Presentation of Case Study in International Conference of National Project Dobrá Sprava December 2015

1. Effective CAF
User Journey

2. Hello!
I am here in behalf of Palmela
Municipality.

3. 1.
Council Presentation
Let’s start with the geography

4. You can find us in Portugal

5. • Palmela - is the municipality with the largest area
– about 465 km2
In the metropolitan area of Lisbon…

6. …It is located in the Setubal Peninsula
• and is part of the following natural areas:
▫ Tagus-Sado estuaries
▫ Sado Estuary Natural Reserve
▫

7. Administratively
The municipality is divided into 4
civil parishes :
 Palmela – Council seat and the
Administrative center;
 Pinhal Novo – Urban area, more
dynamic;
 Quinta do Anjo - Characterized by
its natural heritage coexisting with
strong industrial components;
 - Territories
with rural characteristics.

8. “Visit us.
Let yourself Be Conquered

9. 2.
Municipality Presentation
Overview of our organization

10. The democratic organization
Local Authorities
Municipalities Parishes
Municipal
Assembly
(deliberative organ)
Municipality
(executive organ)
Parish
Assembly
(deliberative
organ)
Parish Councils
(executive organ)

11. Municipality Competencies
Rural and Urban
Equipment
Transport and
communications
(Infrastructures)
Heritage, Culture
and Science
Territorial and
Urban Planning
External
Cooperation
Environment and
Basic Sanitation

12. Municipality Competencies
Social Action
and Health
Social Housing
Promotion of development Civil Protection
Consumer DefenseEducation Energy
Leisure and Sport

13. Organizational Structure

14. CAF Journey
Every journey starts with small steps..

15. AMRS
(Association of Municipalities
of Setubal area)
Since 2000 promotes an
Quality Prize for Public
Service, based on Caf
criteria.
Values the quality and
innovation of the projects
in local government
More than 10 years of CAF experience
Palmela Municipality
has presented teams and
projects in almost every
edition, and been recognized
with various awards

16. Education and Social
Intervention Department
In 2010 the municipality
wanted to introduce CAF
process in Organic Units
and Education and Social
Intervention Department
came forward as
groundbreaking

17. 3.
Self-Assessment Process
How we did it

18. Our process was “easy”
The
decision
Self-
Assessment
Process
Improvement
Plan

19. Decision to do self-assessment project
• Proposal between Quality Team and ESID
• Approved by the President
Communication of the self-assessment
project
• Meeting with all ESID workers to explain and
prepare
• ESID has 101 workers:
• Headquarters: 41
• Working in schools: 60
The
decision

20. “Do it because you want to and
not because you have to

21. Constitution of self-assessment group
• Top Management, middle management, technical
and administrative workers (13 total)
Training of the self-assessment group
• 11 sessions
Self-
Assessment
Process

22. Self–assessment
• +/- 11 sessions
Communication of the self-assessment
report
• Meeting with all ESID workers to explain results
Self-
Assessment
Process

23. Results
Self-
Assessment
Process
N.º CRITERIA TOTAL
1 Leadership 67,2
2 Strategy & Planning 60,3
3 People 60,9
4 Partnerships & Resources 69,8
5 Processes 61,4
6 Citizen/ Customer-oriented Results 28
7 People Results 25
8 Social Responsibility Results 45
9 Key Performance Results 31
TOTAL
(sum of the criteria scores)
448,6

24. (16 sug)
(11 sug)
(8 sug)
(13 sug)
(11 sug)
(2 sug)
(3 sug)
(3 sug)
(3 sug)
Results
Self-
Assessment
Process
We collect 70 suggestions to improve our performance.

25. “Don't wait for tomorrow
what you can do today

26. Implemented Actions:
Self-
Assessment
Process
People
Surveys
Key
processes
redefinition
Standards
review
2º Position -
Quality Prize

27. Creation and Communication of the
Improvement Plan
• +/- 3 sessions
Implementation and Monitoring
• 5 monitoring sessions
Evaluation and planning
further actions
Improvement
Plan

28. Implemented Actions:
Improvement
Plan
Evaluate what is
posted on the
internet
Evaluate news tools
for assessment
(questionnaires, surveys,
focus group, … )
Coordination
and integration Key
processes
Evaluate the tools
adopted for
management of
projects

29. The cherry on top…
Receiving the recognition
of Effective Caf User
Coordinated by the Directorate-
General for Administration and
Public Employment (DGAEP),
which is our National Organiser

30. 4.
The Future

31. Repeat the process…
The
decision
Self-
Assessment
Process
Improvement
Plan

33. Thanks!
Any questions?
Credits: Presentation template by SlidesCarnival