The purpose of this study is about the influence of knowledge management strategies and
innovation can enhance organizational performance. This research was conducted on the electrical railroad
(KRL), a land transportation mode operated by PT. KCJ (Commuter KAI Jabodetabek) Indonesia. The variables
of study are operated by the dimensions of knowledge management strategy (codification and personalization),
innovation (process and product) and organizational performance by using balanced scorecard indicators,
namely financial perspective, customer perspective, internal business process perspective, and learning and
growth process perspective. Analysis Data were used SEM-PLS with vadility test and reliability test and
hypotheses tested using path coefficients. The results of the study shown that knowledge management strategies
influence to innovation on organizational performance on PT. Commuter Line (Jabodetabek) Indonesia.
This document discusses a study that examined how different aspects of strategic competitiveness influence competitive advantage in the private sector in Iraq's Kurdistan region. The researchers assessed four dimensions of strategic competitiveness (competitive strategies, innovation culture, managerial ethics, and innovative ideas) and their impact on competitive advantage. A survey was administered to employees at various banks, with 112 complete responses. The findings indicated that all four dimensions had a statistically significant positive impact on competitive advantage. Specifically, competitive strategies, skills and competencies, entrepreneurial thinking, and innovative ideas influenced competitive advantage at the 5% significance level.
Knowledge management and organizational innovation sjbssCharlesUgwuegbu
This document summarizes a study that investigated the effect of knowledge management on organizational innovation. It discusses knowledge management variables like knowledge acquisition, sharing, and application and organizational innovation variables like technical and administrative innovation. The study was conducted among 30 staff members at CAMILA OIL LTD in Nigeria. Regression analysis revealed that knowledge application, acquisition, and sharing significantly affect technical and administrative innovation. It concludes that investment in knowledge management and innovation is critical for organizations to gain competitive advantage. The study recommends organizations establish knowledge storage policies and procedures to document both successful and unsuccessful experiences.
This document discusses a study that examines how centralized HR capabilities and decentralized control mechanisms in HR shared service centers (HR SSCs) interact to create value for business units. The study found that:
1) The use of formal control mechanisms (e.g. contracts) by business units relates negatively to perceived HR shared service value, but this relationship becomes positive when mediated by informal control mechanisms (e.g. trust) and operational HR capabilities.
2) The dynamic capabilities of HR SSCs relate positively to perceived value, but only indirectly by improving HR SSCs' operational capabilities.
3) Previous studies examined capabilities and control independently, but this study shows how they interrelate to explain perceived value of HR shared
This document summarizes a research study that assessed key factors for establishing knowledge management in hospitals in Isfahan, Iran. The study examined the relationship between organizational culture, knowledge processes, information technology, and knowledge management establishment. A survey was administered to 300 hospital staff. The results showed that organizational culture, knowledge processes, and information technology all had a significant positive impact on knowledge management establishment. Organizational culture was found to promote participation and a sense of belonging, while knowledge processes and information technology facilitated knowledge sharing and management. The study concluded that considering these key factors can help to successfully establish knowledge management in organizations.
KNOWLEDGE SHARING, INNOVATION AND FIRM PERFORMANCE: EVIDENCE FROM TURKEYMesut DOĞAN
- The document analyzes the relationship between knowledge sharing, innovation, and firm performance based on a survey of 150 high-tech companies in Turkey.
- The results show that innovation speed and quality positively impact both operational and financial performance, and that explicit and tacit knowledge sharing also positively impact firm performance.
- Innovation encompasses new products, processes, and applications that can create competitive advantages by encouraging creativity and synergies within companies.
Knowledge sharing innovation_and_firm_performance_evidence_from_turkeyMesut DOĞAN
The aim of this study is to determine relationship between knowledge sharing, innovation and firm performance. In the current study, a survey was conducted on a total of 150 high-tech companies operating in Istanbul, Ankara and Antalya. In the analysis results, it is seen that innovation speed and quality affect both the operational and financial performance of firms. In other words, as innovation speed and quality increase, so does the operational and financial performance of firms. Another important finding obtained in the current study is that explicit knowledge sharing, and tacit knowledge sharing have a positive effect on firm performance. A high level of innovation encompasses new products, processes or applications in most company activities. As a result, innovation can create a competitive advantage by creating synergy in the activities of companies and encourage creativity. Keywords: Innovation Speed and Quality, Explicit and Tacit Knowledge Sharing, Firm Performance
JEL Classification: L25, O31, O33
THE IMPACT OF KNOWLEDGE MANAGEMENT ON ACHIEVING INSTITUTIONAL EXCELLENCE: THE...IJDKP
This study aims to examine the impact of knowledge management on institutionalexcellence in the General Coordinator of the Governorates in the Kingdom of Bahrain. The researchersutilized a combined measure of the four-dimensional knowledge management standards (knowledge generation, knowledge storage, knowledge sharing, and application of knowledge) and the measurement of institutional excellence (culture of excellence, leadership excellence and human skills) to achieve the aim of the study.
The study used a questionnaire survey to collect data and distribute 162 questionnaires which were selected randomly. A regression analysis was utilized to analyze the collected data. Results reveal that the most significant dimensions of knowledge management in relation to institutional excellence were the application of knowledge (0.781), knowledge generation (0.684), while human skills is the most important element of institutional excellence in relation to knowledge management. Further, the knowledge storage was the most significant knowledge management component with an average of 3.655.
Findings reveals that Knowledge collection and storage is conducted at a very advanced level in Bahrain. Bahrain utilizes an extensive database on its population and actively collects and stores data at all levels. For instance, the ID that is carried by all residents in Bahrain (CPR) has all the relevant data on the holder and is updated regularly. Also, the use of e-banking and marketing is widely used by the government, business organizations, NGOs and the vast majority of residences in Bahrain.
Knowledge transfer mechanisms in service business acquisitionsMiia Kosonen
This document discusses knowledge transfer mechanisms in service business acquisitions. It begins with an introduction that knowledge transfer is important for using resources efficiently and transferring best practices. The document then reviews literature on knowledge transfer mechanisms and the specifics of knowledge transfer in services and acquisitions.
The document presents a qualitative study of knowledge transfer mechanisms in one business-to-business service firm that had acquired four other firms. Six knowledge transfer mechanisms were identified: 1) an acquisition management team, 2) unit managers, 3) formal training, 4) "rooming-in", 5) e-communication, and 6) a codified database. These were further classified into management-, learning-, and technology-related mechanisms.
The
This document discusses a study that examined how different aspects of strategic competitiveness influence competitive advantage in the private sector in Iraq's Kurdistan region. The researchers assessed four dimensions of strategic competitiveness (competitive strategies, innovation culture, managerial ethics, and innovative ideas) and their impact on competitive advantage. A survey was administered to employees at various banks, with 112 complete responses. The findings indicated that all four dimensions had a statistically significant positive impact on competitive advantage. Specifically, competitive strategies, skills and competencies, entrepreneurial thinking, and innovative ideas influenced competitive advantage at the 5% significance level.
Knowledge management and organizational innovation sjbssCharlesUgwuegbu
This document summarizes a study that investigated the effect of knowledge management on organizational innovation. It discusses knowledge management variables like knowledge acquisition, sharing, and application and organizational innovation variables like technical and administrative innovation. The study was conducted among 30 staff members at CAMILA OIL LTD in Nigeria. Regression analysis revealed that knowledge application, acquisition, and sharing significantly affect technical and administrative innovation. It concludes that investment in knowledge management and innovation is critical for organizations to gain competitive advantage. The study recommends organizations establish knowledge storage policies and procedures to document both successful and unsuccessful experiences.
This document discusses a study that examines how centralized HR capabilities and decentralized control mechanisms in HR shared service centers (HR SSCs) interact to create value for business units. The study found that:
1) The use of formal control mechanisms (e.g. contracts) by business units relates negatively to perceived HR shared service value, but this relationship becomes positive when mediated by informal control mechanisms (e.g. trust) and operational HR capabilities.
2) The dynamic capabilities of HR SSCs relate positively to perceived value, but only indirectly by improving HR SSCs' operational capabilities.
3) Previous studies examined capabilities and control independently, but this study shows how they interrelate to explain perceived value of HR shared
This document summarizes a research study that assessed key factors for establishing knowledge management in hospitals in Isfahan, Iran. The study examined the relationship between organizational culture, knowledge processes, information technology, and knowledge management establishment. A survey was administered to 300 hospital staff. The results showed that organizational culture, knowledge processes, and information technology all had a significant positive impact on knowledge management establishment. Organizational culture was found to promote participation and a sense of belonging, while knowledge processes and information technology facilitated knowledge sharing and management. The study concluded that considering these key factors can help to successfully establish knowledge management in organizations.
KNOWLEDGE SHARING, INNOVATION AND FIRM PERFORMANCE: EVIDENCE FROM TURKEYMesut DOĞAN
- The document analyzes the relationship between knowledge sharing, innovation, and firm performance based on a survey of 150 high-tech companies in Turkey.
- The results show that innovation speed and quality positively impact both operational and financial performance, and that explicit and tacit knowledge sharing also positively impact firm performance.
- Innovation encompasses new products, processes, and applications that can create competitive advantages by encouraging creativity and synergies within companies.
Knowledge sharing innovation_and_firm_performance_evidence_from_turkeyMesut DOĞAN
The aim of this study is to determine relationship between knowledge sharing, innovation and firm performance. In the current study, a survey was conducted on a total of 150 high-tech companies operating in Istanbul, Ankara and Antalya. In the analysis results, it is seen that innovation speed and quality affect both the operational and financial performance of firms. In other words, as innovation speed and quality increase, so does the operational and financial performance of firms. Another important finding obtained in the current study is that explicit knowledge sharing, and tacit knowledge sharing have a positive effect on firm performance. A high level of innovation encompasses new products, processes or applications in most company activities. As a result, innovation can create a competitive advantage by creating synergy in the activities of companies and encourage creativity. Keywords: Innovation Speed and Quality, Explicit and Tacit Knowledge Sharing, Firm Performance
JEL Classification: L25, O31, O33
THE IMPACT OF KNOWLEDGE MANAGEMENT ON ACHIEVING INSTITUTIONAL EXCELLENCE: THE...IJDKP
This study aims to examine the impact of knowledge management on institutionalexcellence in the General Coordinator of the Governorates in the Kingdom of Bahrain. The researchersutilized a combined measure of the four-dimensional knowledge management standards (knowledge generation, knowledge storage, knowledge sharing, and application of knowledge) and the measurement of institutional excellence (culture of excellence, leadership excellence and human skills) to achieve the aim of the study.
The study used a questionnaire survey to collect data and distribute 162 questionnaires which were selected randomly. A regression analysis was utilized to analyze the collected data. Results reveal that the most significant dimensions of knowledge management in relation to institutional excellence were the application of knowledge (0.781), knowledge generation (0.684), while human skills is the most important element of institutional excellence in relation to knowledge management. Further, the knowledge storage was the most significant knowledge management component with an average of 3.655.
Findings reveals that Knowledge collection and storage is conducted at a very advanced level in Bahrain. Bahrain utilizes an extensive database on its population and actively collects and stores data at all levels. For instance, the ID that is carried by all residents in Bahrain (CPR) has all the relevant data on the holder and is updated regularly. Also, the use of e-banking and marketing is widely used by the government, business organizations, NGOs and the vast majority of residences in Bahrain.
Knowledge transfer mechanisms in service business acquisitionsMiia Kosonen
This document discusses knowledge transfer mechanisms in service business acquisitions. It begins with an introduction that knowledge transfer is important for using resources efficiently and transferring best practices. The document then reviews literature on knowledge transfer mechanisms and the specifics of knowledge transfer in services and acquisitions.
The document presents a qualitative study of knowledge transfer mechanisms in one business-to-business service firm that had acquired four other firms. Six knowledge transfer mechanisms were identified: 1) an acquisition management team, 2) unit managers, 3) formal training, 4) "rooming-in", 5) e-communication, and 6) a codified database. These were further classified into management-, learning-, and technology-related mechanisms.
The
Role of Humanitarian Logistics Management Practices on Performance of Humanit...AkashSharma618775
Humanitarian Logistics is a very important cluster of activities during emergencies due to natural or
man-made disasters in an effort to prevent loss of lives and property. However, the subject is not well researched
compared to the business logistics in profit making organizations where profit is their main reason of existence.
The main objective of this study was to examine the role of humanitarian logistics management practices on
performance of humanitarian organizations in Kenya. A case of United Nation World Food Program Kenya with
the following specific objectives of the study: to examine the role of transport management on performance of
humanitarian organizations in Kenya, to evaluate the role of inventory management on performance of
humanitarian organizations in Kenya,to examine the role of order processing on performance of humanitarian
organizations in Kenya,and to establish the influence of information flow on performance of humanitarian
organizations in Kenya. The study adopted a cross sectional survey. The target population of this study was 270
employees from United Nation World Food Programme. A semi- structured questionnaire was administered
through the e-mail survey and hand delivery. Secondary data was obtained from both published and unpublished
records. The questionnaire was tested for validity and reliability. Both quantitative and qualitative techniques
were used to analyses the data with the assistance of SPSS software program version 25. The study found that both
transport management practices, Inventory management practices, order processing and information flow as
humanitarian logistics management practices had significant role on performance of humanitarian organizations
in Kenya. A case of United Nation World Food Program Kenya hence the study recommended that managers in
the humanitarian organisations in Kenya should include humanitarian logistics management practices in their
strategic plan and in particular investment in transport management practices, Inventory management practices,
order processing and information flow which may make it easy to bring about innovation in the organisation and
good information sharing to both suppliers and clients.
Knowledge Management: A Literature ReviewOlivia Moran
Is technology the key critical factor, which determines the success or failure of a
Knowledge Management (KM) implementation initiative? Are there other factors,
which contribute to its success or failure?
KM is concerned with sharing and managing information. People need to be seen as
the primary key to its success, as they play a very crucial role. People hold substantial
amounts of information and they need to be encouraged to share it. Technology is
available to support knowledge sharing, but this does not mean that people will
automatically give it up.
This paper examines the human element of knowledge management
Knowledge transfer mechanisms and service business acquisitionsMiia Kosonen
This document discusses critical factors related to inter-organizational knowledge transfer in service business acquisitions. It identifies different types of knowledge that must be transferred, including both tacit and explicit knowledge about internal systems, processes, and culture as well as external client knowledge. A key challenge is transferring tacit, human-bound knowledge between organizations with different "knowledge cultures". Critical factors include differences in communication patterns and modes of sharing knowledge between acquirer and acquired firms, ensuring employees have time and support to properly interpret and internalize new information, and addressing challenges in transferring tacit client relationship knowledge.
Strategic impact of knowledge management and organizational learning on the p...Alexander Decker
This document summarizes a study that investigated the impact of knowledge management and organizational learning on the perceived performance of selected banks in Oyo State, Nigeria. The study aimed to determine the relationship between variables like knowledge acquisition, distribution, and interpretation, as well as organizational learning strategies, on bank performance. It developed four hypotheses to test these relationships and predict performance. The study found that knowledge management and organizational learning variables positively impacted bank performance. It concluded that banks need to effectively manage knowledge and embrace learning to improve performance and gain competitive advantage.
The document proposes a framework called customer process management (CPM) for using customer-related data to create value for customers. CPM was developed through action research projects with industry and government and analysis of case studies. It suggests steps a service provider can take to help customers improve processes and create more value by using data related to their own processes, similar to how business process management uses company data. The framework views individual customer processes as targets that can be measured and improved using relevant customer data, taking a perspective like studies on manufacturing and business processes.
Measuring the effect of the perception of knowledge management on its utiliza...Alexander Decker
This study aims to compare the utilization of knowledge management in Jordanian public sector organizations in
2013 to a previous study conducted in 2004. It uses the same model from 2004 to measure the impact of
perception factors (knowledge assets, objectives/benefits, leadership, culture) on KM processes (creation,
transfer, learning) and their impact on KM utilization. The study tests 14 hypotheses examining differences
before and after applying the model. The goal is to determine progress in KM utilization and identify areas for
improvement to develop successful KM systems in Jordanian organizations.
Information Technology (IT) Development Strategy of STIE INABA in the Perspec...AJHSSR Journal
Strategic planning is a relatively new concept for non-profit organizations (Bryson (1995) and
Nawawi (2000)). Strategic planning is needed in order that organizations can offer better service quality for their
customers and for the sustainability of their organizations. Nonprofit organizations have people who are focused
on achieving specific goals of their organizations (Ireland: 1999: 96-99). Their activities are indeed limited to
the budget and a constant need to raise funds through donations and assistance. When discussing about quality,
the first thing to consider is to get rid of the notions1) that nonprofit organizations cannot work like business
organizations, 2) that non-profit organizations cannot measure their performance, and 3) that quality
improvement techniques cannot be applied to non-profit organizations.
This research was in the form of a case study with Sekolah Tinggi Indonesia Membangun (STIE INABA) as the
research subject. The research method used was research and development. Research and development can be
defined as a process or steps to develop a new product or improve existing products that are accountable.
Based on the results of the analysis of the data collected, it can be concluded that the performance measurements
that had been applied produced less information and less effective strategic planning. IT Balance Scorecard was
used to analyze the relevance of the performance measurement indicators that had been established with the
Vision, Mission, and strategic objectives of STIE INABA. STIE INABA needs to build an information system
in the form of E-learning to support teaching and learning activities
E-PROCUREMENT ADOPTION AND PROCUREMENT ROCESS IN RWANDA: A CASE OF MUHIMA, SH...AkashSharma618775
This paper assessed the e-procurement adoption and procurement process, a case of District hospitals in
Rwanda . This was guided by three specific objectives: to establish the extent of ICT applications on the District’s
hospitals procurement processes; to determine the challenges of e-procurement adoption on the procurement
processes in District hospitals in Rwanda; to determine relationship between the individual factors and
Procurement process in District hospitals in Rwanda. The target population of the study was comprised of 54
employees of District hospitals in Rwanda. The study used a purposive sampling technique. With purposive
sampling technique as a type of non-probability sampling, the researcher uses his /her own judgment about which
respondents to choose, and picks only those who meet the purpose of the study.Through structured
questionnaires,the researcher was able to collect primary data. Secondary data were collected from relevant
literature review, business magazines, journals, internet and other relevant materials. The study revealed that for
87.5% respondents, no relation were between procurement officers and Government suppliers.The study also
revealed that 75% of respondents agreed to have received products of good quality at lower costs.The study found
that majority of the respondents acknowledged that ICT applications like e –procurement in use in the District
Hospitals had influenced the procurement processes. In regards to finding out the relationship between individual
factors and procurement process the study finds that the relationship between the individual factors and
Procurement process in District hospitals in Rwanda it was revealed that there is a positive relationship between
human resource comptency in e-procurement and performance of contractors since r= .220, with p-value of 0.001
which is less than 0.01 as the significance level. The major challenge found in the study was that of High
introduction costs for new solutions such as access to bandwidth and enterprise resource management systems that
are key to implementing e-business. Organizations willing to implement e-procurement should therefore invest
into structures and processes necessary for e-procurement implemention. Finally, the research found that for ICT
to be easily implemented, information systems have to be set up by all players in the procurement procedures,
structures will have to be invested on and processes standardized. system in their procurement processes.
An empirical internal perceptions study of the implementation supply chain ma...Alexander Decker
This document summarizes a study that analyzed the role of supply chain management (SCM) practices as a mediator between information technology utilization and organizational performance in large manufacturing companies in East Java, Indonesia. The study used a survey of 140 companies and structural equation modeling analysis. The results showed that SCM practices fully mediated the relationship between information technology and improved organizational performance. Specifically, (1) information technology can help companies implement SCM practices to boost performance, and (2) developing close customer relationships and supplier partnerships through long-term contracts is key to information technology's success in improving performance.
Think with me, or think for me on the future role of artificial intelligenc...Ying wei (Joe) Chou
This document discusses the potential role of artificial intelligence in marketing strategy formulation. It finds that:
1) AI is increasingly being used to process large amounts of data and translate it into usable information that can inform marketing strategies.
2) While AI is commonly used for tactical marketing tasks, it also shows promise for aiding strategic decision making by systematically processing data and identifying strategic options.
3) A key consideration is moving beyond using AI just for rational decision making and exploring its potential for more creative strategic thinking through a "creative-possibility perspective."
Effect of Knowledge Management on Employee Retention in IT industry: Regressi...AkashSharma618775
This document discusses a study examining the effect of knowledge management on employee retention in the IT industry. It identifies key variables of knowledge management like organizational culture, leadership, financial resources, technological infrastructure, employee empowerment, training, continuous learning, and motivation. The study uses a descriptive research methodology including a survey of 100 IT industry employees. Regression analysis found a positive correlation between knowledge management and employee retention. Most employees agreed that the identified knowledge management variables influence retention. The study suggests organizations focus on technology, research/development, empowerment, motivation, and adapting to industry changes to better manage knowledge and retain employees.
The Impact of Knowledge Management on the Function of Employee Performance Ap...IJMIT JOURNAL
The study aimed at identifying the impact of knowledge management on the function of employee performance appraisals (it is one of the most important functions of human resources management) in Jordanian industrial public shareholding companies, relying on the descriptive analytical approach. A questionnaire has been developed and distributed on individuals of the study sample consisting of managers of departments and sections of human resources in each company. The number of questionnaire retrieved and valid for statistical analysis (294) representing (86.5%) of the distributed questionnaires. In order to analyze the study sample, reliance was placed on descriptive statistics, represented in the
arithmetic means and standard deviations, in addition to the multiple linear regression analysis in hypothesis testing. The study reached a number of findings, most importantly, the presence of statistically significant impact at the level of (α=0.05) for the knowledge management including its dimensions (knowledge generation, knowledge storage, knowledge sharing, knowledge application) on the function of
employee performance appraisals in Jordanian industrial public shareholding companies. The study has recommended that the Jordanian industrial public shareholding companies should follow an efficient evaluation system capable of identifying the employees’ weaknesses.
This document summarizes a study on self-management skills among college students in Mumbai, India who have been placed in campus jobs. The study examines self-management skills in relation to age, gender, and education level through a survey of 108 students. Statistical analysis found several self-management factors like controlling emotions and adaptability were associated with demographics. The study concludes self-management skills are important for career success and colleges should help students improve these skills through counseling and training.
The Effect of Transformational Leadership on Market Orientation, Learning Ori...IOSR Journals
The study is aimed at examining the Effect of Transformational Leadership on Market Orientation, Learning Orientation, Organization Innovation and Organization Performance of the Star-Rated Hotels in Central Java Province. The research samples cover 110 Marketing Managers of the Star-Rated Hotels in Central Java Province. Sample determination applies totals sampling or population sampling in which all members of the population are used as research samples and its Marketing Manager as the respondent represents every star-rated organization/hotel. In examining the established model relationship, the data are analyzed by using Structural Equation Modeling (SEM). The results reveal: Transformational Leadership does not give significant effect on Organization Performance; Transformational Leadership gives significant effect on Market Orientation; Transformational Leadership gives significant effect on Organization Innovation; Transformational Leadership gives significant effect on Learning Orientation; Market Orientation does not give significant effect on Organization Performance; Market Orientation gives significant effect on Organization Innovation; Market Orientation does not give significant effect on Learning Orientation; Learning Orientation gives significant effect on Organization Innovation; Learning Orientation does not give significant effect on Organization Performance; and Organization Innovation gives significant effect on Organization Performance.
This document discusses a study investigating the relationship between knowledge management capability, supply chain management practices, and firm performance in manufacturing companies in Rasht, Iran. It presents a conceptual model showing how knowledge management capabilities, SCM practices, and performance are related. The document reviews literature on knowledge management capabilities, SCM practices, and performance measures. It develops hypotheses that knowledge management capabilities are positively related to firm performance and SCM practices, and that SCM practices are positively related to firm performance. The goal of the study is to evaluate how knowledge management capabilities and SCM practices impact firm performance.
This document discusses a study on the impact of perceived value dimensions on customer satisfaction and behavior intention among young adult consumers in the banking industry in Malaysia. The study aimed to analyze the direct and indirect effects of perceived value dimensions, including functional service value and relational values of trust and commitment, on customer satisfaction and behavior intentions. Factor analysis identified these as key dimensions of perceived value. Regression analysis found that functional service value and relational value of commitment predict behavior intention, and satisfaction fully mediates the relationship between relational value of commitment and behavior intention. The study provides insights into how banks can improve customer loyalty through enhancing different dimensions of perceived value.
La combinación de gestión del conocimiento y gestión del cambio en procesos y servicios de Consultoría.
En este trabajo se analiza la relación entre los procesos de cambio y la gestión del conocimiento, entre los partidarios de gestión del cambio y facilitadores de la Gestión del Conocimiento.
Marketing and non-marketing students at a private university in Malaysia were surveyed about their attitudes towards advertising. While most previous research found differences, this study found few differences between the two groups. Both groups believed advertising provides product information, pleasure, and benefits the economy. Only beliefs about advertising's hedonic qualities differed significantly. Attitudes and intentions towards advertising also did not differ between the groups. This suggests marketing education may not shape unique views of advertising at private universities, where students have more flexible course options. It could impact how organizations view the value of marketing and marketing education in Sarawak.
This document summarizes an article from the International Journal of Management that discusses redesigning the strategic planning process of a higher education institution through process management. It provides context on the increasing competitiveness of educational institutions and importance of strategic planning and process management. The research studied the strategic planning process of UNISC University in Brazil. It mapped the university's current 9-step process and 6 planning documents. The research proposed a redesigned process with annual rather than 5-year planning, better alignment of strategies and actions, strategic indicators for monitoring, and improved control and measurement of outcomes. The redesign through process management aims to improve the university's ability to address challenges and evolve from a fragmented to systemic organizational view.
This document summarizes an article from the International Journal of Library and Information Science (IJLIS) that examines knowledge processes for successful knowledge management application in university libraries in Nigeria. It identifies knowledge identification, acquisition, organization/creation, and dissemination as key knowledge processes. The study found that Nigerian university libraries carried out the first three processes to a large extent but knowledge creation was carried out to a low extent. It recommends that university libraries intensify efforts to create knowledge through activities like creating databases, reporting research data analyses, indexing knowledge generated at Nigerian universities, and cataloging online resources.
This document summarizes an article from the International Journal of Library and Information Science (IJLIS) that examines knowledge processes for successful knowledge management application in university libraries in Nigeria. The article identifies knowledge identification, acquisition, organization/creation, and dissemination as key knowledge processes. It finds that while identification, acquisition, and organization were carried out to a large extent, creation was carried out to a low extent. The greatest process employed was acquisition. The article recommends intensifying efforts around knowledge creation.
Role of Humanitarian Logistics Management Practices on Performance of Humanit...AkashSharma618775
Humanitarian Logistics is a very important cluster of activities during emergencies due to natural or
man-made disasters in an effort to prevent loss of lives and property. However, the subject is not well researched
compared to the business logistics in profit making organizations where profit is their main reason of existence.
The main objective of this study was to examine the role of humanitarian logistics management practices on
performance of humanitarian organizations in Kenya. A case of United Nation World Food Program Kenya with
the following specific objectives of the study: to examine the role of transport management on performance of
humanitarian organizations in Kenya, to evaluate the role of inventory management on performance of
humanitarian organizations in Kenya,to examine the role of order processing on performance of humanitarian
organizations in Kenya,and to establish the influence of information flow on performance of humanitarian
organizations in Kenya. The study adopted a cross sectional survey. The target population of this study was 270
employees from United Nation World Food Programme. A semi- structured questionnaire was administered
through the e-mail survey and hand delivery. Secondary data was obtained from both published and unpublished
records. The questionnaire was tested for validity and reliability. Both quantitative and qualitative techniques
were used to analyses the data with the assistance of SPSS software program version 25. The study found that both
transport management practices, Inventory management practices, order processing and information flow as
humanitarian logistics management practices had significant role on performance of humanitarian organizations
in Kenya. A case of United Nation World Food Program Kenya hence the study recommended that managers in
the humanitarian organisations in Kenya should include humanitarian logistics management practices in their
strategic plan and in particular investment in transport management practices, Inventory management practices,
order processing and information flow which may make it easy to bring about innovation in the organisation and
good information sharing to both suppliers and clients.
Knowledge Management: A Literature ReviewOlivia Moran
Is technology the key critical factor, which determines the success or failure of a
Knowledge Management (KM) implementation initiative? Are there other factors,
which contribute to its success or failure?
KM is concerned with sharing and managing information. People need to be seen as
the primary key to its success, as they play a very crucial role. People hold substantial
amounts of information and they need to be encouraged to share it. Technology is
available to support knowledge sharing, but this does not mean that people will
automatically give it up.
This paper examines the human element of knowledge management
Knowledge transfer mechanisms and service business acquisitionsMiia Kosonen
This document discusses critical factors related to inter-organizational knowledge transfer in service business acquisitions. It identifies different types of knowledge that must be transferred, including both tacit and explicit knowledge about internal systems, processes, and culture as well as external client knowledge. A key challenge is transferring tacit, human-bound knowledge between organizations with different "knowledge cultures". Critical factors include differences in communication patterns and modes of sharing knowledge between acquirer and acquired firms, ensuring employees have time and support to properly interpret and internalize new information, and addressing challenges in transferring tacit client relationship knowledge.
Strategic impact of knowledge management and organizational learning on the p...Alexander Decker
This document summarizes a study that investigated the impact of knowledge management and organizational learning on the perceived performance of selected banks in Oyo State, Nigeria. The study aimed to determine the relationship between variables like knowledge acquisition, distribution, and interpretation, as well as organizational learning strategies, on bank performance. It developed four hypotheses to test these relationships and predict performance. The study found that knowledge management and organizational learning variables positively impacted bank performance. It concluded that banks need to effectively manage knowledge and embrace learning to improve performance and gain competitive advantage.
The document proposes a framework called customer process management (CPM) for using customer-related data to create value for customers. CPM was developed through action research projects with industry and government and analysis of case studies. It suggests steps a service provider can take to help customers improve processes and create more value by using data related to their own processes, similar to how business process management uses company data. The framework views individual customer processes as targets that can be measured and improved using relevant customer data, taking a perspective like studies on manufacturing and business processes.
Measuring the effect of the perception of knowledge management on its utiliza...Alexander Decker
This study aims to compare the utilization of knowledge management in Jordanian public sector organizations in
2013 to a previous study conducted in 2004. It uses the same model from 2004 to measure the impact of
perception factors (knowledge assets, objectives/benefits, leadership, culture) on KM processes (creation,
transfer, learning) and their impact on KM utilization. The study tests 14 hypotheses examining differences
before and after applying the model. The goal is to determine progress in KM utilization and identify areas for
improvement to develop successful KM systems in Jordanian organizations.
Information Technology (IT) Development Strategy of STIE INABA in the Perspec...AJHSSR Journal
Strategic planning is a relatively new concept for non-profit organizations (Bryson (1995) and
Nawawi (2000)). Strategic planning is needed in order that organizations can offer better service quality for their
customers and for the sustainability of their organizations. Nonprofit organizations have people who are focused
on achieving specific goals of their organizations (Ireland: 1999: 96-99). Their activities are indeed limited to
the budget and a constant need to raise funds through donations and assistance. When discussing about quality,
the first thing to consider is to get rid of the notions1) that nonprofit organizations cannot work like business
organizations, 2) that non-profit organizations cannot measure their performance, and 3) that quality
improvement techniques cannot be applied to non-profit organizations.
This research was in the form of a case study with Sekolah Tinggi Indonesia Membangun (STIE INABA) as the
research subject. The research method used was research and development. Research and development can be
defined as a process or steps to develop a new product or improve existing products that are accountable.
Based on the results of the analysis of the data collected, it can be concluded that the performance measurements
that had been applied produced less information and less effective strategic planning. IT Balance Scorecard was
used to analyze the relevance of the performance measurement indicators that had been established with the
Vision, Mission, and strategic objectives of STIE INABA. STIE INABA needs to build an information system
in the form of E-learning to support teaching and learning activities
E-PROCUREMENT ADOPTION AND PROCUREMENT ROCESS IN RWANDA: A CASE OF MUHIMA, SH...AkashSharma618775
This paper assessed the e-procurement adoption and procurement process, a case of District hospitals in
Rwanda . This was guided by three specific objectives: to establish the extent of ICT applications on the District’s
hospitals procurement processes; to determine the challenges of e-procurement adoption on the procurement
processes in District hospitals in Rwanda; to determine relationship between the individual factors and
Procurement process in District hospitals in Rwanda. The target population of the study was comprised of 54
employees of District hospitals in Rwanda. The study used a purposive sampling technique. With purposive
sampling technique as a type of non-probability sampling, the researcher uses his /her own judgment about which
respondents to choose, and picks only those who meet the purpose of the study.Through structured
questionnaires,the researcher was able to collect primary data. Secondary data were collected from relevant
literature review, business magazines, journals, internet and other relevant materials. The study revealed that for
87.5% respondents, no relation were between procurement officers and Government suppliers.The study also
revealed that 75% of respondents agreed to have received products of good quality at lower costs.The study found
that majority of the respondents acknowledged that ICT applications like e –procurement in use in the District
Hospitals had influenced the procurement processes. In regards to finding out the relationship between individual
factors and procurement process the study finds that the relationship between the individual factors and
Procurement process in District hospitals in Rwanda it was revealed that there is a positive relationship between
human resource comptency in e-procurement and performance of contractors since r= .220, with p-value of 0.001
which is less than 0.01 as the significance level. The major challenge found in the study was that of High
introduction costs for new solutions such as access to bandwidth and enterprise resource management systems that
are key to implementing e-business. Organizations willing to implement e-procurement should therefore invest
into structures and processes necessary for e-procurement implemention. Finally, the research found that for ICT
to be easily implemented, information systems have to be set up by all players in the procurement procedures,
structures will have to be invested on and processes standardized. system in their procurement processes.
An empirical internal perceptions study of the implementation supply chain ma...Alexander Decker
This document summarizes a study that analyzed the role of supply chain management (SCM) practices as a mediator between information technology utilization and organizational performance in large manufacturing companies in East Java, Indonesia. The study used a survey of 140 companies and structural equation modeling analysis. The results showed that SCM practices fully mediated the relationship between information technology and improved organizational performance. Specifically, (1) information technology can help companies implement SCM practices to boost performance, and (2) developing close customer relationships and supplier partnerships through long-term contracts is key to information technology's success in improving performance.
Think with me, or think for me on the future role of artificial intelligenc...Ying wei (Joe) Chou
This document discusses the potential role of artificial intelligence in marketing strategy formulation. It finds that:
1) AI is increasingly being used to process large amounts of data and translate it into usable information that can inform marketing strategies.
2) While AI is commonly used for tactical marketing tasks, it also shows promise for aiding strategic decision making by systematically processing data and identifying strategic options.
3) A key consideration is moving beyond using AI just for rational decision making and exploring its potential for more creative strategic thinking through a "creative-possibility perspective."
Effect of Knowledge Management on Employee Retention in IT industry: Regressi...AkashSharma618775
This document discusses a study examining the effect of knowledge management on employee retention in the IT industry. It identifies key variables of knowledge management like organizational culture, leadership, financial resources, technological infrastructure, employee empowerment, training, continuous learning, and motivation. The study uses a descriptive research methodology including a survey of 100 IT industry employees. Regression analysis found a positive correlation between knowledge management and employee retention. Most employees agreed that the identified knowledge management variables influence retention. The study suggests organizations focus on technology, research/development, empowerment, motivation, and adapting to industry changes to better manage knowledge and retain employees.
The Impact of Knowledge Management on the Function of Employee Performance Ap...IJMIT JOURNAL
The study aimed at identifying the impact of knowledge management on the function of employee performance appraisals (it is one of the most important functions of human resources management) in Jordanian industrial public shareholding companies, relying on the descriptive analytical approach. A questionnaire has been developed and distributed on individuals of the study sample consisting of managers of departments and sections of human resources in each company. The number of questionnaire retrieved and valid for statistical analysis (294) representing (86.5%) of the distributed questionnaires. In order to analyze the study sample, reliance was placed on descriptive statistics, represented in the
arithmetic means and standard deviations, in addition to the multiple linear regression analysis in hypothesis testing. The study reached a number of findings, most importantly, the presence of statistically significant impact at the level of (α=0.05) for the knowledge management including its dimensions (knowledge generation, knowledge storage, knowledge sharing, knowledge application) on the function of
employee performance appraisals in Jordanian industrial public shareholding companies. The study has recommended that the Jordanian industrial public shareholding companies should follow an efficient evaluation system capable of identifying the employees’ weaknesses.
This document summarizes a study on self-management skills among college students in Mumbai, India who have been placed in campus jobs. The study examines self-management skills in relation to age, gender, and education level through a survey of 108 students. Statistical analysis found several self-management factors like controlling emotions and adaptability were associated with demographics. The study concludes self-management skills are important for career success and colleges should help students improve these skills through counseling and training.
The Effect of Transformational Leadership on Market Orientation, Learning Ori...IOSR Journals
The study is aimed at examining the Effect of Transformational Leadership on Market Orientation, Learning Orientation, Organization Innovation and Organization Performance of the Star-Rated Hotels in Central Java Province. The research samples cover 110 Marketing Managers of the Star-Rated Hotels in Central Java Province. Sample determination applies totals sampling or population sampling in which all members of the population are used as research samples and its Marketing Manager as the respondent represents every star-rated organization/hotel. In examining the established model relationship, the data are analyzed by using Structural Equation Modeling (SEM). The results reveal: Transformational Leadership does not give significant effect on Organization Performance; Transformational Leadership gives significant effect on Market Orientation; Transformational Leadership gives significant effect on Organization Innovation; Transformational Leadership gives significant effect on Learning Orientation; Market Orientation does not give significant effect on Organization Performance; Market Orientation gives significant effect on Organization Innovation; Market Orientation does not give significant effect on Learning Orientation; Learning Orientation gives significant effect on Organization Innovation; Learning Orientation does not give significant effect on Organization Performance; and Organization Innovation gives significant effect on Organization Performance.
This document discusses a study investigating the relationship between knowledge management capability, supply chain management practices, and firm performance in manufacturing companies in Rasht, Iran. It presents a conceptual model showing how knowledge management capabilities, SCM practices, and performance are related. The document reviews literature on knowledge management capabilities, SCM practices, and performance measures. It develops hypotheses that knowledge management capabilities are positively related to firm performance and SCM practices, and that SCM practices are positively related to firm performance. The goal of the study is to evaluate how knowledge management capabilities and SCM practices impact firm performance.
This document discusses a study on the impact of perceived value dimensions on customer satisfaction and behavior intention among young adult consumers in the banking industry in Malaysia. The study aimed to analyze the direct and indirect effects of perceived value dimensions, including functional service value and relational values of trust and commitment, on customer satisfaction and behavior intentions. Factor analysis identified these as key dimensions of perceived value. Regression analysis found that functional service value and relational value of commitment predict behavior intention, and satisfaction fully mediates the relationship between relational value of commitment and behavior intention. The study provides insights into how banks can improve customer loyalty through enhancing different dimensions of perceived value.
La combinación de gestión del conocimiento y gestión del cambio en procesos y servicios de Consultoría.
En este trabajo se analiza la relación entre los procesos de cambio y la gestión del conocimiento, entre los partidarios de gestión del cambio y facilitadores de la Gestión del Conocimiento.
Marketing and non-marketing students at a private university in Malaysia were surveyed about their attitudes towards advertising. While most previous research found differences, this study found few differences between the two groups. Both groups believed advertising provides product information, pleasure, and benefits the economy. Only beliefs about advertising's hedonic qualities differed significantly. Attitudes and intentions towards advertising also did not differ between the groups. This suggests marketing education may not shape unique views of advertising at private universities, where students have more flexible course options. It could impact how organizations view the value of marketing and marketing education in Sarawak.
This document summarizes an article from the International Journal of Management that discusses redesigning the strategic planning process of a higher education institution through process management. It provides context on the increasing competitiveness of educational institutions and importance of strategic planning and process management. The research studied the strategic planning process of UNISC University in Brazil. It mapped the university's current 9-step process and 6 planning documents. The research proposed a redesigned process with annual rather than 5-year planning, better alignment of strategies and actions, strategic indicators for monitoring, and improved control and measurement of outcomes. The redesign through process management aims to improve the university's ability to address challenges and evolve from a fragmented to systemic organizational view.
This document summarizes an article from the International Journal of Library and Information Science (IJLIS) that examines knowledge processes for successful knowledge management application in university libraries in Nigeria. It identifies knowledge identification, acquisition, organization/creation, and dissemination as key knowledge processes. The study found that Nigerian university libraries carried out the first three processes to a large extent but knowledge creation was carried out to a low extent. It recommends that university libraries intensify efforts to create knowledge through activities like creating databases, reporting research data analyses, indexing knowledge generated at Nigerian universities, and cataloging online resources.
This document summarizes an article from the International Journal of Library and Information Science (IJLIS) that examines knowledge processes for successful knowledge management application in university libraries in Nigeria. The article identifies knowledge identification, acquisition, organization/creation, and dissemination as key knowledge processes. It finds that while identification, acquisition, and organization were carried out to a large extent, creation was carried out to a low extent. The greatest process employed was acquisition. The article recommends intensifying efforts around knowledge creation.
A comparative analysis of knowledge management in banking sector an empirica...Alexander Decker
This document discusses knowledge management in the banking sector. It identifies four key components of effective knowledge management: leadership, organizational culture, measurement of results, and information technologies. The document provides details on each component and their importance for knowledge creation and sharing within organizations. The purpose of the study is to examine these components of knowledge management in banks and determine if there are differences between private and state-owned banks in their knowledge management practices.
This document discusses knowledge management in public and private higher education organizations in India. It aims to understand the dimensions of knowledge management and how they differ between public and private sectors. The document provides an extensive literature review on knowledge management, including definitions, types of knowledge, knowledge infrastructure capabilities like organizational culture, structure, and information technology. It also reviews past studies on knowledge management implementation in universities around the world.
Knowledge management in universities in uganda a social perspectiveAlexander Decker
1) The document discusses knowledge management in universities in Uganda and its impact on transforming society. It assessed the relationship between knowledge management and society transformation in two private Ugandan universities.
2) The study found an average negative relationship between knowledge management and society transformation, indicating universities are not effectively applying knowledge to solve societal problems.
3) The author recommends universities strengthen knowledge sharing between students, faculty, and other institutions to better acquaint graduates with problem solving approaches that can transform society.
Identification and Ranking of Factors in Successful Implementation of Knowled...IOSRJBM
Many organizations focus on knowledge management and make huge investments in information technology. The purpose of this study was to identify and rank the driving factors in successful implementation of knowledge management in EghtesadNovin (EN) Bank of Iran using the AHP technique. 128 employees of the EN Bank participated in the study. Data were collectedusing a researcher-made questionnaire with a Cronbach’s alpha of 0.873. AHP was used in Expert Choice to rank knowledge management success factors. The results indicated that strategy, senior management support, human resource management, organizational infrastructure, culture, incentives, administrative processes, and employee involvement were respectively the most important factors in successful implementation of knowledge management in EN Bank.
The role of intellectual capital in promoting knowledge management initiativesMansour Esmaeil Zaei
This document summarizes a research paper that investigates the role of intellectual capital in promoting successful knowledge management initiatives. It reviews literature on intellectual capital and knowledge management. The paper develops a conceptual model showing that intellectual capital (including human, structural, and customer capital) has a direct positive effect on knowledge management processes (creation, retention, transfer, and application of knowledge). The paper tests this model through a survey of companies in Iran's energy sector. The results from structural equation modeling support the hypotheses that intellectual capital positively impacts successful knowledge management initiatives.
The influence of information technology capability, organizational learning, ...Alexander Decker
This document reports on a study that examined the influence of information technology capability, organizational learning, and knowledge management capability on organizational performance in banking branches in Southern Kalimantan Province, Indonesia. The study hypothesized that information technology capability positively impacts organizational learning, knowledge management capability, and organizational performance. It also hypothesized that organizational learning positively impacts knowledge management capability and organizational performance. Survey data were collected from 69 banking branches and analyzed using partial least squares. The results supported most of the hypotheses, finding significant positive relationships between the variables except for the relationship between organizational learning and knowledge management capability.
THE IMPACT OF KNOWLEDGE MANAGEMENT ON ORGANISATIONAL PERFORMANCEIAEME Publication
Knowledge Management is a process that transforms individual knowledge into organisational knowledge. The main aim of the project is to show that through creating, accumulating, organising and utilising knowledge, oraganisation can enhance organisational performance. The impact of knowledge Management practices on performance was emprically tested through structural equation modelling. The sample included 52 employees from HCL .The result shows that knowledge management practices measured through information technology, organisation and knowledge positively affect organisational performance
International Journal of Engineering Research and Applications (IJERA) is an open access online peer reviewed international journal that publishes research and review articles in the fields of Computer Science, Neural Networks, Electrical Engineering, Software Engineering, Information Technology, Mechanical Engineering, Chemical Engineering, Plastic Engineering, Food Technology, Textile Engineering, Nano Technology & science, Power Electronics, Electronics & Communication Engineering, Computational mathematics, Image processing, Civil Engineering, Structural Engineering, Environmental Engineering, VLSI Testing & Low Power VLSI Design etc.
Kiziloglu - 2015 - The effect of organizational learning on firm innovation c...Rudi Salam
This document summarizes a research study that investigated the relationship between organizational learning capability and innovation in Turkish banking sector. The study collected survey data from 272 employees in public banks operating in Denizli, Turkey. It found a positive relationship between organizational learning capability and innovation attitudes/activities. Specifically, the dimensions of "commitment to learn", "shared vision", and "knowledge sharing" were positively related to innovation, but "open-mindedness" was not. The results provide insights into how organizational learning can impact innovation in banks and contribute to literature on this topic.
Impact of knowledge management processes on organizational performanceAlexander Decker
This document discusses a study on the impact of knowledge management processes on organizational performance at the Institute of Technical Learning in Iraq. It conducted a survey of 33 department chairs to examine the relationship between knowledge management processes (knowledge generation, storage, publication, and application) and dimensions of organizational performance (personal behavior, scientific performance, social responsibility, and job relations). The study found significant correlations between knowledge management processes and organizational performance indicators. It concluded that knowledge management operations have a significant impact on organizational performance and recommended that research and development units be established in the colleges to generate new knowledge and enhance performance.
A Framework for Evaluating the Impact of Organizational Structure on Knowledg...Eswar Publications
Today, knowledge management as the systematic application of measures that tangible and in tangible assets for purposes of the application of existing knowledge inside and outside the organization shall control and guidance and the way to create value and new knowledge improves. This study aims to provide a framework for evaluating the impact of organizational structure on knowledge management and ICT Tehran Municipality has been made.
The study of the nature of the application; descriptive – survey is, the study sample of 400 employees of Tehran municipality is ICT. Of these, 200 subjects were selected. In order to gather the views of staff, two questionnaires were distributed among employees.
The 39-question questionnaire sample group organizational structure (with three sub-scale formalization, centralization and complexity with 22, 9 and 7RP) and 28 questions of knowledge management (with three subscale creation, transfer and retain knowledge with 6, 11 and 11 questions) responded.
Data from the questionnaires using Spearman correlation and structural equation modelling using software (AMOS v.20) and (SPSS v.19) was analyzed.
Results of structural equation modelling showed that both recognition and focus on organizational dimensions of knowledge management was a significant inverse relationship. The complexity of the dimensions of knowledge management has a direct and significant relationship. Significant relations show that each of the three dimensions of organizational structure directly in knowledge creation, knowledge transfer and retention of knowledge in the organization are affected. Employees who voluntarily and spontaneous creation, transmission and preservation of knowledge activities.
This document summarizes a research paper about the moderating role of management leadership on the relationship between knowledge management implementation and organizational performance in a university context. The paper reviews literature on knowledge management processes in universities and indicators of organizational performance at universities. It discusses how leadership is important for knowledge management success and is both an enabler of knowledge management and a factor for performance. The purpose of the research is to analyze the moderating effect of management leadership on the relationship between knowledge management implementation and organizational performance, from the perspective of teacher-researchers at a university in Morocco.
Assessment of Neural Network and Goal Programming on Cross Cultural ManagementYogeshIJTSRD
For achieving success in a global arena cross cultural training should be provided to employees to settle down between the global business environment and culture as one of the factors contributing to economic success, revenue generation, surplus booking, goodwill enhancement, market fame and many more. More the revenue, more the profit booking leads to rise company’s goodwill and builds customers faith as well as provides employee satisfaction which motivates employees to be more productive, more efficient, more energetic, more enthusiastic, and never let employees to get stressed from their work.AI ANN and goal programming is being used a method to find something fruitful to mitigate cross cultural issues in an organization. Shefali G | Dr. Rajesh Singh "Assessment of Neural Network and Goal Programming on Cross Cultural Management" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4 , June 2021, URL: https://www.ijtsrd.compapers/ijtsrd41217.pdf Paper URL: https://www.ijtsrd.comcomputer-science/computer-network/41217/assessment-of-neural-network-and-goal-programming-on-cross-cultural-management/shefali-g
Synthesis of questions and analysis and create grid.pdfsdfghj21
This document discusses knowledge transfer in virtual organizations and the impact of virtual moderators on business productivity. It begins by defining virtual organizations and outlining their key characteristics, including their reliance on information and communication technologies. It then examines knowledge transfer in healthcare and construction industries, noting that ineffective communication channels can hamper the transfer process. The document reviews different virtual communication methods like Zoom and their ability to facilitate knowledge sharing. It evaluates factors like ease of use, urgency of information, and regulatory constraints that should be considered when selecting a communication medium to ensure efficient knowledge transfer. Finally, it discusses media richness theory and how lean media may be better than rich media for conveying certain types of messages in organizations.
KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE IN ENGINEERING ORGANIZATIONIAEME Publication
This document summarizes a research paper on the relationship between knowledge management practices and organizational performance in engineering organizations. The paper reviews literature on knowledge management and organizational performance. It develops a research model and hypotheses that knowledge management practices positively impact an organization's financial, non-financial, and operational performance. A survey was conducted of 125 engineers at an engineering organization to examine the effects of knowledge management practices on these three aspects of organizational performance. The findings of the study revealed relationships between knowledge management practices and improved organizational performance.
Organizational Effectiveness of Naval State University: Proposed Institutiona...Dr. Amarjeet Singh
This research sought to study the organizational
effectiveness of Naval State University (NSU), Biliran,
Philippines. It was intended to answer the organizational
effectiveness of the delivery of service by the present
academic organizational set-up in terms of: Instruction,
Research, and Community Extension. The study used the
descriptive survey method through the aid of focus group
discussion and researcher-made guided questions as the
main instrument for data collection. There were items in
the instrument that were patterned from the accreditation
activities by the Accrediting Agency of Chartered Colleges
and Universities in the Philippines (AACUP). The
researcher tapped a third party who was an expert in
conducting focus group discussions. The expert researcher
who conducted the FGD was not connected with the Naval
State University to avoid any biases. The activity of FGD
was recorded with the consent of the key informants. The
key informants were the key officials of the university. And
they come up with only one answer in each item or
indicator. The data were recorded according to the
frequencies and corresponding percentage. After analyzing
and interpreting the processed data, the Organizational
Effectiveness of NSU in the areas of: Instruction, Research
and Community Extension were rated as very effective. But
some indicators were identified for needed improvements.
And the institutional capacity building as designed in the
study should be implemented accordingly.
Similar to Effect of Knowledge Management Strategies and Innovation on Organizational Performance, PT. KCJ (COMMUTER KAI JABODETABEK) Indonesia (20)
STUDY ON THE DEVELOPMENT STRATEGY OF HUZHOU TOURISMAJHSSR Journal
ABSTRACT: Huzhou has rich tourism resources, as early as a considerable development since the reform and
opening up, especially in recent years, Huzhou tourism has ushered in a new period of development
opportunities. At present, Huzhou tourism has become one of the most characteristic tourist cities on the East
China tourism line. With the development of Huzhou City, the tourism industry has been further improved, and
the tourism degree of the whole city has further increased the transformation and upgrading of the tourism
industry. However, the development of tourism in Huzhou City still lags far behind the tourism development of
major cities in East China. This round of research mainly analyzes the current development of tourism in
Huzhou City, on the basis of analyzing the specific situation, pointed out that the current development of
Huzhou tourism problems, and then analyzes these problems one by one, and put forward some specific
solutions, so as to promote the further rapid development of tourism in Huzhou City.
KEYWORDS:Huzhou; Travel; Development
Enhancing Losari Beach Exploration: Augmented Reality for Immersive Visualiza...AJHSSR Journal
ABSTRACT: South Sulawesi, commonly known as Makassar, boasts rich cultural heritage and customs,
making it a prominent destination for tourism. Among its attractions, Losari beach stands out as a focal point for
visitors seeking to explore the city's natural beauty and cultural offerings. In this context, leveraging modern
technology such as augmented reality presents an innovative approach to showcasing Losari beach to potential
tourists. This research endeavors to introduce tourism assets in a more visually captivating manner through the
use of augmented reality. Utilizing software tools like Unity and Adobe Illustrator, the study focuses on creating
an immersive experience where tourists can interact with virtual representations of Losari beach. By simply
pointing their mobile phone cameras at designated markers or using barcode scanners, tourists can access
augmented reality features embedded within the application. The findings of this research aim to provide
valuable information, particularly for foreign tourists, about Losari beach, positioning it as a compelling
destination within South Sulawesi's diverse array of tourist attractions. Through this technological innovation,
the study seeks to enhance the visibility and appeal of Makassar city's tourism offerings on a global scale.
KEYWORDS: Visualizing, Losari Beach, Augmented Reality
DEVELOPMENT STATUS AND COUNTERMEASURES OF TMALL DURING THE COVID-19 EPIDEMICAJHSSR Journal
ABSTRACT:China's e-commerce enterprises have developed rapidly, among which Tmall has become one of
the largest retail shopping websites in China.But in the past year, the Covid-19 epidemic has brought a huge
impact to Chinese e-commerce enterprises, and Tmall is no exception.Therefore, the development status of
Tmall in the new crown epidemic situation was analyzed, and the viewpoint was put forward :Tmall1 stabilized
the situation in the face of the epidemic situation and made a very correct countermeasures.The influence of this
epidemic on Tmall was deeply analyzed, and the conclusion was made: the new crown epidemic is both a
challenge and an opportunity forTmall.
KEYWORDS:Tmall; COVID - 19 outbreak ; The electronic commerce
Factors affecting undergraduate students’ motivation at a university in Tra VinhAJHSSR Journal
ABSTRACT: Motivation plays an important role in foreign language learning process. This study aimed to
investigate student’s motivation patterns towards English language learning at a University in Tra Vinh, and factors
affecting their motivation change toward English language learning of non-English-major students in the semester.
The researcher used semi-structured interview at the first phase of choosing the participants and writing reflection
through the instrument called “My English Learning Motivation History” adapted from Sawyer (2007) to collect
qualitative data within 15 weeks. The participants consisted of nine first year non-English-major students who learning
General English at pre-intermediate level. They were chosen and divided into three groups of three members each
(high motivation group; average motivation group; and low motivation group). The results of the present study
identified six visual motivation patterns of three groups of students with different motivation fluctuation, through the
use of cluster analysis. The study also indicated a diversity of factors affecting students’ motivation involving internal
factors as influencing factors (cognitive, psychology, and emotion) and external factors as social factors (instructor,
peers, family, and learning environment) during English language learning in a period of 15 weeks. The findings of
the study helped teacher understand relationship of motivation change and its influential factors. Furthermore, the
findings also inspired next research about motivation development in learning English process.
KEY WORDS: language learning motivation, motivation change, motivation patterns, influential factors, students’
motivation.
The Impact of Work Stress and Digital Literacy on Employee Performance at PT ...AJHSSR Journal
ABSTRACT :This research aims to analyze the correlation between employee work stress and digital literacy
with employee performance at PT Telkom Akses Area Cirebon, both concurrently and partially. Employing a
quantitative approach, the study's objectives are descriptive and causal, adopting a positivist paradigm with a
deductive approach to theory development and a survey research strategy. Findings reveal that work stress
negatively and significantly impacts employee performance, while digital literacy positively and significantly
affects it. Simultaneously, work stress and digital literacy have a positive and significant influence on employee
performance. It is anticipated that company management will devise workload management strategies to
alleviate work stress and assess the implementation of more efficient digital technology to enhance employee
performance.
KEYWORDS -digital literacy, employee performance,job stress, multiple regression analysis, workload
management
The Settlement of Construction Disputes Through Dispute Councils From the Per...AJHSSR Journal
ABSTRACT:This research differs from the practice of business activity in the construction services industry,
which may lead to construction disputes. The settlement of construction disputes is a consensus based on the
basic principle of debate. If the discussions between the parties do not reach an agreement, the parties may take
measures to resolve the dispute through the dispute council. Because the standard governing the disputes
committee was not fully regulated, they did not comply with the principle of legal certainty. Therefore, further
research was needed to establish a theoretical basis for regulating the disputes committee in settling construction
disputes. This research is a standard legal research using a legal regulatory, conceptual, and comparative
approach. The research results show that the ideal concept of resolving construction disputes through a dispute
council based on the value of legal certainty is to establish that the position of the dispute council is a special
court that has the authority to resolve construction disputes under construction services agreements. To realize
the position of the Court of Disputation as a special court, it must be based on the creation of philosophical
values, the creationof legislative regulations, and the creation of the institutional structure of the Court of
Disputation.
KEYWORDS-Construction Disputes, Dispute Council, Special Court
VALUES OF ORAL LITERATURE IN THE SOCIETY: A STUDY OF FOLKTALES OFOGBA IN RIVE...AJHSSR Journal
ABSTRACT : Oral literature is a creative work of art that portends high merit and has the creative use of
imagination in preliterate societies. It adopts the genres of literature: drama, prose and poetry in the oral milieu,
using performance as its hallmark. It thrives on the use of oral data because of its orality. This paper focuses on
the moral values or oral literature in the society using Ogba as a spring board. The study was carried out in
communities ofOgba. The population of the study consists of ten towns and village, in Ogba. The theoretical
framework used is Dell Hyme’s ethno-poetics because the works of oral literature relate to the society. This
paper concludes that oral literature serves to against all odds; communicate ideas, emotions, beliefs and
appreciation of life. The folktales in Ogba for instance, serve similar purpose through their
rendition/performance. Through the stories, the younger generation in Ogba society is familiarised with the
customs, traditions, and rituals prevalent in the society. This paper therefore recommends the use of oral
literature in all its genres to inculcate moral values and lessons to the teenagers and youths. Against this
background, Ogba (African) themselves must cease to regard oral literature as primitive and fetish.
KEYWORDS: Values, Oral Literature, Society, Ogba, Folktales
Pormalistikong Pagdalumat sa mga Tula ni Ron CanimoAJHSSR Journal
ABSTRACT: Nilayon ng pag-aaral na ito na masuri ang dalawampung (20) tula ni Ron Canimo gamit ang
pormalistikong dulog batay sa mga sumusunod na elemento: (a) Sukat at Tugma, (b) Talinghaga at
Simbolismo, (c) Imahen, (d) Tema, at (e) Diksiyon. Layunin din nitong mataya ang antas ng pagtanggap ng
ginawang pagsusuri gamit ang nabuong instrumento sa pagtataya nito. Sinunod dito ang Input-Process-Output
na balangkas ng pag-aaral at ginamitan ng kwantitatib-deskriptib-ebalwatib na pamamaraan. Sa pamamagitan
ng talatanungang ibinatay sa ginamit ni Morales (2014) na naimodipika ayon sa kahingian ng kasalukuyang
pag-aaral, tatlong (3) gurong eksperto ang nagsilbing tagataya dito na siyang tumiyak sa kahusayan ng nabuong
pagsusuri ng mananaliksik. Gamit ang Content Analysis, natuklasan na makabagong pamamaraan ang istilo na
ginamit ni Ron Canimo sa pagsulat ng mga tula. Lahat ng kanyang mga tula ay walang sinusunod na sukat at
tugma, may iba‟t ibang tayutay at simbolismong ginamit, magkaibang pandama ang pinagana dahil sa mga
imahe at paglalarawang ginawa, iba‟t ibang uri ng pag-ibig ang tinalakay at gumamit ng pormal, impormal o
kumbersasyonal na wika at makabagong istilo sa pagsulat ng tula. Gamit ang mean at standard deviation,
lumabas na “Mataas” ang antas ng pagtanggap sa kabuuan ng mga gurong eksperto na tumaya sa nabuong
pagsusuri. Lumabas din na “Mataas” ang antas ng kanilang pagtanggap sa nabuong pagsusuri batay sa mga
sumusunod na elemento: (a) Sukat at Tugma, (b) Talinghaga at Simbolismo, (c) Imahen, (d) Tema, at (e)
Diksiyon. Mula sa natayang pagsusuri at kinalabasan ng antas ng pagtanggap dito, naitala ang mga paksa sa
Junior High School Filipino na maaaring lapatan at gamitan ng nabuong pagsusuri.
KEYWORDS: Kumbensyunal, Pagdalumat, Pormalistiko, Ron Canimo, Tula
SCHOOL CULTURE ADAPTATION AMONG INDIGENOUS PEOPLES COLLEGE STUDENTS AT A PRIV...AJHSSR Journal
ABSTRACT: This qualitative study investigates the adaption experiences of indigenous college students at the
University of Mindanao, Matina-main campus. Eight major themes emerged, including difficulties with language
proficiency, online learning, classroom interaction, examination systems, grading procedures, school regulations,
resource accessibility, coping mechanisms, and future goals. Implications include the requirement for targeted
language proficiency and technology use support, an understanding of adaption processes, interventions to
improve resource accessibility, and equitable public administration policies. The study underlines the importance
of adaptation in various educational contexts, as well as the role of educators and legislators in creating inclusive
learning environments.
KEYWORDS: indigenous college students, adaptation, educational challenges, coping strategies
The effect of Institutional Ownership, Sales Growth and Profitability on Tax ...AJHSSR Journal
ABSTRACT: This research aims to test, analyze and obtain empirical evidence about the influence of
institutional ownership, sales growth and profitability on tax avoidance. The object of this research is
manufacturing companies in the consumer goods industry sector listed on the Indonesia Stock Exchange (BEI)
in 2018-2022. This research used quantitative research methods and causal research design. The sampling
technique in this research used non-probability sampling with purposive sampling as the basis for determining
the sample so that a sample of 55 samples was obtained. The data used is secondary data obtained from the
official website of the Indonesia Stock Exchange (BEI) during the 2018-2022 period. The data analysis method
used was multiple linear regression analysis with several tests such as descriptive statistical tests, classical
assumption tests, and hypothesis testing using SPSS version 26 statistical software. The results showed that the
institutional ownership variable has no effect on tax avoidance, while the sales growth and profitability has a
negative and significant effect on tax avoidance.
KEYWORDS: Institutional Ownership, Sales Growth, Profitability, Tax Avoidance
MGA ESTRATEHIYA SA PAGTUTURO KAUGNAY SA PASALITANG PARTISIPASYON NG MGA MAG-A...AJHSSR Journal
ABSTRAK: Ang mga estratehiya sa pagtuturo ay mahalagang kasangkapan sa paghahatid ng mabisang
pagtuturo sa loob ng silid. Tinukoy sa pag-aaral na ito ang antas ng kagustuhan ng mga mag-aaral sa pagsasadula,
pangkatang talakayan at paggawa ng mga koneksyon sa tunay na karanasan sa buhay bilang mga estratehiya sa
pagtuturo ng panitikan sa Filipino at pasalitang partisipasyon ng mga mag-aaral sa Baitang 7 ng Misamis
University Junior High School, Ozamiz City. Ang ginamit na disenyo sa pananaliksik na ito ay deskriptivcorrelational. Ang mga datos sa pag-aaral ay nagmula sa kabuuang populasyon na 120 na mag-aaral at tatlong
mga guro na tagamasid sa pasalitang partisipasyon ng mga mag-aaral. Ang Talatanungan sa Kagamitan sa
Pagtuturo ng Panitikan at Checklist batay sa Obserbasyon sa Pasalita na Partisipasyon ay ang instrumentong
ginamit sa pagkalap ng datos. Mean, standard deviation, Analysis of Variance at Pearson Product-Moment
Correlation Coefficient ang mga ginamit na estatistiko na sangkap. Inihayag sa naging resulta na ang tatlong piling
estratehiya sa pagtuturo ng panitikan sa Filipino ay may pinakamataas na antas ng kagustuhan ng mga mag-aaral.
Ang antas ng pakilahok ng mga mag-aaral sa paggamit ng tatlong estratehiya sa pagtuturo ng panitikan ay
pinakamataas na nagpapahiwatig na aktibong nakilahok ang mga mag-aaral sa mga gawain. Inihayag din na
walang makabuluhang kaibahan sa antas ng kagustuhan ng mga mag-aaral sa mga estratehiya sa pagtuturo ng
panitikan sa Filipino. Ito ay nangahulugan na gustong-gusto ng mga mag-aaral ang pagkakaroon ng mga
estratehiya sa pagtuturo. Walang makabuluhang kaugnayan ang kagustuhan sa mga estratehiya at antas ng
pakikilahok ng mga mag-aaral. Hindi nakaapekto sa kanilang pakikilahok ang anumang estratehiyang ginamit ng
guro.
KEYWORDS : estratehiya, karanasan, pagsasadula, pagtuturo, pangkatang talakayan
The Role of the Instruction of Reading Comprehension Strategies in Enhancing ...AJHSSR Journal
ABSTRACT :Throughout my studies and teaching English in different language centers and higher studies
institutions, I have come to conclude that students consider Reading comprehension as a nightmare that
frightens them and hinders their language acquisition in the Moroccan EFL Context. This may cause them to
develop an internal psychological obstacle that grows as their lack of the necessary instruments or tools to
overcome are not equipped with. They become lost and unaware about or unfamiliar with the necessary reading
comprehension strategies that could help them to face the problem of misunderstanding or non-understanding
of English texts. Respectively, this article which is only one part of my whole study aims at showing the effect
of teaching reading strategies in enhancing the S1 students‟ familiarity with reading strategies and raising their
frequency use. A sample of 283 University students in EFL context have been chosen randomly and have
attended the usual academic reading classes, yet only 76 are subject to this survey. 38 of them constitute the
experimental group who have attended the treatment regularly in one of the language centers and the other 38
participants are chosen randomly from the whole population to constitute the Control group. They all have
Psychosocial Factors and Deviant Behaviors of Children in Conflict with the L...AJHSSR Journal
ABSTRACT:This study aims to determine the relationship between psychosocialfactors and deviant
behaviors among children in conflict with the law (CICL) inDavao Region. The researchers want to discover the
prevalent factors thatdrive these children to their behaviors. Further, the study sought to determinethe
manifestation of psychosocial factors in terms of life satisfaction, emotionalsupport, self-esteem, and personality
traits. The study's data came from N-83children in conflict with the law (CICL) at the Regional Rehabilitation
Center forYouth (RRCY) in Bago Oshiro, Davao City; all respondents are male. This studyused a total
enumeration sampling technique due to the relatively smallpopulation size. The researchers adapted the
Psychosocial surveyquestionnaires by Zabriskie & Ward (2013) and by John and Srivastava (1999)as well as the
Deviant Behavior Variety Scale (DBVS) by Sanches et al. (2016).Through the use of a validated questionnaire,
the mean and standard deviationare determined. The researchers modified this questionnaire and translated itinto
the respondents' mother tongue (Cebuano) for them to comprehend itbetter. The study discovered no significant
relationship between psychosocialfactors and deviant behaviors of children in conflict with the law (CICL) in
theDavao Region
KEYWORDS :Children in Conflict with the Law (CICL), deviant behaviors, psychosocial factors
Entropy: A Join between Science and Mind-SocietyAJHSSR Journal
ABSTRACT: Entropy is join, intersection and interaction between natural science and human mind-society.
We proposed that if internal interactions exist in isolated systems, entropy decrease will be possible for this
system. Management in system is a typical internal interaction within the isolated system. The purpose of
management is to use regulating the internal interactions within the system, and to decrease the increasing
entropy spontaneously. We propose the principle of social civilization and the developing direction is: freedom
of thought, rule of action. Both combinations should be a peaceful revision and improvement of social rules and
laws. Different countries and nations, different religions and beliefs should coexist peacefully and compete
peacefully. The evolution of human society must be coevolution. Its foundation is the evolution of the human
heart and the human nature.
KEYWORDS: entropy, science, society, management, mind, evolution.
A Model of Disaster Resilience Among Colleges and Universities: A Mixed Metho...AJHSSR Journal
ABSTRACT :This research paper aimed to create a comprehensive framework for measuring disaster
resilience in colleges and universities. The study used a mixed method through Exploratory Factor Analysis
(EFA), which involved analyzing data from a survey questionnaire. The questionnaire was developed based on
in-depth interviews with 12 selected participants from the University of Mindanao, as well as relevant literature
and studies. It was reviewed and validated by 10 experts using a method called Content Validity Ratio (CVR).
This questionnaire was then administered to 400 students from 10 different colleges in University of Mindanao.
After conducting the Exploratory Factor Analysis and performing rotations and iterations, the researchers
identified five main constructs that characterize disaster resilience among colleges (1) disaster preparedness, (2)
disaster awareness, (3) community readiness, and (4) disaster management, (5) disaster resilience. The
researchers aimed to create an organization called “Council of College Disaster Volunteers (CCDV)” which
consist of student volunteers. These factors can be used to develop effective management strategies and
strengthen efforts in preventing and managing disasters and accidents.
KEYWORDS:content validity ratio, criminology, disaster resilience, disaster management, exploratory factor
analysis, and Philippines.
Environmental Struggles and Justice Among Lumad Farmers of Davao CityAJHSSR Journal
ABSTRACT : The study described the various environmental struggles experienced among the participants
and their status in accessing justice. The study followed a qualitative multiple-case study approach; the
participants are the Lumad farmers of Marilog, Davao City selected through a Critical sampling method and
aims to present the environmental violations experienced by the Lumad farmers in Davao City and how it
affected their families and sustenance further, their status in accessing justice is also explored. The study
concluded that the most common struggles the participant experience are Illegal logging and improper waste
disposal, which affect their farms, family, health, and income. Their preferred means to accessing justice is
through barangay settlement; the rigors of accessing courts, such as distance, expenses, fear of ruling, and the
hassle of being called to be present in court, are the most prevalent barriers that hinder the lead farmers from
accessing justice or seeking legal action. Nevertheless, the participants believed that the government would help
them in accessing justice.
KEYWORDS :access to justice, criminology,environmental justice, environmental struggles, lumadfarmers
CYBERBULLYING EXPERIENCES OF UNIVERSITY OF MINDANAO CRIMINOLOGY STUDENTSAJHSSR Journal
ABSTRACT:This paper explores the cyberbullying experiences among Criminology students at the
University of Mindanao. A simple random sampling method was used to distribute the study's online
questionnaire to the respondents and to survey the target population. This study has four hundred (400)
respondents, and the respondents are Criminology students at the University of Mindanao. The findings of this
study revealed that the level of cyberbullying experiences is sometimes manifested. On the other hand, the
cyberbullying experiences of the students indicate a moderate level, which indicates that the cyberbullying
experiences of the respondents are sometimes manifested. Also, the computations showed that among the
indicators presented, the highest mean is obtained in the psychological effect, which implies that there is a
significant effect of cyberbullying experiences of the respondents in terms of the Gender level of the
respondents. Therefore, respondents with a low level of cyberbullying experiences tend to have a moderate level
of cyberbullying experience. However, there is no significant effect in terms of age and year level of the
respondents according to the results regarding the psychological, emotional, and physical impact of
cyberbullying.
KEYWORDS :cyberbullying, emotional, experiences, psychological,physical effect, and simple random
sampling method.
A philosophical ontogenetic standpoint on superego role in human mind formationAJHSSR Journal
ABSTRACT: One of the most significant contributions of psychoanalysis to understand the human being is the
elaboration of a model about the mind from a topical and dynamic perspective. Freud explains the mind by the
constitution of the preconscious, conscious, and subconscious. Later, by three dynamic components: the id, the
ego and the superego. Such an organization of the psychic apparatus supposes not only individual elements, but
social influences along the process of hominization. In this paper, we recover the findings of the renowned
anthropologist Lewis Morgan, trying to link some of them to the psychoanalytic theory. Especially highlighting
the importance of superego in Haidt’s social intuitionism.
Keywords: evolutionism, intuitionism, psychoanalysis, Freud, Haidt, Morgan
Improving Workplace Safety Performance in Malaysian SMEs: The Role of Safety ...AJHSSR Journal
ABSTRACT: In the Malaysian context, small and medium enterprises (SMEs) experience a significant
burden of workplace accidents. A consensus among scholars attributes a substantial portion of these incidents to
human factors, particularly unsafe behaviors. This study, conducted in Malaysia's northern region, specifically
targeted Safety and Health/Human Resource professionals within the manufacturing sector of SMEs. We
gathered a robust dataset comprising 107 responses through a meticulously designed self-administered
questionnaire. Employing advanced partial least squares-structural equation modeling (PLS-SEM) techniques
with SmartPLS 3.2.9, we rigorously analyzed the data to scrutinize the intricate relationship between safety
behavior and safety performance. The research findings unequivocally underscore the palpable and
consequential impact of safety behavior variables, namely safety compliance and safety participation, on
improving safety performance indicators such as accidents, injuries, and property damages. These results
strongly validate research hypotheses. Consequently, this study highlights the pivotal significance of cultivating
safety behavior among employees, particularly in resource-constrained SME settings, as an essential step toward
enhancing workplace safety performance.
KEYWORDS :Safety compliance, safety participation, safety performance, SME
Psychological Empowerment and Empathy as Correlates of ForgivenessAJHSSR Journal
ABSTRACT: The study explores Psychological Empowerment and Empathy as Correlates of Forgiveness.
The two variables are regarded to have influence on the decision one makes to forgive another. The study aimed
at examining the relationships between psychological empowerment and forgiveness, empathy and forgiveness
and to identify which one of the two,Psychological Empowerment or Empathy, is the more powerful predictor of
forgiveness. The study took a survey design with a sample of 350 drawn from a population of university students
using a self-administered questionnaire with four sections: Personal information, Psychological empowerment
scale, Toronto Empathy questionnaire, and the Heartland Forgiveness Scale (HFS). Data analysis employed
Pearson’s product moment correlation and regression analysis to test hypotheses. The results show significant
relationships between psychological empowerment and forgiveness as well as empathy and forgiveness.
Empathy was found to be the more powerful predictor of forgiveness.
KEY WORDS: Psychological empowerment, empathy, forgiveness
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
How to Build a Module in Odoo 17 Using the Scaffold MethodCeline George
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
How to Add Chatter in the odoo 17 ERP ModuleCeline George
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
How to Make a Field Mandatory in Odoo 17Celine George
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
Effect of Knowledge Management Strategies and Innovation on Organizational Performance, PT. KCJ (COMMUTER KAI JABODETABEK) Indonesia
1. American Journal of Humanities and Social Sciences Research (AJHSSR) 2019
A J H S S R J o u r n a l P a g e | 69
American Journal of Humanities and Social Sciences Research (AJHSSR)
e-ISSN :2378-703X
Volume-3, Issue-2, pp-69-78
www.ajhssr.com
Research Paper Open Access
Effect of Knowledge Management Strategies and Innovation on
Organizational Performance, PT. KCJ (COMMUTER KAI
JABODETABEK) Indonesia
Siagian Supriadi¹, Muljono Pudji², and Munandar M. Jono³
Department of Management Sciences, Faculty of Economics and Management,
Bogor Agricultural Institute (IPB)
ABSTRACT: The purpose of this study is about the influence of knowledge management strategies and
innovation can enhance organizational performance. This research was conducted on the electrical railroad
(KRL), a land transportation mode operated by PT. KCJ (Commuter KAI Jabodetabek) Indonesia. The variables
of study are operated by the dimensions of knowledge management strategy (codification and personalization),
innovation (process and product) and organizational performance by using balanced scorecard indicators,
namely financial perspective, customer perspective, internal business process perspective, and learning and
growth process perspective. Analysis Data were used SEM-PLS with vadility test and reliability test and
hypotheses tested using path coefficients. The results of the study shown that knowledge management strategies
influence to innovation on organizational performance on PT. Commuter Line (Jabodetabek) Indonesia.
KEYWORDS: Knowledge Management Strategies, Innovation, Organizational Performance.
I. INTRODUCTION
Globalization that sweeping the world today has made a lot of changes in the competitive business
environment, the high of competition can result in many changes and developments in technology in conducting
the business competition. One is the technological change that is to innovate to create the competitive world of
business in an organization. Innovation is one strenght important strategy to increase economiic growth on
organizational (Agbim et al.2013). Innovation is one important organizational strength strategy to increase
economic growth. It needs a good knowledge to created innovation which increases organizational
performance.
In the achievement of performance, knowledge is also one of the most resources has an important role
to make a sustainable competitive advantage, one of which is the knowledge of each individual to develop their
skills and career development (Puryantini et al. 2017). Therefore, the organization must have a good knowledge
and deep, so that in the process of innovation and improve performance can be managed through a system
knowledge management organization. Knowledge management is a key asset in the success of an organization
for the success of an organization depends on knowledge management.
In the face of environmental change. According to Barney (1991) that a sustainable competitive
advantage organization comes from the peculiarities of this valuable resource, resources are scarce, it is not
perfect and does not imitable substitutable. Therefore, knowledge is very important and must be managed
through a knowledge management system.
Innovation can be defined as a new way and a new combination that converts inputs into outputs that
can produce changes in the relationship of values and prices offered to users in social and economic terms (De
Meyer and Garg 2005; Fontana 2011). For the organization, innovation is a strategy that is very important in
providing input and output for the community or users (Wu and Lin 2011). The Innovations that were have been
done by PT. KCJ (KAI COMMUTER JABODETABEK) such as innovating the KRL operating system model,
KRL access applications, vending machines (C-VIM), women's train (KKW), announcer stations, E-ticketing
systems, KRL service officers (PPK), passenger information system (SIP) and others. PT. KCJ (KAI
COMMUTER JABODETABEK) is transportation public service which using electric rail trains that service
route connected to Jakarta, Bogor, Depok, Tangerang (Serpong) and Bekasi (Jabodetabek).
Nowadays many of employee's and passenger's chose PT. KCJ (COMMUTER KAI Jabodetabek) as
alternative transportation for mobile. This reason was effort PT. KCJ to make innovation in service quality.
Based on data survey PT. KCJ (COMMUTER KAI Jabodetabek) in 2012 total average of passengers KRL
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about 366.358 passengers, andin 2017 the average passengers PT. KCJ (COMMUTER KAI Jabodetabek) about
993.992 passengers, Total passengers KRL from year 2012- 2017 are currently experiencing a significant
increase of 122% even approximate the target PT KAI in 2019, the number of passengers reached 1.2 million.
For the importance of product and process innovation and company performance, especially in
innovation cannot be separated from the knowledge possessed by employees is an important thing to be done by
the company to achieve a company's goals and objectives. Objectives to be achieved by such an organization
would need a useful assessment to determine the final destination of the organization. Performance is an
overview of the level of achievement of the implementation of tasks in an organization, in efforts to achieve the
goals, objectives, mission, and vision of the organization (Bastian 2001).
This is the main basis for doing this research, based on the fact that there are still many companies that
lack the aspect of product development and innovation through knowledge of a person or group, which in turn
will affect the company's performance. Based on this background, the purpose of this study was to determine the
effect of knowledge management and innovation strategies in improving corporate performance. In addition,
research is expected to provide guidance and information as input to an organization that megadopsi about
knowledge management, innovation, and organizational performance and also on further research.
II. LITERATURE REVIEW
2.1 Knowledge Management
Knowledge management is a very brilliant concept widely known to the public, controversial
discussions and needs due to environmental changes such as increasing global competition, information speed,
and aging knowledge, product and process innovation dynamics, and competition through the buyer's market
(Greiner et al. 2007; Picot 1998). According to Nonaka and Takeuchi (1995), knowledge management is a
continuous process that can be divided into four sequential phases. The first is knowledge acquisition related to
discovery and knowledge needs, the second is knowledge organization related to the process of gathering,
filtering and storing knowledge, the third dimension of knowledge involves anyone who gets the knowledge and
how the knowledge is distributed, and the last knowledge applications include the application of knowledge in
new scenarios and learning from the scenario, the application of knowledge includes critical analysis and
evaluation.
According to Gana (2011) knowledge is a concept that seems to be understood by the general, but
actually, it is difficult to define knowledge difficult because knowledge is double dimensional, united in the
person, stored in various types of documents both conventional and electronic. However, knowledge can be
defined as moving from data, information, and knowledge (Firestone 2001). Data is basically the value of
something that is visible and can be measured or its properties can be calculated. Information is data that is
interpreted, has concepts that can be explored, formatted and filtered in certain ways. While knowledge is
information that has been experienced, filtered and formatted in a very special way. Knowledge can be
classified in several ways, among others, namely tacit knowledge, explicit knowledge, and cultural
knowledge.Polanyi (1966) type subdividing knowledge into two parts and knowledge, tacit knowledge and
explicit knowledge.
Tacit knowledge is the knowledge that is implicitly used by members of the Organization to be able
to understand the world of work and carry out its work. Tacit knowledge is very difficult to verbalize, but
otherwise expressed in the form of actions based on tacit knowledge skills are the basis of business innovation,
and become socialized when individuals participate in a community. Tacit knowledge can also be realized
through conversational modes, including analogies, metaphors or models, and through various public stories.
Further tacit knowledge is expressed as explicit knowledge, while explicit knowledge is formally transformed
knowledge through a system of symbols and signs that are easily communicated (Nonaka and Takuchi 1995).
2.2 Knowledge Management Strategies
Knowledge management strategy is defined as a knowledge to be codified and personalized to meet the
specific needs of users while (Xie 2009) said that knowledge management is the process of placement, coding,
and transfer of explicit knowledge and tacit knowledge among employees in an appropriate time and place.
Research conducted by (Lopez et al. 2011) that knowledge management strategies (codification and
personalization) impact on innovation and organizational performance directly and indirectly (through increased
innovation capabilities).
According Moenaert et al. (1992) an information-based codification approach and knowledge-based
personalization must be used to disseminate tacit and explicit knowledge, while according to Hansen et al.
(1999); Malhotra (2004); Greiner et al. (2017) whereas according to (Hansen et al. 1999; Malhotra 2004;
Greiner et al. 2017) that, the purpose of codification strategies collects knowledge stored in the database and
shares and provides available knowledge explicitly in the form of codification.
Codification strategy refers to extracting explicit knowledge about how knowledge is stored in the
computer and internet-based databases, which can only be accessed and reused by employees in the
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organization. Explicit and codified knowledge with the approach ' people to document '. Therefore this strategy
is document-driven. The aim of this strategy is to gain knowledge for each employee through the collection,
classification, documentation, arrest, and recording process (Greiner et al. 2007; Kumar and Ganesh 2011).
While (Hansen et al. 1999: Malhotra 2004) While (Hansen et al. 1999: Malhotra 2004) said codification
strategies have the purpose of gathering knowledge, storing it in the database, and providing existing knowledge
in explicit and codified forms.
Personalization strategies are closely related to employees who develop knowledge and most are shared
through direct contact between employees. The aim of this strategy is to achieve knowledge transfer through
informal tacit knowledge that is enhanced by individuals in an organization or company (Choi and Lee 2003).
Instead, the focus of personalization strategies is not to store knowledge, but the use of Information Technology
(IT) to help people communicate their knowledge. The purpose is to transfer a personalized strategy,
communicate, and exchange knowledge through knowledge networks such as discussion forums. If the business
strategy focused on generating specific solutions or new customers or product innovation, personalization
strategies should be selected rather than the codification strategy (Hansen et al 1999).
2.3 Innovation
Innovation is a conceptualization activity, as well as ideas or ideas that can solve problems by
bringing economic value to the company and social value to the community. Lee and Yu (2010); Agbim and
Omattah (2013), said that innovation is a new approach by organizations in developing ideas, creating,
implementing and modifying a product if needed while according to Lena and Lena and Lina (2009) innovation
is a system of organizational activities that transform technology from ideas to commercialization, innovation
refers to renewing new products, processes, and services. In other words, innovation in an organization is the
application of new ideas or behaviors to the market industry or the general environment and also to the
organization. In managing innovation so that effective and efficient managers must make changes related to the
management of innovation and create a regulation for organizations to encourage to be innovative (Jones and
George 2008).
Further, according to the innovation grouping (Tid et al. 2005), grouped innovation within four (4)
categories namely, product innovation, process, position and paradigm, the first product innovations are changes
in a variety of things that the products or services offered by a company or organization, the innovation process
is a change in the way to produce and deliver products from companies that distributed to customers, third
innovation is a change in the position of the context in which their perkenanlan new products or services to
consumers or users, and the last is the innovation paradigm is the change in the underlying mental models
(paradigms) that exist in the run the organization.
The study focuses on product and process innovation that is adopted from the research by Hilma and
kaliapen (2015) cited in Schumpter (1934); Wang and Ahmed (2004), which have an impact on the performance
of an organization.
2.4 Organizational performance
In organizations, of course, various levels of work, there are those that contain high risk, risks that are
at low risk. There are jobs that are high load, medium load work and also low load jobs. According to Ma'arif
and Kartika (2012) performance is the result which is the real value for the company, for example in the form of
sales, production, quality, cost efficiency, profit and so on.
This study refers to the concept of Kaplan and Norton (1996), which introduced balanced scorecard
emphasizing on all financial and nonfinancial measures become part of the information system for workers at all
levels in the organization. Balanced scorecard arranged into four impartial perspectives (Creamer and Freund
2010), the perspective of financial, regarding how the company adds value to the shareholders of his, both
customer perspective, regarding what is gained customers from companies and provide services to customers,
third Internal business process perspective, involves action - any action to be done with excellence in order to
succeed and focus on the use of customer information to sell new services according to their needs and the last
is the perspective of learning and growth process, this perspective looks at the motivation, training, and capacity
to innovate needed employees to implement the organization's goals and concerns orientation future success in
adding value to the company.
III. METHODOLOGY
3.1 Data and sample
In this study, the type of data used is primary data obtained through questionnaires, interviews, and
direct observations on the location of the study, secondary data obtained through library studies. The sampling
technique used is non-probability sampling with the type of sampling used is purposive sampling ie researchers
choose respondents in a subjective manner, purposive sampling is believed that the information needed for this
research is obtained from a particular target group based on the criteria set by the researcher (Mulyanto and
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Wulandari 2010). The research was conducted at PT. KCJ (KAI Commuter Jabodetabek), the sample size of this
study was 100 respondents (employees) selected according to certain criteria working at PT. Jabodetabek
Commuter Line, including consisting of 3 directorates namely finance and administration directorates,
engineering and operations directorates and also director of marketing and operations.
From the 100 questionnaires, only 84 returnees were distributed for 1 month at PT. KCJ (KAI
COMMUTER JABODETABEK and then analyzed using the SEM method, data analysis using SmartPLS
software with vadility and reability tests with measurement models using the Likert scale 1 to 5. PLS (Partial
Least Square) is a variance based structural equation analysis (SEM) which simultaneous testing of
measurement models as well as testing structural models Ghozali (2008) explains structural equation modeling
(Structural Equation Modeling) is a second generation multivariate analysis technique that allows researchers to
examine the relationship between complex variables both recursive and non-recursive to obtain a comprehensive
picture of the whole model.
3.2 variable measurement
The dependent variable in this study is organizational performance. The indicators used to measure
organizational performance in this study are adopted from Kaplan and Norton's (1996) theory and research
conducted by Yousif et al (2013), namely: 1. Financial perspective, 2 Customer perspective, 3. Internal business
process perspective, and 4. Learning and growth process perspective.
Furthermore, the independent variable in this study is a knowledge management strategies adopted
from the research by Yousif et al. (2013); Greiner et al. 2007; Ganesh and Kumar (2011) namely, codification
and personalization. And the latter is mediating variables (moderating variable) adopted on research by Hilma
and kaliapen (2015) cited in Schumpter (1934); Wang and Ahmed (2004), which consists of several
classifications of products or services, process, markets, behavioral, strategic and open, but this study only
focuses on the innovation process and product innovation or service Innovations that have an impact on
organizational performance.
3.3 Research model
SEM-PLS analysis is used to determine the direct influence of the effect of knowledge management
and innovation strategy to organizational performance PT. commuter line (jabotadebek). The following research
model SEM-PLS can be seen in Figure 1 below.
Figure 1. SEM - PLS model of research
Based on the research model, the hypothesis in this study are:
Hypothesis 1: Strategies Knowledge Management effect on innovation on PT. KCJ (COMMUTER KAI
Jabodetabek) Indonesia
Hypothesis 2: Strategies Knowledge Management affect the performance of the organization on PT. KCJ
(COMMUTER KAI Jabodetabek) Indonesia.
Hypothesis 3: Innovation as Strategy mediation Knowledge Management effect on organizational performance
in PT. KCJ (COMMUTER KAI Jabodetabek) Indonesia.
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IV. RESULT AND DISCUSSION
4.1 Characteristics of Respondents
Respondents in this study were all employees of PT. KCJ (Commuter KAI Jabodetabek) Indonesia who
answer questions in the form of a questionnaire. Respondents were recruited for this study were 84 employees,
which in turn all the respondents were chosen based on gender, age, education, past, and long work. In Table 4
below is the result of recapitulation data.
Based on Table 1. Characteristics of respondents results seen from gender in this study that some male
sex with a percentage of 76.2 percent and female respondents with a percentage of 23.8 percent in this
difference seen that male sex dominates the number of employees in PT. KCJ (Commuter KAI Jabodetabek) In
age characteristics, the majority of young people dominate PT. KCJ (Commuter KAI Jabodetabek) with a
percentage of the young age of 40.5 percent, then the percentage of middle age is 20.2 percent and the
percentage of old age looks a little on the results of researchers that are equal to 3.6 percent.
Based on recent education, some respondents in this study were undergraduate, graduates (S1) with a
percentage of 47.6 percent, then graduates graduated from D1-D3 (Diploma) with a percentage of 11.9 percent
while respondents who had high school education with a percentage of 40.9 percent. Next based on the length of
time the respondents worked at PT. KCJ (Commuter KAI Jabodetabek) with new entry level, with a percentage
of 69 percent, then in the second position with junior staff, which is a percentage of 27.4 percent while the
percentage of senior staff is 3.6 percent, then in terms of the percentage of working time still dominated by the
age of beginners at PT. KCJ (Commuter KAI Jabodetabek).
Table 1 Characteristics of respondents
No Karasteristik Responden Frequency Percentage (%)
1 Gender
Man 64 76.2
Woman 20 23.8
Total 84 100
2 Age (years)
Young 0-29 64 76.2
Medium 30-45 17 20.2
Old 46-55 3 3.6
Total 84 100
3 Last Education
High School 34 40.5
D1-D3 10 11.9
Graduate (S1) 40 47.6
Post Graduate (S2) 0 0
Total 84 100
4 Working Period (Months)
New Entry level 0-60 58 69
Junior staff 61-120 23 27.4
Senior staff 121-600 3 3.6
Total 84 100
Source: Primary Data processing (2018)
4.2 Validity test
The model was used to test the validity and reliability of the indicator variables. Validity test is done to
determine the ability of research indicators measure what should be measured. Validity occurs if the score
obtained from two different instruments that measure the same variables are strongly correlated. An indicator is
said to meet the validity if the value of the outer loading > 0.5, AVE and communality > 0.5 (Ghozali 2008). In
PLS reliability test can be done by using Cronbach's alpha and Composite Reliability. The lower limit value of
variable reliability and acceptable if the value is > 0.6 and > 0.7.
Table 2 AVE and Communality
Latent variables AVE Communality Description
Kondifikasi (X1.1) 0.532 0.532 Valid
Personalization (X1.2) 0.501 0.501 Valid
Process (X2.1) 0.585 0.585 Valid
Product (X2.2) 0.626 0.626 Valid
Financial perspective (Y1) 0.722 0.722 Valid
Customer perspective (Y2) 0.579 0.579 Valid
Internal business process perspective (Y3) 0.547 0.547 Valid
The learning and growth perspective
(Y4) 0.635
0.635 Valid
Source: Primary Data processing (2018)
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Based on Table 2 above it is known that the AVE and communality values, in general, are more than
0.5 in the codified dimension (X1.1) of 0.532, personalization (X1.2) of 0.501, process (X2.1) of 0.585, product
(X2). 2) amounting to 0.626, financial perspective (Y1) of 0.722, customer perspective (Y2) of 0.579, internal
business process perspective (Y3) of 0.547 and learning and growth perspective (Y4) of 0.635, the results in
table 2 show AVE values and Communality has a significant value, meaning that very good vadility values can
be seen in Figure 1, the outer loading value is more than 0.5 for all indicators, so it can be concluded that all
indicators are valid.
Figure 2. SEM Analysis Results - PLS
4.3 Reability test
The parameters used to assess reliability testing can be done with two measurement criteria, namely
Cronbach alpha and Composite Reliability. An indicator is said to be reliable if the value of Cronbach Alpha is
more than 0.6 and Composite Reliability is more than 0.7. The variable composite reliability test results are all
above 0.70. It can be concluded that the variables in this study have good reliability. Based on table 3, the output
value of the Cronbach alpha test on the conditional variable (X1.1) is 0.736, personalization (X1.2) is 0.794,
process (X2.1) is 0.822, product (X2.2) is 0.850, financial perspective (Y1) of 0.871, customer perspective (Y2)
of 0.818, internal business process perspective (Y3) of 0.787 and perspective of learning and growth process
(Y4) of 0.903 is worth more than 0.7. It can be concluded that these variables have good reliability or variable
has internal consistency and stability of a good indicator. It can be concluded that the variables used in this
study have been reliable. output examination Cronbach and alpha composite reliability as presented in Table 2
below.
Table 3 Cronbach Alpha and composite Reliability
Latent variables Cronbach'scomposite Information
AlphaReliability
Kondifikasi (X1.1) 0.736 0.820 Well
Personalization (X1.2) 0.794 0.855 Well
Process (X2.1) 0.822 0.875 Well
Product (X2.2) 0.850 0.893 Well
Financial perspective (Y1) 0.871 0.912 Well
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Customer perspective the (Y2) 0.818 0.872 Well
Internal business process 0.787 0.851 Well
perspective (Y3)
The learning and growth perspective 0.903 0.923 Well
(Y4)
Source: Primary Data processing (2018)
4.4 Hypothesis Testing
Hypothesis testing is done to answer the purpose of research, to answer the hypothesis was conducted
engineering bootstrapping shown in the results of path coefficient table 4.
Table 4 Results of the path coefficient
Latent variables
Original
Sample
(O)
Standard
Error
(Sterr)
T-Statistics Description
(|O / Sterr |)
Knowledge-management (X1)
->
0.706 0.095 7.383 Accepted H1
Innovation (X2)
Knowledge-management (X1)
->
0.082 0.054 1.511
Not accepted
H2
Organization performance (Y)
Innovation (X2) ->
Organization
0.670 0.186 3.587 Accepted H3
performance (Y)
Source: Primary Data processing (2018)
Hypothesis 1: Strategies Knowledge Management effect on innovation at PT. KCJ (Commuter KAI
Jabodetabek) Indonesia
Based on the results of the coefficients in Table 4 the statistical value for the relationship between
knowledge management to innovation with a t-statistic value of 7.383 is value> 1.96. This can be interpreted as
accepting hypothesis 1, meaning a significant knowledge management strategy of 0.706, with increasing
knowledge management strategies increasing the innovation at PT. Jabodetabek KRL. This hypothetical test
result is in accordance with the results of a study from Yousif et al. (2013) and Lopez et al. (2011) said that
knowledge management strategies are codification and personalization of definitions of innovation in an
organization. Therefore, the knowledge that needs to be changed and personalization must be further enhanced
in adding new insights or knowledge to all employees of PT. KRL Jabodetabek in order to increase creativity in
innovation both in supporting and in creating new innovations
Hypothesis 2: Strategies Knowledge Management effect on organizational performance in PT. KCJ (Commuter
KAI Jabodetabek)
Based on the results of path coefficient In Table 4 Statistical value to the relationship between
knowledge management strategy to organizational performance with a value of 1.511 t-statistic value < than
1.96, it can be interpreted that the starting hypothesis 2 on organizational performance at PT. Jabodetabek KRL.
It is therefore not a significant difference between knowledge management on organizational performance at PT.
KCJ (Commuter KAI Jabodetabek). In contrast to past studies that there is a positive relationship between
knowledge management strategy with organizational performance (Choi and Lee 2003) and Yu et al. (2006)
states that a knowledge management strategy is the codification have significant positive effects on
organizational performance improvement, while Bierly and Daly (2007) revealed that a knowledge management
strategy (personalization) has a positive correlation with the performance of the organization. These results
indicate that a particular organization PT. KCJ (Commuter KAI Jabodetabek), must increase knowledge
management strategy that is codification and personalization to create new knowledge in improving the
performance at PT. KCJ (Commuter KAI Jabodetabek)
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Hypothesis 3: Innovation as Strategy mediation Knowledge Management effect on organizational performance
in PT. KCJ (Commuter KAI Jabodetabek).
Based on the results of path coefficient In Table 4 Statistical value for the relationship between
innovation on the performance of the organization with a value of 3.587 t-statistic value < from 1.96, so that it
can be interpreted that accept the hypothesis 3 on organizational performance at PT. KCJ (Commuter KAI
Jabodetabek). Based on Table 9 statistical values for the relationship between innovation to organizational
performance value by 3.587 so that there is a significant influence on the performance of innovation. Because
the first hypothesis, knowledge of a significant effect on innovation, so that the third hypothesis is accepted it
means innovation mediate the indirect influence of knowledge management on organizational performance PT.
KCJ (Commuter KAI Jabodetabek). These results indicate that innovation as mediation knowledge management
strategy consisting of (codification and personalization) had significant influence significant and positive impact
on organizational performance. It is supported by a study by Yousif et al. (2013) said that innovation can be an
important role in mediating a significant positive relationship between knowledge management strategy and
organizational performance.
V. CONCLUSIONS
Based on the results of the analysis in the research conducted at PT. KCJ (Commuter KAI
Jabodetabek), that there is a significant effect of knowledge management strategies on innovation atPT. KCJ
(Commuter KAI Jabodetabek). When the knowledge management strategy consists of (codification and
personalization) can be applied to PT. KCJ (Commuter KAI Jabodetabek) then the knowledge they gain in
increasing employee creativity in terms of more innovating to create a process, a better product of innovation.
There is a significant indirect effect of knowledge management on organizational performance through
innovation. Innovation gives an influence on the performance of related organizations in conducting new
processes and products in innovation so that it can improve company performance and also knowledge
management strategies can provide indirect influence on organizational performance through the mediation of
innovation.
Codification management strategies are the knowledge that is coded or documented properly and stored
in a database so that it can be accessed by users and can be used repeatedly by anyone in the organization. For
this reason, PT. KCJ (Commuter KAI Jabodetabek) needs to increase knowledge of human resources that can
access information on databases or documents that have been stored, for that a system similar to traditional
libraries, which stores electronic documents with good search engine facilities that can be accessed by
employees in increasing their knowledge so that more innovative in the process of modifying products and also
the process of creating production so that it can improve company performance.
Personalization strategies are also the most influencing factors in making innovations to improve
organizational performance. Personalization strategies are the knowledge that is shared through individual to an
individual contact, individuals in groups and groups through experience and also aims to transfer knowledge,
communicate, and exchange knowledge through knowledge networks such as discussion forums. For this
reason, an organization should improve an approach between person to person between employees and establish
good cooperation from the highest leadership to employees in exchanging knowledge through sharing and also
in the form of experience in increasing knowledge to be more innovative in carrying out processes and products.
Process innovation and product innovation is a process of creating or modifying products that will be
offered to customers to be able to improve organizational performance. Innovation is inseparable from the
knowledge of individuals and teams and must also have teamwork in carrying out processes, products of
innovation, especially product innovation that greatly affect the performance of the organization at PT. KCJ
(Commuter KAI Jabodetabek) to provide solutions to current problems in improving service for KRL service
users that can create a better organizational performance.
VI. SUGGESTION
Based on the above conclusions, this research is still far from perfection. It is expected that
researchers in the future will add variables related to research on knowledge management strategies, innovation,
and organizational performance because the general strategies of knowledge management and innovation are
significant to organizational performance so that this research can be further developed in Hopefully this
research can be useful and can increase knowledge about future knowledge.
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http://www.krl.co.id.
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