The Remote Connect/Disconnect application from eMeter allows utilities to reduce unnecessary truck rolls, lower operating costs, and improve customer service by enabling remote connection and disconnection of electric service. Through integration with a utility's customer information system, the application can remotely connect or disconnect service based on payment status. It also allows virtual disconnections to track usage exceeding thresholds without a physical disconnection. The application determines the appropriate remote or on-site action and logs results for auditing. One utility reported saving over 1.4 million truck rolls and significant operational improvements since deploying the application.

1. DATA SHEET: Remote Connect | Disconnect
Remote Connect | Disconnect
eMeter applications reduce your workload and lower your
costs while improving reliability and customer service.
Remote Connect / Disconnect reduces your unnecessary truck rolls and lowers
your operating costs, while providing your customers with more prompt and
responsive customer service. With eMeter Remote Connect / Disconnect you can:
See the Fastest ROI Ever. Your investment in Smart meters goes even further
when you layer on the Remote Connect / Disconnect application from eMeter.
With Remote Connect / Disconnect not only can you increase customer service
and satisfaction, you also automate other advanced metering applications, such
OVERVIEW
as prepayment support, demand response, and curtailment/load shedding.
• 1,531,000 Residential
Meters Deployed
Connect or Disconnect at the Push of a Button. Through the CIS Interface, • 15-minute interval data
the Remote Connect / Disconnect application receives notice of a service • IOU – Electric
disconnection or connection and determines whether a hard or soft (virtual) • Houston, Texas
disconnect or connect is required.
Virtually Disconnect. The virtual disconnect identifies service points where
metered usage exceeds the preconfigured threshold and records these events
“From a business
in EnergyIP. Virtual Disconnect can also automatically generate a field meter
investigation request with your work management system (WMS) or trigger a operation standpoint
customer service activity such as phone call or mailing to the premise/account. we have had
significant operational
Hard Disconnect. If a hard disconnect is requested, the eMeter Connect/
improvements.
Disconnect application will determine if the customer premise equipment
supports remote disconnect capability, decide which AMI system to use, and We have saved over
send the appropriate disconnect order to the AMI system. A meter reading is 1,465,000 truck rolls
requested at the time of the disconnect operation to ensure that all of the data since we deployed
is there to complete an accurate billing. If the service is not equipped with
in August 2009. The
remote disconnect capabilities, the Connect/Disconnect application can initiate
eMeter EnergyIP tool
a field order to the utility work management system to “boot” the meter, or,
if appropriate, to “cut on pole”. In either situation, the requests and results has provided us with
from the AMI system are logged in the EnergyIP service history for audit and the functionality to
verification. do just this.”
Connect. When a notice of a service re-connection is sent out from the CIS, the Mary Rich, Smart Grid System
Connect/Disconnect application will determine the status of the service point Manager, CenterPoint
and remove any soft disconnect thresholds. It will then initiate a remote connect
process, or initiate a field order to remove the “boot” or “cut on pole”.
© 2011 eMeter Corporation. All rights reserved.

2. DATA SHEET: Remote Connect | Disconnect
eMeter Offerings
• eMeter EnergyIP • Settlements
• Register Billing • Network Loss Management
• Interval Billing • Analytics Foundation
• Outage Event Management • Smart Grid Appliance
• Remote Connect/Disconnect • Integration Adapters
• Energy Engage™ Customer Portal • SAP MDUS Integration Adapter
• Prepayment Support • eMeter Professional Services and Support
• Customer Service Representative Portal
Building Applications on a Strong Foundation
eMeter applications run on our MDM Platform, eMeter EnergyIP®, the industry’s leading MDM system,
which delivers information and automation in real-time to manage the Smart Grid. With eMeter’s modular
design you start fast, use only what you need, and incrementally scale to meet new requirements. You
can add additional applications as you need them, or have an application custom-built for your needs.
eMeter EnergyIP allows you to adapt to regulatory changes and capitalize on new technology or business
opportunities, dramatically improving operational efficiencies and customer service. eMeter provides the
essential software that enables leading electric, gas and water utilities worldwide to realize the full benefits
of the Smart Grid, reducing operational costs, increasing service reliability, boosting customer satisfaction,
and driving energy efficiency.
eMeter Corporation
Energy Information You Can Act On.
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