Shah Sheikh presents @ Outsourcing Outlook 2015 – Dubai Outsource Zone / TECOM

1. Shah H Sheikh – Sr. Security Solutions Consultant
MEng CISSP CISA CISM CRISC CCSK
shah@dts-solution.com
The Digital Outsourcing (R)evolution
www.dts-solution.com

2. Agenda – The Digital Outsourcing (R)evolution
Digital Outsourcing - Information Technology
The role of Information Technology for the Enterprise
Cloud Computing – Leveraging Economies of Scale
Driving towards a Smarter Workforce

3. The Digital (R)evolution

4. The Digital Outsourcing (R)evolution
Year 1976 – 1st Apple Computer
with 8K RAM 
Who Remembers These?
8” > 5” > 3.5”

5. The Digital Outsourcing (R)evolution

6. The Digital Outsourcing (R)evolution

7. The Digital Outsourcing (R)evolution
• Information Technology is a business enabler
• Often seen as a CAPEX (if your line of business is not in
e-commerce)
Sales Accounting
Logistics
Finance
Production
Marketing
IT

8. The Digital Outsourcing (R)evolution
• A ‘typical’ Enterprise – IT Infrastructure Investments
• Internet Connectivity
• Online Presence – Website
• Endpoints (End User Computing Platform)
• Network and Security Infrastructure
• Firewalls, Anti-Virus, Data Loss Prevention etc…
• Email Infrastructure
• Voice over IP Infrastructure
• Social Media – Digital Marketing
• Backup and Storage
• Servers (Physical and Virtual)
• Applications – Intranet Portals, ERPs, Helpdesk + Software
…… THE LIST GOES ON 

9. The Digital Outsourcing (R)evolution

10. The Digital Outsourcing (R)evolution

11. The Digital Outsourcing (R)evolution

12. The Digital Outsourcing (R)evolution

13. The Digital Outsourcing (R)evolution

14. The Digital Outsourcing (R)evolution

15. The Digital Outsourcing (R)evolution

16. The Digital Outsourcing (R)evolution

17. On-demand self-
service
Consumer can unilaterally provision computing capabilities
as needed such as server time and network storage
automatically
Broad network
access
Capabilities are available over the network and accessed
through standard mechanisms that promote use by
heterogeneous thin or thick clients
Resource pooling
Provider’s computing resources are pooled to serve multiple
consumers using a multi-tenant model with resources
dynamically assigned according to consumer demand
Rapid elasticity
Measured service
Definition
Cloud computing is a model for
enabling convenient, on-demand
network access to a shared pool
of configurable computing
resources (for example, networks,
servers, storage, applications, and
services) that can be rapidly
provisioned and released with
minimal management effort or
service provider interaction
Essential characteristics
Capabilities can be rapidly and elastically provisioned, in
some cases automatically, to quickly scale out and rapidly
released to quickly scale in
Cloud systems automatically control and optimize resource
use by leveraging a metering capability at some level of
abstraction appropriate to type of service
Processing for the client-side application is moved away from
devices to a remote resource
Cloud Computing – Economies of Scale

18. Community clouds Public clouds Hybrid cloudsPrivate clouds
• Cloud infrastructure is
operated solely for an
organization
• It may be managed by the
organization or a third
party and may exist on
premise or off premise
• Cloud infrastructure is
shared by several
organizations and
supports a specific
community that has
shared concerns
• It may be managed by the
organizations or a third
party and may exist on
premise or off premise
• Cloud infrastructure is
made available to
general public and is
owned by an organization
selling cloud services
• Cloud infrastructure is
composition of two or
more clouds (private,
community or public)
that remain unique
entities but are bound
together by standardized
or proprietary
technology that enables
data and application
portability
Cloud Computing – Economies of Scale

19. Cloud Computing – Economies of Scale

20. Cloud Computing – Economies of Scale

21. Cloud Computing – Economies of Scale

22. Cloud Computing – Economies of Scale

23. Cloud Computing – Economies of Scale
Mandated by NESA UAE Cyber
Laws for Government Entities –
Data Sovereignty and Legalities
Data Custodian and Ownership…
Increased awareness – Cloud
Security Alliance
Outsourced IT Service Provider to
drive business competitiveness

24. The Smarter Workforce
• Mobility – Any device, any time, always on connectivity
• Team Collaboration – Tele-Presence and Virtual Meetings
• Sales Force and Business Development
• Digital Marketing – Social Presence …. +++

25. The Smarter Workforce

26. The Smarter Workforce

27. Drivers to Outsourcing

28. The Digital Outsourcing (R)evolution
• The Digital (R)evolution for your enterprise is well underway
• Smart City Initiatives in UAE is also driving this….
• Adoption of Cloud Technologies;
• Drive business growth through focus
• Improve workforce productivity
• Streamline and standardize IT
• Build Automation - Reduce Go-to-Market Time
• Building a Smarter Workforce
• Providing the tools for increased efficiency
• Business Process Outsourcing

29. The Digital Outsourcing (R)evolution
BUSINESS PROCESSES for Larger Organizations;
• Centralized Business Processes
• Shared Services Center (SSC) – In-House
• Decentralized Business Processes
• Silo – Fragmented
• Business Process Outsourcing (Service Provider)
• Control – Ensuring corporate compliance
• Reuse – Learning from previous experience
• Flexibility – Enabling local customer focus
• Direct cost – Using economies of scale
• Process – Enabling unit cooperation
• Transparency – Consolidated financials
• Personnel – Qualification requirements

30. Cloud

32. The Digital Outsourcing (R)evolution
Marketing Legal HR
Finance
Contact Center
IT Infrastructure
Cyber SecurityApplication Dev.
BPaaS
Many functions can be outsourced but you CAN’T outsource
your enterprise risk!

33. The Digital Outsourcing (R)evolution

34. Shah H Sheikh – Sr. Security Solutions Consultant
MEng CISSP CISA CISM CRISC CCSK
shah@dts-solution.com