[DSC Europe 23] Nebojsa Dobrijevic - Innovating the Telecom Industry: Embracing Automation and AI
My speech explores the transformative impact of automation and artificial intelligence (AI) within the telecommunications sector. Commencing with an overview of the telecom industry's landscape and the pivotal role of process automation and AI, the presentation delves into defining these concepts and their significance. It emphasizes the role of AI in fostering innovation and streamlining operational efficiency. Furthermore, my speech highlights the potential applications of automation and AI in improving customer experience, ranging from personalized services, introduction of new products and enhancing overall network performance. The benefits stemming from their implementation, such as increased productivity, cost reduction, exploring new markets and advanced predictive analytics, are discussed. The strategies for successful integration, including infrastructure development, workforce upskilling, collaborations, and ethical considerations, are outlined to guide the audience through effective implementation. Additionally, potential challenges such as data privacy, resistance to change, and regulatory obstacles are addressed, paving the way for a comprehensive understanding. Concluding with key insights, future trends, and a call to action for embracing these technologies, the speech encourages a proactive approach toward the inevitable transformations in the telecom industry. The session will be followed by a Q&A session, fostering further discourse, and a strong appeal to embrace the possibilities presented by automation and AI.
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[DSC Europe 23] Nebojsa Dobrijevic - Innovating the Telecom Industry: Embracing Automation and AI
- 1. AI and automation in Telecom companies Nebojša Dobrijević, COO, Orion telekom
- 2. Key topics 01 05 Potential challenges and dilemmas Introduction Practical application Implementation strategies Significance of AI and automation 04 02 03
- 3. Introduction More about Telecom industry and Orion telekom 01
- 4. Overview of the Telecom industry In the near future Exploring AI-driven customer service enhancements like chatbots, personalized services, and potentially leveraging automation for network optimization and management
- 5. About us One of the leading providers in Serbia's telecommunications market • We provide internet access with some of the highest download speeds in the market, digital television, hosting, system integration, telehousing and cloud solutions • Focus on emphasizing customer service and support
- 6. Significance of AI and automation Impact on customer satisfaction and new products and services 02
- 10. Importance Cost Reduction and Resource Optimization 04 Network Optimization and Predictive Maintenance 03 Improved customer experience 02 Enhanced Operational Efficiency 01
- 11. Importance 05 Scalability and adaptability 04 Network Optimization and Predictive Maintenance 03 Improved customer experience 02 Enhanced Operational Efficiency 01 Cost Reduction and Resource Optimization
- 12. Importance 06 Innovation and competitive edge 05 Scalability and adaptability 04 Network Optimization and Predictive Maintenance 03 Improved customer experience 02 Enhanced Operational Efficiency 01 Cost Reduction and Resource Optimization
- 14. The main goal is to improve overall business processes by identifying inefficiencies and developing new processes Personalization – chatbots, virtual assistants, resource allocation, predictive maintenance New line of products integrating various technologies Forecast trends, innovations and network performance using historical data Role of AI in Driving Innovation AI in Driving Innovation Data-driven Insights and Decision Making Customer experience enhancement New products and services Predictive and Real- time Analytics
- 15. Practical application of AI and automation
- 16. Practical application Goals Eliminate manual, repetitive tasks (such as preventive maintenance and bookkeeping) within the organization by employing automated systems Reduced downtime and improved resource allocation – cost savings Integration of AI drivern systems Better decision making and operational transparency 1 2 3 Benefits
- 19. Customer experience enhancement Speech-to- text 2 AI processing 3 Natural speech 1
- 20. Customer experience enhancement Speech-to- text 2 AI processing 3 Natural speech 1 4 Text-to- speech
- 21. Antichurn project Predicting potentional churn among our customers by using machine learning algorithms In progress
- 22. Implementation strategies How to pave the way for successful integration 04
- 23. Objectives Infrastructure Agile, secure and scalable Ensuring integrity, reliability and accessibility Workforce Highly skilled employees Training programs, culture of innovation Collaboration and partnerships With technology providers, industry experts and even competitors Compliance with ethical standards Ethical use and compliance with industry regulations - data privacy, transparency, and fairness
- 24. Challenges… …pitfalls, and ethical dilemmas... 05
- 25. ... and how to overcome it Data privacy and security Safeguarding data through robust encryption, strict access controls, and compliance with stringent privacy regulations Resistance to change and adoption Fear of job displacement or hesitation to adapt to new systems and processes Ethical dilemmas Ensuring fairness, transparency and accountability Guarding against the misuse of AI for nefarious purposes, such as deepfakes, misinformation, or surveillance
- 26. Thank you For your dedication and commitment to our shared vision of technology-driven future. nebojsa.dobrijevic@oriontelekom.rs www.oriontelekom.rs