Eats Food Lounge is a premium food court located in DLF Place Mall, Saket, Delhi that was established in 2007. It has 84 employees and features several national and international fast food brands like McDonald's, Domino's, Baskin Robbins, and Haldiram's. Eats Food Lounge operates from 11am to 11pm and sees its peak hours from 12pm to 4:30pm and 7:30pm to 9:30pm. It generates revenues of Rs. 3-4 million on weekdays and Rs. 7-8 million on weekends from its average daily customer counts of 700 and 2,000 respectively. The document discusses the business model, operations, customer feedback and suggestions for

1. Presented by: BhawnaNaliwalAkritiBaralFauzia KhanAbdul rabAkeelahmed

6. OBJECTIVE OF THE ASSIGNMENT.Try to understand the business model, layout and location. EATS FOOD LOUNGECompetition Customer Feedback Suggestions

7. IntroductionESTABLISHED: 2007.

8. Location: DLF PLACE MALL,SAKET.

9. EATS Food lounge is a premium food court venture with an optimum mix of national and international F&B brands providing for fast moving food items under one roof. It has been designed keeping in mind the ambience, space and cuisines to suit all palettes.Locations-EAT - Food loungeis present at four malls viz. DLF Place - Saket,DLF Promenade,City Centre -Chandigarh &City Centre – Shalimar Bagh

10. WORKFORCE :- Total : 84 Manager: 1 Card holders: 4 Chef: 40 Sweepers: 5 workers: 34

11. COMMON DISHES Mc Donalds –burger,icecream,soft drink.Dominos –pizza.Baskin robins- ice creamBackers shop- pastries.Haldiram-raj kachori,cholebhatoore,specialthali.

12. TIMINGS11:00 am – 11:00 pmPeak Hours = 12:00 pm to 4:30 pm 7:30 pm to 9:30 pm

13. CUSTOMERSResident of saket, malvinagar & othersreligare staffStudents- bhagatsingh collegeStudents of other colleges

14. REVENUESWeekdays = 3,000,00-4,000,00.Weekends = 7,000,00-8,000,00.Average customers on weekdays = 700Average customers on weekends = 2000

15. Rent( according to area/space)Haldiram- around 1,50,000- 2,00,000.Mcdonalds,Dominos,TikkaTown,Zaitoon,Kobe Sizzlers- 1,00,000Backers Street,TwistPotato's,OvenFresh,Baskin Robins- 60,000.

16. Time factor as a costTime taken in delivery the order as such-Depends upon the-Demand for the same.Expertise available.

17. Time taken in dominos is quite much high as comparative to the others(Mc donalds,zaitoon,oven fresh) haldiram also take few minutes to cater the service and in the Chinese outlays, desert corners like-desert street and baskin robins they does not exist.

18. LAYOUTTotal Area=15000 sq. ftTotal Capacity = 300 SeatsTraces garden setting = 50

20. Layout benefits: Create a pool potential of customers.

21. Popular space for casual shoppers who like to spend hrs. in bustling in the shopping mall.

22. Labour pool and cost.

23. Transportation system.

24. Cater all income level.

25. Provide an healthy/cheerful environment.COMPETITION within EATS OUTSIDE Eats

26. QuestionnaireFollowing are the question’s that we used to get the feedback from a random sample which consisted of 15 people:-WHY DO YOU CHOOSE EATS FOOD LOUNGE?WHAT FOOD ITEM DO YOU PREFER MOST ?ARE YOU SATISFIED WITH THE SERVICE HERE ? ARE YOU SATISFIED WITH THE SEATING ARRENGMENT ?ARE YOU SATISFIED WITH THE QUALITY OF FOOD ?HOW OFTEN YOU VISIT THE FOOD LOUNGE ?DO YOU THINK THE FOOD LOUNGE PROVIDES VALUE FOR MONEY ?ARE YOU SATISFIED WITH THE HYGINE IN THE LOUNGE ?

27. WHY DO YOU CHOOSE EATS FOOD LOUNGE ?

28. WHAT FOOD ITEM DO YOU PREFER MOST ?

29. Further division of sales

32. ARE YOU SATISFIED WITH THE SERVICE HERE ?

33. ARE YOU SATISFIED WITH THE SEATING ARRENGMENT ?

34. ARE YOU SATISFIED WITH THE QUALITY OF FOOD ?