The document discusses e-commerce, defining it as the buying, selling, and transferring of goods and services online, with categories including B2C, B2B, C2C, and m-commerce. It highlights benefits for organizations and consumers, such as global reach, cost reduction, and improved customer relations. Additionally, it notes trends in online shopping behaviors among Canadians and projections for future sales growth.

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2. Ph. No.: 8222066670, 4000670 Website: www.batracomputercentre.com

3. Ph. No.: 8222066670, 4000670 Website: www.batracomputercentre.com
E-commerce or electronic commerce is processor
buying, selling , transferring or exchanging products,
services and/or information via electronic networks and
computers

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 Two major categories
 Other categories

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 Business-to-consumer (B2C):
Online transaction are made b/w business and
individual consumers. E.g. Amazoan.com,
ebay.com
 Business-to-Business (B2B):
Business make online transaction with other
businesses.

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 Consumer-to-consumer (C2C)
 Mobile commerce (m-commerce)
 E-learning
 E-government

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 Benefits to organizations
 benefits to consumers

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 Global reach
 Cost reduction
 Supply chain improvements
 Extended hours: 24/7/365
 Customization
 Improved customer relation

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 More products and services
 Cheaper products and services
 Instant delivery
 Information availability
 Participation in auctions

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 Email
 Instant messaging
 Online shopping and order tracking
 Online banking
 Shopping cart software
 Teleconferencing
 Electronic tickets

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 Online shopping is the process of buying goods
and services from merchants who sell on the
internet
 Online consumers are evenly slept b/w men and women
and tend to be better educated, younger, and more
affluent than the general population

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Advantages:
 24-hour access
 Ability to comparison shop
 The in-home privacy
 Variety

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 Favorite websites for shopping including those
featuring: Event tickets
 Online periodicals subscription
 Flowers and gifts
 Consumers electronics
 Travels

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 Every 1.2 seconds, a Canadian make a purchase
with their PayPal account
 Almost 20% of Canadians make three or more
online purchases per month (comScore 2009)

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 90% of Canadians do their online shopping
exclusively from home and only 1% of
Canadians shop online exclusively from work
 Expert predict that online sales will reach
US&328 billion by 2010

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20. Ph. No.: 8222066670, 4000670 Website: www.batracomputercentre.com

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