The document outlines key leadership and management principles, emphasizing the importance of writing down goals, continuous learning, preparation, and understanding one's numbers. It also highlights the need for effective communication, perspective-taking, multi-tasking, persistence, and promoting a positive environment. Overall, it stresses continuous improvement and alignment within the organization.

1. Leadership and Management
Principles

2. Leadership and Management Principles
Business Experience
ACT I ACT II

3. Leadership and Management Principles
Rules about the Rules

4. Leadership and Management Principles
The PEN is mightier than…
#1: Write it down!

5. Leadership and Management Principles
If You Rest, You Rust
#2: Continue learning

6. Leadership and Management Principles
“Dress for the game”
…and Practice!
#3: Be Prepared

7. Leadership and Management Principles
Are We There, Yet?
#4: Work Your Plan

8. Leadership and Management Principles
“Call on ME!”
#5: Know your numbers

9. Leadership and Management Principles
Walk Your Talk
#6: Under Promise…Over Deliver

10. Leadership and Management Principles
There’s an APP for that
#7: Master all available tools

11. Leadership and Management Principles
You Gotta Believe!
#8: Own your company’s beliefs

12. Leadership and Management Principles
Run the Play called
#9: Be on the same agenda

13. Leadership and Management Principles
I can see clearly now
#10: Adopt the client’s point of view

14. Leadership and Management Principles
Who Ya Gonna Call?
#11: Listen to the “Field”

15. Leadership and Management Principles
Don’t drop those balls…
Juggle!
#12: Learn to Multi-Task

16. Leadership and Management Principles
Kick the door down…
NICELY!
#13: Be Persistent

17. Leadership and Management Principles
No Whining!!
#14: Avoid Negative Energy

18. Leadership and Management Principles
Everyone, Everyday
#15: Continuous Improvement

19. Leadership and Management Principles
Hey, what about me?
#16: Raise the Bar