This document discusses e-commerce, including its meaning, features, types of e-commerce transactions, the e-commerce process, components, payments methods, benefits and limitations. It defines e-commerce as the process of buying and selling products/services via computer networks like the internet. Key features include product images/comparisons, sharing options, and 24/7 availability. Types of e-commerce include B2B, B2C, C2C and C2B transactions. The document also outlines the customer/business process and components like branding, marketing, fulfillment and shipping costs.

1. Presented By :
Vijay
15104013
MBA FINANCE

2. Meaning of E-commerce
E-commerce is the process of buying and selling or exchange of products ,
services and information via computer network including the internet.

3. Features of E-Commerce
1) Quality of Image

4. Features of E-Commerce
1) Quality of Image
2) Product Comparisons

5. Features of E-Commerce
1) Quality of Image
2) Product Comparisons
3) Share

6. Features of E-Commerce
1) Quality of Image
2) Product Comparisons
3) Share Buttons
4) 24X 7 availability

7. Features of E-Commerce
1) Quality of Image
2) Product Comparisons
3) Share Buttons
4) 24X 7 availability
5) Consumer Review

8. • Business-to-Business (B2B)
• Business-to-Consumer (B2C)
• Consumer-to-consumer (C2C)
• Consumer-to-Business (C2B)
• Mobile commerce

9. CUSTOMER
WHOLESELLER
WEBSITE
BUSINESS
ORGANIZATION
ORDER PROCESSING
ORDER
Sell the product to the intermediate buyer who takes the product to the final consumer. For example, Intel is selling its chips to
other businesses. The below fig. shows B2B transaction:

10. All transactions take place b/w a business organ. and the final consumer

11. consumers sell & buy to consumers
For example, olx.in

12. In such sites, the consumer places an estimate of the amount of money he is willing to spend for a particular service.
For example, comparison of interest rates of personal loan/ car loan provided by various banks via website.
CUSTOMER
PROCESSES
ORDER WEBSITE
PLACES MONEY
FOR A
PARTICULAR
SERVICE
BUSINESS
ORGANIZATION
RECEIVES PRODUCTS
RECEIVES MONEY

13. E-COMMERCE PROCESS

14. E-commerce Applications
• Online Banking
• Online shopping and order tracking
• Shopping cart
• Teleconferencing
• Electronic tickets
• Social networking

15. •Online Branding
Components of E-commerce:

16. •Online Branding
•Marketing
Components of E-commerce:

17. •Online Branding
•Marketing
•Fulfillment
Components of E-commerce:

18. •Online Branding
•Marketing
•Fulfillment
•Shipping Costs
Components of E-commerce:

19. E-commerce Payments Methods
1. Traditional Payment Methods:
•Cash on delivery
•Demand Draft
2. Electronic Payment Methods:
•Internet Banking
•Credit card / Debit card
•E wallet

20. Benefits of E-commerce
1) Benefits to Organizations
2) Benefits to Customers
3) Benefits to Society

21. Benefits to Organizations
• Expands mkt. place to national & international mkt.
• Improves brand image
• Better customer services
• Fast access to information
• Eliminating paper

22. Benefits to Customers
 24 hours shopping.
 Less expensive product & services
 Provide detailed information in seconds
 Allows quick delivery
 Customers can interact with other customers
 Provides customers with more choices

23. Benefits to Society
 Less travelling for shopping resulting in less traffic on the roads and lower air pollution.
 Enables people in rural areas to enjoy products & services that otherwise are not
available to them.
 Facilitates delivery of public services, such as education services etc at a reduced cost
and of improved quality.
 Increase standard of living of the society.

24. Limitations of E-commerce
i. Limitations to Organizations
ii. Limitations to Society
iii. Limitations to Consumers

25. Limitations to Organizations
1) Personal Relations
2) Wrong Review
3) Culture

26. Limitations to Customers
1) Fake Product
2) No Bargaining
3) No Relation After Purchase
4) Good internet

27. Limitations to Society
1) Lack of personal interaction
2) Unusable items
3) Personal Communication
4) Product People
5) Health Problem

28. Future of E-commerce in India
India's e-commerce market was worth about $ 4.4 billion in 2010, it went up to $13.6 billion in 2013 and to $ 16 billion in 2015.
India's retail market is estimated at $470 billion in 2011 and is expected to grow to $925 Bn by 2014-2015 and $1.3 Trillion by 2020.
The Indian e-commerce market is estimated at Rs 31,800 Crore ($5.3 billion) for the year 2014.
Online travel market in India is expected to grow at a rate of 22% over the next 4 years and reach Rs 81,525 Crore ($12.2 billion) in size by 2014.
Indian e-tailing industry is estimated at $ 20 million in 2011 and estimated to grow to $ 40 million in 2015.
Overall e-commerce market is expected to reach Rs 1,08,428 crore (US$24 billion) by the year 2015 with both online travel and e-tailing contributing
equally.

29. Founded - 4 April 1999 , China
CEO – Daniel Zhang
Founders – Peng lie , Jack Ma
Headquarters – Hangzhou , China

30. Founded – 2010
Founder –Vijay Shankar Sharma
Headquartered -Noida

31. Founded – 5 July 1994 , Washington, United
States
CEO – Jeff Bezos
Found –Jeff Bezos
Headquaters –seattle , Washington, United
states
Customer service – 1800 3000 9009

32. Founded - 5 September 2007
CEO – Sachin Bansal
Founders – Sachin Bansal , Binny
Bansal
Key People –Sachin Bansal , Binny
Bansal
Customer service - 1800 208 9898

33. Founded – 2010
CEO –Kunal Kahl
Founders –Rohit Bansal , Kunal Kahl
Customer service – 09212692126