(DVO203) The Life of a Netflix Engineer Using 37% of the Internet
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Netflix is a large and ever-changing ecosystem made up of: hundreds of production changes every hour, thousands of micro services, tens of thousands of instances, millions of concurrent customers, billions of metrics every minute. And I'm the guy with the pager. This is an in-the-trenches look at what operating at Netflix scale in the cloud is really like. It covers how Netflix views the velocity of innovation, expected failures, high availability, engineer responsibility, and obsessing over the quality of the customer experience. It also explains why freedom and responsibility are key, trust is required, and chaos is your friend.
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(DVO203) The Life of a Netflix Engineer Using 37% of the Internet
- 1. © 2015, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Dave Hahn, Operations and Reliability Engineering dhahn@netflix.com | @relix42 DVO203 A Day in the Life of a Netflix Engineer Using 37% of the Internet
- 2. A bit about me Dave Hahn Senior * Engineer Critical Operations and Response Engineering Team (CORE)
- 3. Operations Crisis Handling Cloud Performance Reliability Insight Network Engagement Hardware Software *
- 4. Operations Crisis Handling Cloud Performance Reliability Insight Network Engagement Hardware Software Making things better *
- 5. CORE team Part of Operations Engineering Responsible for: Crisis management Availability reporting Reliability best practices AWS relationship Operations education
- 7. CORE goals Protect the customer experience
- 8. CORE goals Protect the customer experience
- 9. Cannot connect to the Netflix service Try Again
- 10. Go outside and play Sunshine!
- 11. CORE goals Protect the customer experience
- 12. CORE goals Protect the customer experience
- 13. CORE goals Protect the customer experience Unique failures
- 14. CORE goals Protect the customer experience Unique failures Constant Improvement
- 15. A bit about Netflix
- 16. A bit about Netflix Media and entertainment company Goal Delight our customers and win moments of truth
- 17. Moment
- 23. The Netflix cloud journey
- 24. ‘09 ‘10 ‘11 ‘13 ‘15 Start cloud effort First device talking to AWS Serving from EU-WEST-1 Serving from US-WEST-2 Migration complete The Netflix cloud journey
- 26. AZ1 Global deployment US-West US-East EU-West
- 27. Netflix architecture Microservices 100s & 100s of microservices
- 33. Netflix ecosystem 100s of microservices 1000s of daily production changes 10,000s of instances 100,000s of customer interactions per minute 1,000,000s of customers 1,000,000,000s of metrics 10,000,000,000 hours of streamed
- 34. Netflix ecosystem 100s of microservices 1000s of daily production changes 10,000s of instances 100,000s of customer interactions per minute 1,000,000s of customers 1,000,000,000s of metrics 10,000,000,000 hours of streamed 10s of operations engineers
- 35. Netflix ecosystem 100s of microservices 1000s of daily production changes 10,000s of instances 100,000s of customer interactions per minute 1,000,000s of customers 1,000,000,000s of metrics 10,000,000,000 hours of streamed 10s of operations engineers No NOC
- 38. DevOps culture 100% ownership On call 24x7
- 39. DevOps culture 100% ownership On call 24x7 Incident reviews
- 40. DevOps culture 100% ownership On call 24x7 Incident reviews Honest and open feedback
- 42. Easy ownership
- 51. Insight Metrics
- 52. Insight
- 53. Insight
- 54. Insight
- 56. Insight
- 57. Insight
- 58. Insight
- 59. How? DevOps culture Easy ownership Insight Cloud thinking
- 60. Cloud thinking
- 61. Cloud thinking Verbs not nouns
- 62. How? DevOps culture Easy ownership Insight Cloud thinking Remove surprises
- 63. Cloud guarantees Your instances will die
- 64. R.I.P. <your favorite instance> Stateless applications High data spread and redundancy Production failure injection
- 67. Cloud guarantees Your instances will die You will share resources
- 68. Cloud guarantees Your instances will die You will share resources The architecture will change
- 69. Cloud guarantees Your instances will die You will share resources The architecture will change You never see the lights
- 70. A day in the life What would you say you do here?
- 73. Well Bob Crisis handling Engagement Making things
- 74. Making things
- 76. What I don’t do
- 77. What I do Make things better
- 78. Making things better for you netflix.github.io
- 79. Making things better for you jobs.netflix.com
- 80. Speaker When? Where? Running Spark and Presto on the Netflix Big Data Platform Daniel Weeks Thu @ 11am Palazzo F Splitting the Check on Compliance and Security: Keeping Developers and Auditors Happy in the Cloud Jason Chan Thu @ 11am Marcello 4501B @ Visit the Netflix booth Speakers there to answer questions
- 82. Remember to complete your evaluations!