with others
Self-awareness is a foundational skill; when you have it, self-awareness makes the other EI skills much easier to use. As your self-awareness increases so does your satisfaction with life. An important part of being self-aware is knowing your strengths – research shows that successful people know their own strengths, use them to their fullest extent, and know how they impact other people.
Self-management is what happens when you act – or do not act. Success comes to those who can put their needs on hold and continually manage their tendencies. Self-management = self-control, trustworthiness, conscientiousness, adaptability, achievement orientation, initiative. Why is self-management important?
As the first component of social competence – social awareness is a foundational skill. Your ability to recognize and understand others’ opinions—and the emotions that come with them—is critical to the quality of your relationships. Putting yourself in the other person’s shoes—taking the time to really understand his or her point of view, whether you agree with it or not—is what social awareness is all about. Social awareness ensures you stay focused and absorb critical information. Listening & observing are the most important elements.
People who manage relationships well are able to see the benefit of connecting with many different people, even those they are not fond of. Solid relationships are something that should be sought and cherished. They are the result of how you understand people, how you treat them, and the history you share. RM poses the greatest challenge during times of stress. Some of the most challenging and stressful situations people face are at work.
